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    PetSmart Dog Training

    2.8 (313 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart Dog Training

    Bath and groom only

    Pet boarding

    Full grooming

    4 More Services

    Pet haircut

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    PetSmart Dog Training Photos

    From this Business

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    Reviews With Photos

    My poor Zebel
    Mana N.

    We've been taking our Cavaliers here for over 10 years, we lost our girl over the summer but have continued going there for my boy Zebel. Yesterday was an absolutely horrific experience. The groomer lied to my dad and said "Zebel was sleepy today", and called us an hour before they usually do telling us he's ready. When we picked him up Zebel's left eye was visibly irritated and he was squinting. We figured maybe some shampoo has gotten in there and tended to it and home with some artificial tears and warm compress. Today he woke up much much worse so we took him to the vet who after examining him said his eye is ulcerated by something sharp, likely a comb. He was completely fine prior to his grooming. Honestly what I really don't appreciate is the "sleepy" comment, if this groomer would have been honest and told us that something slipped after all these years of great service we would have forgiven it. But I will not be gaslit or lied to. He wasn't sleepy, he was squinting because his eye just got stabbed. P.S WE'RE A FAMILY OF DOCTORS don't insult our intelligence. We tip our groomers 30-40 dollars a treatment, and even if we didn't, no one deserves to have their dog be traumatized and lied to about it. I will be reaching out to Petsmart to pay for our vet bill and we will not be bringing our precious boy back here ever again. All I hope is that his eye is not damaged permanently.

    MJ looking so fresh so clean
    Ale C.

    My husband and I brought in our frenchie for her first grooming experience with Dante & she came out amazing!! I was a little nervous with this being her first time but the whole team made us feel comfortable and everyone was very friendly! Will for sure be bringing MJ back to see her new friends again :)

    Nicked my dogs ear and didn't tell me. Discovered it at home and had to call to complain.
    Auriana J.

    GROOMING REVIEW: To be fair, I don't expect 5/5 service from ANY PetSmart grooming. I expect decent service for the price to groom my 2 year old goldendoodle. Bath, brush, trim, done. I'm a graduate student so I look for an affordable price but I also am sure to throughly check my dog's demeanor and body when he's returned to me for any negative changes or discrepancies. I moved near this location and all 3 times I've scheduled a service have been bad experiences. Reasons? 1st visit: I scheduled a 7 am appointment so I can drop him off before work. They didn't open up until 7:20, which caused me to be late. Did I complain? No, because I still needed my dog groomed and I want him to be treated well when I'm gone. But I definitely was not happy. The cut was okay upon pick up. Their system was down for payment online but the payment showed it was pending via my bank app. I let them know and they stated they'd let the manager know to call me for follow up. I also asked for a nail grind, which very clearly didn't happen. Never called so I ultimately never paid... even after several attempts to pay online and speak to the manager via phone, post appt. 2nd: I scheduled the same time, hoping it was just a fluke situation but yet again, late 15 minutes. I was still polite and I asked for a teddy bear face shape. The apprentice, named Beyoncé, completely butchered his cut... when I mentioned the lack of teddy vibes and the weird staggered fur on his ears they gaslit me (I don't use the term loosely) into believing that is what I'd asked for. I got home and looked at old photos of my dog with the cut I requested and realized I had definitely gotten played. I knew it before but I didn't want to argue with them. HOWEVER, I called to speak to the manager after noticing blood on my dogs ear. They cut him. Accidents happen but they didn't inform me of it. The manager waived payment. 3rd: Today, I attempted to give them a shot again at 7 am. Not my first choice but the other local locations didn't have any appointments that fit my schedule before our weekend trip. Chose a different groomer and planned to talk to them about my worries from the last experience before leaving my dog there. But I showed up at 7:15am considering they were not open the last two times. When I walked in, they canceled my appointment. :( Okay, so THIS time you were on time but now it's cancelled? Yikes. They were rude and dismissive about my complaint that they had been late the previous two times I had shown up. I can't wait around, using my paid time off from work. Luckily, I had to go drop my dog off at home before coming to work so I didn't have time to politely tell them how trash they are. Taking this as a sign to never return to this location. Totally my fault for trying to go back after they injured my pup.

    The response of a STORE MANAGER from Tustin Marketplace.
    Dionne V.

