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Stafford, VA

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PetSmart

2.5 (58 reviews)
Closed • 9:00 am - 9:00 pm
Updated a few days ago

Services - PetSmart

Bath and groom only

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Reviews With Photos

Cristina B.

I have never in my life met had to deal with someone so unprofessional as the store leader Kayla Shaw at this location. 06/18/2024, my dog received services for a groom. In the notes I put for this groom, I requested that the dog's tail not me cut. My mom dropped my dog off while I was on Facetime with her. I heard the groomer ask my mom about the tail and I heard my mom said "Please do not cut her tail." The groomer says okay, I see that here in the notes. Of course we get a dog with a cut tail. We decided to brush it off because we really have never had any problems with this PetSmart before. On 8/19/2024, we decided to go back for the same service and the same dog. We ordered the summer plus package which includes, a bandana, cookie, and coupon book. We are frequent customers of Petsmart, especially with the addition of a new puppy, so the coupon book was something I was looking forward too. My dad went to pick up the dog and she did not receive the coupon book. When I called Petsmart about 30 minutes after her groom to let them know she never received the book, she told me to come back and we will give her all that stuff she never got in the first place. I'm at work so I wasn't able to go and my dad had left 30 minutes ago and with traffic, returning back was just not an option. I did let the manager know this and that I lived an hour away. She said that she would mail the items. I waited for about a week and received nothing. So I reached out to PetSmart customer service to express my extreme frustration with the groomers just not following the notes and then to top it off not giving me services I paid for and also saying they were going to mail something and did not do it. After speaking with customer service, the extremely rude Kayla Shaw decided to email me back (in the picture) saying that she is sorry I did not get the items mailed to me on 08/21. As of November 10 (three months later), these items still have not made it to me. If she found the time to email and mail the items, why was a tracking number not provided? These items were never sent in the first place. Also, instead of just giving me the items I never received, she added a $10 certificate for my next groom. I told her that I was not interested in that and I just really wanted my items. I sent this message to customer service at Petsmart again. Kayla calls my phone and she left a voice message in the most sarcastic tone ever how she would loveeee to have a phone conversation with me since I'm sending emails, as if I would be afraid to speak on the phone to her. I called her back and at the end of the conversation, she then replies to come in for a full refund. I found it very interesting after I got on the phone not rude or anything, how her sarcastic tone of voice suddenly changed. I guess she was expecting me to be rude, but I am nothing like her and have no reason to be rude to people. We eventually got the refund about a month later and I was satisfied. If my services were never rendered, the only option is a refund. I got my refund and said I would never return to this location. I thought nightmare with this location was over. I go to book my dog for a bath here in Alexandria. Come to find out Kayla blocked my dog from being booked at every PetSmart location that exists. At this point I am FURIOUS. My dog has never done anything wrong. Petsmart Stafford dropped the ball. You all don't follow grooming notes and you have a spiteful store manager. Your solution is to block a customer from grooming at all Petsmart locations??? I was able to get the block off from Shelby and she said she would forward this information to Kayla. I'm imagining she is going to put the block on again because yes I did file yet another complaint, because I refuse to let Kayla be the bully she thinks she is.

Pisces the snake
Zachary M.

So I got my first snake here she's a absolute doll. That being said when i first got there they said she was more "aggressive" than the others. She had shed all over her eyes, was very very small for her kind. They lady wouldn't grab her and continued to poke her with a snake stick. Eventually I just reached into the cage because I could tell we weren't making progress. The ball python latched on to me pretty good, I didn't mind because she was afraid. After that I was pretty much sold on buying her, she's been a wonderful addition to my life. Never once has she attempted to bite or do anything to others. A genuine puppy dog of snakes, loves to curly up in a hoodie. She has a good home and a full belly. Best $50 I've spent! Just wished they did these babies better :/

After surgery
Ashlee A.

