I take my dog to get groomed here regularly at least once a month. They don't follow through with the full grooming. Every session they are supposed to clean out the ears and remove the hair inside . My dog got an ear infection because how impacted his ears that you couldn't even see into his ear canal. They are also supposed to clip their nails and they miss one or two. They really cut corners here. Vet recommended not to take my dog here anymore. Save yourself a vet bill and your dog going through pain and go elsewhere. read more

PetSmart Grooming - One ear of removal - Pet Stores Near Me - Vacaville, California

JOE has to be one of Pet Smart's greatest assets. Every time I come in he is always so helpful and full of knowledge. If you give him your breed and age information, he'll ensure that you are getting the best product for your pet's health. Thank you Joe for your assistance and excellent customer service. read more

What went well? EVERYTHING!!!! We had amazing customer service!!!!! It was so good that, when I left I had to send a message to corporate. I love stores that hire folks who genuinely show up to help, support with great customer care and service. read more

PetSmart Grooming - A message to corporate - Pet Stores Near Me - Vacaville, California

Every time I come here I get zero customer service. Cashiers usually greet me and are friendly. Staff on the floor ignore customers and I can never get assistance. The aquarium section is very concerning. All the tanks look neglected and tons of fish are dead floating at the top. They really need to get someone in there that cares or knows what they're doing because it's really bad right now. It's so sad read more

PetSmart Grooming - Deplorable living conditions - Pet Stores Near Me - Vacaville, California

Had a great experience getting my dogs groomed today! They came home from the kennel that I boarded them at while I was on vacation smelling horribly of urine. Misty was able to get them in the same day all three of my girls. They came home smelling great and looking great. Thank you, Misty and all the girls in the grooming. Department of PetSmart are very sweet and nice. Can't recommend this place enough. read more

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My Miniature Schnauzer isn't the easiest dog to groom--he's got a strong personality and can be a handful. But Janda is been amazing with him. She's patient, gentle, and somehow got him looking sharp without stressing him out. You can tell she genuinely cares about the dogs she works with. My dog may be a little firecracker, but Janda greeted him with calm confidence--and he responds to her better than just about anyone outside our family. If you want someone who knows what they're doing, treats your pet with respect, and delivers high-quality grooming results, Janda is the real deal. So grateful we found her! read more

I was 15 minutes late to my Fairfield appointment for a cut. They cancelled me. I rescheduled just a bath and brush in Vacaville because that's all they had time for. Vacaville called me and said they would do the full haircut because he is matted.. Thank you Janda and team! read more

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Absolutely awful experience. Gabi who had AirPods in was talking to a lady whose kids were entirely running around the store and into other customers saying nothing. I watched the lady grab a handful of crickets and throw them in the small fishes tank. Absolutely ridiculous behavior that was allowed just because that manager clearly knew that women and her kids. I usually have a good experience here but to find out that was happening was terrible. Crickets just drowned in an instance by some crazy white lady, shame on you and Gabi. I will never come back here although the lady who rung us up was very nice. Only her with like 20 customers in a line. Do better, will be sending to corporate. read more

This review is for Janda in Grooming & the staff there. I rescued Mocha back in August & she was unfortunately really matted. Janda saw her while we were waiting for her first appointment & took her in. Unfortunately she had to be shaven down which I totally expected. But almost 6 months later and Mocha looks amazing! This is my first dog, So I did not know what to expect. Janda & the girls have made this grooming experience with Mocha so easy. So happy Janda walked by us that day! read more

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Took my dog in to get groomed. The lady said she understood everything and had been a groomer for 30 years. I almost didn't recognize my dog when I saw him read more

Genuinely the worst petsmart i've been in. walking in, you get to see the display of dead beta fish who were in these tiny, dirty cups. If you're looking to get any sort of fish from here, don't. they're kept in TERRIBLE condition. The fish tanks were covered in algae so bad i had to put my face against the glass to even see the fish. Their tanks were extremely dirty at the bottom as well where multiple dead fish lay. The birds were kept in visibly poor condition, one parrot had multiple missing feathers from self-plucking. Extremely depressing place. read more

