Before visiting Thomas Tile, I had been to several tile stores, tile outlets, warehouses & home…read morecenter stores. It wasn't until I entered Thomas Tile that I found the perfect fit to meet my individual needs. Not only was the customer service exceptional, there were no strong sales tactics that I had experienced @ other locations. Kym was patient & professional. Her knowledge of their product line & her ability to zero in on my individual needs was exemplary. She made the entire process easy & seamless. She took her time in helping me to pick out the right color, texture & size that would compliment my bathroom space. I never felt rushed or pressured into buying from them. But because they had such a wide selection @ affordable prices while still offering excellent quality, I purchased my floor & wall tile from Thomas Tile. Even after my purchase, I had to contact Kym & Elaine on several occasions because I had discovered the handyman I hired for the tile installation misrepresented his skill set. He lacked the experience & knowledge to do the job effectively. Fortunately, for me, Kym & Elaine continued to offer their expertise, knowledge & support by explaining to me what to expect during the installation process & how it should look upon completion. With their help & guidance I was able to point out all the mistakes big & small to the handyman. A lot of the work had to be redone. The final result could have been a disaster, but because Kym & Elaine cared enough to see it through to the end, the tile installation was done right & looks great. Thank you to Kym & Elaine for their extraordinary customer service that went well beyond the final sale. With great appreciation, Denise C.

My wife and I were very happy with our new carpet! They were very accommodating, the service was…read moreeasy, and the workers did the job in one day! Gary was very helpful and polite. We would definitely recommend to anyone looking for great service at a reasonable price.

Radek has done grout and cleaning services at several of our rental units. He is amazing - prompt,…read morevery affordable and does high quality work. On our most recent service, Radek was out of town and adjusted his schedule to ensure our work was done before our new tenants came in. Finally, Radek is the most affordable in the city. I got several quotes from other grout and tile companies and they were at least 3x to 4x more money for the same services.

Radek deserves all of the five star Yelp reviews…read more Most businesses don't want a job this size, and many hate coming into city condo buildings, so I was grateful Radek was interested. I had to wait ten days, but it was worth it. (Left a request on Angi, and not one viable reply.) He replaced five large tiles that had detached and regrouted around them... saving me from having to re-do the entire bathroom floor. Matched perfectly... you can't tell the old work from the new. Arrived on time and worked quickly. I was worried about tile/grout dust, but there wasn't a spec in my condo after he left. Highly recommended!

Floor and Decor in Lombard has excellent service and quality products. Sue helped us match the…read moregrout with our flooring. She was amazing! We will be back!

Shout out to Demetrius who was very helpful as I selected tile, and then he kindly loaded 16-boxes…read moreof heavy wall and floor tile into my car. Honestly, everyone there was friendly and attentive, including the Assistant Manager Brian. I didn't love having to drive to Lombard when there's an F&D a few miles from me but the four tile selections I was leaning towards were all available in Lombard and not any other Chicago-land store. It made sense to go to the location that had the most in-stock options. Ultimately I bought a tile that I didn't come across when I browsed online so it was worth the trip. More options and even better service than the Addison location...at least for me. Again, kudos to Demetrius who actually cared that I found what I needed.

We decided to go with GF because of their all 5-star reviews. I contacted Gino for an estimate and…read morehad a few questions for the work to be done. He was straight forward and guaranteed us he would do his best to make our bathrooms look brand new. We can attest that Gino and Tom provide great customer service and high-quality work. We recently moved into an apartment and the bathrooms were hideous. Brown stuff and whatever else that grows onto tile and caulking was there. For this reason, I did not feel comfortable for any of my family members (especially our LO) to use the bathrooms. Tom came out explained what he would do with my husband and proceeded to work meticulously and efficiently to sterilize, clean, recaulk, and do some grout repair in some areas. I was not present when the work was done due to social distancing and caring for my LO at our condo. Gino even agreed to caulk around the toilets for free. We are now settled in our apt and feel our bathrooms are safe to use and no longer a health hazard. I highly recommend GF but you can already see that with their 5-star streak. Thank you Gino and Tom!

