I took my dog for a "pawdicure" today. ( nails, ears, a little perfume, bandana ) Nothing too extravagant. $22 for a few things, that wasn't too bad I thought. Not only did the groomer "Kelsi" ONLY cut my dogs nails ( for $22?? Seriously!?) She CUT HER NAIL TO THE QUICK and NEVER SAID A WORD ABOUT IT & my dogs paw started profusely bleeding. So my husband took our poor traumatized pup BACK inside to ask what in the heck happened and this woman says " oh, yeah, she kind of yanked her paw back so she got cut " UMM WHAT? You unprofessional little brat, you should have led with that! Needless to say, I WILL NEVER let anyone from this petsmart touch my dog again! Rude customer service & downright ignorant little groomer who couldn't even apologize for making my poor pup bleed everywhere! read more

I take my 3 standard poodles here to be groomed. Q does a fantactic job. Very freindly staff, they are great with my dogs.

If I could give negative stars, I would, and a LOT of them. I boarded my not-quite puppy at this store. My directions were not followed, and the staff was rude and unresponsive when I pointed this out. I am worried that they will treat my pup the way I was treated, and will not return under any circumstances. read more

Thank you to Kelsie for helping my son & I understand how to take care of his bearded dragon! She helped us pick out its habitat and explained in detail how to care for the dragon and continues to do so when we come in for crickets and other items. Kelsie is very knowledgeable and is very enthusiastic. Such a great experience! Thank you Kelsie! read more

Big thanks to employee John Green. I had a betta fish from PetSmart that went into shock after a tank water change. He helped me quickly figure out what was wrong and save the fish within hours. I have a daughter and it is her fish, so this was a really big deal to me. I appreciate it so much. Totally above and beyond. Thanks, John! read more

Signal blocking??? While in PS, winch store, I was getting ready to buy something for my dog. I had my 10% coupon on my screen from playing Treat Trail. My spouse, was going to get something else. So, since I had a 15% coupon off too I tried to send it to him. Got buffering issues, then something about SSL, then I couldn't get back into the PS app to get my 10% coupon to show up. That totally sucked!!!! What's the point? If we can't use the app while in YOUR store? read more

Your dog trainer in the Winchester VA PetSmart, Patricia, has no idea how to deal with customers to your establishment. I went there for a consultation and she acted like I was expecting her to train my dog in 15 minutes. I went there for advice and to possibly, schedule future training. She was very caustic and disrespectful. I never had a dog before. I got admonishment and put downs. During the appointment she tried to force my dog to do what he is not trained to do and admonished me for not knowing how to train him! This is exactly why I needed an Expert and why I went there! After my appointment at PetSmart I heard from two other people who have had awful experiences with her. One of those persons works at my Vet. If this is how she treats her customers, how does she treats the dogs she trains? read more

They have good products but my review is more for the grooming and the live crickets. The crickets are easy, they die. Quick. We use a cricket keeper and the food to give them they die much quicker than their competitors crickets. Now on to the grooming. My dog poops when they are nervous. I feel like that is a somewhat normal thing for dogs. My dog was not aggressive, didn't fight. But she did poop. I was told they would not see my dog again until she got "training". The main competition for petsmart which is right up the street, always grooms her. They are so sweet with her, never angry that she's nervous. For a place that should employ people who like animals, I was left embarrassed for my dogs normal behavior. Weird. read more

The groomers came in early on a weekend to give our old English Bulldogge an express wash and nail grind. They did such a great job and loved our girl Can't say enough about the grooming salon at this location. They are awesome. read more

Went in there last night to exchange a toy we purchased two days before. The cashier was not very friendly and aeemes like we were taking up HER personal time. We finally got the refund and went back yo find another cat toy. After doing so, we got back in her line (because it was the ONLY line open). The lady in front of us had 3 cases of Fancy feast and 5 cases of treats. The lady with her was looking for a certain flavor. The cashier said, "we must not have any." The lady said, "you have to" and took off towards the back. The cashier just atood there. She didnt say, "doi you mind if i help the people that literally have two itena. Nor did ahe call for back up (until 5 minutes later....15 mins after this ordeal started). At least five minutes later, what appeared to be a manager FINALLY showed up and took us. He took the people behind us that also had 2 items. We were all checked out while the SLOWEST, MOST INCONSIDERATE CASHIER in America was still helping these people. Mind you she gave them the total and the customer paid before we switched lines. I like patronizing the stores, but i doi NOT enjoy spending an hour for sometging that should have taken 15 minutes total. Unfortunately, they do have a better selection, because their store has been there since 1999. Will be my last resort from here on out. read more

