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    PetSmart

    3.4 (32 reviews)
    Open 9:00 am - 9:00 pm

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    PetSmart Photos

    From this Business

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    Reviews With Photos

    Hot spot under neck from grooming that was hidden by a bandana - A golden retriever with wet, matted fur and a visible injury or sore on its neck and face area. The dog is licking its nose, and the injury appears to be recent or healing. The background is plain, and the focus is on the dog's head and upper body.
    Courtney H.

    I had my dog groomed here a while back and it ended up costing me a $500 vet bill. I was unaware that she had a hot spot under her neck from the hair cut. She was pretty matted, which we take full responsibility for, as it had been a while since she had gotten groomed. However, they didn't notify us of any cuts or hot spots or anything at all under her chin. In fact, they gave her a cute bandana afterwards. Which I really appreciated at first but after about 2 days I noticed an odor coming from that area and she was shivering uncontrollably. I removed the bandana and under her neck was this awful hot spot that had clearly become infected with pus and bacteria. It was awful. I had to take her to an emergency vet because it was during the weekend hours. It seems very likely that they were hiding her injury under the bandana. If they had let us know, we could have monitored the area and made sure to keep it clean, dry and protected. But because of lack of communication and notification it became so bad she needed medical attention. I would not recommend them for grooming your pets

    Gabriella A.

    I signed up for the 6 week training class with the trainer, Bobby. It was an overall wonderful experience. My boyfriend and I were debating between PetSmart, Woof Beach and DePAW. They all offered the same six week course for basic obedience. We decided to go with PetSmart because of the price. It's originally $119 but we had two coupons that brought the price down to $104. This is a big difference from the $250-$1000 the other training courses had to offer. It was a wonderful experience from the beginning to the end. Bobby was very patient with our stubborn husky mix and he taught us everything that we need to know about training him. Bobby was very enthusiastic, educated and an overall great trainer. They're also very understanding if you happen to miss a class. The trainer answered all of our questions and concerns with honesty and knowledge. I would definitely recommend this class.

    Maggots

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    5 months ago

    Had it ready when promised. Very nice to deal with. Everything was good with the purchase

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    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Today I was on Randall Rd and decided to stop into Petsmart to pickup some dog food.

    Mentioned in 2 reviews

    Read more highlights

    Clean As a Whisker Pet Grooming Salon - Happy Summer Pets!

    Clean As a Whisker Pet Grooming Salon

    (51 reviews)

    I came in to the dog groomers at. 9:30. I was scheduled for 9am but I thought it was a general…read moredrop off time because I could see dogs lined up for grooming: I was also called the last two times at 3pm when I dropped them off in the morning. So my guess is that they leave the dogs for a couples hours and take them when they are ready. It took me two months to get the appointment. It was my third appointment. I tip well it. Costs me close to 200 with both dogs including tip . Not to mention they don't like being Dropped off there. Jill the manager kicked me and my dogs out because we were late. When I complained Jill offered to call every dog groomer in town to complain about me so I would not be able to get into another dog groomer. What? I admit I was extremely upset because my dogs look terrible and need grooming at least every two months. It was very upsetting to me that I might have to wait another month for a dog groomer they cannot go without grooming. I showed late due to a misunderstanding. I live half the time in Chicago and I can say I have never been treated in this way. Typically 9 am would be a general drop off and they line up the dogs for the groomers. Which I understand. Jill did not even offer me another day . Snd said it's like a vet office you must show up on time. Yes agree with being on time for a vet because they don't line them up to be washed. I called the establishment back and asked to talk with the owner. Jill answered and said she was the owner. I cannot believe that she is the owner. She doubled down on her rudeness. She called insulting names. I cannot believe an owner of an establishment would act the way she did. Took the day off from work and got my dogs into Pawsatively. What a great group! My dogs look perfect that's to Pawatively at 1550'N Wells. If groomers aren't nice to the owners I can't what goes on with innocent dogs when the owners aren't around. Pictures of my dogs beautifully groomed below.

    I cannot talk highly enough about Jill (owner) Courtney and Noelle. We have been going to Clean…read moreAs a Whisker ever since they opened their doors. They are very professional and pay attention to my dogs needs. They take you on time when your appointment is scheduled and are prompt In calling you as soon as they are done . With my 3 dogs and a standing 8 am appointment every 5 weeks they are usually done by 1030-11. I recommend booking in advance as they book quickly because their service is the best! Most importantly my dogs (and myself) are always happy to see Jill, Courtney and Noelle and vice versa. I know they are always in good hands and come out looking amazing and smell great.

    PetSmart - pet_training - Updated May 2026

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