We took our sweet Bonita to Pet Express in Torrance today for her vaccines--and ended up having way…read moremore fun than expected! The staff was incredibly friendly, professional, and made the whole experience so easy. Bonita got all her shots like a champ, and then we discovered the dog kissing booth --so of course we had to snap a photo! Great care, great vibes, and a happy pup. Thank you to the amazing team for taking such good care of Bonita and giving us a moment worth sharing with the community!

Employees are very helpful and prices are good! Highly recommend! Will definitely be coming back…read morefor all of my dogs needs!

Love it here! The store is clean, well-organized, and has a vast selection of supplies, including…read moresome harder-to-find brands. The staff was also friendly, helpful, and knowledgeable--unlike many chain stores that we all know & loathe. Definitely will be returning as a regular! Thank you :)

My last visit was quite different from my first experience at this store…read more I stopped by looking for a donut pillow and hot spot spray for my pup. Luckily, they had a probiotic spray but the donut pillow selection was limited. Before purchasing the donut pillow, I asked if other sizes were available since I only saw medium. I was told what was on the shelf was all they had. I also asked about the return policy and received conflicting information--one employee said 30 days, while another said 24 hours. I purchased the pillow, canned food, hot spot spray and dog treats for around $92 and some change. I paid the exact amount in cash. After returning to my car, I realized the pillow didn't fit my dog, and he wasn't interested in one of the treats. Since only a few minutes had passed, I went back to return those two items. I requested a refund with a different staff member and they seemed hesitant to process the refund, explaining that their register had limited cash. Eventually, the refund was completed. The interaction felt unnecessarily difficult? The refund amount was also slightly short because not enough pennies were available. I appreciate that the refund was processed but felt disappointed in the overall return experience.

It's not the same store it used to be. When I asked for a trash can to throw away my cup, they said…read moreno. I also asked to use the restroom and was told no. They no longer carry the Instinct brand of dog food I've bought here for years. The staff doesn't seem very knowledgeable either. It's hard to understand why the prices are so high when the service is this poor.

Love this place. Great customer service and friendly staff…read more Good variety of cat/dog food. Good toys and treats. Easy store to navigate with clear signage. Recommend it.

I love the PetsHotel staff my dog comes often they're great!!…read more But DO NOT TRUST CATHY from the grooming department, I heard her talking crap and being aggressive to a dog she was grooming I reported it to the supervisor, poor doggie! She Definitely should not be near any animals with that type of aggression and attitude, wrong career evil, wicked and cruel!!!!

PetSmart has been absolutely fantastic with all our pet needs two cats and two dog and a fish tank…read morenothing but get staff and the dog hotel is awesome!!!!! I have nothing but great things to say about the pet hotel we take advantage of it 3-4 times a year with our elderly dog. That's to all that help my family pet needs!!!

I had lost some fish when my tank had a nitrogen spike. They were kind enough to work with me and…read moregave me some plants.. totally recommend

I visited the store today to look at the pond fish and was disappointed by the condition of the…read morebetta display. The majority of the bettas appeared to be dead, and one fish was still alive but gasping for air. I brought it to an employee's attention, and they sold the fish to me at a discounted price. Once I got the betta home, I found it was covered in white spots consistent with ich (white spot disease). When I mentioned the number of dead fish, I was told they were aware and that the fish "just needed a water change." Given the fish's condition and the apparent outbreak affecting multiple bettas, it seemed clear that the issue was more serious than a routine water change. I hope the remaining fish receive immediate medical attention and improved care. Healthy livestock should be a priority, and customers should be able to trust that the animals being sold are kept in appropriate conditions.

Super cute dog boutique with great products. Me and my little yorkie went in and it's one of the…read morefew places that carry sunny tails leashes and zee dog leashes. What they didn't have in stock , they offered to order it! Definitely coming back. They also have a large variety of treats, food and even clothes. Definitely recommend checking it out for you and your pup.

