Worst customer service ever. They "lost" my puppy's vet records. My boyfriend called for a grooming and they requested her vet records, understandable. When he went in to drop her off, however, the staff claimed that they needed to keep the vet records overnight. As my boyfriend went to pick up our puppy's documents the following day, they said that they "threw it away" because they "do not keep any clutter on their desk overnight". Um, what in the hell just happened? Moving on, they confirmed that our puppy's vet records had been inputted into their system so we can just get our puppy groomed there all the time anytime at this specific Petsmart location. (Sounded a bit sketch to me, as if they purposely threw away the documents in order to force us into getting our puppy groomed there in the future.) So I went in last Friday (01/25/2013) to get our puppy groomed but unfortunately I arrived 30 minutes late. When I walked in for my appointment, one of the groomers just yelled at me from across the room, "NO! You're 30 minutes late! I have no time for you! We're booked!" Sweetie, don't yell at your customers, I can hear you just fine. Personally, I thought it was silly that they couldn't squeeze in a quick puppy trim seeing as how they had been grooming other pets the entire 30 minutes I had originally booked my appointment on. You were still grooming other pets while I wasn't there so what does it matter if I was late? But bottom line, I didn't make my appointment in time so I'll give them that. I did ask to speak with the manager, however, because I wanted to complain about the whole throwing away pet vet records issue. (My boyfriend didn't bother complaining 'cause he's just nice like that.) Chris, the manager, was incredibly rude and unprofessional. When I told him what had happened with my puppy's documents, he responded with "I don't know what you want us to do. There's nothing I can do for you." An apology would have been a nice start. He kept giving me this terrible attitude as if I was wasting his time and he just didn't care at all about dealing with customers. I told him it was irresponsible for them to ask for vet records and throw them away after they promised to keep it overnight, and (get this) he responded with "It is irresponsible, but not of us. The vet records are not our responsibility. If they're lost, that's the owner's fault. Ask your vet for a copy, they should have a copy." YOUR STAFF said they needed to keep it overnight and we trusted you with it, and now this is OUR fault? He pretty much implied that I was irresponsible for trusting Petsmart with our puppy's documents. If their staff is deliberately throwing away people's pet vet records, I can only imagine how careless they are with peoples' pets. They didn't even apologize, not once, for their actions. Never going to this Petsmart ever again. It's located inconveniently far away from our home anyways, we only went there because we couldn't get our puppy groomed elsewhere (since they threw away our pet vet records and our vet is located even further away). Every company I worked for always stressed the importance of customer service so it's pretty aggravating to see that this Petsmart does not implement any need for polite and friendly customer service to their employees. Do not go here, you have been warned. They just don't care about you or your pets. read more

So let me say I am a first time dog owner of a bull terrier, he's a few months now and we've been here several times here for all his vaccinations and food etc. . I'm so pleased with the staff everyone is so sweet and helpful the moment you walk in! forget the negative comments. The staff always answer all of our questions thoroughly! And trust me we had plenty. The hospital knows us well we've been in here several times and I feel confident my dog is always being taken care of. He's happy and he got a little infection over the weekend and the is all better now they prescribed his some meds . But he's okay ! Love Paco (the bull terrier and family) read more

This is for the morning Pet Hotel only. They say they offer curbside service but it was available once in the months I went there but they don't tell you it's not available. The morning staff is as rude and snotty as it gets although the afternoon staff are pleasant and love the dogs. I couldn't possibly recommend this place although the Aliso Viejo Per Smart is five stars for sure. read more

