I have always come here with my difficult-to-groom girl, for four years now. I have been welcomed, put at ease about the challenge, and had help as I held her, and the groomer trimmed her pants and nails. Then, I'd do the self-washing. My dog was traumatized by a groomer when she was young and has never recovered. She requires kindness and calm to get through it. So do I, for that matter. It's stressful because she dislikes it so much. Today, everything was different than every other visit. I was not welcomed. The first girl I talked to seemed disinterested and blandly told me she'd be right back. She sent the main groomer out who seemed completely thrown by what I was asking. I have done this very thing numerous times with a previous employee she tells me has "moved on". I can see why! The main groomer said she had to get a dog off the table and would be right back. As I waited, I realized I was about to spend money with someone who couldn't care less about me or my dog. I came home and did the trimming myself, and won't be returning. There are other self dog wash places. Life is expensive and becoming more so. I choose carefully who gets my money. I did the math, and Totally Mutts just basically told me to take my $600 a year somewhere else. You got it! read more

I took my boy here for nail cutting and paws/pads trimming. Nails were good. The trimming of all four paws and pads were questionable. They look like a beginner groomer did - not completely tidy. Our previous groomer was excellent and had them cut and shave neat. So I'm disappointed with their trimming skills here. I just keep looking for a better professional groomer. read more

Totally Mutts - My boy's pads. Not completely trimmed. Paws were not trimmed neatly, either. - Pet Groomers Near Me - Vancouver, Washington

TLDR: DIY dog wash, just bring your dog and some treats! This place has it all, tub, shampoo, combs, towels, dryer, leashes, aprons, and of course, water! Very clean facility! Tip: wear a t-shirt so your sleeves don't get wet. Wear water resistant and non-slip shoes. Water is water and soggy socks are no fun. Though there are rubber mats, water can and will splash about -- no matter how pampered the pooch, there's always that itch to shake it all off! Parking: shared private lot. The whole "plaza" is interesting, it seemed more like a business park to me since all the buildings were blocky and looked exactly the same aside from the door signage. Service: check in at counter, you will be brought to the back and you will be walked through how to use the equipment to bath/dry your dog (as well as be given tips on how to wash), pay upon exiting. Staff very friendly and knowledgeable! Wash: The tub has steps and a sliding side door for your fuzzy buddy to walk in. There are safety attachments for the provided leash to prevent your lovable walking mop from providing free floor cleaning services. Towels are available on the shelf against the wall. Shampoo is built into the waterline -- they will walk you through on how to switch between water and suds. They have regular and hypoallergenic soap options! Dry: There are drying booths you can walk your dog into (there are mobile steps) and onto a table. Again, there are safety attachments for the leash to prevent your floof from also providing free dusting services. The dryer is pretty straight forward, you will be walked through how to use it -- don't forget to swipe the fur from the top every now and then! The only thing I wasn't a fan of was the fact that you are fully enclosed in the whirlwind of flying floof whilst drying your dog because the curtains are clipped shut while you dry. I have a husky and was constantly trying not to add more fiber into my diet by nasal inhalation, haha. :P I hope that in the future there is some sort of filtration system or something to catch all the flying floof in there. read more

Totally Mutts - Pet Groomers Near Me - Vancouver, Washington

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I brought my Lab/Golden mix in to give her a much-needed bath. I got a quick overview on where everything was from Lexi, and she checked with me frequently to see if I had any additional questions. I liked how the bathing tubs had steps going up to the entrance, which was on the long side of the rectangular tub, and how it opened and closed by sliding a part of the tub wall to the side and back and the height was perfect for me so my back didn't hurt as I was bathing my pup. The shampoo is pre-mixed in with the water, the same way a self-serve car-wash works, and that was great because it kept me from over-using shampoo and ensured I was able to get all the soap rinsed off. When I took my pup over to the drying table, I mentioned that she does not like it when I use my hair dryer at home, so Lexi brought over a head covering to protect my dog's ears. That worked great! My dog still didn't love getting dried, but she wasn't anxious about it. This is a great DIY place and I plan to return. I especially appreciated how helpful and friendly Lexi was, in addition to how easy it was to get my pup clean. read more

