I recently had an uncomfortable experience at the PetSmart grooming salon in Danada Square while picking up my daughter's 6-month-old Maltese. When I arrived, I informed the staff that I was there to pick up my daughter's dog. The employee handed me the grooming receipt but did not bring out the dog or explain that payment was required before the dog would be released. I stood waiting patiently, assuming they would bring the dog out as has been my experience at other PetSmart locations. While I was waiting, another customer arrived to pick up her dog. A groomer brought out a different dog, and I stated that it was not my daughter's Maltese. The groomer responded, "I know," and then told me I needed to pay first. At no point prior to that had anyone communicated this requirement to me. I explained that I have two Maltese of my own and have used PetSmart grooming services before, and I had never been required to pay before my pet was brought out. After expressing my concern to the store manager, I was told that the reason for requiring payment first was because "some people" do not pay and simply walk out. That explanation left me feeling uncomfortable and singled out. The policy was not communicated clearly, and the interaction made me question whether assumptions were being made about me. Whether intentional or not, the experience felt discriminatory and unwelcoming. I am sharing this feedback because all customers deserve clear communication, consistent treatment, and respect. I hope PetSmart reviews this matter and ensures that policies are applied fairly and explained professionally to every customer. read more

Worst dog grooming, never using them again. He came back with mattes that he didn't have before the grooming. I paid for the furminator which is supposed to "reduce shedding by 90%", his hair is coming out like crazy since I took him in. I called and complained and they said they can't brush it all out, they didn't brush anything out. He's a Great Pyrenees, and I know he has a challenging undercoat, they should've told me they can't handle it. $100 wasted, I'm now taking him to a reputable groomer who assured me they know how to groom Great Pyrenees. read more

Leaving a review for a single employee who was completely rude for no reason. We needed to look in the coolers she was standing in front of, so we asked if they had what we wanted so we didn't have to stand on top of her to look for it. She acted like we insulted her and then personally offended her mother. Heaven forbid the employees allow the customers to shop, and especially heaven forbid if the customers have a question. read more

Beware before trusting PetSmart Grooming with your pet! I had a very upsetting experience at PetSmart Grooming. During my dog's grooming appointment, I received a call from the groomer informing me that my dog's ear had been cut and was bleeding. I was told the injury was serious enough that my dog needed immediate veterinary attention and was rushed to an emergency vet. As a pet owner, getting that phone call was terrifying. I trusted PetSmart to care for my dog safely, and instead my dog was injured during what should have been a routine grooming appointment. The situation caused significant stress, worry, and an unexpected emergency vet visit. What makes this even more upsetting is that my dog is now recovering at home on pain medication and antibiotics because of an injury that occurred while under PetSmart's care. No pet should have to suffer through pain and recovery after a routine grooming appointment. While I appreciate that the groomer informed me of the injury, I am deeply disappointed that it happened in the first place. I entrusted PetSmart with my dog's safety, and my dog left injured and requiring emergency medical treatment. I hope PetSmart reviews its grooming procedures and training to help prevent other pets from experiencing similar injuries. Pet owners deserve to know the risks. My dog went in for a grooming appointment and came home injured, on pain medication and antibiotics. That is not an experience I would wish on anyone. read more

I was told I could not use my treat points because my sub total was not enough. Said they could only use the full point value and not partial. That is so ridiculous read more

We brought our cat in for a grooming appointment at 9:00 am. We waited outside in the freezing cold after ringing the bell to be let in, no one came. We then waited 20 minutes for the groomer who wasn't even there, and the manager couldn't even get a hold of them. We just left. A waste of gas and scared our cat for nothing. read more

I have gone in multiple times for my beta fish - great stock of items and knowledgeable staff in the fish department. After my experience today I will never return!! My beta has been sick and has a hole in him and I ran there to see if they had a better medicine after the employee the other day sold me on a different type of medicine that's not helping. Store hour online said open at 9... apparently that's just for grooming?? I went there at 9:20 and the door said 10, but their front door was wide open. A man in there vacuuming. I asked him if they were open. He was very nice and didn't speak English. He tried to find someone to assist me in asking if they were open. He searched and searched although when I saw other ladies in there shopping I told him not to worry. I just check the aisle for the medicine really quick... a lady who walked and started talking down to me. We are NOT open! I said oh, I asked the guy if you were. - she said he is cleaning crew and doesn't speak English! I said okay could you just tell me if you carry this specific medicine? She said no try elsewhere and started walking me towards the exit. I said I thought you were open, your door was wide open. She said well we're not! I said okay online it said you were, she said that's grooming! I said okay, well there are some other people here shopping, she said they are with grooming... I said okay well I was confused since it said so online, she said no it doesn't, I said it did, she said no it doesn't and slammed the door on my face! It was my mistake for the store hours- but this employee could have handled it much better and could have been nicer about it - what a horrible experience and such a rude employee! Shame on Petsmart! Train your employees better!!!! Teach them customer service and if someone makes a mistake, then teach them how to handle it better! read more