5 stars for Petsmart the store. 1 star for the groomers. ***review for grooming*** This place is HORRRIBBLEEEE! I have a very curly cockapoo that is now almost 4 years old and I've had him ever since he was a wee pup. So I can suffice to say that he has had more than 20 grooming sessions in his life so I think I can say I know pretty well about grooming. When I came in for my appointment, I forgot who the girl was but she did a quick check and then looked at me and said, "he's got to be shaved." For those who don't have a poodle type dog, this is like the WORST situation you can get for your dog. Bosdog (the cockapoo) has had ONE shaving situation in his life and it was really bad! Dogs definitely can sense self-image and I swear he was depressed for 2 weeks after he got shaved. The frustrating part was Bosley wasn't even matted. He's had worst mats before but the past groomers I used to go to will brush them out or trim them with scissors and get the knots out for me so we don't have to shave him. But this groomer INSISTED that I shaved them. It pissed me off how she was too lazy and wanted a quick solution to his grooming even with the pricy pay and wanted to just shave him. I told her to just cut the mats out but she said he was going to look choppy and uneven. Uhh, wouldn't you rather have your dog look choppy and uneven instead of looking like a hairless cat!? After literally 15 minutes of arguing about shaving, I decided to just let her do it. WORST DECISION EVER Another dumb thing about the groomers here is that it took them 4 1/2 hours for them to SHAVE HIM! How hard it is to shave a freaking dog!? I had to cancel my plans that day because I didn't expect the groomers to take so long. I understand if they're hand scissoring him like in the past bc it takes much more work but they're using a freaking razor! When I picked him up, he looked like a pink alien. He literally had peach fuzz for hair bc it was all shaved. The worst part was, a week after, he's got razor burns from the shave and now his legs and genital areas are all burned and infected bc he constantly licked them from the pain. Also, he was so ashamed for the next 2 weeks like before. He barely ate and constantly hides in my closet refusing to go on walks. When I do take him out, I LITERALLY have to drag him out and he'll walk with his tail down and then try to escape back home without him even doing his business. Lesson of the day: don't get your dog groomed here. The groomers here are lazy, slow, and unattentive. They obviously don't care about your pets and are effing lazy to do their jobs. And if you do, definitely don't pay for it. Thank god petsmart now has a satisfaction guarantee policy bc now people won't have to pay for their whacked ass grooming. read more

***Review is for Petsmart Hotel & Doggie Day Camp*** So every time I have to go on a vacation or a quick trip, I leave my 2 babies here at Petsmart Hotel and they absolutely love the attention they get from the staff. They are so friendly and give a "Paw-gress report" (so cute!!) at the end of each stay. However, I wish they would install a live webcam option like wags and wiggles. It would be so perfect because I'm such an overprotective mommy and would love to check on my yorkies via webcam =) read more

I checked my babies into the pet hotel for the weekend and I was shocked when I picked them up! All the dogs reeked of poop and there was poop matted into their hair!!! I was told that they were walked and taken to the bathroom multiple times a day and all the dogs did their business. I am very skeptical that they were actually brought outside to relieve themselves since they never have accidents at home or at other pet hotels. Also, I was told they ate well but all of them felt a lot lighter.... Lies? I was very disappointed with the pet hotel. Beware of checking your babies into this place!! If I could give 0 stars... I would! read more

Just lost us a groomer customers thanks to Ilse A. Made an appointment for my dog to get groomed for the first time at this location, though she has gotten groomed at the Petsmart at The District a few times. Ilse A. helped me when I came in and asked about my dogs to temperament with grooming, I have not heard much negative feedback so said I think she's fine to which Ilse responded "Well the notes in our system say she's really difficult." Okay...so why did you ask then? Were you trying to set me up? Then proceeds to tell me I need to book two appointment slots due to how terrible my dog is and I need to pay $10 extra and that she may not even be able to do it today. First I am hearing about any of this and hearing it from a rude employee who shouldn't be customer facing. When my husband came to pick her up Ilse A. said she was able to groom her but not the mouth and we need to work on it. Actually, we'll just work on finding a new groomer! Maybe one with a better attitude since dogs can sense auras and our dog clearly didn't like hers. Ilse A. decided to charge us the extra $10 even though she didn't need anyone's help AND didn't even clean up her muzzle and eyes as we requested. I want a manager to call me and I want my $10 back. If Ilse A. is somehow a manager, then I want a District Manager to call me. read more