Great DIY dog wash. Very helpful gal at the front desk helped me through the process as this was the first time I'd used a DIY dog wash. Clean facility. Nice selection of shampoos. This place is a little out of the way for me but I'll be back read more

I've been taking my dog here for a little over a year and love how he looks after he's groomed! He always smells nice and his fur is super soft and they'll sometimes put a bandana on him. The people working there are amazing! read more

Totally Mutts - Freshly groomed - Pet Groomers Near Me - Vancouver, Washington

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Easy place to stop in to wash my dog. They provide the tub, an apron for you, and the hose has a dial on it for shampoo, rinse etc with plenty of pressure. They gave me a flea shampoo they use after I said he'd been rooting for something in his fur. I brought teatree oil to put on first to leave a few minutes to kill whatever. It's a few days later and the rooting and scratching has stopped. Success! read more

I wash my dog weekly. I LOVE this place! Every time the tubs are clean, shampoo and conditioner bottles are full and there are always plenty of towels on hand. The staff is always friendly and helpful and they also do grooming for you! Thank you so much for providing this service. My 80 lb dog has never been bathed by a professional groomer, so the raised tubs are a life saver for my back read more

Totally Mutts - Pet Groomers Near Me - Vancouver, Washington

I went for an ear cleaning and nail trim for my labradoodle and the lady who helped me was super nice. It took about 15 min and we were on the go. Very nice place, I put my dog on the wait list since they're all booked until July but other than that, great! read more

Clean, organized, and affordable! We took our 66lb goldendoodle for a bath and were very impressed by the knowledgeable staff and spacious atmosphere. All necessary supplies are provided to clean your dog, including a powerful blow dryer. Will be returning! read more

Totally Mutts - Drying time in one of the stalls. - Pet Groomers Near Me - Vancouver, Washington

A wonderful facility. Super clean and set up to make it easy to do-it-yourself. Taylor gently trimed the nails of my nervous dog with a dremel, which is safer than clipping. Will definitely return both for self wash and grooming. read more

Totally Mutts - Taylor and Aunt Bee - Pet Groomers Near Me - Vancouver, Washington

It was my first visit here today and I was in sort of a hurry, but I super loved it! Everything was clean and bright. It smelled nice when you walked in the door. The employee that gave me a tour was very helpful and kind. I will definitely be coming back! read more

I run a dog rescue and wascalling around to find out how many bath tubs different pet self wash places had and if they could accommodate bringing in foster dogs at the same time to bathe them all. I just wanted to know how many bath tubs. they literally would not give me an answer and transferred me to a manager, I'm just trying to find a place where I can bathe some foster dogs and promote them. Natural Pet in Hazel Dell is the best and they love to help foster dogs! read more

Used to take my yorkies here to get grooming. They did a decent job but for $70 per dog, I can find better. The only reason why I stopped going was because the owner or manager lady was very rude. She would give me attitude when discussing how I wanted my dog's hair cut. She has a lot of mean energy and seems very bitter when she talks. I still tipped because her employees are very sweet but I would not recommend her shop for anyone who has fur babies that need to be well-groomed. Designer Dogs in Hazel Dell is my current go-to. They are very sweet and friendly, very worth the trip, and price plus tips. read more

We called yesterday to make a appt for our pups. To our surprise we were told if we can bring them in now they could give them their cut. Wow. Not only were we able to get their hair cut- it was one of the best job ever done. In fact we like how they did the ears and will take them back there again. read more

0 Stars! I would not recommend this business unless you are planning on bathing your own dog. Did you know they charge a deposit for every appointment you make and to get it refunded after you cancel you have to give a 7 day notice? Make sure to read the fine print on anything they give you to sign. We were with them for almost 2yrs, we took our fur baby in once a month and book appointments for 2 months at a time and will never go back! read more

The owner is super sweet and the place is super clean. I really like the bath and drying area. I just got my other dog groomed there and they did amazing. I couldn't be happier. I recommend this place to my friends and my clients over at Wet Noses & Wagging Tails. read more

