I've had a few dogs in my life, but I've never had such an amazing grooming experience. Mr Bear is a "rescue" and had never been groomed before, he's very shy and was extremely dirty when I got him. His fur was coarse, matted, and had a strong smell. Shane took his time with him and made sure he felt comfortable the entire process. You can tell he genuinely cares about the dogs he works with. When I came to pick Bear up, I was honestly shocked! he was actually white again and SO soft! More importantly, we can see how much happier and more comfortable Bear is now. THANK YOU Shane! read more

PetSmart - Best grooming experience - Pet Stores Near Me - Silverdale, Washington

The cashier isn't honest. She gave me a coupon book that was $20 without asking me if I wanted to buy it or not. All she said was that she was going to apply a discount on my purchase, and I thought she was just trying to be helpful. I wasn't aware that she was going to add a coupon book to my order and said that the high price was because of taxes. No wonder she wanted to keep my receipt. read more

Horrible experience I paid 72 dollars for a bath and brush fall package and it includes nail trim pad and paw trim and sanitary trim and more. I picked him up and he had not been groomed at all he was given a bath but he somehow smelled worse. I went back in after paying and asked about it they said it was done correctly. I went to ask for a manager and the manager wouldn't come out he had some other worker walk back and forth to get the issue resolved and that lady was nice enough but she also tried to gaslight me into thinking he was groomed. I called corporate and they got me to come back in for it to be fixed and majority of it was done right besides sanitary areas. read more

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After 7 years as a loyal customer, we will no longer be using the PetSmart Silverdale grooming salon. My husky shepherd was sent home for barking. Not aggression. Not unsafe behavior. Barking. At drop off, the groomer appeared nervous. My dog is highly intelligent and clearly picked up on her body language and tone. Fifteen minutes later, I received a call saying my dog's barking made her afraid and I needed to pick her up. When I arrived, I observed the groomer wearing noise canceling headphones. Huskies and shepherds are vocal breeds. Vocalization is not aggression. Excluding a dog for normal breed behavior is inappropriate. As a special education teacher, I strongly believe in accommodations and inclusion. However, if someone has anxiety or is sensory sensitive, working with animals in a loud grooming salon may not be the right job. The responsibility should not be placed on the animal or the customer. Being told to remove my dog for simply barking after years of consistent business was unacceptable. This showed a lack of breed knowledge and professionalism. We will be taking our business elsewhere. read more

I needed an aquarium medication and I looked online and this store had it. l searched all around the aquarium section and it was not on the shelf. My husband and I waited for help, I was going to approach the cashiers to call help over but the lines were very long, over 10 people in each. We looked through all the fish while waiting, after 10 min I went to the service door in the aquatic dept and I could see the medication displayed on the wall, on the other side of the door, and I could hear an employee in the back. So I pushed the door open and said "Excuse me", no answer, but I could see a lady washing supplies in the sink. So my husband took the medication off the wall, that got her attention and she got upset, saying we are not allowed to be back there. Keep in mind we had not passed the threshold of the door, just opened it. I explained how long we had been waiting and the employee (Kay) could care less. She started berating my husband and I like we were little kids. She stopped away to the register at the front of the store with my product in hand, after taking it from my husband , the entire time scolding us, saying we should have approached the front of the store for help. We had no right to be in the back area, it's not her fault we had to wait, etc..all while quickly walking in front of us, handed the product to a cashier and back to her department. Never looking at us; just very irritated by me. If this had been a minor blow off, no big deal, but we shouldn't leave a store after spending money feeling so crappy. This lady does not enjoy her job or maybe people. I won't be going back. read more

Unprofessional grooming team. Please don't take your dog here. They cancelled repeatedly and when our appointment time came they refused to groom due to us being "late" because they had a long line. read more

Horrible place to take your animal for grooming! They traumatize your dog make excuses to why they didn't finish the job! They don't take their time it's rush rush rush no wonder the animals are traumatized ! Also they charge you for the completed job. Now my dog won't even let us brush him after taking him here! STAY AWAY! read more

I took my new (rescue) dog here on 4/27/23 and was impressed with how friendly and helpful the staff are. The customer service really shines, and that makes such a difference. I primarily was there to get my dog bathed, and the bather was very good at making "Charlie" as comfortable as possible for what was probably his first bath in a long time. I was surprised they needed an hour and a half (being short-haired, he doesn't need a haircut), but they seem to do a fine job. Moreover, I was shopping for a harness, and one of the staff took quite a bit of time to help me. He seemed quite knowledgeable, and was very friendly. Another staff person was also very knowledgeable about another product, and helped me select the right size, and added other information which I really appreciate. Overall, a great experience here, and I can't emphasize enough how much I appreciate the customer service. read more