Horrible customer service... especially if you're trying to adopt a pet. And also is very rude with trying to interview questions to see if the pet is suitable to head home with you. Do not recommend this PetSmart, maybe try another one nearby. read more

Grooming service review. They said my tiny dog would be done in a couple hours. They would call when done. At 4 hours I went there to see WTH was going on. My dog was up on the table being groomed. The groomer said they were running behind. Really? They had my cell number and my e mail in their app. No call No regard for my time. The manager basically said there was nothing he could do. He went on to say that I might try another Petsmart or another company next time. Fat chance I'd return there. One employee named Shay was empathetic of my time and the stress my dog was going thru. I get that places are short staffed, I really do. But... there is no excuse for taking appointments and it's ridiculous that when things come up that no communication happens. read more

Grooming department is always amazing. Our dogs love them. We've had really great customer service in the store as well.

I love this store. In the grooming department Sam Is the best! My pit bull adores her and she is so gentle with her. She usd to groom my little cavalier who had diabetes with a compromised immune system so she would have me bring him before the store opened so that he was never in contact with any other dogs. Also he didn't like his paws touched but he never gave her problems. She made him feel comfortable even after he went blind. She grinds my pit bulls nails So it's more comfortable for her and she always polishes them without the center charging me. So my big tough pit bull walks around with pink nails and looks adorable and definitely not so tough lol. Also bought a lovely baby hamster for my 6 ur old granddaughter that is so gentle. She loves him and named him pretzel. Thanks so much Sam I hope u never leave this store! read more

My dogs are used to being groomed from a very young age(puppies). I took my dogs to PetSmart about 4 times and all of the sudden they decided they should charge me an extra fee because my dog is too excited and apparently she can hurt herself. It really isn't about the money, it is about principles. My dog is 7 years old and that was never an issue, the manager didn't try to understand the reason for her behavior. Was it the groomer? Did anything happen to her during the process, what has caused that sudden stress? Instead she just blamed on my dog and decided to charge more. They don't care about your dog, all they care about is money. read more

What a great store to go for your pet needs. Was greeted right away walking in the door and asked if they can help me find anything. The young lady walked me over to what I needed and helped me find the right size for my dog Super helpful and friendly even the young man at the cash register. Store was clean and fully stocked. They were having a cat adoption and they had a lot of kittens also. I try not to spend much time looking at the animals as it makes it harder to say I don't need anymore. Love the fact you can bring your dog in with you. Prices are high but because of the great customer service it doesn't feel so bad. read more

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This location at Danada square should never groom your Golden Doodle. Our dog of 18 months was shaved so short that she was uncomfortable at night and in pain. We were there 6 weeks prior, so she had some matting, but not enough to literally shave her raw in areas. Very disappointing. read more

Probably one of the better Petsmarts in the area. For the store portion, it's probably our favorite one. Usually stock nowadays is hit or miss at most spots but this one has thankfully been hitting more than missing, well, at least for Petsmart locations that is. It's a bit out the way for us but has been our sure hit. read more

JESSICA, my favorite manager EVER at Petsmart is now at the Wheaton location and I could not be happier!!! We are 2 minutes from Downers Grove location but we drive to Wheaton so we can see SAMM at the grooming salon (we don't like DG grooming anymore and we travel to Wheaton for Stella's spa days" now) I was just chatting with Jessica about our bad experience at DG at the end of November, and she made it up to us at HER store with some sweet presents for Stella. COMPLETELY UNEXPECTED and SO nice. We love our pup so we will be shopping and grooming at the Wheaton location-because they love her too Thank you Samm and Jessica we can't wait to visit again soon!!! read more

