Cancel

    Open app

    Search

    PetSmart

    2.7 (145 reviews)
    Open 7:00 am - 6:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    PetSmart Photos

    From this Business

    You might also consider

    Recommended Reviews - PetSmart

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Exterior
    Mary F.

    I go to PetSmart because they sell special treats that my dogs prefer and I can only find them there. The location I normally go to has been out of stock for a while now. Recently, I was in the Simi Valley area and decided to take a look at the PetSmart there. Thankfully, they had exactly two in stock, and it was buy one get one half off, I bought the last two. This store is a nice store, easy to get around, and I was greeted upon entering by the same pleasant lady that was the cashier.

    took an eternity to come and help me. Very bad service. Go to theresa's instead

    Booo!!!Go to theresa's instead. Very bad service took forever! Need better staff. Also most of the crickets that i get here are dead and with how expensive they are?? Like?

    Left groin area
    Shayla S.

    If I could give a negative rate I would. I'm so disappointed in pet smart. The first time I came to drop my 41/2 month puppy to get a puppy groomed, they were able to bathe, brush, clean his ears and clip his nails by a gentleman (his remarks was he's a puppy he has energy but good. I even tipped the guy!) BUT this time around by Leslie "not possible" to clip or grind his nails. Which whatever he's a puppy I get it, it's challenging to do it myself but once he has a licking pad, he has his attention to that. Plus, they didn't kennel him but put him in a separate room cause he barked. No crap, he's a puppy! SEE MY ISSUE HERE, is that he comes home with a cut that's extremely red and was bleeding. I assume it looks like a nail shape cut and maybe she was holding him to tightly that it dug in him or something else. BUT for me to call and to see what happened because I get it, things happen and people makes mistakes and they did not own up to the mistake made me write this review. Seriously think they traumatized him. He has been pooping and peeing everywhere in the backyard and that's not normal behavior at all for him even when last time I took him or when I do it myself. Also they recommend calming aids "sold here only" blew my mind. He's not even a year. I don't even write reviews but this one seems important.

    89.00 on sale!
    Lynne A.

    Looked online and saw they had an igloo dog house on sale, so I called to confirm pick up. Jessica answered the phone and was very helpful. She put me on hold, went to the back and checked to make sure it was already put together. As soon as I arrived, she brought it out to the car for me. She was extremely friendly and went above and beyond. So far the dogs don't know what to think of it, but I'm sure they will eventually use it, as my oldest dog won't let the others in his little house. They were busy today, but hey it's the weekend! Plenty of parking, in the center with Walmart, etc. Thanks again Jessica.

    Hair cut
    Rose L.

    NC and the rest of the grooming team always do a amazing job with grooming my pi NC and the rest of the grooming team always do a amazing job with grooming my pups! My dog is always anxious but NC was willing to help make my dog feel bette

    Moose
    Julie B.

    So sad that we've come here since our dog was a puppy, but today we were turned away due to "separation anxiety". In the past, the staff said he settled down once he went back, but today the staff only spent a few minutes and didn't seem interested in trying like the others would. Ugh. One woman even implied that since he hasn't been there since November, that that is not recent enough and possibly that it never will be because now it's going to be even longer. He's been with another groomer since his favorite left, but these 2 girls (Anjelica and ?) seemed determined to not groom him after a quick few min eval. Yes, he was loud, but he was calm before I returned. I will definitely not be back. I honestly believe that if Anjelica would've shown just half of the compassion and skill that Sarah had, things would've been completely different.

    Long line of people waiting to be checked out with only one cashier on the register at 12 o'clock on a Saturday

    If you need to get pet food or literally anything else from the store, be prepared to wait in line for a minimum of 25 minutes in order to check out. This is a reoccurring theme at the store, where they are continually understaffed and create a hostile work environment for the only cashier there, doing their best with a line of 40+ people waiting to be checked out. What's worse is that the managers literally stand there watching this poor cashier struggle without even offering to jump on a second register to speed up the process. Get more people or have your managers start doing their jobs because this is ridiculous.

    WooWoo looking good!
    M D C.

    I really like coming here. Sometimes there are clearance deals too. Good selection. Some of the seasoned staff that are still here are cool. There's some newbies that look like they enjoy Halloween all year. Hmmm. But yeah ok My dog likes picking out toys. We also like the other stores which have more specialty unique items. But for all generic things needed. This is a go to.

