Dr. Oriold has taken such great care of my Maisy. Shes compassionate and honest…read more Maisy is a rescue with some baggage... but they understand and are very patient! and her groomer April is wonderful as well.

Shocked at them not having good reviews, they totally understood my (very nervous) dog and listened…read moreto what I had to say. Didn't rush me and were extremely gentle, totally focused on how we were feeling and being clear with instructions and options. Absolutely took their time, so we had to wait between the vet tech and the vet doctor, but I didn't mind because it was otherwise such a good experience. Really relieved to have found a place that gets my girl.

My fiancee and I absolutely LOVE Brendan! We have 2 cats that we cherish and boarding them was not…read morean option, so after doing a Yelp search, I found Brendan. We chatted about the basics over the phone and a week before our trip, he came over and I went into more detail with him concerning the care of our pets. I was a little nervous as he did not take any notes, but everyday for our entire trip, Brendan arrived as scheduled, he sent us photos and updates, and not once did he ask me to repeat my instructions! I was thoroughly impressed! After the first day, I was able to relax and enjoy my vacation. I highly recommend Brendan and whenever we take another extended trip, he will be the only pet sitter that we use.

We have used Brendan many times for last minute getaways and he has always delivered in taking care…read moreof our little Yorkie. It was very important for us to get text updates and pictures which he always sent in a timely manner. There were a few hiccups with timing visits and our puppy "escaping" her room - I give him 5 stars for prompt resolution and going above and beyond including extra visits to find our little Houdini.

Bents had a blast spending the weekend at FydoLand they did an amazing job caring for our buddy…read more Highly recommend

Psylocke loves to go swimming! She went from zero to hero in four lessons! Her instructor is very…read morepatient and kind! Our girl has never swam in any water before and went from zero to swim hero in three lessons! From not knowing how to turn to confidentially jumping right in has been a thing of beauty to watch. They are pittie friendly! A fellow pittie adopter brings her pittie here and I knew we had to sign up. We always look forward to her next appointment!

100% prompt response!…read more I am definitely using their cat suite for all of may many pet boarding needs! The have a gorgeous suite available for my many travel for a living jobs

REGARDING RESPONSE TO MY PREVIOUS REVIEW: (attached to this…read moreresponse in photos) the owner's response COMPLETE AND UTTER BS!!!!!!!!! I have NEVER worked at a kennel and would NEVER apply or recommend anyone to apply at this place. I was NOT YELLING or SCREAMING. As I said in my review, it was the owner that was screaming at the dogs in the back. The police were NEVER involved. I walked out on my appointment day without ever speaking to anyone because they did not respond when I rang the bell. And there was no one at the front desk. I am disgusted that this person is trying to cover up a bad review with a lie!!!!! This is just additional evidence that this is an unethical & non trustworthy business. My previous review is 100% accurate and truthful! If I could have given negative stars I would have. In addition.... Why doesn't the owner explain how they LOST A DOG THAT WAS IN THEIR CARE ?????????? AGAIN..... BEWARE IF YOU ARE CONSIDERING TAKING YOUR PET HERE!!!!!!!!!!!!! (SEE PIC OF MISSING DOG BELOW) IN ADDITION..... I AM ANTICIPATING THIS WILL BE FOLLOWED UP WITH MORE LIES FROM OWNER. I AM DONE RESPONDING TO HIS NONSENSE. SO PLEASE PLEASE PLEASE TAKE MY ADVICE AND DO YOUR RESEARCH BEFORE TAKING YOUR PET HERE!!!!!

We've had training, used their daycare, and had grooming done at Woofbeach Cove in Glen Ellyn. We…read moreare very happy with all the services we've had and our pup really likes the people there.

They are always so polite and make time to clip my dogs nails! I just made an appointment for…read moregrooming

I have been bringing my dog here for day care for at least 10 years. Bonnie is eager to get into…read morethe building and seems to enjoy being here. The staff are very pleasant and easy to deal with and they know and love the dogs.

Great place , good prices , clean and friendly place ! Got an amazing puppy and will come back to…read moreget more for the holidays for my family! Thank you

Update 3: I filed a BBB complaint. The business responded with false claims that I harassed the…read moreowner on social media and LinkedIn and cited an employer I have never worked for. They are now threatening legal action. I stand by my posts and have not made any false statements. TO THE OWNERS RESPONSE. Don't be sad about my review--be disappointed in yourselves as business owners. Do better. Everything written in your response directly contradicts what I was told in person. You stated that multiple attempts were made to contact me regarding this incident. That is false. No one contacted me at any point. Management only became aware of the issue after I reached out. You also claim my dog was properly cleaned and reference video footage. If such footage exists, please share it--you have my email. His condition upon pickup clearly indicated otherwise, as I spent 45 minutes cleaning feces from his paws once we got home. There is also no reasonable way this could have been "missed." My dog was wearing a large winter jacket that required staff to handle and touch all four of his paws in order to put it on. Staff were taking an extended amount of time before bringing him out, and another employee stepped in to assist with getting him ready. Given that level of handling, it is not credible that feces covering his paws went unnoticed by anyone who was paying attention. Regarding the padding, two staff members explicitly stated it was part of his care due to concerns about him falling as a senior dog. That representation was a key factor in my decision to purchase the Pawdemics service. Lastly, I appreciate the advice suggesting veterinary boarding. However, that recommendation could have been communicated during intake, during follow-up calls, or after I paid for an evaluation. At no point was this raised as a concern. You had no issue accepting my dog despite him being partially blind, deaf, and showing signs of dementia--until after something went wrong. Your response continues to contradict what was communicated to me in person. Again, if you have additional information or footage, please provide it via email. I am absolutely disgusted with this facility and my experience here. I was convinced to place my dog, Tito, in their "Pawdemics" service after being told he would receive constant surveillance and that it would be best for him as a senior dog. I was also promised a padded room for his comfort and safety. None of this was true. The room they described to me is apparently under construction, and instead my dog was kept in a cage with no padding anywhere on site. When I picked him up today, his paws were filled with chunks of feces. I was told he had an accident and that staff had cleaned him up -- clearly, that did not happen. I spent 45 minutes cleaning him myself once we got home. I don't understand how something like this could be "missed." When I raised my concerns, the general manager repeatedly stated that they have other dogs and cannot watch him consistently. If that's the case, why am I paying extra for a service that was sold to me as individualized, specialized care tailored to my senior dog? The explanation directly contradicts how this service was marketed. I asked to speak with someone above the general manager and was told there is no one -- that the owner does not interact with clients. That response alone speaks volumes. This was a complete misrepresentation of services and a very upsetting experience for both me and my dog. I would strongly caution anyone considering this place, especially if you are trusting them with a senior or special-needs pet.