This review is for their grooming salon. Everyone there was very friendly and professional. I think Milo just found his forever groomer--Janda who gave him the cutest haircut ever! See photos. I posted before and after so you can see the transformation. I think Milo just found his forever groomer! Janda gave him the cutest cut. See photo. First of all, she managed to squeeze Milo in her very busy schedule. I called in on a Thursday afternoon and he got his appointment the very next morning! Most groomers in Vacaville were fully booked couple months in advanced. Janda went above and beyond my expectations. She paid attention to details. She really loves her job, very professional and has years of experience and will treat your dog like her own baby! No wonder Milo behaved very well with her which is unusual when a new person grooms him. I almost didn't want to recommend her because I might have a hard time booking an appointment next time if many more people becomes her client but okay I won't be selfish and will highly recommend her. read more

PetSmart Grooming - Milo after grooming - Pet Stores Near Me - Vacaville, California

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They took my $50. For grooming, my dog did not get a bath that I paid for he did not get his paw trimmed. He did not get his teeth brushed. He got his toenails cut maybe a little grinding and sprayed on him over the dirt. I'm waiting for corporate to reimburse me as store is still saying he got bathed said they saw it on camera cause they said they looked at it on camera, but they said that they cannot show me what's on the camera for legal reasons... read more

PetSmart Grooming - Dog - Pet Stores Near Me - Vacaville, California

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The groomers here never follow through on the package that was bought. For the last two visits here my dogs still comes home shedding and I have to still do 30 minutes of deshedding myself even though I pay for a deshedding package. They are to lazy to actually do the 20 minutes of brushing with the furminator. I will not bring my dog back again to lazy workers. read more

I love their curbside pick up. It makes it so easy. I pick up all of my cats supplies here. Friendly staff.

I always order online and am able to have my item's brought to the car. I have never had a problem getting my items promptly and there are adequate parking spaces allotted for pick-up. Staff is consistently friendly and courteous. read more

I went in today with my 5month old and wasn't able to push a cart and her stroller. I asked for help and this lovely lady got a cart and helped me grab the bag of dog food and dog bed I needed and take them to the front. When I was at the register I asked if someone could follow me to the car just so I can throw the items in the trunk but needed someone to push the cart. The same lady came up and asked the cashier if anyone had responded. She said "I'll just help her". She brought it to the car, let me put my baby in the car and she loaded the stuff in the trunk. I thought that was so sweet of her! Thank you for your great customer service :) read more

Zero rating ! Had my mini schnauzer groomed here a few hours ago and it was absolutely the worst experience ever ! Check out my dog's pic and judge for yourself. Groomer named Oshzanae did something truly disgusting , shaved/chopped my dog's right eyebrows completely and both lashes too . She justified by saying that my dog moved hence, the "no eyebrow." My dog is 11 years old and is so used to being groomed. She gets good reviews from all her groomers in the past for being well-behaved all the time so I refuse to accept the groomer's line of reasoning. If you want your dog to look like a clown , then this is the place for you . But if you want to get at least a decent haircut for your dog, stay away from this place ! Very unprofessional and inconsiderate ! I felt like grooming my dog was an experiment or groomer used it as her practice session. The salon's assistant manager offered me a chance to rectify the situation by sending my dog back. I demanded for a full refund instead. There is no way I will go back to this place , even if services were free . read more

PetSmart Grooming - This is how my mini schnauzer looked like after being groomed at PetSmart Vacaville - Pet Stores Near Me - Vacaville, California

Best cat groomer I have ever known! My cat Benny will barely let me brush him let alone do his nails, I stopped by to ask if they could give him the works even if he had ppl issues, I was told the cat groomer was really great with tricky cats. I said ok!! To my surprise the cat groomer there was perfect!! A++ will be going back again so long as she is there!!! read more

PetSmart Grooming - Benny and his hair cut - Pet Stores Near Me - Vacaville, California

This review is for Janda and Dez at the grooming salon. They are the best and not just as groomers. They make sure my dogs are comfortable and are always so excited to see them. If you are looking for a new groomer know your dogs will be in caring hands with them! read more

