I have been a loyal Petsmart customer for the past ten years but today I must say I had a very disappointing experience with the manager on duty. I had purchased Sentry Pro (flea treatment) squeeze on drops for my dogs. The product itself is terrible. Please google customer reviews on this item before purchasing it for your dog. I used ONE dose and split it in half between my two dogs instead of using a full dose on each dog (yes, both dogs were within the weight limit for this product). Within hours they are going crazy, scratching, rubbing themselves on the floor and barking all night long. I got up at 2 am and gave them both a bath trying to remove this product from their back. Then I got up at 4.30am and did the same, and then at 7 am because they were so miserable that they could not sleep and would not stop barking and moaning. I contacted the number in the back of the box and they told me to use Dawn soap as the product is oily and it does not come out easily. They gave me a case number and asked for me to call back if needed. So I did what they advised me to do and, followed their wash with and oatmeal conditioner. I also took them to my vet who had already heard horror stories about this product. Not because I have tons of money to spend on vets but because they were so uncomfortable it broke my heart to see them this way. So today I returned this product to Petsmart and to ad to my frustration, the store manager rub my nose in the fact that "you get what you pay for" regarding this product and it is not Petsmart policy to refund monies for flea treatment but since I was so upset over the incident, she would do it this time only. Well, my dear lady, let me tell you that if I bought this product from your store is because I trusted Petsmart to sell quality products to their customers. I trusted whomever does the purchases to research the reviews and stock your shelves with quality items. The lower price you offer on your merchandise should be so people from all walks of life can afford to take care of their pets, a price to fit every pocket without compromising on the quality of the merchandise that you sell. So, whether you meant or not, your answer came across as "you deserve it for buying an inferior product if you want something better spend more money". And while there is some truth in what you said in any area in life, you should think how you address your customers because without the trust and endorsement of those that believe in your store you would not have a job. A little bit of compassion and understanding on your part, seems to me would have been conducive to a better relationship with a Petsmart customer and it would have helped to portray the image that your store cares. Very disappointing. read more