Love this place. Great customer service and friendly staff…read more Good variety of cat/dog food. Good toys and treats. Easy store to navigate with clear signage. Recommend it.

It's not the same store it used to be. When I asked for a trash can to throw away my cup, they said…read moreno. I also asked to use the restroom and was told no. They no longer carry the Instinct brand of dog food I've bought here for years. The staff doesn't seem very knowledgeable either. It's hard to understand why the prices are so high when the service is this poor.

Love it here! The store is clean, well-organized, and has a vast selection of supplies, including…read moresome harder-to-find brands. The staff was also friendly, helpful, and knowledgeable--unlike many chain stores that we all know & loathe. Definitely will be returning as a regular! Thank you :)

My last visit was quite different from my first experience at this store…read more I stopped by looking for a donut pillow and hot spot spray for my pup. Luckily, they had a probiotic spray but the donut pillow selection was limited. Before purchasing the donut pillow, I asked if other sizes were available since I only saw medium. I was told what was on the shelf was all they had. I also asked about the return policy and received conflicting information--one employee said 30 days, while another said 24 hours. I purchased the pillow, canned food, hot spot spray and dog treats for around $92 and some change. I paid the exact amount in cash. After returning to my car, I realized the pillow didn't fit my dog, and he wasn't interested in one of the treats. Since only a few minutes had passed, I went back to return those two items. I requested a refund with a different staff member and they seemed hesitant to process the refund, explaining that their register had limited cash. Eventually, the refund was completed. The interaction felt unnecessarily difficult? The refund amount was also slightly short because not enough pennies were available. I appreciate that the refund was processed but felt disappointed in the overall return experience.

We used to take our dog here for Grooming, but now we do it ourselves. I had not been to PetSmart…read morein a while because of that. However, my wife, a science teacher, had an empty fish tank that had mosquito larvae in it, so she sent me here for some fish. She asked for guppies. I bought 4 male and 4 female. The staff was super nice when fishing them out and packaging them for travel. I delivered them and problem solved. Thanks PetSmart.

Review #1017 2026-087…read more This is my go-to PetSmart when I adopted a Tabby kitten (Pepper) in 2006. After her passing, we brought home a Lynx Point Siamese kitten (that my cousin-in-law was spaying ferals in his neighborhood) last year & adopted a Birman cat from the Carson shelter. This store anchors the plaza with Walmart & Hobby Lobby, west of Del Amo Fashion Center. I started visiting PetSmart after I adopted our 1st fur baby, a 2-month old tabby, that was headed for euthanasia. She contracted tapeworms & had fleas, so I took her to a different pet store that was able to have her dewormed & give her a flea bath to clean her up as most places only work on dogs; I also purchased the initial necessary sleeping, food, & toy supplies there too. Since then, I've been coming to this PetSmart for about 2 decades. Prices are moderate - high, depending on the brand, & food & litter package size for kitten & cats. I can't comment on the other animal offerings. My cousin & his veterinarian wife were capturing the mother cats & their babies to spay/neuter them before the feral colony really got out of hand, & asked me if I was interested in adopting any. After a 1/2 year absence due to the passing of Pepper, we're back because we adopted a 5-week old feral Lynx Point Siamese in 2025 that we named Snow. This l'il stinker is soooooo adorable & intelligent. By the time she turned 3 months, she can sit, shake, & high 5 on command with treats that we got from PetSmart (= smart cat?). ;-) We've been lookin' for a friend for Snow earlier in this year, thinking she's bored at home & adopted this spring a beautiful Birman cat that's estimated to be 1 YO that we named Butter because he's melts your heart like buttah. He's not as quick as Snow to sit & shake, no high 5 for him, but I can sorta walk him on a leash. Also Pet"Smart?" Hehehe... Sometimes when I'm shopping with my son, he likes to wander around the live pets area, looking at the fishes (guppies, tetras, angelfishes), furry creatures (hamsters, guinea pigs), reptiles (bearded dragons, geckos, lizards), birds (parakeets, canaries). Last time he pulled me over to show their Glofish Assorted Sharks, Moonrise Pink Tetras, & Oranda Goldfishes. The staff here are friendly & helpful when you need something, though I don't usually see anyone on the floor because I'm visiting during low traffic hours like right after they open. The store is clean & well-stocked most of the time, though I have found their canned kitten/cat foods insufficiently stocked at times due to promotional discounts. I liked that PetSmart keeps its core loyalty program free with pretty competitive pricing on food & gear. And they offer high-value "x-multiplier" bonus points, particularly during holidays or targeted digital promotions, usually a 10x point deal that translates to 20% in savings! Rewards Tiers (annual spending requirement & earning rate/core perks): Member: free/$0 - $499; earns 10 pts/$1, member pricing, pet birthday treat. Bestie: $500 - $999; earns 12 pts/$1 (+2 bonus), early sale access, tier events. VIPP (Very Important Pet Parent): $1,000+; earns 14 pts/$1 (+4 bonus), holiday gift, top perks. I alternate between Petco & PetSmart, though I have to admit that I visit their competition a bit more due to their discounts & slightly better pricing on cat food & treats (e.g. Petco: Greenies $12.99, Science Diet Cat Food $35.99 vs. PetSmart: Greenies $13.89, Science Diet Dry Cat Food $36.99), & that they match their online discounts. However, they do have better prices on Science Diet wet food cans (e.g. $2.79 & $2.89 vs. Petco: $2.98). Though this time I was lured into PetSmart for their 30% discount on Science Diet & 20% on all cat food, treats, & meal toppers -- thanks! My fur babies love PureBites Minnow Freeze Dried Cat Treats & they're expensive as heck for only a couple of oz.! Greenies Adult Cat Dental Treats is another fav, better value than the minnows but pricier than regular treats. There's 2 wet cat food brands that they don't carry: Acana & Soulistic that I hope to see in the future. While finishing this review, I learned via Google AI Overview that PetSmart offers a highly lenient in-store price matching policy (comprehensive online price match), allowing you to bypass inflated shelf pricing by showing PetSmart's website or online competitors like Chewy.com & Petco.com. The cashiers will drop the price, & you can combine this matched price with active loyalty points for discounts. Has anyone tried this? If this is true, that would be awesome & more likely to shop here! Does PetSmart has "anything for pets?" I think they do... at least what my fur babies need at the moment: Science Diet cat food & their favorite PureBites minnows!!