PetSmart Grooming - Pet Stores Near Me - Vacaville, California

My goodness. Brought my Shih Tzu in for a SCHEDULED APPOINTMENT at 12:30 p.m. today, and he wasn't ready until 20 minutes ago (5 hours). Nobody said it would take this long for a little dog. So many things went wrong here. First, PetSmart is hiring young kids who are not being properly trained. Second, they are double booking appointments and not enough staff (or ADULTS) to supervise. The windows are covered now so you can't see what's going on with your pet. We opened the door to see pets being treated horribly in cages. My little dog (who is two years old) was scared and had poop on his leg. I'm so disheartened by this, the only blame is the manager and PetSmart for not taking this position seriously in their training. If I would've known my entire day would've been spent waiting for my baby to get his hair cut, I would've gone somewhere else. That's not all. They tried to charge us $8.00 (for "special handling"?) and another $6.00 for a Mohawk haircut (which he did not receive) on top of the $58.00 for the uneven haircut. I am providing pictures below so you are informed not to bring your pets here for grooming. I will be following up with PetSmart's corporate office, this experience was absolutely horrid. I'm speaking out so hopefully this changes the dynamic of how they are training these kids to do a professional job. I don't believe they are being trained at all. This falls solely in the lap of PetSmart. It's heartbreaking to say the least. read more

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Every single time I visit this specific store located at Vacaville in nut tree plaza, I find dead betta fish they have on display in the front close to the checkout as you walk in. I always bring it to an associate attention and they don't seem to care. It's sad that the animals they keep there are neglected and not taken care of. You would think since it's a pet store, they would take more measurements. It literally takes me few seconds to go through the betta fish containers to check, so why can't the workers do the same. Because of this repetitive neglect towards their animals specifically betta fish, it makes me not want to go there as a customer. I hope they can take better care of the animals they keep there. read more

Was pleasantly surprised by the service. My dog's previous grooming session at a different place, he came out terribly groomed and crying in pain. With Janda, he came out looking cute and happy. read more

PetSmart Grooming - Doggy after grooming :) - Pet Stores Near Me - Vacaville, California

Staff member (Doreen I believe) working in the aquatic area is very patient, helpful and friendly! She's helped me a couple times and is very informative. She gave me suggestions and shared her personal experiences with aquariums as well. She even showed me pics of her aquarium. This PetSmart location (Vacaville) has a decent selection of aquarium decor - larger than some stores. I just wish most decor wasn't so childlike. Only 3 stars because the aquariums containing fish leave a lot to be desired. They look dirty, and I don't purchase my fish there for that reason. read more

Grooming the groomers in Bather in Vacaville PetSmart are the bomb and they love your fur babies

Called the grooming salon to ask a very SIMPLE question about a service they provide and how booked out they are, was greeted with someone answering the phone and saying "at lunch wont be clocked in for another five minutes, call back" and was hung up on. If this is the kind of low life employee you have on to help in the grooming department...I don't think I want my dog there. read more

I always enjoy going to this store. The staff are very helpful and professional. Today, I had the good fortune to speak with Francesca, at the front register, ( I believe that was her name, as her hair was covering part of the name tag). she was so helpful and went out of her way to satisfy my needs She is a huge asset to this company. I highly recommend this particular store. read more

I wish to express my appreciation to the Grooming Staff, especially to Janda and Mikala. The staff was very friendly and accommodating. It was very easy to get an appointment and the service was quick and they do FANTASTIC WORK! My fur baby, Alpha, came out very happy. This Momma was pleased with the finished look that I took pictures and sent them to my friends. I can't wait to take my second dog, Omega, in for grooming services. A big shoutout to Petsmart for making me and my dog feel like royalty. read more

I would like to give a well deserved compliment to the Star groomers at Petsmart Vacaville. We took our two labradoodles Patrick & Athena for grooming and have to say that they looked stunning. They were groomed by Misty & Janda, very professional and experienced groomers that know their craft. Our dogs look amazing they look like they were in a dog show. We are so pleased that we will continue to trust our dog grooming needs to them. Also the cost was not any different than what we've paid other groomers in the past and with no where near the same results. We received a very friendly and professional service Thank you Misty & Janda! read more

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Love coming here it's a good experience for my dog Babs to get out of the house and around people and see what it's like outside they're very nice here and take good care of her and she comes out smelling so clean they brush her teeth trim her nails and she's a happy dog when she comes out but a little nervous when she goes in thank you Petsmart for taking care of my doggy read more

PetSmart Grooming - Front of store - Pet Stores Near Me - Vacaville, California

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We are new to Solano county and needed a Banfield. They were so welcoming and patient with us. Customer service was amazing and that is why we will be back. Thanks from me and my fur baby read more

The new store in Vallejo have great customer service. I am so happy they open in my neighborhood. Thank PetSmart!