This review is for the Pet Hotel... I took my cat here for 2 nights while our house was being tented for termites. The staff was wonderful and friendly. I loved the little report card they give when you pick your pet up. They really seemed to get to know my cat and enjoyed having her. For 3 days. 2 nights, it was $52, which included free food and an $18 ear cleaning and nail trim. For me, that's a darn good price! I will definitely be back! read more

Ok so this is my second time writing a review for this Petsmart. Yesterday I wrote one but it was deleted by I'm assuming someone that works at this Petsmart. Apparently they don't want people to know this. At first I gave them 3 stars but due to them deleting my review I had to decline to 2. They obviously don't want the public to know about the health concerns or general maintenance of their store. Just to clarify if you keep deleting my review I'll just write it again. So as I stated before I've been to this Petsmart a few times. Every time I've gone here I've had to watch where I step outside of the store and inside of the store. They have dozens of dogs here with their owners on a daily basis. Outside of this store there are two huge potted trees. Every time I've gone there's wet pee stains all around them on the concrete/stone. There's also smeared dog feces on the ground outside of the store. That's why I have to watch where I step. I can't believe the dog owners that come to this Petsmart allow their pets to do this. Its disgusting and disrespectful. This is suppose to be a store not a bathroom for your pets. The people that work there do nothing about it, let alone clean up the mess. Even if they do clean up the messes its not very well. Inside this store if you look closely there are dried half cleaned pee stains on the floor usually at the corner of the aisles. I've pointed them out every time I've gone there. Its very disturbing to know they could care less about the hygiene of their store. It should be moped down at least once a day. I've called the Health Department about them but I have no idea if anything has been done. Regardless to say I shouldn't have too. I'm very disappointed in Petsmart. If you research dog feces you will find that it carries viruses and bacteria that can harm you. People are unknowingly walking over this, getting it on their shoes, spreading it everywhere, and bringing it home with them. This is absolutely terrifying. The staff there could care less about your health or you families. Something needs to change. I can tell you that I will never go to this store again. Also note that the Petsmart near Jamboree in The District Plaza is just as bad. If I were you i'd go to Petco. It might be a further drive but they're a lot cleaner by far. Ok so I just reread my review and I feel like I was a little harsh but everything I stated is true. But I will say this store does have a good selection of food and sometimes has good deals. I just wish they'd be cleaner. Is that to much to ask? I don't think so. read more

Today I came in to buy some cat food and Frankie the cashier was really nice and friendly and he hooked it up with the coupon and still got my pet perks too . It was a perfect day to stop by . Thanks Frankie your doing a Great Job keep it Up to Good Customer Service . read more

This review is for the daycamp/pet hotel.. Over the holiday weekend this was the only place available for our dog to stay at. Being from out of town I was a bit skeptical because this would be my dogs first time. But once we got there the staff was very friendly and helpful. We had excellent customer service. When we picked up our dog he was so happy to see us and We were happy to see that he had a great time. We will definitely bring him back here when we're in town again! Thank you to the Petsmart staff! read more