*Customer service was just okay. Not much of assistance unless you asked for it no matter how long…read moreyou were hovering around certain sections. *They had a nice assortment of chew treats that you don't see at your commercialized pet stores. *Prices are difficult to read because they had them on clothesline clips with faded ink OR the clothesline were missing or not even there. *Prices for their dog food itself is difficult to read. They have a sheet printed out and hanging, but the prices on those sheets doesn't specify the brand of dog food it showing the cost for. In comparison to other specialty pet stores that I regularly visit, the prices at this one are slightly higher for similar items I normally buy my dogs.

Dylan the new manger and the woman with green in her hair are the best! Helped us with a dog food…read morefiasco. Thank you so much! SO nice!! Corey and Nikki

Been going here to grooming for years with no issues. My dog has NEVER even remotely snapped at…read moreanyone or any animal. The groomer was training a new person last time and she yanks on the leash with my dog and my dog got scared. The inexperienced employee then claims she's going to bite and refuses service. Now there's an unwarranted record claiming my dog was going to bite, when the employee was untrained and mishandled my dog. Wouldn't recommend this location to anyone anymore.

Dear PetSmart Management,…read more I am writing to report a deeply disturbing incident of animal cruelty that I witnessed at your Torrance location on Pacific Coast Highway. While I was at the store, an unleashed husky puppy ran up to greet me. Shortly after, a woman grabbed the puppy very aggressively by the scruff, causing it to cry out. Following this, the man she was with proceeded to choke the puppy and yell at it. When I confronted them and stated that their actions were wrong and that the authorities should be called, the man began yelling at me. This was a horrific experience, and I am incredibly shaken by what I saw. I urge you to review your security camera footage from today to identify these individuals, as this incident needs to be reported to the authorities immediately Staff is wonderful

Grooming Salon:…read more Thanks to Lori & Anastasia for working on my maltipoo Boba. I usually go to Petco for the convenience but my bf always complained my dog smelled, his hair cut wasn't good etc. I'm so ecstatic I saved a little money coming here & he was clean, cared for, he smelled great & his breath was fresh. I've been to small boutique for groom and other things but none had my dog smell like this. Even my bf who gets crazy allergies was applaud. Crazy cause petco & petsmart were both on Crenshaw lol

The folks that work here are fantastic! They are super friendly, proactive, and helpful! One day,…read morewe had problems escorting our dog to the bathing area & Pam graciously helped us entice him to the tub area. Another day while bathing him, Sal proactively helped us with two separate issues without us even having to ask. He made the bathing process so much easier and efficient. It is the people at Pet Food Express that will keep us returning!! Thank you!

This place is amazing ! Staff is all friendly and extremely Knowledgeable! Pam has always helped me…read morefind solutions to my pup questions. I give this place a 5/5 in customer service. I rather bathe my pup here for $18 -$20 because it's an enjoyable experience. They offer towels , water resistant collars and aprons . I have brought every dog I've saved along with mine to shop ! Highly recommended!

My experience fits with other's hit or miss experiences with staff. I went to get a new dog tag on…read morea Thursday afternoon and needed help with the machine. Despite the machine being 10 feet away from the register and there being no other customers around, I had to go over to the cashier and ask her for help because she was paying zero attention to her surroundings. She wordlessly reset the machine and went back to her post (and phone). A minute later I had another issue with engraving and I had to repeat the process and request help. She again didn't say a word, just glared at me for requiring her to do some actual work. I think I'll stick with Chewy from now on, despite the convenience of this store.

The Petco is located in a strip mall plaza in the Redondo Beach area. It's a large location…read moreoffering pet supplies - there weren't many customers when I went, but I think it's worth visiting for pet owners and animal lovers. I was greeted once I entered, which is a nice touch to the experience. The customer service seems to be great and the store is well maintained. It's home to live animals like rats, small fishes, turtles, birds, and even cats for adoption. The prices are fair. For example, the large turtles are $32 each. There's various well-organized sections dedicated to food and supplies for dogs, cats, and aquatic animals. Overall, this Petco is worth a stop to grab toys or treats for pets, for welcoming a new pet into the family, or just for browsing around. og foods