Nice location in Stafford marketplace that has a lot of area to walk your dog. The place itself is kind of simply lit and it's not that pleasing. Usually one cashier because it not that busy. My dog typically doesn't get groomed here, but he does get his medical issues taken care of through Banfield. He is well taken care of, never any problems and the assistants are quite helpful. They are pretty prompt about calling with updates and making sure there is clear communication between all parties.

PetSmart fixed my baby's cut, after being butchered at LCK. Finally home after a long day of grooming!
Olivia A.

This review is for their grooming service. They not only did a wonderful grooming job with my Pomeranian-Yorkie mix, but they had the task of fixing a botched job. We first took my baby to Lord Charlton Kennels & Pet Spa to be groomed, and the groomer did absolutely terrible. We didn't even go home, we went straight to PetSmart to see if there was anything at all they could do. They were so incredibly nice, everyone shared their deep sympathies, (and some giggles) for the service we previously received at LCK. We didn't call ahead or anything, and they found a way to fit us right in! They assured us the terrible cut was fixable, and they were confident in what to do with her. She came in with a dried out coat and an unimaginable cut, and they miraculously fixed her! They told us that the cut was so uneven, they would have to cut her low, which we were okay with, and they said they would be gentle with her knowing being groomed back to back could be exhausting. We were very happy with the results! I believe our groomer was Rachel Fink, she did a great job!

Floating dead fish in the corners :(

Ummm... went into here today and what's with the bunches of dead fish in the tanks? I mean I don't expect them to take amazing care but this is just gross

Scratches after the supposed nail grinding
Charity T.

This review is for the Grooming Salon. I brought my pet for grooming and nail grinding. I didn't like how my dog looked like after the grooming. And I thought nail grinding makes the rough edges smooth so it doesn't scratch furnitures or you, yet look at the attached pic and see what happened to my arms right after I picked him up at the salon. I have to bribe him with human food so I can file his nails which were trimmed and left as is - sharp and rough! I know they were busy that day but that doesn't mean they can lower the quality of their service. In that case, they could have lowered my bill too. What a waste of money!

Yasmine A.

Grooming. Do NOT take your dog here to be groomed. Ever. We used to go to the Petsmart in Suffolk and never had a problem ever. I dropped off my dog at 11:30. Usually he takes about two to groom. When 3:30 rolled around and I hadn't heard from them I called to see if my dog was ready to be picked up. I could practically see this guy rolling his eyes over phone because I had called. His response was yeah, he is almost done you can come now. So I show up at 4 to pick up my dog. Another young lady brings him out to me because Tim (the groomer) had left for the day. My dogs back was completely jacked up. It was completely uneven and patchy! Nowhere in the conversation did the groomer ever say he had a problem with my dog or there was an issue with matting. He said nothing and gave no report card for him. 80 dollars plus tip for an absolutely terrible haircut. Do not ever take your dog there.

Larva in Purina One from this PetSmart.

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12 years ago

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Photo of Alex V.
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8 years ago

Nice store, clean. Good selection of products. Adopted a Cat . The process went well.

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11 years ago

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8 years ago

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10 years ago

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9 years ago

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9 years ago

My dogs love going to the groomers here. We shop here for all of my pet needs. Use Banfield also.

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11 years ago

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9 years ago

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11 years ago

Great sales!! Good selection! Healthy fish and animals!! Friendly staff and always a lot of staff to help! Great NEW dog trainer! :)

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14 years ago

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11 years ago

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10 years ago

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14 years ago

The staff was very knowledgable and helpful in helping me choosing compatible fishes for my grandson aquarium!

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13 years ago

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10 years ago

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9 years ago

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13 years ago

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Page 2 of 2

Ask the Community - PetSmart

Review Highlights - PetSmart

“Do yourself and your dog a favor and ask for Rachel Fink to do your pet.”

Mentioned in 2 reviews

Read more highlights

Canine Karma Training - Madhav in Place at 7 months of age!!