This is a review of the Petshotel. Several years back we used this facility for boarding our dog and have not used it in over 3 years as we lived abroad. I made a reservation 2 months in advance for Easter break as we were heading out of town for a vacation. A couple of days back I called them up as I had to move the reservation with 2 days and asked them to keep the entire schedule intact (hotel, playtime and grooming on the end of the stay) but just move it all with two days. They confirmed they would on the phone and the person I spoke to was so quick in hanging up that I felt a bit strange. So, I called again 3 days prior to make sure all was fine, they confirmed that the hotel stay was moved but not the groomer, as they are on different systems. I asked them to make sure that was taken care of, but was told that I should do that myself. I also asked if all was fine with our dog boarding in terms of vaccines and they confirmed all paperwork was in order. I called the groomer and reset her appointment, so all set. Right!? We took our dog on the day of her stay to check her in and the clerk told us the paperwork for vaccines is not ok as she is missing one vaccine that had just expired. Stunned as I was I asked them why did not tell me that 3 days prior when I had called. They said they had called us, which is not true, we never received a phone nor a message from them. We told them this is unacceptable as we are leaving on a vacation now and have no means to take our dog, they said they could not take her. Even if we were to get the vaccine right away from our vet, they would still not take her as they need 48 hours in between. Very disappointing and stressful as we had no alternative at that moment and totally unacceptable! The manager came over and confirmed what the clerk just stated and said there is nothing he could do. This guy is new as years ago the manager at the hotel was very kind and loved the dogs. This new manager did not seem to care at all and gave us the blame of not having her vaccines up to date. We angrily walked out and started calling other places to see if they would take our dog without that one vaccine. One place did as they said they do not require that vaccine in the frist place. So we dropped her off there and our dog had the best time of her life. Petsmart Hotel, you are not worth to exist for any animal or animal owner. How could you expect people to find another stay and just reject any reservation made without proper notice. It's unacceptable and we will NEVER step into this hotel and store for that matter again!! read more

My puppy got sick after bringing him in for a bath. I had an 8am appointment and I was the first one checked in. They told me they'd be done in an hour. THREE hours later I stopped in to see if they were done and I had to wait another 30 minutes. I couldn't even tell if they bathed him or not..?! Worst part is my puppy came home sneezing and now has pink eye:O I'm guessing he was left in a dirty crate. I'll never take my puppy back here! read more

When there is a issue you usually talk to the manager, but what about if the manager is the issue. I took my dog for bathing I go to pick her up after they call and say she is ready. They have washed her got her wet without actually cleaning and she is still wet when we are picking her up. The person tells us to call the manager if you have the any issue. I called and the manager Abby tells me that she will talk to them but we can't do anything since we have already done the bath. Of course if the manager responds like this, the rest won't even care. read more

Wow. Grooming department was not customer service oriented. The person who picked up the grooming line was rude! Basically told me what she couldn't do. "I've got to check in 3 dogs.. so do you want to hold... there is nothing until next Wednesday", never a name, a thank you or can you please hold.....the person who eventually helped me said there was only one appointment available for the date I wanted but online it showed 5-6 open slots. .. did not offer a single solution or optional date. I've been taking my dogs there awhile- but if you can't be nice to people- who is going to trust you with their pets. F- read more

awful store with awful employees and horrible (nonexistent) customer service. i only go here when i'm driving by and it's needed. each time - same thing. last time for me. i'll drive the distance for a different store read more

Do not take dog training clases here, unless you love to go some where to seat and just talk with the trainer, the trainer talk and tell her life story and her stuff more than what she should talk about training and train the dog, the class is a groupe class and every body will seat next to each other, there is no way to train a dog like that when there will different type of dogs at one class and no room to separate them, i know training a little bit and i took my dog to learn more and i fell i teach her more stuff and i know better than her, in some experience she may have more experience but on important command and eye contacts she is not expert, she just go by book. Its waist of money specially time, you have to go over there every week and seat and listen to her stories its worth to pay double and take your dog to real classes and spend time in larger facilities i got the most expensive class over $350 and i ended up not going and take my dog some where else, beside this pets mart is the worst place as customer service for other products read more

Store was clean. Friendly staff. Had what I needed and everything was organized. I was in and out pretty quickly which was perfect. Also they make it easy to donate to the charity which was great. read more

