If I can give lowest rate I would do it. Last Friday I picked up my dog from the grooming salon and what they did to Jim was terrible. There were holes all along his body. When I called to complaint they did not want to fix it because "they were fully booked" there was 0 professionalisms from the groomer and 0 customer service to respond to a complaint. I am attaching pictures of the hair cut. Please don't take your dog to this place read more

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Do not ever take your dog to the pet hotel here!!! We have checked in our shiba inu into the foothill ranch one for years. Unfortunately, due to covid, we had to take our dog into the Tustin one. We checked our dog in Friday and picked him up on Sunday. He has never had any issues and always enjoyed the doggy day camp at the other pet hotel & always made friends with staff/other dogs. Our dog is well trained, shy and literally such a gentle soul. When we picked up our dog, they said that our dog was unable to be taken to day camp because he had issues with "aggression".... so they couldn't take him out. Upon picking him up, we found that they had choked him, he was very dehydrated and when he peed (it seemed like he had not gone for a very long time). The staff did not seem like they cared about his well being and I feel terrible that he had to suffer ABUSE! Also when the staff walked him out, I did not see our dog being "aggressive". He looked tired, defeated and traumatized. Guess we know who the real aggressors are... the staff! The staff almost KILLED our dog, and we still had to pay $100+. Don't be lazy, do your research and bring your dog/business somewhere else. Also side note: the other dogs being dropped off looked petrified! They were all shaking. Dogs know when something bad is going to happen and I wished we never took our dog here. read more

Love this store I came to get my dog to get trimming the worker was very nice and helpful also this store was the first time I brought my dog to a store so I never forget this store thank you PetSmart for good memories read more

PetSmart - Pet Stores Near Me - Tustin, California

I spent $50 to get my dogs haircut and it doesn't even look like they cut it. Her paws, head, neck, and body look the same. Her hair length is the exact same. I could have done a better job than them! Like what we're they doing in those 3 hours! Where they have a girl to girl pep talk?! $50 down the toilet. read more

I took my toy schnauzer in to get her nails grind and clipped and the groomer Emily decided to shave and cut her coat!!!! I didn't bring her into be groomed. My dog look like a Turkey. Her beautiful skirt is ruined. The sad part is the denial and disrespect. These people are pure evilI tried coming in and calling for decisions but these beast refuse to have any integrity. It'll take about 6 months to grow hair back but the groomer will always be deceitful. Don't bring your babies to liars. All of them will back up each other against the paying customers. I'm sure they have cameras and I have before and after photos. IDIOTS! Her word I gave your dog a courtesy scapula paw trim. I didn't even know that word until you admitted it. There was no male employee present but he's a witness. What a joke!!! read more

This is for the puppy play date. Pup loves going. I learned the hard way they don't honor a reservation. I had to deal with hothead Annette who huffed away and they sent over a much more level headed employee who was able to help. They also end daycare before the advertised 5pm time. I made a res for all day. Drop off at 10 am. Arrived promptly just to be told they had closed daycare for any more dogs. They were willing to crate the dog for half the day and then put her into the play date. I did not bring her here to sit in a crate. Dogs are encouraged to potty in the playroom. My dog held it alll day because she is potty trained to not go inside. Ever. That despite the reservation it is still first come first serve. They also said that there is some call-center that doesn't really understand the rules of how this works. Petsmart, you need to fix this issue. At least warn people that the reservation may not be held and that you need to get here as soon as they open. Or hold a credit card to prevent no-shows. I will not be using this service anymore read more

