This is a big claim, but hear me out: I have to say that across all consumer products in any industry - especially in the outdoor space - Petzl delivers the absolute best customer experience, PERIOD. I have two of their products, I'm not a pro or even casual climber - I live in Florida so there's nothing to climb, but I've reached out twice over the year for a headlamp that I left in my car and the batteries exploded and their functional Noctilight case that started breaking - both products were purchased in 2018 and the headlamp was 100% my fault and I told them
Other places would tell me that these things were my fault (they'd be right) or it was just wear and tear (reasonable) and they couldn't do anything or they'd offer me a 20% for something from the site, but not Petzl.
Petzl completely repaired my headlamp and sent me a rechargeable battery pack (retails for about $30) and since they couldn't replace the headlamp case, they're sending me a completely new one, all at no cost.
It's absolutely incredible and I've never bought anything from a company that goes this above and beyond for people. I wish they'd expand their product line to more outdoor gear and I'd buy everything from them, they're a company you want to tell everyone about and everywhere else should take notes. INCREDIBLE! read more