Their grooming salon is a joke. Don't take the good reviews as legitimate or accurately reflecting this store. They're one in a million. So go ahead, take your dog in, so long as you're willing to risk cuts, mess-ups, and bad attitudes. Don't screw yourself this way. If you're bold and really, really lucky, go ahead, take your dog in. If you're smart, run away from this location. Run as far as you can. Save yourself the time and headache. You're a busy person. You don't need the anger this place will cause you. There are other places that can do great work. My dog's hair has been screwed up, they've done half completed jobs, and they've cut her multiple times. I understand human error is an occurence. However, when it becomes a consistent pattern of error, there is a cause. If you don't believe me, fine. Don't say I didn't warn you. read more

adopted a 2 month old corn snake and name him kaa. noticed a small black spot with a pink ring around it two weeks ago to which i assumed was a pinky being digested. moving forward to two weeks later and my poor snake passed away. vet stated pink under the snake means it was Burned and black means it bruising. Informed the store manager and their policy is you have to take a picture as proof you're animal passed away in order to get your money back. Shame on petsmart for selling a "vet certified" animal who was actually not well from the beginning. this is a photo of my snake who passed away this morning. associates also need to be taught how to sell the proper setups for the animals and not tell customers to buy the wrong reptile setups. never doing business with petsmart ever again. read more

PetSmart - Pet Stores Near Me - Tustin, California

I took my dog to get groomed here for the first time. I asked for a "puppy cut" around the face, which is a light TRIM. When I came to pick up my dog, his face was completely shaved. I could barely recognize my dog! I don't even think he could recognize himself in the mirror. When I got home, I noticed his entire body was cut unevenly... some strands were cut 1/4" and some 1/2"..... overall the groomer really lacked attention to detail. I filed a complaint with their corporate headquarters in AZ. In the meantime, I just hope and pray that my dog's hair will grow back to the way he looked before. read more

I went into PetSmart with my friend to get her dog some Royal Cainin food. My friend noted a hole in the bag so she brought it up to the cashier to get a new bag (since there were no more out on the floor). The cashier was happy to assist us and asked her close by manager Abby for help. Abby was SO rude to the wonderful and helpful cashier that it made me very upset. Abby spoke to her in such a demeaning and belittling way and barely offered her any assistance. Abby told her what to do in passing while attending to a different (more important) task. When the cashier tried asking for additional help on what to do with the broken bag, Abby then said very rudely and with a smug face and hand gestures "tape it up and put it to the side" and quickly walked away. I felt so bad for the cashier that she had to endure that kind of disrespect, especially in front of customers. Another staff member close by was happy to assist our cashier and simply told her that they do not put damaged bags back on the shelf and even helped her get a new bag of food and took the old bag away. Abby being a manager, missed a great teaching opportunity to help our sweet cashier to better assist her customers and provide excellent customer service. Abby should re-evaluate her role as a lead if she is going to treat her employees in such a way. Our cashier, Cielo was so sweet and amazing. Handled the situation very well and was very professional. She would get 5 stars in my book. read more

I went to the location is Park Ave , Tustin. It wasn't a good experience at all. They are not professional and didn't do the anal gland cleaning ,sanitary trim and nail trim. My dog stayed there for almost 2 hours. But the hair still very wet when I called to pick her. read more

With a new puppy, I seem to find myself in this store almost once a week whether it be to replace a destroyed toy or buy yet another bigger collar. I've always experienced great customer service from everyone I've encountered. Most recently, I left my little Melrose at the Petsmart Hotel while we went to Yosemite. I did a little comparison shopping prior to choosing Petsmart, but considering they have 24 hour staff, and she wasn't just going to be in a crate the whole time, the price was reasonable. I opted for the $10 extra a day for the "suite" which is a little more sound proof, since she gets overly excited even hearing another dog. They have plenty of "extras" packages such as treats and personal play time, which I added on since she is part pit-bull and isn't allowed in group play (boo!). I called the second day she was there to check in on her, and the staff was very courteous and updated me on her eating habits and how she was doing. Whether you are looking for some doggy treats or a place that will keep your beloved four legged baby safe and content when you're away from home, I would definitely recommend this Petsmart location. read more

Very poor service. Made an appointment to drop of my dogs for doggy day camp for 12pm. Showed up and was told the camp was full and that my reservation did not matter. The service is first come first serve. Would have been nice to know at the time the reservation was made. I also asked the guy why they didn't call us to tell us our reservation would not be honored he didn't have an answer. So basically this means that if you make a reservation they do not need to honor! read more

They have a wide selection of natural pet foods, supplies and kitties up for adoption.