GROOMING REVIEW. So this review is definitely a double edge sword. Positive: The staff at the grooming salon is super super kind and sweet. Everyone really cares about what they are doing and they are pretty honest when it comes to the dogs behavior in the grooming salon etc. I have had different groomers and all have done a good job. If you book something such as a nail filing but the dog doesn't cooperate they don't charge you for it. Negative: So my 11mo old puppy got a grooming this past week and everything was normal and fine. Sidenote; online says 39 for a bath but there is a $5 charge when you go in. I've been here more than 5 times and no issues. This time around, about two-three after grooming my dog started uncontrollable vomiting and face started to swell like crazy. I'm not sure if it was a shampoo or bit by something at the salon but I rushed my puppy to the ER vet and was there for a pretty long time where they informed me it was 98% chance he came into contact with something at the salon. Now I shop here for all his food, grooming, daycare etc and when I called I kept getting forwarded around etc. Simply looking to speak to someone about the experience and explain what happened. I haven't been able to get a hold of a manager or anything. Based on reviews it looks like they won't reimburse either so I'm not sure what they could offer for my $800 medical bill. Although I recommend the staff, somethings up facility wise that might need a fix. I understand it might be a one time instance but the lack of follow up or being able to get a hold of someone will have me bring my business somewhere else for all my pups needs. read more

PetSmart - Contact infection/reaction - Pet Stores Near Me - Tustin, California

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Manager Ally (Grooming) was so rude and disrespectful. I will not trust her with my puppies. She claims to be the manager of the salon! If that's the case she should go back and get retrained because she has NO CUSTOMER SERVICE SKILLS! read more

My quest to get a fish quickly turned into a rescue mission. More fish were dead in the tanks or on their way than looked healthy. The bettas were especially sad- dead and very dirty water. I was told that sometimes they're not really dead but just still.... not really read more

They don't care about the dog at all. They are just doing their job but don't care about making the dogs feel calmed and happy. If they have to deal with a nervous dog, they try between two people, one restraining the dog, and of course the dog feels threatened and it will not cooperate. They are not very well trained and the front desk ladies are very rude as well. There are plenty of grooming places to go to. I wanted to try this several times because the location is very convenient and my puppy was literally traumatized and he is just 6 months. read more

Friendly staff, was greeted on arrival and departure! Was nicely stocked and had clean aisles. The fish section, tons of dead fish in the tanks. It dissuaded me from buying tropical fish from this location. read more

We have taken our Milo and Millie to Melissa probably 6 or 7 times. She always does such a terrific job. She is so caring and sweet. We love her! read more

PetSmart - Milo and Millie groomed. - Pet Stores Near Me - Tustin, California

I wanted to update my review. I wanted to give Petsmart a second chance after I let my feelings about this encounter cool, but when I went to try to use the coupon they sent me as an apology, the system told me the code had already been used. Petsmart either has a problem with people exploiting their system internally or externally. That is my best explanation at this point. My email account continues to be 100% secure-- I've had 0 issues outside of this entire petsmart fiasco. When their system told me the coupon was already used, I finally gave up and started getting my cat food delivered from amazon instead. I haven't gone back since. read more

While I really like the employees at the Daycamp, I hate their procedure. What's the point in making a reservation for Daycamp when, by the time you get there, they tell you it's full. And that they can still take your dog but she'll be in the kennel for the rest of the day. We don't put her in Daycamp to be put in a kennel. We want her to interact with other dogs. So again, back to my question, why bother having us go through all the questions to make reservations to tell us the next day that it's first come first serve? read more

PetSmart - Pet Stores Near Me - Tustin, California

My favorite PetSmart! It has a lot more Martha Stewart collection such as clothes and toys compared to the PetSmart at the District. All the employees are really friendly and helpful. So glad we came last week to do free photo with Santa. Waited about 30 minutes, there were so many dogs! Everyone was super nice and the photo turned out well. The photo was just an email that I had to screenshot but took some on my personal phone. Will do this again next year! read more

PetSmart - My lil Coco with Santa - Pet Stores Near Me - Tustin, California

We have a Golden Doodle and unfortunately we can be a little picky with the way our dog is cut, but of course we definitely know that hair always grows back if we end up not liking it. This wasn't the case, this was our first time letting Zeke get cut by Riley and she did an amazing job on him and will definitely see Zeke again in the future, she was also super sweet and nice! Thanks again Riley!!! read more

PetSmart - Pet Stores Near Me - Tustin, California

I went in thinking I was just going to get a little $10 fish tank and some fish flakes for my sons fish he won at the fair. Boy am I glad I asked STEVEN for help in the fish department. He was extremely knowledgeable about our goldfish and spent so much time explaining everything to me and had so much patience with my two toddlers. We ended up spending wayyy more than $10 but it's all worth it and my kids were sooo excited to set up their new "fishes" home. Thank you Steven - you made a two year old very happy and a very appreciative mama! read more

This PetSmart is very nice. It has a wide selection of toys and hamster food. Very nice staff.