    Don't EVER consider leaving your dog here at their dog hotels. I made the mistake of doing so after leaving my 4 month old puppy here when last minute I was told that what I had reserved which was a suite they didn't have. Instead they locked up my 4 month old puppy in a cage and even though I was told they check on him they didn't care he smelled like urine. I was advised the staff who work here have knowledge of pets, yet they failed to recognize that my puppy couldn't hold his pee in a cage. When I complaint via email I received no response. I had to escalate to social media. Then the STORE MANAGER advised me how they offer baths, a solution to wash off the neglect from what my puppy went through. Also, to come back for my puppy to be neglected again and the solution would be to blame the whole experience on one person. I have a feedback for your store manager possibly take a customer service seminar. Hope this helps anyone else who consider this place or you can read the recent bad reviews they've received on BBB. (They don't offer cameras so you can't watch your dog to see if they've been walked.)

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    9 months ago

    Great store. Helpful staff. Got our cute guinea pig here. He's doing great. The store is clean and the restroom is clean too.

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    Page 1 of 8

    Ask the Community - PetSmart Dog Training

    Review Highlights - PetSmart Dog Training

    He was so genuinely nice, professional and overall helpful that I could not help but be impressed!

    Mentioned in 4 reviews

    Read more highlights

    Paw Sweet Paw Pet Resorts - His general look

    Paw Sweet Paw Pet Resorts

    (574 reviews)

    I have been bringing my dog here for grooming for the past few years and have always had a great…read moreexperience. My dog isn't scared or anxious after leaving or when I bring him. The groomers always come out to meet me and ask what I'm looking for. I've tried out other places in the area and this is the best place.

    My puppy stayed for two weeks at Paw Sweet Paw, and I have to say the marketing does a better job…read morethan how the business actually operates. Prior to the stay, I was told first-timers get 1 week of free boarding. Knowing that we'd be out of the country for 2 weeks, this was perfect, on top of thinking the workers were nice. I also made sure they would be sending photo updates EVERY DAY via email and that there are cameras in the play area for us to check on him. As the front desk lady could tell, I made sure to make their lives easier, so I printed out 2 A4 sheets of things to know about my pup, being as detailed as possible so they wouldn't be confused about what to do since he's still a puppy. Two weeks later, we had to ask our friend to pick him up because they said no one could help release the pup on Easter Day. When they went to pick him up, both the bowl and the bed were missing, and they couldn't find them on the spot. They had to be delivered the day after, and ONLY because I made that phone call to confirm if they could find my puppy's bowl and his ginormous bed. During those two weeks, we clearly informed them that we would be out of the country and that SMS wouldn't work, yet they didn't remember until I emailed them, twice. Over the 15 days, I could barely see my pup on the camera, and I only received THREE email updates and one 10-second video of my puppy, which didn't even show anything meaningful. It felt like it was recorded just for the sake of sending something. One of the updates was also sent only after I emailed them the second time. Being told we'd be getting one week of free pet boarding for first-timers was WHY we chose to stay here. The staff also told us we could call for a refund if we were mischarged. Two weeks later, when we called, the lady told me they were going through reorganization, so workers were moving around, maybe that's why things were missing, and that the free first week only applied to daycare. I would have to speak to the manager about my concern. The manager obviously had the answer in mind and avoided my phone calls a couple of times, on top of my calls getting hung up more than 2-3 times during transfer. When she finally picked up, without hesitation to my question, she said she couldn't refund me for the first free week, but she could offer me a discount, or a free daycare day or some other discounts. Lol. What's the difference between giving me back a 1-week refund as your team promised versus a discount? Why not solve the problem instead of dancing around it? Why am I getting "punished" when your workers told me the wrong thing? Sure, you might lose a couple hundred bucks, but what's more valuable is that you're losing is a customer who will no longer trust your business, and the word-of-mouth effect that could've helped bring in more customers. As a business owner, you should understand better why pet owners trust you with their dogs and what they expect, especially in Orange County. Unfortunately, our first experience was horrendous and extremely disappointing. The level of disorganization and hassle is beyond disappointing. If you're looking for a pet boarding hotel, I strongly suggest finding somewhere else. Like the lady said, they're going through reorganization, so they might be too busy taking care of customers right now anyway.