First of all, id advise no one to go to Petco. Petsmart is the only large animal chain that treats their animals humanely. Go to youtube and type up "outrageous Petco" and you'll be horrified. I rate this particular Petsmart (although all are great) specifically because first of all..the manager is amazing. He's this Indian guy and i told him about my corgi and her special needs because she was bitten by two dogs at my apt complex so he made sure my dog walked around the backside to the groomers so she wouldn't have any other dog confrontation. Grooming staff is INCREDIBLE!! They took all the time in the world to make sure dog felt comfortable while getting her nails cut (absolutely cant stand it) but the groomers were SO patient and accommodating. LOVE love love Petsmart. read more

I love bringing my dogs for boarding and for doggy daycamp, they get so much fun out of it and they are always excited to go. The staff truly seem to like the dogs and that is great to see. read more

4 stars because my dog is nicely bathed and all fluffy and smells great. It just took a lot longer than I was told. I had to call to see if my dog was ready. 4.5 hours later. read more

I would give no stars but I cant post without putting at least one star believe me they don't deserve that one star !!!! Never ! Never again will I take my dog to board at this location. I use to bring my dog here years ago but it seemed like every time there was mis-communication somewhere, where they charged me sir services I did not request, wether it be snacks, daycare treats etc. it was always something !!!!! Now after a couple years I really. Needed boarding at the last minutes decided to go with them one more time outcome NO difference.. a simple request my pet was to stay one night and get groomed the next day. The representative that took my reservation confirmed everything before we completed our conversation. Get there checking very smooth they confirm he would go to grooming. By 745 they call me from the grooming department that they forgot to ask hoe I wanted his hair cut told them we hung up ! Then 10 min later they call again to tell me his appt was at 8am when I was scheduled for 12 so I told they may have made a mistake cause I was clear about the time. Well they said let me call you back to see what happen ? Well they called me back to tell me he didn't even have an appt ??? I'm like what !!!! I just got a call from grooming to see how I wanted his hair cut ? Well we made a mistake it was the wrong dog with the same name and Blaa blaa blaa I was pissed to say the least. I told Andrea if my dog did not have an appt why would they call me to ask me about his cut !!! She couldn't tell me or explained what happen ??? When I go to pick up my dog I asked for the manager it was Andrea and she said that when I call to make appts its a call center and they tell you they will do there best to try to accommodate on grooming cause they don't have there schedule I'm like every time there is an error there is always a stupid reason that doesn't make sense I made his boarding appt 2 days prior grooming when they got the request they could have called to tell me no grooming available I would have took him to the place I normally take him which to Dogtopia in Costa Mesa! But they called after I take him and I'm driving out if town what am I suppose to do !!! I'll tell you NEVER, NEVER again !!!! Now I see why other Petsmart have 4 and 5 Stars and this location only has 3 !!!! read more

This review is for the Grooming. If you guys ever wanted to send ur puppy for bath at this petsmart, never ever get Brandon to do it. My puppy never acting aggressive, however, when Brandon touches my puppy, my puppy was acting abnormal, and mad. I don't think an animal would acting strange without any reason, it must have something to do with the groomer. And 20min later, this BRANDON called me to ask me bring my dog back because of aggressiveness. Please, if u guys want a better bath experience for your puppy, never let Brandon touches them. read more

This is for the Banfield vet office in Petsmart: Disappointed really. The lady on reception is lovely, the vet and assistant were both very friendly. I WANT to like them and I WANT to come here. But every time I go or call up for information, i just feel like I`m being fleeced for every possible dollar they can extract from me. I was given a loooooong list of all the "recommended" tests and treatments for a perfectly healthy dog - everything from blood and fecal tests, heartworm tests, intestinal parasite tests - there is NOTHING wrong with him!!! Plus heartworm prevention medicine. Then they tried to sell me their Wellness plan. I took a step back, took the info and consulted with a vet friend of mine, who just laughed! But I wanted to give it another go, so I called today as my pooch is due his annual shots. They came in at 3 times the cost of another vet, PLUS a compulsory "office visit fee" of $45 - total cost for shots $140+ The other very said if he just needs shots, not an examination there is no office visit fee and total cost $45. Sorry Banfield, you seem like really nice people and I`ve no doubt it is your corporate office that are pushing the targets on you. But I`m going to go elsewhere.. read more