I have been taking my little rescue pup to the groomers here since she was a tiny little thing and they have been nothing but sweet to us. They love Lilah and always remember her by name. Wendy usually grooms her since she has alot of energy and can be difficult to cut. She is super patient and caring, and we get lots of compliments on her cute haircuts. Photographer: Angela Nicole photography read more

PetSmart - Pet Stores Near Me - Tustin, California

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This PetSmart is my local store. I've never used any of their services here and predominately order online to pick up in store. What can I say? They meet expectations here but don't exactly wow me or disappoint me. Sometimes it gets busy here and some of the employees end up looking kind of frazzled while trying to find someone to help me with my online pick ups. Also, there's large discrepancies from time to time between their in store pricing and online pricing. So before you buy anything in store, double check the price online.. if its lower they will usually match it for you. read more

Stood on the side looking at a dog and received a very ugly response from an employee at the Banfield Pet Hospital. Terrible attitude, 0 for customer service. read more

Horrible dirty Pet hotel. My poor dog got a tick (see pic) after staying at Tustin marketplace petsmart. Found it on my dogs ear as we left boarding. Also I could tell they didnt give my dog proper bathroom breaks as soon as we left she had to piss like a racehorse and defecated as soon as we got outside. read more

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I'm incredibly disappointed with them. They claim that their policy has changed and they can no longer take Great Danes as of 2 months ago, which is ridiculous because we literally had our dogs stay there the week and a half before. They started citing that our Great Dane was just too large for them to walk and that he was too attached to our other small dog, a min pin, so they will no longer watch him. We've been bringing our Great Dane, Lox, there for 1.5 years never with any issues and feel lied to about this so called new policy, which mind you, I BOOKED the reservations under 2 months ago. read more

I'm sad to say that I'm NOT happy w/pet hotel. I've always taken my dog their w/out any issues. Until this past Saturday. So I already made my reservations ahead. I get there early. I give the lady my current dog vaccination info (which is required). She tells me she needs an invoice of the shots. I gave it her, she didn't accepted it.(wth!?) The receipt I had from the clinic had ALL THE INFO ON IT.... .IN BLACK AND WHITE..w/VET signature. I guess it's not good enough for them. I was so upset I was leaving for vacay and didn't have anyone to take me dog. Luckily I found a place. Pet hospital (the also do boarding) I told them what happened at Pet Smart. They didn't understand why???? all the info is there. Wont be taking my dog there. read more

We came to get our puppy groomed, our puppy who is only 3 months old, and they told us they "require" a rabies certificate however he is 3 months old and they don't give that vaccine until they are 6months. The petsmart in Whittier had no problem grooming him so what makes this location different? The girl at the counter seemed a bit lazy and did not want to groom him...next time we will drive out to Whittier. read more

I rarely write reviews and not sure I've ever written a negative review. I feel strongly about this. My dog was supposed to be walked on a harness, which they ask you to specify at Pet Hotel, but ever since I picked up my dog from one day at the Day Camp, she's been breathing exactly as I would expect had she been pulled by the neck in the heat. I can't recommend. The staff were courteous and enthusiastic but now I'm skeptical. read more

This location is the worst with customer service and having their appointments together. One month ago I made an appointment in person, when I showed up for my appt I was told I didn't have one. After some back & forth they took my dogs and cut their nails. Now once again I take my dogs for their appt and am told that it's not at this location but at another one (not possible because I had this location saved in my app and clicked on their phone number to place the appt) anyways they tell me that there's nothing they can do and have to go to the other location even though there made the mistake and they weren't busy. When I reported this to the assistant manager deonna all she had to say was "oh okay" and a very unconvincing apology. I will never ever shop at petsmart again. Get your grooming salon together! read more

Most incompetent dog daycare staff, I have ever interacted with. Will not be returning to this location again.

