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    PetSmart

    2.7 (145 reviews)
    Closed 7:00 am - 6:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    took an eternity to come and help me. Very bad service. Go to theresa's instead

    Booo!!!Go to theresa's instead. Very bad service took forever! Need better staff. Also most of the crickets that i get here are dead and with how expensive they are?? Like?

    Exterior
    Mary F.

    I go to PetSmart because they sell special treats that my dogs prefer and I can only find them there. The location I normally go to has been out of stock for a while now. Recently, I was in the Simi Valley area and decided to take a look at the PetSmart there. Thankfully, they had exactly two in stock, and it was buy one get one half off, I bought the last two. This store is a nice store, easy to get around, and I was greeted upon entering by the same pleasant lady that was the cashier.

    Left groin area
    Shayla S.

    If I could give a negative rate I would. I'm so disappointed in pet smart. The first time I came to drop my 41/2 month puppy to get a puppy groomed, they were able to bathe, brush, clean his ears and clip his nails by a gentleman (his remarks was he's a puppy he has energy but good. I even tipped the guy!) BUT this time around by Leslie "not possible" to clip or grind his nails. Which whatever he's a puppy I get it, it's challenging to do it myself but once he has a licking pad, he has his attention to that. Plus, they didn't kennel him but put him in a separate room cause he barked. No crap, he's a puppy! SEE MY ISSUE HERE, is that he comes home with a cut that's extremely red and was bleeding. I assume it looks like a nail shape cut and maybe she was holding him to tightly that it dug in him or something else. BUT for me to call and to see what happened because I get it, things happen and people makes mistakes and they did not own up to the mistake made me write this review. Seriously think they traumatized him. He has been pooping and peeing everywhere in the backyard and that's not normal behavior at all for him even when last time I took him or when I do it myself. Also they recommend calming aids "sold here only" blew my mind. He's not even a year. I don't even write reviews but this one seems important.

    89.00 on sale!
    Lynne A.

    Looked online and saw they had an igloo dog house on sale, so I called to confirm pick up. Jessica answered the phone and was very helpful. She put me on hold, went to the back and checked to make sure it was already put together. As soon as I arrived, she brought it out to the car for me. She was extremely friendly and went above and beyond. So far the dogs don't know what to think of it, but I'm sure they will eventually use it, as my oldest dog won't let the others in his little house. They were busy today, but hey it's the weekend! Plenty of parking, in the center with Walmart, etc. Thanks again Jessica.

    Hair cut
    Rose L.

    NC and the rest of the grooming team always do a amazing job with grooming my pi NC and the rest of the grooming team always do a amazing job with grooming my pups! My dog is always anxious but NC was willing to help make my dog feel bette

    Moose
    Julie B.

    So sad that we've come here since our dog was a puppy, but today we were turned away due to "separation anxiety". In the past, the staff said he settled down once he went back, but today the staff only spent a few minutes and didn't seem interested in trying like the others would. Ugh. One woman even implied that since he hasn't been there since November, that that is not recent enough and possibly that it never will be because now it's going to be even longer. He's been with another groomer since his favorite left, but these 2 girls (Anjelica and ?) seemed determined to not groom him after a quick few min eval. Yes, he was loud, but he was calm before I returned. I will definitely not be back. I honestly believe that if Anjelica would've shown just half of the compassion and skill that Sarah had, things would've been completely different.

    Long line of people waiting to be checked out with only one cashier on the register at 12 o'clock on a Saturday

    If you need to get pet food or literally anything else from the store, be prepared to wait in line for a minimum of 25 minutes in order to check out. This is a reoccurring theme at the store, where they are continually understaffed and create a hostile work environment for the only cashier there, doing their best with a line of 40+ people waiting to be checked out. What's worse is that the managers literally stand there watching this poor cashier struggle without even offering to jump on a second register to speed up the process. Get more people or have your managers start doing their jobs because this is ridiculous.

    WooWoo looking good!
    M D C.

    I really like coming here. Sometimes there are clearance deals too. Good selection. Some of the seasoned staff that are still here are cool. There's some newbies that look like they enjoy Halloween all year. Hmmm. But yeah ok My dog likes picking out toys. We also like the other stores which have more specialty unique items. But for all generic things needed. This is a go to.

    Emma looks so cute with hair bows, thank you Heather!

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    11 months ago

    In store pricing is more expensive online. Also be prepared to wait a long time for checkout.

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    2 years ago

    I called PetSmart for a last minute grooming appointment. They were able to accommodate my pup and did a great job with her haircut!

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    Page 1 of 4

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I took my dog Charlie to pet smart and was greeted by the stunning eyes of one of the groomers there, Carly.