Gino did a great job regrouting our shower. Very professional. Contacted us the day before to…read moreconfirm our appointment and arrived at the stated time. Shower looks great! Thanks Gino

Great Service... they have been around for a while. I have used other contractors and I have to say…read morethat Gallo tile has the best service, product and turn around time. I would highly recommend their service for future project's . I am always for using mom and pop family owned business' like this. You don't have to worry about any 800 numbers or having to wait to hear from a corporate location. Everything you need they handle and make sure that the job gets done.

Gallo Tile has outdone themselves. They took my 1940's oak hardwood floors and made them brand new!…read moreThey worked with us from start to finish to make sure we were on the same page and we had everything we needed. They did outstanding work and had outstanding communication. We loved working with Mike. I'm kind of sad that I didn't find them sooner to do my countertops and that I got suckered in to Lowe's. Lesson learned! I will be using Gallo from here on out for any projects I need done!

Z was amazing! She was knowledgeable, patient, and very helpful. I would definitely go back!read more

I popped by on a Friday. Kolleen was so kind sweet and genuinely incredibly talented. Her eye and…read moreattention to detail is stunning. She was patient, had all the answers to my questions. I came in feeling like a headless chicken with no idea what I wanted. I left after an hour with an amazing design and plan all thanks to Kolleen! Would highly recommend asking for her when designing anything

Staff is really nice, just a very nice vibe in store…read more Only purchased remnants, so I can't speak for installation or anything pertaining to that.

I hired Trend Carpet & Tile in August 2022 to refinish approximately 3,000 square feet of Brazilian…read moreCherry ¾" hardwood floors in our Naperville home. The company's name should have been our first red flag--"Trend Carpet & Tile" doesn't even mention hardwood floors, which isn't their specialty. My advice: look elsewhere. We worked with Sarah, the daughter of the owner, who lives in our neighborhood. She was not helpful when I first reached out with concerns. She told me their floors had a one-year warranty and there was nothing they could do. I then asked her to involve the flooring product company to inspect the floors, and invited her to come see the issue in person, as she had only seen photos. She never followed through. I suggested that the product they used might be defective, as the problems had worsened over the last year, but no action was taken. To make matters worse, we began noticing issues just 90 days after installation similar to what we see now. The installer, Andrew, dismissed our concerns and claimed it was normal. However, the problems continued to get worse. Sarah from Trend blamed our household for using a Roomba, having pets, and having children, all of which she claimed caused the issues. I told her that whatever products they used weren't durable enough for a typical household if that is what did the damage. She even went as far as blaming our use of Bona Floor Cleaner, which is non-toxic and widely recommended product with no complaints that I could find showing it damaged floors. Trend Carpet & Tile never specified the duration of their warranty or provided guidance on what floor cleaners to use or avoid. I never expected to need a floor refinishing just two years after installation! The photos clearly show that 30-40% of the floors look like now. They have large greyish/white patches where the finish has failed or warn off prematurely. These issues are not caused by a Roomba or cleaning products, but by a faulty product that Trend Carpet & Tile isn't want to stand behind. The VP of the company, Sara, was rude and only friendly when there was a sale to be made or a check to be collected. She seemed more focused on attracting new customers than resolving issues with existing ones. Despite their website "Customer Satisfaction statement" they did nothing to make things right with us. Buyer beware!!

Fantastic Service, Highly Recommend!…read more Cruz and Jon were amazing! They fixed my hot tub leak and opened my pool in one afternoon. As new pool owners, they even took the time to teach us the basics of operation and maintenance. Super friendly, on time, and efficient. Will definitely use them again and recommend to anyone looking for pool and spa services! Thanks again, guys!

This company is terrible. They took a partial payment for parts and service and ghosted us. We have…read moreengaged our attorney will be suing. Don't let this happen to you!