    Emma looks so cute with hair bows, thank you Heather!
    Karina S.

    I've booked Emma for grooming twice at this location. Both visits were booked with Heather. I have nothing but wonderful things to say about Heather, she was so good to Emma on her first visit; one of the reasons I will continue to book with her. Heather is very friendly and super attentive. Whatever you want on the grooming menu, she will make sure you're 100% satisfied. I can also tell Heather is good with pets. Emma always gets excited to see her, love love love! Overall, this location is nice! Everyone provides great service.

    See all

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Very poor customer service. After years of bringing my dog here for grooming, I will now be going elsewhere.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amber L.
    17
    49
    46

    12 years ago

    Helpful 5
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of L B.
    0
    9
    0

    11 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Love shopping here! Staff is very helpful and hands on. Great place to shop. I recommend doing all your dog shopping there.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 4 of 4

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I took my dog Charlie to pet smart and was greeted by the stunning eyes of one of the groomers there, Carly.

    Mentioned in 6 reviews

    Read more highlights

    You might also consider

    Bar K9 Dog Training

    Bar K9 Dog Training

    (50 reviews)

    Words can't even describe how grateful we are of Bar and his training services. We had gotten our…read morebernadoodle Leia 2 weeks prior to sending her to boarding school. She had trouble with reactivity, confidence, socialization, and basic commands. First we had a very in-depth evaluation. Bar took the time to understand our situation and Leia. Fast forward, we hadn't seen her for about a month, and when we finally went to our first training session, we saw a completely different dog. Leia usually barks at anyone and everyone, but she was calm and quiet. After taking her home we took her out to get a bath and I am very proud to say she did not bark at one person. We are so happy that Bar took the time to really see her potential and give her the basic skills to interact with humans and other dogs. I highly recommend Bar's training. He is very responsive and understanding. He sent us pictures and updates! My boyfriend and I are both college students with part time jobs and bar was very understanding with our financial situation and gave us time when we needed it. We are very grateful and recommend him to anyone who wants a good outcome for their dog!

    We adopted Benny from the shelter, and for nearly 6 months we struggled with if we were going to be…read moreable to make things work - he was dog and human reactive. We had a very hard time taking our new best friend out on walks around the neighborhood. We went through two other trainers before we found Bar and just couldn't get the help we needed. Then we found bar and working with him has genuinely been the best decision we made as new dog owners. We did Bar's board and train program. After that month, Benny came home with so much improvement and skills. His engagement with us and responsiveness to us was night and day, making all things easier for us and Benny. Bar is very patient and compassionate with both dogs and people. The one thing that really sold it to us was just how much Benny loves working with Bar. Benny is always excited to see him again for training sessions and boarding when we are out of town. We recommend Bar to anyone that needs help with their K9 family members.

    Lindsey's Waggin' Tails Pet Training - Lindsey  McGeorge during a group dog training session!

    Lindsey's Waggin' Tails Pet Training

    (13 reviews)

    Solid pet training classes…read more Relaxed atmosphere, affordable, great park location where classes are held. Lindsey is a patient trainer. Her group classes are designed for dogs that need to learn basic commands. We have been going for a few months off and on with our puppy. He is now 6 months old and he has benefited from the socialization alone on top of learning commands: sit, down, stay, leave it, and come. I like that we are teaching our dogs to be confident around all types of dogs and people. We work on specific issues for certain dogs in a group session. All the dogs practice proper listening and control commands so that they become more obedient. The dogs play at the end. Timid and fearful dogs as well as floppy puppies attend. Lindsey has a relaxed way of keeping all the dogs working towards their goals. These classes are definitely designed to be repetitive. You need to work on the commands at home but if you aren't great about it and just keep going to class with your dog you will still benefit. We love that Lindsey has a pay if you show policy. You don't need to sign any contract or pay ahead. Just pay for class when you go. At $15 for a one hour class, it is a very affordable way to get your new puppy or young dog some quality training and socialization. Highly recommended!!!

    I assume this business is no longer serving customers? I left a message and never heard anything…read moreback. Also by the looks of the review dates!