PetSmart - Pet Stores Near Me - Wheaton, Illinois

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We had a good customer service experience at PetSmart in Rice Lake Square when we bought our fish, so we decided to check out their dog training program when we adopted a dog. We went in and spoke with Abbey. It was the end of May, and the next beginner class did not start until June 16. We decided to sign up for the premium package which included the beginner, intermediate and advanced training. Our paperwork said June 16, 7:30. (See picture) We were told that we would be emailed about the class. We never received an email (I checked my spam) and showed up at 7:30 on June 16 with our puppy for dog training. When we arrived, everyone was already there, and we were told that the class had started at 7:00. I stated that our paperwork said 7:30 and that we had not received notification of the change. We were told we could join the class and given chairs. I get it, mistakes happen, and normally something like this would not prompt a bad review at least not a one star one, but Abbey's complete lack of professionalism when I went to make sure that she had my correct contact information is why I would recommend staying far away from this place if you are looking for dog training. When class was over and the rest of the class had left, my husband stayed seated with our dog and I went to speak with her with my son. Now my son is autistic, and he hates being late, so he said something to her about making us late. I asked him to calm down so that I could handle it (he did) and Abbey jokingly made a dog command to my son. My husband told her not to speak to our son like a dog. While I get that she was trying to be funny it did not come off that way. But instead of just apologizing and accepting that her joke did not go over the way she meant and that it was inappropriate she started crying and yelling at my husband about "men like him." And threw our paperwork at him and told him he could go. Abbey had known my husband for all of 30 minutes, of which time he had mostly spoken to our dog, so I have no idea what she meant by "men like him" but my husband has zero tolerance for being stereotyped so he asked to speak with the manager. At which time Abbey continued to cry about how she was just joking when she spoke to my son and act like this entire situation was our fault because according to her my husband was a certain type of man. Abbey refused to get her manger at first and told us we could go find one around the store but eventually called for her manager. My husband apologized to Abbey for triggering her to try and diffuse the situation. We ended up speaking with a manager and we were able to get our money back. I get that some people who are good with animals are not good with people, if that is the case then PetSmart needs to have a separate employee that deals with the people. Continuing to allow an employee that makes inappropriate jokes and stereotypes customers deal with people is just setting up PetSmart for a lawsuit if she does this to the wrong person. We never did find out if she accidentally wrote the wrong time on our paperwork or if she just neglected to contact us about the change in class time. And we never did get an apology for the original mistake. read more

PetSmart - Paperwork with date and time. - Pet Stores Near Me - Wheaton, Illinois

Petsmart + 30 minutes to kill + 4 cats - $230 = Me, 3 weeks ago. I came here 3 weeks back and unleashed some serious shopping furry , er, I mean fury, on this store. It was like everything my kitties wanted was on sale. The milky treats that Homer loves, 6 different flavors of Razz's favorite Party Mix, an automatic laser light show to keep little Leon amused, some scruffy little feather guys to keep little Spookles happy, and much, much more. I actually spent $200 left the store, and remembered that I had wanted to know if they sold the Catsitter dvd there (my kitties LOVE it). So I called the store and had an enlightening convo with the Petsmart gal. Me: Do you sell the Catsitter DVD? Girl: Which volume are you looking for? Me: Uhm, there are volumes? Girl: Oh yes, we've got volumes 1, 2, and 3 available here. Me: Oh, uh... in that case, I guess I'm looking for the one that starts out with the gerbils, then goes to parrots, then neon, fish, then squirrels, them mice, and so on. Any like that? Girl: That looks like volume 1. Me: Huzzah! Hold those DVDs, I'll be there in 5. So, after purchasing Catsitter volume 1 (mixed creatures), 2 (Birds, birds, birds!) , and 3 (aquatic life) I went home to a very happy house of hip cats, all thanks to Petsmart. read more

PetSmart - Pet Stores Near Me - Wheaton, Illinois

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They really don't want any business. I tried again to bring our dog in for a bath and brush. The place was empty, and the groomer was cleaning up. When I told her we had a 7:00 pm appointment, she was really put out. Maybe she was hoping to leave early? She then asked me for proof of rabies vaccination, which our dog has on her collar. For the firs time, that wasn't good enough and the groomer refused to do the service. Never bothering to going back to PetSmart again. Why bother? For one reason or another, it'll be a wasted trip. read more