Within just a handful of times of using the daycare service at DePAW (after 4+ years using a…read moredifferent doggy day care, weekly, without incident), our dog got bit and injured by another dog while under the care of DePAW, a bite that tore her ear, damaged tissue and wound up requiring her to be sedated and given stitches. When they called us to tell us about the incident, DePAW told us that another dog had 'overcorrected' ours, when she tried to play with a dog that didn't want to play with her. A professional dog daycare service needs to have the experience and knowledge to separate dogs before this happens - most often bites happen with uncomfortable dogs, not aggressive ones. It's clear that the other dog was uncomfortable in the situation they had the dogs in, and our dog got the worst of it. We feel this was a preventable accident and likely a result of either staff not recognizing the energies of the dogs under their care, or them taking on more dogs than they can handle at one time. A dog who is uncomfortable enough to seriously bite and injure another dog should not be in the same room as a playful dog who wants to initiate play with others. Perhaps even more disappointing on a personal level was the conduct of DePAW in the aftermath, and how transactional and impersonal our interactions with them have felt. When calling us to tell us what happened they never apologized for our dog getting hurt there (I am sure this is a liability thing they are trained to do) and they did not follow up afterwards to see how our dog was doing. We only heard from them after we sent an email expressing disappointment a week later - we did hear an apology then, to their credit. I'm sure we've signed a waiver giving away all of our rights in terms of compensation and vet bills, so we didn't even try to ask DePAW for help with the hundreds of dollars of medical bills we have incurred due to this incident, but they didn't even waive the $35 daycare charge for the day she got hurt. I guess a dollar is a dollar. I don't think I've ever taken the time to write a negative Yelp review when we've had a bad experience, particularly with local businesses, but given this experience I don't feel like DePAW is necessarily a safe or caring place to leave your dog and so for that reason I feel that people should hear our experience. Again, we've taken both our dogs to a different doggy day care for 4+ years on a weekly basis and always felt they were safe and well taken care of by people who were attentive and cared for the wellbeing of our pups. That's not at all how I've felt interacting with DePAW - it feels very much like they care about your dollars, not your dogs. I can't speak to their other services, and I'm sure there are people working here who truly love dogs, but I'd strongly recommend you look elsewhere for safer, more caring and less transactional daycare options.

My boyfriend previously lived in Batavia and took our dog here for all of his needs. Although we…read moremoved 35-40 minutes away, we still take our dog here for care.... the doctors and staff are THAT good. Employees are comforting and kind. They are always very nice and patient with our cattle dog. I love that they take their time when starting treatment to pet and play with the dogs, so that the animals feel more at ease and less stressed. To add, the environment is very clean and sanitary (I.e smells good, no fur all over the floor). Lastly, I think the candle in the front (lit when someone is saying bye to their pet) is a special touch. I would highly recommend this vet. We tried another vet closer to us, but they just did not compare to this establishment!!

After purchasing our new puppy from Petland Batavia, Millbrook Animal Care was one of the three…read moreveterinarians recommended to us and was the closest location. Our first wellness visit was supposed to be covered by Petland. We purchased our puppy on a Saturday, and with Monday being a holiday, we called Millbrook on Wednesday to schedule an appointment. My wife spent nearly 30 minutes on the phone answering numerous questions, many of which were later repeated in an online form that had to be completed before the appointment. Our appointment was scheduled for 1:00 PM on Saturday, and we were asked to arrive 15 minutes early. Unfortunately, we forgot to bring a stool sample and had to return home to retrieve it, causing a slight delay. We arrived at exactly 1:00 PM(the time of our appointment) but were informed that we would need to reschedule. Since we live approximately 20-25 minutes away in South Elgin , both my wife and I were extremely disappointed by the lack of flexibility, especially given that we were only a few minutes behind the requested early arrival time. Although we were able to reschedule for later that same day, the experience left a negative impression. Later, while getting gas at Costco, we stopped by River West Animal Hospital in St Charles to inquire about establishing care there in the future. The difference in experience was immediately noticeable. The atmosphere was welcoming and relaxed, and the staff was friendly, understanding, and accommodating. Despite arriving close to closing time, our puppy was seen within approximately 20 minutes. The veterinarian (Jason Long) examined our Cavapoo, answered our questions, and had an excellent bedside manner. While the visit at River West was not free, the cost was very reasonable--just bit over $100, which included an examination and stool sample testing. Based on our experience, we plan to return there for the remainder of our puppy's vaccinations and ongoing care. Overall, we were disappointed with our experience at Millbrook Animal Care and were much more impressed with the level of service and customer care we received at River West Animal Hospital. We later cancelled our appointment at Milbrook. After reading a few of the reviews, there are some reoccurring themes at this animal clinic.