Canine Karma Training

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Excellent, Patient, Professional and Very Experienced Dog Trainer…read more I would give 24 stars if it was an option. Dave has helped me more times than I can count and is the reason that my dog is an absolute angel. I am a better owner because of all he's taught me. Dave takes the time to really explain why your dog is behaving a certain way, making sure you as the owner understands it completely, and fixes it. I would VERY highly recommend Dave to any dog owner that is having even the smallest issue. Slightly off topic but needs to be mentioned, I'm a bit confused how the 1 star review below is even still on this page. Everything about that review is inaccurate and I couldn't take it seriously after the 4th word of overpriced. Canine Karma Training has extremely reasonable pricing for the Nassau/ Suffolk area compared to other training companies. That review screams fake account as it was only created to leave this review then went on to 5 star review chinese take out places the same day. Chinese take out places should never be a 5 star but that's a story for another day. Come on Yelp, clean up the trash

My daughter loves working with Dave and his team to train our puppies! Our dogs are doing amazing…read morewith their training at Canine Karma Training and she saw a huge difference in training in only a couple of weeks! Dave and his team are professional and personable. Not only are Knight and Pele still his students, so is our daughter. Whatever homework Dave gives her, she continues everyday training them both at home. I can't recommend Canine Karma enough. Amy S.

Controlled K9 - My girl Sheba....

Controlled K9

(52 reviews)

We worked with Julie to have our 10mo old Australian Shepherd trained. The entire process was very…read moresmooth, from the consultation to training, to the transition home. We spent a lot of time reviewing our goals together and our trainer followed through with the plan that we set together. She stayed in constant contact with transparent updates about the puppy's progress and answered any questions we had. Given the puppy's breed and determination, she required quite a bit of foundational training. Since returning home, she's a pro on the leash (complete transformation). Walks are far more enjoyable - no more barking, pulling, lunging towards moving vehicles, and now has a peaceful relationship with the mail box and trash can. Another high priority was addressing the puppy's reactiveness to our child - puppy is now able to follow my lead during potentially chaotic interactions. Overall our program length was 6 weeks long and completely worth it. We are thrilled to have these foundations instilled by a professional who also cares for the dog. Highly recommend!

Our family highly recommends Controlled K9! We adopted our boy Mortimer last year after he had been…read moreliving as a stray, and we were really struggling when he came home with basic manners, reactivity, and having him settle in with our other dog. We ended up sending both of our boys for a six-week board and train with Kelia. It seemed to only make sense to send both dogs so they would have the same baseline training. Kelia was amazing! She kept us informed just about every day with videos and texts so we could see that the boys were happy and making progress. When Kelia brought the boys home, she spent a few hours with us, showing all the commands and techniques that she taught them, so we had a seamless transition. The "place" command alone has been lifechanging. (Although as you can see in the picture, they sometimes refuse to use separate mats, LOL.) We use the command before we feed them, initially when guests come by, and when we just need them to settle down a bit. It has reduced the stress and chaos in our house tenfold, and we actually can see the boys relax when they know they have a place to go and chill out. Kelia also gave us the tools to make leash walking and general obedience so much more successful. There are a lot of options out there for training. What set Controlled K9 apart for us was (1) our boys lived with Kelia, her family, and her dogs during training - they were not staying in a kennel and were in a real-life, loving environment, and (2) the promise of lifetime, free follow-up support. The boys have been home now for about 3 months. The training has stuck, and we feel like we really have the tools we need to make life pleasant for all of us, including the boys. Kelia has also proactively checked in to make sure things are going well, provided tips on the best way to reinforce training, and has responded quickly when we have follow-up questions, including offering a visit. Over three months later, we are still completely satisfied with the training and support provided by Controlled K9 and Kelia, and we would use them again in a heartbeat.

Silverbrook Kennels - Ash and Ember

Silverbrook Kennels

(16 reviews)

We boarded our TWO rescue German shepherds. One had a very rough start in life before we got her…read moreand she was absolutely terrified. The other we recently rescued and are still getting to know. This facility was clean, friendly, affordable and took excellent care of our babies. They got the extra play time, and they bathed them. They worked with our scared dog despite her attitude. When we picked them up three days later we brought home two healthy, happy, clean, well taken care of dogs. We will be recommending to everyone, including both rescue groups. Thank you!