If you are new to freshwater tropical fish, you need to visit this store. Laura is amazing! She spent lots of time with me on the phone, problem solving a tank issue and its replacement (not the store's fault, my fault) and then, when I went to the store not too long before closing, she patiently answered about half a dozen questions I had about transferring my fish and setting up the new tank. She also walked me through a new accessory piece I was unsure about installing. Kudos to Laura --- I had been to two other stores before I came to PetSmart in Wheaton, and none of them seemed interested in helping me out. I ended up buying more than I had planned! And when I purchased a very heavy tank stand that I couldn't lift, Laura and staff member Riley both took care of taking it out to the parking lot and loading it in my car. I'll be back for all my freshwater aquarium needs (and I'm sure I'll need more items)! Thanks, Laura (and Riley, too!) read more

My name is Annette Linehan I took my dog Pete in for his nails and they made me wait 15 to 20 minutes and his anziety ramped-up then they took him and then they weren't able to do the nails because they made me wait so long this is the second time this has been done I don't think I'll be taking him there anymore this is just not right not how you do business read more

I feel like this location is a hidden gem. The other nearby location is along Butterfield Rd in Lombard in a super busy strip mall, and this location is calm and serene by comparison. It felt a little smaller, but was well stocked and clean. An easy choice for us for stocking up on our pet's essentials! read more

Wuff!!! Wuff!!! ( I cant write so my papa will do the job from my view) From Enzo's view... I was stinking and had a lot of hair with mats, excuse me, I am a newfi what do you expect and I badly needed a shower, or at least that's what my papa thought (sorry that's actually what mommy wanted). I think it was a weekend, that's when people are usually home and they took me in their car which was not big enough ( I weigh 140lbs and no I am not overweight) and we walked into a big building and I could smell me fellow mates close by. Then I was dropped of inside a room where other small guys were getting themselves cleaned up. My papi knows me well and he requested that I be groomed on the floor instead of that stupid lift which never fit me. There were 2 ladies who were working all over me for about 4.5 hours, and they were very patient and sweet even though i was tired and started to sit down. They carefully removed and shaved my hair and did a great job around my genitals. My teeth was sparkling white and they also gave me a good shower and a blow dry. All i can say was i felt very clean and free of mats, but i was tired as hell. Then I was picked up and taken home and all i wanted to do was to pee and go to bed. I enjoyed my Spa day and will definitely ask papa to take me there again. Wuff Wuff!!! time to eat now bbye bye.... read more

PetSmart - That's me (Enzo) getting groomed. Wuff!!! - Pet Stores Near Me - Wheaton, Illinois

Love this store! I can bring the pup in here, although he kinda freaks out, and get almost any supply he and the cats might possibly need. I have gotten harnesses for flyball, harnesses for bike running, harnesses for non-pulling the politically correct way, a correction collar for non-pulling the non-politically correct way, squeaky toys*, cat toys, catnip, cat trees, dog chews, cat litter, dog beds, cat beds, books on dog tricks, books on dog training, books on high energy dogs... And, an oversize Australian Shepherd coffee mug. I think we got it all. Nice people, clean store, nice selection. And they have adoption events and adoptable recycled kitties in the store! Hooray for not contributing to doggie and kitty overpopulation! *In order to maintain your sanity, please squeak a toy at least 20 times before taking it home to your dog. If the sound drives you nuts before you hit 20, there's a good chance you'll go nuts on it before your dog kills the squeaker. I confess to stabbing with a kitchen knife a squeaker on a yellow-tennis-ball-type bone toy . Not my finest moment... read more

I came here with my mom because I was visiting her from out of town and she needed a few things for the cat. I just figured it was better than sitting alone at her house watching TV. Well...I'll be darn. For a pet store, this is pretty darn decent. They have just about everything you would need, including a bunch of stuff you would probably never, ever need. Prices seem fair enough. The part that stands out are the people - they seem incredibly friendly and willing to help out, point you in the right direction, and make sure you get what you need. Parking is plentiful (especially now that Borders is gone). read more

I took my dog to be groomed and they called me an hour and a half after his scheduled appointment where he was already there and apparently still waiting to be groomed that they would need to cancel the appointment. They said they couldn't take him because they were short staffed. Once I arrived to pick up my dog, I learned that they were trying to shove my dog in the kennel and he freaked out. I will never take my dog here again for a grooming. The lady was incredibly rude and had no time to waste on a customer who's been going there for years. Terrible, worst experience ever! read more