Lucas and his team renovated our primary bathroom. He did an excellent job and we are completely…read moresatisfied. Lucas was great to work with along the way. I appreciated how clean he kept the workspace and for keeping the health and safety of my family a top priority. I highly recommend you consider Soma Tile for your next project! Note: The paint and shower door were performed by others.

Summary: Soma Tile (Lucas) is a partner through the process and his team is comprised of skilled…read moreand courteous professionals. I would not hesitate in referring them to anyone looking for bath and tile work!! Preface: Let me start this tale with some background. This project was not an exciting "Lets update our 20 year old bathroom and make it stylish and pretty". Instead the project started due to an undetected leak, the stress that comes from random water leaking in random places, and was filled with questions and concerns. Countless others "assured" me that this was a plumbing issue or just due to some neglected maintenance on a 5 year old new-install shower - and then wanted to blast holes everywhere to "find" the leak. At the same time, I did not want to rip apart a shower to then find out it might be plumbing and now a full on repair. I felt overwhelmed in making the wrong choice and doing 2 projects chasing my tail. Lucas walked me through all the typical scenarios that he has seen, leaning on the most probably is a structural fail of the shower system and then did a methodical exploration. A couple hours later and a minimal demo, he confirmed that it was in fact not plumbing related and was def. a failure of the shower system -- and walked me through what it would take. Once his team was onsite, they were focused - creating a whole "clean room" at the entry to the bathroom. 1 day demo, 1 day water-proof, 2 days tile - all while providing the proper time for dry-out and leak testing between steps. Lucas is a perfectionist, being critical on the most minor details -- which to someone that also strives for this level, but has no idea what they are looking for, was very much appreciated. Additionally, he has instilled this value in his team - that are true craftsman with their skill. Each step of the process was walked through, discussed, and made sure we understood the task, goal, and expectations. This is why I say Lucas/Soma Tile was a true partner in this project, as it wasn't a fun project -- it was an overwhelming stressful start where Soma Tile helped take some of the burden and concerns off our shoulders and work it through with their own expertise, experience, and dedication - ensuring every step was executed with precision. Soma Tile knows their craft - Lucas is a partner, his team are craftsman. Huge Thanks to Lucas, Jesus, and Miguel -- not to forget Jose who magically appeared on the last day to leave the place spotless.

Very helpful! Order tile through work, they were not hesitate to help load it, they made sure the…read morecar would handle the weight before leaving and the tile looks amazing. I will update later tonight with pictures. They look amazing and made sure the tile was right before loading it and let me see it as well. If you are a business or contractor i 100% recommend using daltile for you business needs. Even the people at the desk are personal, friendly, and informative. Thank you thank you thank you for making my bathroom dreams come true!!!! When I order again for a client I will not hesitate to choose them for the clients project.

Unfortunately, "0" stars is not an option…read more.. Came here, per the recommendation of our contractor, because of their selection available. Called the day prior to understand their process and if an appointment is needed, which was confirmed is not. We went to specifically select tile, but was open to view counter material in stock and if we liked something else from what we already picked somewhere else. Walking in, the woman at the front desk "greeting" you, doesn't look up or at you when speaking, rambles off where to find which kind of tile, while continue working on whatever engaged her more than potential customers. We came prepared with cabinet samples and ideas and started browsing around for nearly 15 minutes. Not once, did anyone come by to ask if we need help finding anything or if we have questions. I went to the front desk to inquire about a tile I liked on their website to see if they have it in-store to view. Again, the front desk representative, continued working on whatever was more important, without looking at me, and "explained" where I could find it. When I repeated the location back to her, she spoke over her shoulder without making eye contact, and said "It's somewhere between the 3rd and 4th rack; just look, you'll see it." We decided in that moment, that we'd prefer to NOT buy tile here. To the Management - the people you employ, represent you and your company. Either, training is lacking, or your employees do not value your customers in the same way you do. To the Front Desk employee - when you have a job, that is customer-facing, you need to be engaging and actually look them in the eye when speaking to them. If you do not feel comfortable doing so, you are in the wrong position, and need to apply for something that's at a desk, where you only interact with a computer.