We reserved Silverbrook Kennels for our boarding choice while going on vacation for a few days. The…read moreentire process was easy and the staff are all very friendly. I originally called and wanted to walk the facility to see what the kennel looked like to ensure I was comfortable with boarding my pups there. The facility appeared to be clean and up kept. We were not allowed to see the inside of the facilities but the staff were accommodating in sending us pictures so we could see. During my pups stay, we did not receive any phone calls or updates so we assumed they were happy and healthy. I would say that would be the only thing if we would receive updates via text or email that would have made me feel more assured but overall we were really happy with the process. Our dogs returned to us happy and didn't seem stressed whatsoever. We would definitely bring them back again. Thank you!!!

Bark Busters Home Dog Training Fredericksburg - Dog Show, Alexandria

Bark Busters Home Dog Training Fredericksburg

(9 reviews)

Lee is an amazing dog trainer. I've had and loved dogs my entire life but I've never had any so…read morewell behaved as the two that Lee has helped us to train. My husband and I adopted 2 black labs that were bred to be working dogs for TSA. The dogs didn't make the cut so we adopted a brother and sister when they were one year old. We've now had them four months and what Lee has done and taught us to do is beyond believable. When we brought the dogs home they had never been in a house, only in a kennel their entire life. They were not potty trained, were not good on the leash, and didn't know even the basic commands such as sit, stay, come. They barked in their crates non stop and would go potty in the house AFTER being brought in from outside. The male dog would not look us in the face and was afraid of the garage and the car and had to be picked up and put in the car for vet visits. He was 60 plus pounds at the time so needles to say he only went to the vet when my husband or sons could put him in the car. We phoned Lee and that's the best call we've every made. He came into the room and his presence alone prompted very different behavior in our furry babies. He worked with them, taught us to work with them, answered my emails usually within an hour or so, but always the same day, and has had several follow up visits. Every single visit with Lee resulted in marked improvement. Fast forward four months to present day and now our guys will go their crates simply by saying "crate". They rarely if every bark in their crates and if so all I have to say is "quiet". They ring a bell on the door when they need to go potty. They don't bark at the neighbors any longer. They sit, stay and come. Walking them on a leash is easy easy easy now. They go through the garage and jump into the car now. The icing on the cake is that now when the doorbell rings they bark, but when I say "It's ok", they go sit at the top of the landing on the stairs. The male dog not only looks us in the face now but brings big sloppy kisses all the time! They are loving, confident, secure and a source of pure joy to us. They are so well behaved that they had their first visit to the dog park yesterday and did beautifully. A man was passing out hot dog bites to the dogs and they were jumping and climbing all over him. Our sweet girl sat in the middle of them and waited for him to give her a bite...no jumping, climbing, barking, just sitting beautifully until it was her turn. Our dogs would not be as happy and we would not be as happy if we had not phoned Lee at Bark Busters to help us. It's a joy to watch him train the dogs. It's obvious he has a true love of animals and our dogs love their time with him.

Bark Busters is a Sham! $550 and I got 2 training sessions, a leash, and a bean bag to throw at my…read moredog to correct their behavior! Awesome stuff. Received services back in June to assist in training my JRT. Training was 80% talk. Talking about what BB stands for...theory about being the alpha and making noises to correct a dog's behavior. The techniques are so antiquated. Other trainers I have worked with can't believe I went to Bark Busters for help. Working with other trainers has actually led to results. Results I was hoping to see from BB. What really gets me is that after the 2 sessions, I have never heard from Bark Busters. Not the company, nor the trainer. I guess they do not stand by their word or contract. Like Steve Miller sang, " Go on and take the money and run". I will never ever recommend Bark Busters. For those of you who have had success, cheers. Our experience..or lack of...was very underwhelming to say the least.

PetSmart - petstore - Updated October 2026

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