Petsmart has great boarding (not cheap) and spends the time to entertain your pet while you're away. The issue I have is that they will not take pets that require a medication (an insulin shot) twice a day. They are pet experts, but won't do the basic things needed for anything outside basic care. I can't use them again for my pets :( read more

Great selection of fish and aquarium supplies. Fish generally look healthy and not too many dead ones floating around in the tanks. Staff seems helpful and friendly. read more

I went into this location for the first time, since I needed to get Royal Canin Adult Boxer food for my dog before the weekend since he is running low and it was at my convenience at my lunch break. I noticed as I was walking around the store towards the check out line that the bag did not feel as dense and air tight as it usually does. I searched for a hole in the bag but could not find one. When I walked up to check-out line, I finally noticed there was a hole in the front of the bag as I layed it down on the register counter. I told the cashier about the problem and she politely asked the manager, Abby, what the problem was. The manager was very unprofessional about the situation and rudely told the cashier to put the bag behind her and grab the bag that was at the next cashier's table and to put tape on the bag that had a hole in it, then just walked away. The cashier nicely went and grabbed the bag of dog food and rang me up for it, I showed the cashier a discount on my phone to be used on the dog food. She then needed to call the same manager over again on her head set. The manager came back to do the discount with her key and she just looked very irritated. I'm not sure if the cashier was new or not but I feel like this should have been a learning experience for her rather than being treated disrespectfully especially in front of customers. read more

I called only three days ago and asked when vaccinations are given today and i was told every Sat from 10-1pm. I go in today and I'm told the hours have changed from 3-6. This was VERY inconvenient for me to drive all the way here with my dog. Please get your information straight before you tell people on the phone! read more

Review is for Pet Training- My husband and I have taken our almost 1 year old pup Cali to the Beginner training, Intermediate training and Click a Trick training. We had Jessie as our trainer for all 3. We absolutely loved our training experience and our trainer. Cali has learned so many good behaviors as well as tricks! She knows how to sit, go down, shake, back up, go on her bed, crawl, play dead, roll over, stay, wait, and drop something. We're still working on her coming to us and her leaving things, but she's a pup. This was a lot of fun and also a great bonding experience with Cali as well. We are so proud of her and although we are sad Jessie will not be our trainer for the Advanced training (she's a manager now) we are still taking the class. We only had one scuffle with another dog, but Jessie was very caring, accommodating and made sure safety was first. She always made sure everyone was comfortable before continuing. We definitely recommend this Petsmart for training!! :) Thank you Jessie and Petsmart!! read more

We left our dog Teddy for three nights at Pet Smart Hotel, Marketplace and picked him on Monday night. Teddy became very sick next day. He developed severe kennel cough. We will never go back to any Pet Smart ever again. read more

Ann was very helpful in choosing new food for our dog Tobi! She also helped us deciding which information was critical to put on the dog tags that we created for our dog! I would recommend asking for this employee when visiting this store! All of the employees are very helpful! read more

I'm giving it 4 out of 5 stars because I took my pup to get groomed, but noticed that his nails were not filed or cut as the services say so. I didn't notice until a couple days later. Also, online, it states that the services take up 2 hours but at drop off the groomers told us they were busy and that it would take 4 hours. Other than that, my pup seemed very happy when he was picked up! Nice and clean too. Love the location, it's near my house and it's convenient. All of the staff members are super polite and helpful! Definitely 5/5 stars for all other categories. Love Petsmart! read more