!!Take your fur babies anywhere else!! I took my dog here to get his trails trimmed. It was a horrible experience for both of us. My dog is a emotional support/Service animal. When I walked in to pick him up, they were talking crap about him not being a real service dog because they didn't realize I was in there. They also tried to charge me $10 extra because they said he was being "difficult". Come to find out, they cut his bloodline. He's never had a problem before, he's always nervous but never difficult. They were rough with not only my dog but I watched a few different groomers handle the dogs they had, and to say the least it wasn't kind or gentle. I expressed my concerns to management, and while I got the $10 fee off my bill, not once did I receive an apology. !! Please take your fur babies anywhere else!! read more

this is for their grooming department only. so the first time i took my dog there everything was fine, his cut looked good and i was satisfied. the service was with janda. the second time i booked with janda. the day of my appointment i saw that they changed the groomer to someone else who did a terrible job with my dog and also charged me almost 100 dollars for a bad cut. i didnt like how they changed the groomer without asking first or notifying me. TODAY, i had a cut booked with janda once again. i check to see the time of the appointment and saw that the deluxe was added to getting the basic cut, once again, without asking me. so i called and said that i didn't add that and i wanted to know what it was. the lady on the phone put me on hold and then told me that "janda said she will take off the deluxe for today but moving forward the deluxe will be standard and if you're not okay with that you can look somewhere else." mind you! no one even told me what the deluxe was. how are you going to add a service and not explain what the service is? i said say less and cancelled my appointment, which is really unfortunate. i recommend taking your pup elsewhere. this place did nothing but waste my time and money. read more

Management here has to be terrible. Always a giant line out the door and it's always messy. I feel bad for the animals as there was what appeared to be a dead gecko in the tank while I was there shopping. I can't imagine this store being open much longer with the standards that are in place now. read more

I took my fur baby to the groomers today. I dropped him off at 9:00am and I was advised 3-4 hours and they will call when ready. At 1:15pm, I still have not received a call and so I drove to the store to pick him up. When I got there, the 4.5 hours they have my fur son, they were still drying him off and fur cut was not done. They said my fur son was stressing out...he never gets stressed out unless something was done to him that he did not like. I don't have proof that he may have been mistreated but I just have to trust my instinct that the groomer(s) took utmost care of him. So, the first 2.5 hours they had my son, I called to check the status on him and the person I spoke over the phone sounded irritated; despite the attitude I received, I held back since they have my son and I entrusted them with him. I always have different groomers do my son's grooming for several years and this is the first time a groomer stated that he was stressing and urinating on himself which they had to wash him down and then dry him again. I was advised they had to re-rinse him at least 4 times...I am not buying the story though. To my dismay that my fur son was not done (had to drive over 15 miles) to pick him up, I offered to pay for at least the bath but the groomers said No Charge which I was thankful but I will not bring him back to the Vacaville store for grooming. read more

It was organized and clean. The employees were nice and there wide selection of toys and treats to fit my puppy's needs.

I love PetSmart! Their staff are always so helpful in providing what I need for my pets. Also, every year they donate a bunch of stuffed animals to our local hospital. I add these to gift bags that I make for our patients who are going through a really rough time, or having a birthday while hospitalized. You can't imagine how much joy these little animals bring to grown-ups! Thank you so much for your generosity. I wish you could see thier smiles and how much these have brightened dark days for our patients! A BIG thanks to you! read more

PetSmart Grooming - Pet Stores Near Me - Vacaville, California

It's always something with the grooming department and they're scheduling. Booked an appointment for 9am but now it's at 8am. Not sure why I would receive confirmation for 9am. Faulty system? read more

Buyer Beware. Adopted a cat with EAR MITES! This wasn't listed on his medical history nor was explained by either of the two employees who worked there. Both were familiar with our kitty. Knowing he had mites wouldn't have deterred us from adopting him but it would've been helpful and HONEST to know he wasn't "all good" as they explained. We would've been better prepared that we'd be met with a $350 vet bill. Also knowing would've prevented us from introducing him to our dog, who may now have mites. So our $350 bill will double...just before Christmas. The vet explained these are contagious and he was itching since we brought him home. Meaning he had them in PetSmarts care. When I called, the manager didn't seemed surprised nor seemed to care but was eager to hang up with me to answer an incoming call. read more