    Mentioned in 6 reviews

    Read more highlights

    Fur Grooming Salon & Self Bathe - Kalbi the Aussie

    Fur Grooming Salon & Self Bathe

    (202 reviews)

    If you had asked me a few months ago how I felt about this salon, I would've given rave reviews…read more The staff there has always been wonderful and accommodating, and my dog and I left happy with the service. But after my experience today, if I could give less than 1 star for this review, I would. My partner and I bring our dog in every few months to use self service wash and get a nail trim. The self service is easy to use, though I wish they provided better towels as the weird black shamis do absolutely nothing to dry my short haired Pug/Chihuahua mix dog. One thing about my dog, he tends to be a bit anxious, and it takes two of us to hold him and keep him in the tub. He has a previous leg injury that makes his back leg weaker and at a higher risk for tearing his cranial cruciate ligament (CCL or CrCL), so we try and keep bath time short and as stress-free as possible so he's not straining too much. Another thing about him is that he also absolutely HATES the dryer. We've tried several times with no success because he always freaks out. He ends up scratching the heck out of both of us and trying to jump out of the tub or off the table. Even with a slip lead around his neck and shoulders, he ends up thrashing and is at risk for getting hurt. Today their stupid shami was doing NOTHING to get him dry, so I thought we could try the dryer on low briefly just to get more of the water out of his fur. It did NOT go well. Out of nowhere, an older grey haired woman entered our booth without asking or any kind of introduction, and immediately started intervening, telling me that I was doing it wrong. I tried to explain that he really doesn't like it, but she still stepped in and took control of him and tried to show me how it was done WITHOUT ASKING IF I WANTED HER TO. Again, he FREAKED out and was thrashing around and at risk for hurting himself and others. I told her we needed to stop, it was stressing him out too much. She then felt it necessary to say to me unprompted "your dog is a dog and not your child. If you keep treating him like a child, he will keep acting that way" and exited our booth. What the hell?!? I am an experienced dog owner and I'm very in tune with my dog's behavior. I can see when he's stressed or at his breaking point. I don't believe in pushing him past it to try and get him to do something I want him to do. I knew he needed a break, so I stopped trying to dry him. I, in no way shape or form, asked for help or her opinion, and was appalled at her lack of professionalism and rudeness. This was on top of how I heard her speaking to her staff, other dogs, and customers while I was there. Absolutely unacceptable behavior on her part. I told my partner to take our dog outside so I could finish cleaning up our station and pay. At checkout, I asked what was the gray haired woman's name from the employee helping me, which she told me was the owner. I was shocked to learn that an owner of a business catering to people and their dogs would feel it was OK to speak to someone that way. I let the employee know that we would NOT be getting our nail trim today, and that I wanted to hurry up and pay and leave and then I would NOT be returning. She apologized and offered to do the nail trim for free, making excuses for the owner like "I'm sorry, she's not always like that." But after reading through other reviews on here and Google, I can see that this is NOT a one time thing. While there are many 4 and 5 star reviews, there's more than enough saying that the owner is rude, unprofessional, and often cruel. I called later to reconfirm the name of the owner and the person on the phone was acting really cagey, saying she was a "volunteer "and she wasn't sure of the information, but if she took my name and number of someone would call me back. Screw that. I will not be returning to the salon EVER again, and I will tell everyone who will listen about my experience and the lack of professionalism by the owner.

    This place is the best! As soon as I walked in I was greeted by the lovely employee at the front…read moredesk. I came in to use the dog bath station for the first time. She setup everything for me and explained how to use each item. The dog bath was great cause you can adjust it to your height so no bending over to wash and perfect for the dogs to access. The water was nice and warm and there was plenty of shampoo provided so my pup was nice, relaxed and CLEAN! Since it was her first time using the blower I anticipated that she would be scared which she was. I let the front know how wonderful my experience was and they said next time I can mention to them about her being afraid of the blower and they could provide me with ear muffs to help lessen the sound to helpfully help from her being afraid. Overall this was a great experience and perfect for anyone looking to use a self dog bath in Simi. Prices were very affordable and the tools provided were very useful (brushes, leave in conditioner, ear cleaner, cotton balls, collar with clip to tether dogs while grooming, variety of specific shampoos for different coats or dogs with allergies, towel to dry, apron and even goggles.) I would recommend bringing a second person if you have a dog that is on the bigger side and kind of scared of the loud sound of the dryer since it was difficult to use the blower and hold her in place. Luckily I had my husband there so he was able to comfort her and hold her in place. Thanks again for the wonderful experience Fur Grooming Salon! They also do nail trims which I had done prior to this and they were great dealing with my dog who was getting her nails done for the first time.

    PetSmart - petstore - Updated May 2026

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