Totally Mutts - Delilah all nice and clean - Pet Groomers Near Me - Vancouver, Washington

I just took my newly blind miniature schnauzer here to bathe him and get his nails clipped. I am very pleased with Totally Mutts. I was able to hold him while she clipped his nails and cleaned the mats from his paws. I was worried because blindness is new to us and I am trying to reduce both of our stress levels! I was worried that after he got his nails clipped he would be too stressed for a bath. I walked him a bit and returned for the bath. Everything went great! I appreciate the patience we were given. I will always return here for our bath and nail needs. Great place and very nice people! Thanks! read more

I brought my pit bull to Totally Mutts, because washing in my tub at home would have been too difficult. The first thing to note is how to find Totally Mutts--it's located in an area of warehouse shops at 138th Ave and NE 28th St. If you're heading westbound on 28th, it's on the right hand side; the Chevron gas station is on the other side of the street from the entrance. Just look for some warehouse shops. Once inside, there's a counter area where you are greeted and can check in and later, pay after services are finished. There's a latched gate, and from there, you can enter the wash area, which has some standing wash tubs of stainless steel, with rubber mats on the bottom. You leash your dog to the tub and there's a control knob which has three settings--wash, off, and rinse. A separate control knob allows several settings for shampoos, including hypoallergenic, moisturizing, and deodorant. Aprons are available for those who don't want to get wet from splash. Towels are provided, and there are blow dryers available as well as brushes. Customer service was excellent for self-service; I was shown how to use the machines and everything was carefully explained to me. Prices were incredibly reasonable. It was a lot easier than washing my dog in the tub and having to bend over, and I didn't have to clean anything up. Highly recommended. read more

I read the great reviews and decided to give this place a try. Took my two sibling Cockapoos there this last Thursday and was very disappointed when I picked them up. I realize that they can be tough to groom because they have hair, not fur, but I thought at a price of $65 each I would be getting a quality groom. When I picked them up, their hair was different lengths all over their body- the hair under their legs was left long and their heads were covered with inconsistent, choppy cuts. I asked the groomer to fix these issues and she seemed very disgruntled. She reluctantly took each pup back to make the changes without so much as a "I'm sorry, no problem, let's get that fixed, etc." They looked the same when she brought them out to me again so I'm pretty sure she didn't do anything to fix these issues and I wasn't going to ask her again because she was so rude about it. The worst part about the whole experience? When I got them home, they each drank a full bowl of water which tells me that they were not offered any water there- and they were there for 6 hours! That is animal abuse in my opinion. Needless to say, they will never be returning to this groomer and I would urge others to look elsewhere as well. read more

Totally Mutts - Hair under legs was left much longer - Pet Groomers Near Me - Vancouver, Washington

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I called to ask about how they do self do washing and cost early in the day on Tuesday, Nov 16. I showed up at 3:40 to a little written sign that they closed at 3:30 today. I even told the gal on the phone it was much farther from my home and that I'd see her this afternoon. Now I can wash my dog! She could have easily said she was closing early. Now I've spent almost an hour driving (because of the insane traffic to get to this place) and I still have a stinky dog. Do not recommend unprofessional businesses. Do not go here. read more

My big puppy is incredibly nervous when it comes to bath time. So much so that I decided to spend the money and take him to a self-serve dog wash (I'm pretty frugal but thought this was a must). To much of my surprise, Elaina assisted me the whole time. She helped trim my dog's paws with the dremmel and talked my daughter and I through making sure he was comfortable. She also assisted us with the bath. We were very appreciative of her expertise and patience! read more

I have never been disappointed with their ability to make my dog smell lovely. Had to wait for a while for an appointment because I know they must be busy. With how my dog looks, it was worth the wait. read more

First time coming and my puppy looks so much better! I have bathe him at home and tried clipping his toe nails but noticed how hard it was and how aggressive he got. I brought him into them expecting nothing perfect because I thought he would be very hard to work on. But he came out with such of a clean and perfect cut! read more

Totally Mutts - After - Pet Groomers Near Me - Vancouver, Washington

Always made to feel comfortable and safe. My pup loves going there and getting a bath....better than any I've ever experienced!!!!