    Matan Dog Training - Hidden Hills Magazine article

    Matan Dog Training

    (122 reviews)

    I initially put my youngest, out of control dog, Stormy, into their Board & Train Program, while I…read morewas going out of state. I could not get Stormy to walk on a leash, without choking herself. Because of this, she was under socialized. She was fearful of many things also. They ended up keeping her for 3 weeks. I had a couple "check in" one on one Training with her Trainer, Tiffany. At the first session, Stormy, was walking on leash in a "heel" position. Tiffany had also taught her "place", "stay" and "break" to release her from her "stay". Stormy was so much calmer when I brought her home. Before training, she would come in from the yard and jump over the back of the couch. If I was sitting on the couch, a few times, she landed on my head, on her way to the other side. She also jumped a lot. After coming home, she was calm inside and stopped jumping all over. It was a "joy" to take her on a walk and have her calmly maintain her "heel" position.She was much more enjoyable and was finally able to get out of"in the world"! This was entirely due to Tiffany's training. Tiffany was very good with her, very knowledgeable about dog behavior and cared for Stormy. She was professional, checked in with me to see how I was feeling about Stormy's behavior, gave helpful advice and answered any questions I had. In addition, I received daily photos of Stormy from Heather. That was awesome because I missed her and it was nice to get updates on Stormy's progress. Additionally, the Facility is very clean and everyone working there was very nice. Michael was very nice too. The groomer, Jacob, was nice and professional also. The Board and Train was expensive but after Tiffany gave me back a dog I could fully enjoy, I'd say it was worth it! Matan has a wonderful operation going there and I highly recommend them. My Veterinarian in Camarillo, gave me Matan's Card and said she'd gotten positive feedback on them. I also brought my "dog reactive", Dog, Bon Bon in for 3 week Board and Train. Tiffany, also trained her too! She did an amazing job with Bon Bon also. Bon Bon, was a challenging case for her because, of all things, she told me Bon Bon, could be a bit stubborn! LOL. Even though Bon Bon, was a completely different personality than Stormy, Bon Bon, was wonderful walking on leash when she returned. She's also not as reactive. I was even able to walk both of them together, which was a first and was also my original goal for training! My "pack walk"! Tiffany told me to wait to try to walk them together. There was no way I was getting out the door with just one! They both did remarkably well. At first Bon Bon wanted to walk ahead but I corrected her and she walked in a "heel" on my right side. I was finally able to get them both "heeling" on my left side, with Stormy closest to me. Yay! That's exactly what I wanted when I sent them both to "board and train". Finally, as a bonus, Bon Bon came home with "perfect weight"! It was all the extra work on Dog Pacer. Thank you to everyone at Matan Dog Training! You all made it a great experience for me!

    I'm highly upset and disappointed with this company. If you didn't read my husband's review…read morealready, I want to explain my frustrations. My sweet 1-year-old German Shepherd, Oso, was scheduled for a 2-week board-and-train and came home under horrible circumstances. We've had Oso since he was a baby and taught him the basics ourselves (Sit, Down, Wait, Up, Free, Spin) using positive reinforcement. See Video 1 for an example. Oso has had high reactivity toward other dogs, which we made very clear was something he needed training on. The trainers kept saying that he likes to "pick fights" with other dogs. I understand Oso has a big bark, but he has never once been aggressive toward another dog. We understand aggression can occur, and I'm not a dog trainer, so if that's what you call "picking fights," so be it. (See Video 2 for an example.) In Video 2, you can also see two trainers come together to talk about Oso's dewclaw. They didn't even know what it was called and referred to it as "weird," which I took offense to. Keep this dewclaw in mind, because that story isn't over. Communication overall was poor. For $2,000, I would expect, at minimum, pictures or videos every day. Mind you, when Oso was home, I had a dog walker who walked him for 30 minutes every day and sent me multiple videos along with a map of where they went on their walk. With this company, the pictures we received were mostly just Oso sitting outside on their dirt patches. We received two videos of Oso on the dog treadmill, with no explanation until I asked how long he was on the treadmill for. I felt like I constantly had to ask for information, and if I didn't ask, it wasn't a priority. Oso also came home with what looks like pimples on the inside of his mouth (see image). He did not have these prior to going there, as I am very conscious of everything regarding his health and appearance. The facility may not have noticed this, but I believe they would not take responsibility for it. I'd love to hear the excuse they would give: "These things happen." On the last day of his training (go-home day), we were already struggling to make the appointment because my husband and I are both active-duty military and can't just leave work. My husband received a call that Oso was receiving his bath, and during his blow-dry session, his dewclaw got caught in the grate and RIPPED OUT. I can't imagine the pain he was in. They took him to a local pet hospital, which didn't even see him until SIX hours after his initial arrival. After many attempts to get in touch with them regarding payment, Matan finally called and said he would cover it and that "things like this happen." I would love to see the camera surveillance and a written report of what happened. I can only imagine what the excuse will be as to why I'm not able to receive these from Matan. Oso is home with us now and recovering. We are extremely dissatisfied and honestly can't forgive ourselves for giving this company $2,000 for this treatment. Matan, to make this right, a refund is due--or at least half. We should have known we made a mistake when we paid first and then signed the contract stating refunds are not given. You were so personable and reassuring over the phone before booking, which unfortunately fooled us. Never will Oso or any of us be near this company again. I hope this review helps other responsible dog owners think twice before choosing this company