ZERO STARS****WARNING TO OTHERS**** Took my 2 year old golden retriever to get his nails trimmed and grinned yesterday at 3pm and he hasn't been able to move since he got home. First of all I walked out the door to the grooming suit went down the dog food aisle and they called and said my dog was ready to be picked up. I don't even think he was there for 5 mins. So I went back picked him up got his dog food and left. When I got home I noticed not all his nails had been trimmed and the ones that were trimmed are really short and I don't think they were grinned either because they aren't smooth. Now come 5am my dog is down stairs barking like I have never heard him bark as if he was screaming in pain. Mind you he never sleeps downstairs. When I went to him he was able to limb over to the bottom of the stairs and then never moved, just laying there lethargic. He doesn't want to stand on his back legs. It's now 4pm and he hasn't moved all day. My daughter has been home with him and she said she hasn't been able to get him up. Now that I'm home from work I was able to finally get him up to walk outside to go the bathroom but that's all he could do and went back inside to lay down again. His back legs are shacking and his tail is between his legs. I'm so upset, worried and just heart broken what did they do to my sweet boy. I'll never know but I'll never step foot in that place again. P.S. I have never written a review but I wanted to warn other parents of fur babies to never go here!!! read more

Had to give at least one star but the PetSmart Hotel definitely didn't deserve that this time. I had my pug boarded from Friday August 21-24th. On Monday morning on the drive home from the Bay Area, we received a call from the Pet vet hospital within the store stating that my dog was under their care. Apparently she was brought in for an assessment earlier that morning after receiving injuries when a German Shepard attacked her. She didn't get any puncture wounds the doctor said but minor abrasions that they had to shave the spots and cleaned it along with bruises to her abdomen area. She was also in pain so they gave her a pain medication injection. We picked our dog up a few hours later after getting back and noticed that she also walked very slowly and with a limp. She couldn't jump up each step on our stairs ( had to gingerly go up/down) nor jump up into her favorite ottoman chair. We had to pick her up into and out of the car for the ride home. Her wounds were far more than the "minor abrasions" they had initially told us of. When we got home, there was a message left on our answering machine but they didn't even try the other 2 cell phone numbers that we also left. Why would you not attempt to contact other means and just leave it on a home number when that person would not even be home in the 1st place???? When we went over to the Hotel to talk to the assistant manager she half-heartedly apologized for what happened but her explanation why they would put a large dog with a smaller dog in the same play group ( they usually keep the dog sizes separate) was that there weren't too many dogs that morning and they didn't have the extra staff to watch them separately. Why should our dog suffer because they didn't have coverage when we paid for the services? Our pets' care should not be compromised because of their staffing issues. Her lack of compassion and nonchalant approach to the incident is appalling. She said the hospital bill would be paid for by the other owner but didn't even offer to compensate us other than taking off $15 worth of treat/play time that I had added to her boarding time. I was still responsible for the rest of the bill. We had then asked to speak to the manager and was told that she was the "assistant manager" and was deterred from speaking to anyone else. It's been almost a week and not once did the hotel call us to check up on our dog. Our dog is still limping and not back to her usual self. She has always been an amiable and gentle pug but since her attack, she has been timid and has a lack of energy. Our pets are our family members. I can tell you that this story will be passed on to many dog owners that we know. PetSmart needs to live up to their advertisement of having a safe and trained personnel watching over their clients' pets. read more

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We've taken our golden retriever here for almost four years. The two previous groomers, we have had no problems with. This time, when our dog needed a haircut and bath, we found out that our regular groomer no longer worked there and we were given Ronnie. We asked that our golden be shaved down for the summer. When we picked her up, we saw that she had deep razor burn on each side of her neck and they completely removed and cut off ALL of our dogs whiskers. For what reason, we don't know. This has never been done before. I can only imagine the pain our poor, sweet four year old endured having the razor and clippers cut so deeply on her neck. To add insult to injury, she no longer has any whiskers either (she's still adorable though). The rest of the haircut was also extremely choppy and looked as if Helen Keller did it. Petsmart did refund the full cost of the bath and were apologetic, but I feel that people should know that they employ obviously inexperienced groomers and further, this groomer should've brought all this to our attention as opposed to us finding out when we got home. They lost a loyal customer for life and we are very disappointed. Please keep this in mind should you decide to have your dog groomed at this location. read more