This is my number one spot to come and get all of my animal supplies from. The service is really good and I'm normally in and out pretty quick read more

We love Suzy! She is amazingly talented and has so much love and patience with our pup. Our pup loves to come and see her, he doesn't want to leave when we come pick him up. We have used other places but she is the best in town! read more

Was very happy with being out of town that this location was able to get our pup in and have her nails trimmed. She was in an out even with the location being very busy and took great care to reassure our pup even with her being nervous. read more

If you go, you need to ask for Susie! She's very nice and sweet, and my goldendoodle loves her. She does a great job on taking out all the matted hair and make my dog look like a well-groomed pup! Make sure to tip! She's awesome! read more

I took my shih Tzu to the PetSmart on Winchester/Hackscross Rd. to get groomed. These MF'ers called us within 6 mins saying we need to come and get our dog. I asked why and the person on the phone said they could not continue to groom him because he was being aggressive. I said "what do you mean you cant finished grooming him?" She said they started to groom him but cant because he keep biting at the groomer and the assistant and you need to come and get him. I told her my doggy better not be fracked up since they started cutting him and refuse to finish the cut. Never heard of such a damn thing anyplace else would have called me and suggested a shot they can give him. I told my husband not to take my doggy up there because I had been hearing people say bad things about this place. The SUCKS, SUCKS, SUCKS, DO NOT TAKE YOUR PET THERE. If I could give them 0 stars I would. read more

store was clean staff was friendly an helpful. was looking for tiny balls for my dachshund. found them. my pup is a happy gal.

We've been into this PetSmart location several times for a variety of reasons, and their sales staff is knowledgeable, friendly, and eager to help, from the moment you walk in the door until the time that you leave. They work with local animal shelters to help pets find forever homes, so every Saturday from 11-5 there are dogs in the back of the store (though the shelter is frequently late bringing the dogs in), and there are cats nearly every day on the left side of the store in a room of their own. We just adopted our dog from their featured shelter, and the shelter staff and the PetSmart staff were incredibly helpful, offering personal advice tailored to our dog's developmental needs. They have the usual array of fish, hamsters, guinea pigs, etc - but no rabbits and they seem highly limited as to any more exotic pets; the focus seems to be primarily on accessories, gear, food, and toys. We did also purchase a betta, bowl, and accessories from this store, and the fish was and remains healthy and fishy. There is a rewards program that is free to sign up for and saves a lot of money on certain items: for example, last week they had Kong collars for $5 regardless of the retail price (which is much higher) and toys Buy 2 Get 1 free - to take advantage of the sales, you do have to be enrolled in their discount program (it's a quick signup and it's free if you don't mind having your data mined). read more

Just stopping by while we're near and running in to pick j up raw hide bones for our dogs. Store is clean and organized and has a pleasant atmosphere. Employees are very nice. Got what we wanted, checked out and finished in under five minutes. Thanks, PetSmart! read more

Suzie did a wonderful job with my dog. Sadi was well groomed and cared for. All around good experience. read more

PetSmart - Pet Training Near Me - Winchester, Virginia

You need to educate the person scheduling appointments in your Winchester location (Legge Blvd) to advise people there is a 48 hour wait from when a pet is vaccinated before they can be groomed. They also did not advise of the upcharge for weekends and holidays (we have been coming here for four years, nobody ever mentioned this). I since had to come in with my dog, who was very nervous and be turned away and offered a $10 discount and waiving the "holiday fee" which nobody ever told us about. I will be scheduling an apt to take my dog somewhere else and your company will never see another dime out of me again. I will also tell everyone I know about this experience. read more

Brooke in the Grooming does a wonderful job with our dog Dustin. He comes out looking fresh and smelling great. She is very gentle and really seems to connect with him. Thank you Brooke! read more