We had forgotten to pick up treats to take with us for our dogs luckily Petco was nearby and they…read morehad exactly what we needed in. The quantity that we needed prices are reasonable. Service is quick. Be careful when parking your car because there are many other businesses in this location.

Review #902 2025-076…read more I started visiting Petco when I adopted our 1st fur baby, a 2-month old tabby, that was headed for euthanasia. I picked up the necessary sleeping, food, & toy supplies to welcome Pepper home. She contracted tapeworms & had fleas, & I took her to the Redondo Beach location to have her dewormed & gave her a flea bath; I had to take her back for a 2nd bath because she still had fleas. I've been coming here for about 2 decades. Prices are moderate - high, depending on the brand, & food & litter package size for kitten & cats. I can't comment on the other animal offerings. We also purchased a fish tank for the feeder fish win at a carnival, as well as necessities for a lizard. We have Western Fence Lizards in our complex as well as my former temporary office during the pandemic, where we catch & release. My cousin & his veterinarian wife were capturing the mother cats & their babies to spay/neuter them before the feral colony really got out of hand, & asked me if I was interested in adopting any. After a 1/2 year absence due to the passing of Pepper, we're back because we adopted a 5-week old feral Lynx Point Siamese that we named Snow. This l'il stinker is soooooo adorable & intelligent. By the time she turned 3 months, she can sit, shake, & high 5 on command with treats that we got from Petco. There's currently a buy 1, get 1 50% off; some of her favs are: Tiki Cat Soft & Chewy Tuna Cat Treats (currently 70¢ in-store only), Bonkers Catnip, Chick 'N' Cheddar & Seafood & Eat It Cat Treats, & PureBites Minnow Freeze Dried Cat Treats. I don't use the minnow treats for training because she'll go into a frenzy & attack/eat my fingers; the fish is like a drug & makes her crazy. LOL I only use it as a reward or after she learns a new skill. I tried their collars & she doesn't like the bell or the material. They're also breakaway & this girl will run whenever she gets a chance. Snow seems like she wants to be walked, so I'm looking for something sturdy next that will keep her safe & not escape. Haven't seen anything in-store that will work so I'm planning to look online. The staff here are friendly & helpful when you need something. Just be mindful of their promotions because they don't always ring up correctly; my most recent buy 1 get 1 50% off the Tiki cat treats didn't include the discount as well as the initial purchase of buy 1 get 1 free when I first adopted Snow & rushed to buy kitten food & treats. The store is clean & well-stocked most of the times (sometimes inventory run low or out of stock due to promo). I also like the long hours when we have to pick-up emergency supplies like food or litter, probably should sign-up for auto-ship to fix this issue. Petco IS "where the pets go" & you should go because it's where they can live their best lives. And remember to adopt!! =)

Dear PetSmart Management,…read more I am writing to report a deeply disturbing incident of animal cruelty that I witnessed at your Torrance location on Pacific Coast Highway. While I was at the store, an unleashed husky puppy ran up to greet me. Shortly after, a woman grabbed the puppy very aggressively by the scruff, causing it to cry out. Following this, the man she was with proceeded to choke the puppy and yell at it. When I confronted them and stated that their actions were wrong and that the authorities should be called, the man began yelling at me. This was a horrific experience, and I am incredibly shaken by what I saw. I urge you to review your security camera footage from today to identify these individuals, as this incident needs to be reported to the authorities immediately Staff is wonderful

This review is solely for Anastasia, our dog (Hershey)'s groomer. She is the best, most thorough,…read moreand gentle groomer we have ever encountered. She really loves her animals/clients and is an asset to any store or location! Thank you for always making Hershey look like a million bucks! He adores you!

