I have had an unused futon frame in my living room practically since i moved into my new apartment…read more I decided to purchase my kids proper beds. I have re-acquired "bachelor" status, but they didn't have to experience it as well. I tried to give it away and donation services weren't available so I tried to disassemble it myself. First with Allen wrench and standard wrench...purchased and returned with zero issue. Then after returning i purchased a 4 lb sledge/Metal mallet to try and force the issue. Didn't quite work. So I decided to keep the mallet for future destruction projects and called BOCOGO (see review) to do a 4th of July pickup, which was way quicker and convenient than I thought it would be. The sledge was only $25 bucks. The job got done and I am prepared for next time.

Local ACE hardware has most of what you need. Friendly and helpful staff. Great place for propane…read moreor firewood in a pinch. Glad they're here!

I went in for 2 bolts to secure supports for my bed frames. Although I had found the right screw…read moresize, they were not going in smoothly. My Ace Specialist re-tapped the holes in the supports essentially clearing the threads and creating a really smooth and easy finish to my project. His extra efforts enabled me finishing my project independently. Thank you~

Ace has a great selection of products, including a great paint department. Robert has a world of…read morepainting experience which is why I go back time and time again.

All of my shopping experiences here have been great... friendly and knowledgeable employees, rarely…read morea line at the checkout, private parking lot, usually a decent selection/options of products. Great place to get keys made. Occasionally, they are out of popular items (i.e., push brooms, snow shovels).

I went to this Ace to get some of that 18" high foldable wire garden fencing. The price was $9.99…read moreon the website but this store was charging $11.99 so I went on my phone and noticed the $9.99 price was for the Pearl Ace Hardware on NW Glisan St and when I changed the store to N. Lombard/St. Johns location the price jumped $2. The high schooler who was helping me couldn't explain it but now I know I won't be returning to this store again unless I'm in a real pinch!

Great customer service and very friendly staff. The staff are always very warm and welcoming and…read morelove to make small chat with my 3 year old. You can tell they genuinely love what they do and enjoy people. It's not always easy in the service industry but they certainly make it look enjoyable. When it comes to any question on home projects or jobs, the staff are helpful and will let you know if they aren't sure of the answer. They always provide some sort of guidance to other resources.

We have had several issues at this ACE. Propane tanks not fully filled, customer service issues…read moreand return of Ace product but not purchased at their ace. We usually go to this ace when shopping at Trader Joe's but after this i would rather not support local owners and just go to a big box store. Which is what we did.

If I could give 0 stars I would. We came in to buy a ladder. The older guy at the front desk was…read morehelpful and pointed us in the direction we needed. The younger helper guy that was supposed to help us girls with the ladder. Didn't care to help us with it. He had a lazy attitude about his job and is a bad listening. Simple task like helping customers putting the ladder on the of the car he didn't want help or do as an employee until we was struggling and a random stranger stepped in to help us then he all the sudden wants to "act" like he can help us with it too. Your helper guy sucks you should rethink him.

Great hardware store... knowledgeable staff who take the time to help you find the right…read moretool/implement for whatever project you're working on. For a smaller store, it is well stocked. Check them out and shop local!

For 32 years I have shopped here as my first stop. 99% of the time they have what I need. Service…read moreis best on earth, no 2nd place. Selection is not only good, but actually seems like they read minds knowing exactly what people need. You get way more than what you pay for here. It's like a second home full of knowledgeable best friends where you will always get what you need. A real gem!

The best lil hardware store on planet earth. Thank you Lois and your great staff. We love you.read more

Service, service, service!…read more Why shop local? Knowledgeable, friendly, escorting, smiley, sleuth-like service till your question is answered. Find it at ACE. When folks say it is cheaper at the big box corporations ~ for the most part everything needed is usually found here and a closer drive. The local neighborhood community relationship is what keeps us coming back here. Something different when the staff call you by name and say see ya next time. This place gives better service than most restaurants and do not expect a tip!

I bet it's a blast to work here. The man at the register was talking excessively to customers to…read morethe point of them trying to walk away, looking very uncomfortable. I placed a pick up order from online and the cashier called the pick up order to be brought forward. The customer service and cashier argued back and forth about whether or not I even placed the order or was at the right store. I confirmed the information through the cashier while he was quite literally hacking up a lung. I can only assume how condescending the customer service people were with how the cashier was also sour to me. Eventually someone else came up to take the line and told me I could go back and they'd fulfill my order. Dumb and dummer were trying to redirect me to purchase a different bag of salt even though I'd already paid for what I wasn't getting. The system ace hardware was pretty stupid and this review isn't about how they couldn't fulfill my order, I don't blame the customer service people for the mix up because that was out of their control. The customer service employees (several. Very braindead expressions) just shrugged and said the only thing to do was cancel the order through my phone. Thank you for reading this novel of a review. Probably a sitcom working there and free entertainment to shoppers. Expect no service. A man was also waiting (from the time I arrived in the store until a little before I left) for a case to be unlocked. Surprising it took so long to help the man considering the group of 19 year old alternative kids in the back.

They do not always have what I want, but the employees are always very knowledgeable and extremely…read morefriendly. Great store.

Great toy store for woodworkers. Has everything from tools to accessories to project ideasread more