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Generally, I am a big fan of Pet Smart. I prefer the chain way over Petco. This particular location has much of the same items as the other Petsmarts, but it was missing a specialty item that I renew every two years or so. Do you have a dog that likes to stay out doors? Well, there is this spout that you put onto your outside water valve where your hose is. You leave the faucet turned on and there is this valve that the dog licks. Water only comes out when the dog licks it. It turns your water source into a drinking fountain for dogs with fresh cool water at demand without having to change a bowl regularly. I leave this on constantly for years and it saves water and provides a fresh source of water. I even purchase a splitter at home depot so you can have the hose and this device. A long storey made short, it probably should be replaced every two years because it ends up getting the calcium deposits and thw rubber washer ends up getting old. This Petsmart didn't have it. Weird. Store is clean and they have a great selection. read more

Review is for the Pet Hotel only- I get nervous leaving our dog because we had a horrible experiences with a pet hospital in Costa Mesa. I really didn't want any boarding in a pet hospital because we have been charged for things unnecessary and paying huge bills when we return. Back to my review-I found this place online and its my only real option because my dog is anxious (adopted dog from the pound) and he is unfriendly with other dogs (no pet hotel option). I wanted some place where I can comfortably leave my dog and he could stay for a day or more. We tested this place early February for a 1 night visit. We picked him up and he was fine. The staff seemed really caring and I even tried to give the gentleman a tip and he declined saying he was doing his job. We then brought our dog back for an extended weekend between Friday-Sunday. They charge 33.00 (I believe) a day and $18 dollars if the dog is not picked up the following day at 12 PM (I think that's fair). On our day getting him back, a lady brought him him and said he seemed excited when they had group play but saw his sign that he is not friendly. I appreciated her bringing it up with me about potentially doing the group setting one day but I declined based on my past experience with my 7 pound dog and other animals. Overall, good experience on both occasions and he will be back again. read more

This is the closest Petsmart to me and I have to say, Petsmart is much better than Petco - it's just more organized overall. The great thing about Petsmart is that they have most everything you could need for your pet. I asked them for recommendation on holistic, natural dog food and they directed me to their "premium aisle" where they featured brands like Eukanaba and Blue Buffalo. I do wish they carried more brands like Canidae, Innova, and Wellness so I guess if you want those you'll either have to order online or go to a smaller boutique store. I found the employees at this particular store helpful and friendly - they seemed to know what they were talking about. I like coming here and so does my dog! I've never tried the PetsHotel or Daycare here because I go to Wags and Wiggles. I did hear from friends that Petsmart's trainings aren't that effective though, so it might be worth it to pay a little more to go to Wags and Wiggles just a few minutes away from here. read more

Well, I've been reading all this comments and I'm a little concerned now. Anyways, they really need to change the store manager. She's extremely rude. Most of the employees are rude as well. The fish tanks are dirty and also the turtle tanks. There was a dying fish the last time I went. The store manager was passing by and for the first time "she was trying to be helpful" and she asked me if I needed helped with anything. As I was about to answer yes she literally just walked away. Another thing, all of the hamsters and rats have metal wheels. Is this even a pets store ? This wheels can cause bumble foot on these little guys. I would advice people to take some time and read the reviews here before going. Really think about it before choosing this location. read more