I found Totally Mutts because I saw their banner at Dakota dog park today. I was thrilled that they're located only 5 minutes from the dog park, and they welcome walk-ins for their self-serve dog wash! The shop is very clean and tidy, and the owner couldn't be nicer or more helpful. She walked me through the process of using the wash tubs and equipment. Every need was anticipated and provided for. I've been to several self-serve dog washes before, and Totally Mutts is by far the cleanest and friendliest! I loved the special nozzle on the hose that kept the water from spraying too hard, and my dog loved it as well. The owner asked if I'd be interested in having my dog groomed at Totally Mutts, and I will strongly consider it. The rates are reasonable, too. We'll go back for more baths after playing at the dog park! read more

The weekend before Thanksgiving is apparently a very popular time to have your dog groomed. I couldn't find anyone who could help me give my Corgi mix, Flash, a bath. It was last minute, of course, it always is with me. He just started to smell and with a recently injured back I didn't want to chance hurting myself again. I'm so glad I was able to find Totally Mutts! It was their first weekend and I feel so grateful that Flash got such loving care and came out looking happy, calm, clean and soft. His paws and nails were cared for and trimmed, his "sanitary area" trimmed down neatly, and his coat was conditioned and clean. All that was done for an amazing price, last minute, with welcoming friendliness and courtesy that make me look forward to coming back! -Note: their card reader hadn't arrived yet, so I wrote a check. Also, they have very nice do-it-yourself stations that I will try when my back is all better. read more

Absolutely love this place! Called to inquire about my Yorkie and they were able to get me in the same day. Great friendly service and my girl looks great! read more

They are great! Went there to get my Dane's gland expressed and she was super nice and patient with my nervous giant. Clean and quiet with reasonable fees. Will definitely go again. read more

I give this place a solid five stars. I have two extra large dogs, a Newfoundland and a St. Bernard, everything went smoothly the tubs were plenty big and great pricing. I'll be back for sure! read more

Wow Highly recommend these guys. I have a big dog and over the years taken him to pet smart but to be able to walk in and wash him ourselves made it really easier than dropping him off and coming back hours later. This place made it really easy and comfortable for us. Thank you and see ya next time read more

I had a grooming scheduled 6-8 weeks out and they call me the day before to cancel and say I have to wait another 4-6 weeks. Unacceptable. Very unprofessional. Please be aware this might happen to you as all dog grooming places are booked out for that long. read more

Took our dog to a few different DIY dog washes in the area and this one is by far the best. Very clean and friendly environment, well organized and a stress free process for you and your pup. We will for sure be returning customers! read more

Went here for the first time today. My dog gets very nervous, but is not vicious. He is only about 19 pounds so very small. After they had my dog for about 5 hours, I called to check on him as I was worried. The woman on the phone was like "are you calling to see how he is doing or if he is done" I replied with both. She was like "did you get a text? If not he isn't done. We will text you when he is done." I was taken aback by this because I just called because it had been so long. When I got there to pick up my dog, the first woman I spoke to was very nice. Then when they brought up my dog, they said that if we ever want to bring him back he needs to be tranquilized. I have been many other places and have never been treated like this. Since this was a place with all 5 stars I was super excited, but was let down after the way we were treated. read more

Totally mutts did not disappoint! I love my experience with all of the kind staff and my dogs love the facility. Place is always kept extremely clean and tidy and they have everything you need. I love that the staff are always there to help when needed and my dog always comes home cute as can be! read more

I went to Totally Mutts for the first time today and was thrilled to find such a great place! It is extremely clean and the owner is terrific. Having recently moved to the area, I simply had not had the chance to bathe my Irish Setter. I took my own products to use as he has sensitive skin and I am very familiar with the shampoo, conditioner and finishing product that I use. I have always had a bathtub for my dogs to use in our home but have not had one installed at the new house yet. With the ease, very reasonable costs and convenience of going to Totally Mutts, I just might rethink going through the hassle of having one in the house! The tubs there were very easy to use and the drying stations were super! If you are looking for a convenient, CLEAN, friendly place to take your furry child, I would highly recommend Totally Mutts! read more