    LA School for Dogs - Puppy training classes

    LA School for Dogs

    (100 reviews)

    I highly recommend LA School for Dogs. I enrolled my 9-month-old dog, Sophie, in basic obedience…read moretraining AND to address her growling and pushback attitude whenever she didn't want to do something. Jennifer and her team worked with Sophie over a three-week training program, and the results were impressive. Sophie now has great leash manners and has mastered all her basic commands. But the biggest success was the change in her attitude. I learned that her behavior was caused by a lack of confidence, not defiance, and Jennifer showed me how to adjust my approach to genuinely build trust with her. Sophie is now a happy, confident dog. If you're looking for dog training that goes beyond commands and actually addresses the "why" behind your dog's behavior, LA School for Dogs is it. 100% recommend.

    I can't say enough good things about Jennifer and her 3-week training program! Our border collie…read moreMaverick had an issue with pulling on walks, and thanks to Jennifer, he now walks perfectly in heel--it's like night and day. She also worked on his place command, and now he stays calmly on his bed until released, which has made having guests over so much easier. One of the things that really stood out was how Jennifer took the time to get to know us as well as our dog. She found out we have a horse background and used that to our advantage--explaining training techniques in ways that made total sense to us. She gave examples that tied into the horse world, which made the process so much more intuitive and familiar. She also helped address Maverick's excitement around other dogs, which stems from his strong herding instincts. With Jennifer's guidance, he's now calm and focused on us. Jennifer is incredibly knowledgeable, patient, and truly cares about setting both the dog and owner up for long-term success. We're so thankful for the transformation she helped us achieve with Maverick!

    Cosmopawlitan - Standard Poodle

    Cosmopawlitan

    (143 reviews)

    I'm so glad I stumbled across this grooming shop while making a trip to Trader Joe's! I've now…read morebrought my almost 18-year-old dog here about five times, and every visit has been a wonderful experience. The staff is always incredibly gentle, patient, and caring with him. As an older dog, he can get anxious when it's time for a nail trim, but they handle him with such kindness and compassion that it puts both of us at ease. It's not always easy finding people you trust with a senior pet, and I'm so grateful to have found this place. The care they show truly stands out. I will definitely be coming back and highly recommend them to anyone looking for a groomer who genuinely cares about their furry clients!

    If I can give this spot 0 stars I would I don't understand the 4.7 or 8 stars it has…read more 1. They keep changing times every time I book an apt. 2. My dog is 10lbs and 7 months old (obviously he's new to grooming but the first place I went to was able to work with him and trim his hair) yet this spot charged $70!!! The paper says $45 for a wash. 3. All Lily did was bathe him since he wasn't "easy to work with" well yeah he's a baby & I mentioned that in the text convo. 4. He looks WORSE the hair won't stay out of his eyes now and he looks like a mop. They didn't even attempt to try and cut his hair or nails yet charged me 70 DOLLARS. "The $45 is for dogs smaller than him" wdym he's 10 POUNDS. This is RIDICULOUS what a scam. 5. Btw his paws are still dirty and yellow so what wash was even done

    PetSmart - petstore - Updated August 2026

    Loading...
    Loading...
    Loading...