    Dog Den

    Dog Den

    (178 reviews)

    The moment I walked in, I immediately had a really good feeling about this place!…read more You can truly tell how much care and thought has gone into everything -- from the clean and spacious environment to all the little details. There's plenty of room for the dogs to run around and play comfortably. What made me feel the most reassured is that they don't just "keep" the dogs there -- they actually spend time playing with them, observing their behavior, and caring about their emotions. If your dog wants to socialize and play with other dogs, they do require proof of vaccinations including Rabies, Bordetella, and DHPP. They also do a simple temperament test (around 20 minutes), which honestly made me feel they're super responsible and genuinely care about the safety and well-being of every dog. As pet owners, the hardest part about traveling isn't the distance -- it's worrying whether our fur babies are truly being cared for. At Dogden, you really get a sense of peace of mind. They understand dogs so well. It's not just boarding -- they treat every dog like a little kid and care for them with so much love and attention. When the dogs are happy, the owners can finally relax too Now I can travel without constantly worrying about my little baby at home

    I've tried a few dog daycare spots in OC, and Dogden stood out to me. The space is large, clean,…read moreand feels well maintained. I appreciated that they take time to understand each dog's personality -- mine is pretty social, so group play worked well, but it's nice they also offer more private options. The turf and overall setup feel very clean, and there's no overwhelming smell, which I've experienced elsewhere. Staff were friendly and attentive, and I felt comfortable leaving my dog there. Overall, a reliable option for daycare or boarding.

    Bow Wow's & Whiskers Pet Care - Isabelle hiding from me

    Bow Wow's & Whiskers Pet Care

    (13 reviews)

    Rosanne or Bow Wow's and Whiskers is the best kept secret in Irvine! That is because no pet owner…read morewants to lose her. We have been so fortunate to have Rosanne care for our many cats, including those with medical issues for almost 20 years. As a vet tech. and trained professional, I can trust her advice and know she has the best interest of my animal in mind. Travelling internationally, I have absolute confidence she will turn up, never let me down, care for my cat and home and inform me of any potential issues. She is detailed, conscientious, totally honest and best of all, she actually spends time playing with your pet! A fantastic pet sitter! Laurie, CA

    It's hard to put everything we feel about Rosanne into just a few words. She has cared for our…read morefurry cat children for the past 27 years! She's been with us as we suffered the loss of 3 of our babies over the years, and she has become a part of our family in many ways. Our current kitties, Isabella and Mary, are now 17 and 18 years old respectively, and Rosanne has cared for them since they came to us 17 years ago. Whenever we're away, she lives in our home, giving them the comfort and security they need. Knowing she's here when we're not gives us the same sense of comfort and security. Rosanne cares for the girls in every way. As a licensed and caring Vet Technician, we trust her judgement completely. She has advised and guided us in their care so many times over the years. Rosanne is committed to the care of the animals in her charge - she is a true professional, and more importantly, she LOVES all of the furry babies in her care. She also takes cares of our home like it's her own. She's licensed, bonded and insured. But the best part of Rosanne is . . . Rosanne. We absolutely treasure her, and cannot recommend her highly enough! Sincerely, Michael and Judy McLane May 6, 2023 Irvine, CA

    Paw Sweet Paw Pet Resorts - Leo and Bella

    Paw Sweet Paw Pet Resorts

    (190 reviews)

    We recently started bringing our two dogs to daycare at Paw Sweet Paw at the Irvine Spectrum…read moreCenter, and we couldn't be happier with our experience in especially because of Ian. Our little family includes George, our Frenchie who recently underwent back surgery, and Waldo, our Portuguese Water Dog/Poodle mix who struggles with extreme anxiety. Leaving them anywhere can be stressful for us, but Ian immediately put our minds at ease. He is incredibly friendly, professional, and, most importantly, genuinely wonderful with our dogs. He takes the time to understand their individual needs and treats them with such patience and care. With George's recovery and Waldo's anxiety, that extra attentiveness means everything to us. It's clear Ian truly loves what he does, and it shows in the way our pups light up when they see him. We keep coming back because of Ian and the way he treats George and Waldo. I'm sure the entire team is just as kind, but Ian consistently goes above and beyond, and we are so grateful to have found someone we trust with our babies.

    Spacious, huge building that covers everything a pet owner needs which is super convenient! From…read moreboarding to grooming and vet care. Compared to smaller grooming boutiques, this is a big step up! There are multiple packages for grooming, which is what I came for + add ons. Customization of services is always great to have. Also, this is the only place where small dogs are considered to be up to 25 pounds. Other places I've been to will charge significantly more if your dog is just about 15 pounds.

    PetSmart Dog Training - petstore - Updated May 2026

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