Do Not Take Your Dog to This Establishment! I recently have boarded my little nine pound puppy here several times over the last few months. The first time, she stayed for about a week, and the second time was for 3 days. On her first visit, we had her visit the groomers for a bath and a haircut. Imagine the HORROR I felt when I received a phone call while I was a thousand miles away that the groomers "slipped" and cut my dog's leg open. Yes, that's right, CUT HER OPEN, sending her to the vet and leaving her with an open wound for a week. Mind you, they didn't offer to refund any money for their mistake. No apology, nothing. Just a "Here's you bill." I vowed to my husband that we wouldn't take her there again, but unfortunately, there isn't a pet-hotel near us. (HB Petsmart is under construction.) So this past weekend, she stayed for 3 days. I again (reluctantly) requested another bath/haircut for her since her skin was getting dry, and I didn't want her to have to get another bath before she absolutely needed it. I pick her up from the hotel, and find out that she received a bath, but NO haircut. Really people??? I told the manager and he took me over to the groomers where they said "Oh, we'll shave her, but there will be a difference in the price." Um, no. Do not up-charge me for your mistake. When they proceeded to cut my dog's hair, I decided to stay in the room and watch them, in case they "slipped" again, I was ready to "slip" with a slap to someone's face. This is when I observed first-hand how horrible they treat people's pets. One girl was grooming a dog, locked him up to the bottom of the table, and left the room for 10-15 minutes to go fart around with other things. That poor dog cried and freaked out until she got back. Plus, I cringed every time I heard a dog crying in the back--along with a loud thumping noise. When I got my dog home, her bark was nearly non-existent, and her little howl/voice was so hoarse. Clearly, the other dogs traumatized her enough to lose her voice, which was the icing on the cake for this review. Please, if care about your dog, do not board him/her here. Spend the extra money and take her/him to a place where she will be well attended to. I feel awful and guilty for exposing her to this place. You wouldn't do that to your child, so you shouldn't do that to your K9 companion. read more

So this is my go to PetSmart location, it's closest to me and doesn't have the traffic of the District! I've never had KL groomed at any PetSmart, he's always been a Petco grooming pup so this review is strictly for the store itself :) My sister and I come about once every 1 to 2 months (depending on how fast he goes through his dog food) I've been coming to PetSmart since I got KL 5 years ago and never got any kind of perks or rewards/coupons like Petco and on our recent visit they asked for current information and I got an email a few days later asking to make a profile and included a coupon! This is where Petco has the one up, the minute I enrolled in the PALS rewards I started getting coupons and earning rewards when I started spending money on his groom and his pet needs! I've noticed in this particular location when we are ready to check out there is never enough staff! By the time we get in line there is only one cashier and they take forever for backup to come! It drives me nuts! I've been here about 3 times and it happens every time, never fails! Management really needs to step their game up and have enough employees on hand or even have managers themselves jump on a register. Just because your a manager doesn't mean your too good to ring people up! They have a great selection of all the wonderful things for your pups which can really get you in trouble! Hopefully they catch up to Petco LOL ^__^ read more

Review below is for the Grooming department-- I've brought my dog here twice. The first time went great, my dog was fine and smelled really good. The second time also appeared to be great but when I got home my dog kept shaking her head back and forth. I assumed she probably had gotten water stuck in her ear so I just ignored it at first. Then this went on for another day and we checked her ear and lodged deep down in her ear was a COTTON BALL! Kathryn was the name of the groomer who left the cotton ball in her ear. I hope that she is more careful in the future! The only reason I am not rating down further is just because the other times I was satified with the overall experience. read more

Since it's Summer, my cat's been drinking a lot of water and using up most of my Breeze pads (which can get expensive) and there's been a bit of a odor that I couldn't detect so I needed something to find it, get the stench out and get more Breeze pads. This PetSmart is on my way home so I decided to shop for what I needed and kill some time in hopes of traffic dying down. Sales staff is really friendly here. I found what I needed and then some. I'm bummed that they don't carry cat mats anymore. My girl likes to move her food dishes around all over the place and create a mess but since they don't sell as much..I got new dishes for her with rubber on the bottom and hopefully she won't make a mess with those. That'll solve my mess problem for a bit. The store is clean and pretty big. Lots of dogs walking around everywhere. Fun, fun. read more

Day camp review: I would leave zero stars if I could. I tried this location several times prepandemic always a bad experience and the staff was horrible. Switched to another location amazing no issues. I decide to try one more time today since all staff is different now. They kenneled my lab all day for supposedly growing at a dog. No bathroom breaks or anything. Could have called and I would have picked him up. Livid that they treat animals this way. I will never come back to this location staff is crap. read more