Great training experiences with our two Beagles. Patty is great. Will recommend to all my friends. We are continuing on to advanced training. read more

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Been taking my beloved Siberian Husky here for a few years now, and have nothing but GLOWING things to say! The staff are knowledgable, professional, and take extra special care of my girl. And how my husky loves being pampered! When we arrive, I have to restrain her from pushing the gate open, as she can hardly wait to get her bath. Since she sheds a great deal, I always go with the Furminator, with extra brushing. When I arrive to pick her up, she's happy, and always looks (and smells) FABULOUS!! Can't recommend the staff enough! read more

I had a very bad experience with the grooming department. The assistant manager was extremely rude to both me and my husband (my husband on the phone, and me when i came to pick up my dogs). I wont go into detail, as it is a very long story, but the man embarrassed me greatly in front of other customers, as well as his associates. He accused me of not caring for my animals the way a pet owner should, because of their tangled coat and grown out hair-- what he did not understand was that i had just inherited my dogs from an elderly family member who was too ill to care for them the way she wanted to. This was someone i was extremely close to, and i looked forward to giving the dogs the tlc they wanted and needed. They were by no means out of control, but this employee made me feel awful about their condition. I was so upset by the way he spoke to me. I will not return... read more

We love Suzie! Make sure you ask for her and TIP HER for her hard work. She is wonderful with our dogs and they look amazing when she's done with them. She puts in a lot of time and work to make sure they look perfect. Suzie treats them with lots of love, care, and is so patience with them. She treats them like her very own and always so helpful with recommendations. We wouldn't go anywhere else, highly recommend her and she has customers for life! read more

My only visit this store will probably be my last. I'm struggling to find special cat food for my "elderly" cats and although I spent a long time in the cat food aisles I got no offers of help. There was a lot of noise coming from the rear of the store where obviously a truck was being unloaded. Finally someone that actually looked like the truck driver asked if I needed help. By then I was frustrated and had made a selection. When I checked out I explained to the lady behind the register that there was a special offer with one of my purchases, she acted like I'd spoken a foreign language and then proceeded to tell me that I must've missed it on the adjacent shelf and to go back and get it myself. Rude. I won't be returning to this location. read more

We have dealt with this Winchester store since the day it opened- I cannot say enough good things about it!!! The manager, John, goes above and beyond to help you in any way, all the staff has always been nice and helpful. This store carries a HUGE selection of dog and cat foods. We have spent THOUSANDS in this store over the years and will continue to do so:) This is a 5 star Petsmart!!!:) read more

I wish I could give it less than one star. This is easily the worst PetSmart I've ever been to. Probably the worst pet store in general. Every single time I go there I have to run around the store looking for someone to help. When I do find someone, eventually, they're always condescending towards me, acting like I don't know how to take care of my animals. I try to be friendly but I hate coming in here. I only go now cause it's so close to my work. But once I move they won't have my business anymore. HIGHLY recommend Petco instead. read more

We have been taking our dog Anja to Petsmart for grooming since she was a little under a year old. She is a Rottweiler. Anja has NEVER had an issue getting a thing done. She has not been marked aggressive as it would say so in your records. She doesn't have one shred of aggressiveness in her. But I am not writing this review to defend my dog. I'm writing it so you can handle your prejudices against bigger breeds. Today I had my boyfriend take her to you just for her nail trimming. Bryan gives her over to the lady. Says she does better when we aren't here. Like we always do. He steps outside and comes back to check on her a few minutes later. At this time Anja is strung up by her collar feet barley reaching the table, muzzled, and tied up by her tail. Bryan says get my dog off that table now! Anja comes running to him with the muzzle still on. He takes it off and throws it across the counter. The lady said she was "extremely aggressive trying to bite her." Lady I don't know you from Eve, but I do know my dog. And I am FURIOUS that this Petsmart or any human being for that matter could traumatize my dog in such a way. I will be calling the corporate office and I will be pulling this young lady get out of this field of work. No one has the right to do what they did to my dog or another for that matter. I will advise anyone I know to stay away from Petsmart because of this. I have been a loyal customer for years and I am stunned by this piss poor performance. What if it was your dog? read more