I visited the store today to look at the pond fish and was disappointed by the condition of the…read morebetta display. The majority of the bettas appeared to be dead, and one fish was still alive but gasping for air. I brought it to an employee's attention, and they sold the fish to me at a discounted price. Once I got the betta home, I found it was covered in white spots consistent with ich (white spot disease). When I mentioned the number of dead fish, I was told they were aware and that the fish "just needed a water change." Given the fish's condition and the apparent outbreak affecting multiple bettas, it seemed clear that the issue was more serious than a routine water change. I hope the remaining fish receive immediate medical attention and improved care. Healthy livestock should be a priority, and customers should be able to trust that the animals being sold are kept in appropriate conditions.

It was our first time here today! They have a variety of fish, fresh plants and a mini koi pond…read more The person who helped us today was very knowledgeable and kind. We will be back for sure!

I recently came in just to pick up some food and toys for my budgies, and my partner and I had an…read moreabsolutely incredible experience. From the moment we walked in, we were greeted warmly by both the owner, Augustine, and his daughter. The shop is family operated, local, spotlessly clean, smells great, and is filled with beautiful, healthy birds. While the birds are fantastic, Augustine is the real star of the show. We ended up having a long, wonderful conversation with him. You can instantly tell when someone is genuinely passionate about what they do, and Augustine goes above and beyond. He is incredibly knowledgeable and takes immaculate care of every single bird, from grooming to boarding. Coming here feels like visiting an amusement park because it is that exciting and welcoming. Even if you are just stopping by for basic supplies and not buying a bird, you are made to feel valued just for being there. It truly felt like a privilege to experience a shop like this, which is why I felt absolutely compelled to write this review the second I left. Skip every other shop and bring your business straight here; nothing else compares. Don't let any negative reviews sway you once you step inside and talk to the owner, you will see why this place is unmatched. I am officially a customer for life for all my food, toys, and a new family member in the future.

This place was so cool! Made a pitstop here to get mealworms for my husbands leopard gecko. This…read moreplace exceeded expectations, so many reptiles, parrots, snakes and more. Small but packed with lots of animals for viewing, I've entered a free local zoo. Loved looking at the talking parrots, they've said hello to me. 100 meal worms were under $10.

I've been coming here for at least 14 years to get my dogs groomed. I bring my dogs and my parents…read moredogs as well and have always had a possitive experience from their service. Freindly and knowledgeable.

i took my dog in for a wash, full cut, and nails\ trim. i picked him up and he looked exactly how I…read moreleft him with the exception of they washed him. he has been going to the groomers for a year with no issues, and the groomer ( whom I could not tell was a Man, or female) told me my dog just wanted to cuddle so they didn't push giving him a hair cut. I was a little shocked as to what I was paying for, and they pretty much concluded with trying to convince me that was an acceptable answer. I asked "do I bring him back for you to complete the job because he is not trimmed, which was the purpose of the visit" ? And the answer was " on the next visit".... I am so confused on what I just paid for.

Decided to take a walk around this floor while waiting for a message to let me know my table at the…read morefamous Din Tai Fung nearby. The only reason this place caught my eye is because of their display of earth friendly toys. I took a look at all of them trying to figure out which one I thought my pup would like best. I also didn't expect to purchase any given most toys made at this caliber would be pricey. To my surprise, the one I picked out was under $10. I had to do a double take because I'm due for new prescription glasses, but there it really was. Under $10! Walked out happy with the purchase and looked forward to giving it to the pup. He loved it. I loved that he loved it and I loved that we helped mother earth - even if it was just 6 plastic bottles' worth! I had to rush the visit because I was notified my table for grub was ready. And since I didn't feel the visit was complete, I will be checking them out again once more. Lookin forward to finding more good deals!

Cool pet gift store on the 2nd floor, Nordstrom/Din Tai Fung side of Del Amo mall…read more They carry fun and unique gift-quality goods, mostly cat and dog stuff, for every furbaby and furparent on your holiday wish list. It was worth the wander into this quieter wing of the Del Amo mall. The employee couldn't give a smaller rat's ass about the customer service though. She stared at me as she approached her cashier area, and I was the one who greeted her. I guess old retail habits die hard! Not a bad detour but definitely check out next door for Game Chest.

Great little shop, everyone here is always very nice and helpful. A great variety of dog and cat…read morefood, including raw and fresh. I love that they have buy 3 get 4th free for a lot of their items. Always clean, even with the wash area for people's pups. It's always a treat to see a dog getting bathed whenever I pop in. They have their own parking lot, which is rarely full.

This place is amazing ! Staff is all friendly and extremely Knowledgeable! Pam has always helped me…read morefind solutions to my pup questions. I give this place a 5/5 in customer service. I rather bathe my pup here for $18 -$20 because it's an enjoyable experience. They offer towels , water resistant collars and aprons . I have brought every dog I've saved along with mine to shop ! Highly recommended!