We rescued our hamster from here, and the woman helping us out was so knowledgeable and you an tell she loved all the hamsters there. She knew tons about each individual one. We promised her we would update her, so I hope she sees this! I'll add a photo to yelp after I post this. read more

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THIS IS THE WORST GROOMING EVER. My dog came in for a first time here because the petsmart by my house was booked at the time and we were on a time crunch so we went here and it was the worst decision ever. The groomer was so rude and the it was done so choppy. I didn't even recognize my dog. We paid for a bath and cut and the did not wash him at all. They lied to us. Pls if you love your dog do NOT take them here. read more

Sarah is the best groomer at Petsmart! My dog is not the easiest dog to work with and she did a great job with him. She was honest and told me everything that went on with him, and even let him have a break when he got overwhelmed. Thank you for taking such good care of Marley, Sarah! :) read more

My husband and I started our freshwater aquarium a few weeks ago. We are beginner fish pet owners and have made multiple trips to this PetSmart for supplies, new fishes to keep adding to our tank and of course copious questions. The staff here are very friendly and always willing to answer as many questions as we have. We are very happy with our new pets and feel good about our first attempt at being fish owners. read more

Just went today to the rice lake Petsmart i had no idea how to have my new Aussie pup groomed. They were great- explained the options and she looked so good when I picked her up. I love it! She looks awesome -so soft and perfectly trimmed. Will definitely bring her back. I don't think she has ever looked this good! read more

I love the store but the lady working there needs to ask before she pets my dog and gets in my face with it, I was trying to ask her question but instead she kept talking to my dog and she smelled of cigarettes, I don't want you touching my dog just cause you work here. read more

Alexa in grooming is AMAZING!!! My dog doesn't like to be groomed one bit. I called in the evening and asked to find out about their hours. Alexa asked if I wanted to come in at 7 pm, when they close at 9pm! How great is that! I've never known any groomer to take appointments at that time. I expressed my concerns over the phone and she answered all of them. When I dropped him off she answered every question and assured me my pooch was in good hands! That he was! I worry about how he is, because of course I don't want him to misbehave. She let me know how everything went in detail. She was so sweet and clearly my dog left super happy. He wasn't screeching for the door like usual!Calm as can be when we picked him up! : ) So, if you have a dog who doesn't like being groomed or one that does, Alexa is the best! My little guy approves! read more

We take our golden retrievers here for a grooming each month, and have always been happy with the service we have received from Nina. She goes above and beyond, and truly has an obvious love for animals. We specifically request Nina because she does a great job, and both of the dogs really enjoy her company. Thanks, Nina! read more

Nice Petsmart. I prefer this location to the one in Downers Grove because it's so much easier to get in and out of the parking lot. I love the way they have the area where they have the cats for adoption. The cages are clean and well maintained, and the cats always look more happy than those at the DG store. They have a great selection of cat toys and food, and the prices are quite reasonable. Sometimes, I'm even fortunate enough to come in when there's a sale. We also have a tortoise and fish, and we can get all of their supplies here. It's one stop shopping for the "kids". read more

I'm writing this from my dog's perspective. They have a great selection of treats. The groomers are nice and take good care of me until my mom picks me up. I'm always happy to shop here and my mom feels safe bringing me here. My opinion is this store is run well. I was only steered wrong once and no harm was done. Great place to shop for your pet! read more

I arrived at 7:04 p.m. on Sunday and had not realized they closed at 7. I saw customers as well as employees inside. I'd run out of dog food and explained this to an employee who was outside near me. She radioed inside and said her manager responded NO, come back at 9 tomorrow. Horrible customer service and absolutely zero empathy for my dog. I will never shop there again! read more

Much better pet store than Petco. You can tell they really take care of the animals and keep the fish tanks clean. I usually buy crickets here to feed to my toad. read more

Came in here looking for a present for my niece. Staff was both friendly and creative in helping me find a present and stay under what I had planned to spend. read more

Cathy gave me fantastic advise for leash-training my new beagle puppy. She helped me choose the right bed for our new baby and helped our pen-trapped rescue feel good! I will definitely bring my dog back. read more