I just brought my silky terrier, Sampson home from his grooming with Erin. She has training and experience in grooming show dogs. Erin is patient with the dogs she grooms, which is why she is booked out quite always. Definitely worth the wait. . He looks handsome and his cut is easy to maintain. read more

PetSmart - Sampson - Pet Stores Near Me - Silverdale, Washington

A week after, Erin did the grooming correction for Ace. She has been Ace's groomer for a long time and she always did a fantastic job. This time is no exception. When my wife made the original appointment, she asked for Erin and was told that Erin may not be working there anymore. Perhaps a proper customer relations training is needed by the store management? read more

PetSmart - Ace - Pet Stores Near Me - Silverdale, Washington

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Do not take your dog to PetSmart and get them groomed I went to PetSmart and took my puppy T-Rex to get him Cut and washed only for them to tell me that they could not cut him because he was acting scared my groomer told me that if they could not fully cut him they would give him the puppy trim which is a bath and trimming around the face the paws and the butt only for them to not do nothing but wash his back and brush him he looks like a furball they didn't even wash his face and they're not even licensed read more

PetSmart - Pet Stores Near Me - Silverdale, Washington

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I wasn't happy with the grooming, they definitely did not clip her nails, which was in the basic package. I don't think they used any shampoo, and they were still Krust near her eyes. read more

Booked a grooming appointment at PetSmart, but when I arrived, they refused service due to an unclear flea policy. Disappointed this wasn't communicated before booking. read more

Wouldn't take my dog because we were 10 minutes late. I rescheduled while I was there for the following week and ask for a confirmation email (didn't receive one). When I called to double check what time my appointment was I was told "oh it was this morning" They do a great job with my dog. She's older and has trust issues but I can't keep talking the day off work to have them not groom her. read more

One of the employees was friendly and very helpful, but when I was done shopping the lady at the register was on her phone texting while checking me out, I guessing this is the new world we live in... So sad! read more

This Petsmart was a terrible Petsmart to shop at. The Guinea pigs had mites, the employees did not try and answer any of my questions and they rushed me through my check out. Would not shop here again. read more

i took my English Cream puppy there, I had to wait outside for around 20 minutes because at staff were talking to one woman who was holding up a long line of people behind me. The space is cramped, crowded, full of dogs and cats with no ventilation! my puppy came home and the next day started a acting lethargic, then respiratory illness set in and vet bills. horrible setup and lax staff. I Big read more

This is the best grooming experience I have had with my girl Minnie! Savannah groomed her and knew exactly what we needed to have done. She stayed later just to make sure she saw the full service through. We appreciate the level of care Savannah gave, and Minnie is also very pleased! I have to take one star off for the lack of entryway to the grooming facility. It is an incredibly cramped space, and when you have larger dogs, it can be really inconvenient. We didn't care for the Banfield here, but are glad that we gave the grooming department a shot! They did not disappoint! read more

PetSmart - Minnie before her cut (photo was emailed to us, how cute is that?) - Pet Stores Near Me - Silverdale, Washington

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If you're looking for a competent groomer for your dog this is not the place. My dog has been to multiple Petsmart and Petco grooming salons and has had successful trips each time. For whatever reason this particular branch and it's employees can't seem to handle my dog. As soon as we drop him off we get a call seconds later saying they can't groom him because he's not cooperating. This is the only place that this occurs. Today was the third and final time I will patronise this location. The salon itself is dirty and unkempt. The staff are incompetent on the phone as well as in person. read more

I got a bag of cat food for 15$ dollars and the cashier charged me 22$. I was too confused and in a rush to ask her about it. How nice of her to scam a kid. read more

At the moment, I have mixed feelings about this particular store. We have had both good and bad experiences here. The chain of stores itself doesn't bother me, but whether or not I get service is kind of hit or miss. They seem pretty understaffed on the weekends, it can be hard to find someone to ask questions... If you do find someone to ask questions of, they often don't know any specific information, and don't seem willing to go find it... THAT SAID; I totally understand that they have thousands of products, and I would never expect an individual to know about every single one... But being willing to put in effort to find the desired information would be nice. Most recently, we spent over $200 on invisible fence system for our backyard. The fence itself was a disappointment, and the collar itself only worked about 50% of the time. Now, this was not the fault of the store so I'm NOT reviewing the product on here. What I am reviewing is the fact that when I went into try to return the product they were not able to find the receipt that was emailed to me, DESPITE the fact that they said that they could look up the receipt if it had been emailed to me. The young man helping me went so far as to look up all the sales for that product in the period of time since I had purchased it (which was about three weeks prior), and he said that he had in fact found a sale, but then stated that even if we could find the receipt, he would not be able to give me my money back because it has to be refunded directly to the card it was purchased with. I now have a product with a shelf price of $200 (+tax) that I refuse to resell - as that would be morally wrong since it did not work properly - but the store refuses to allow me to return. In the future, we will be taking our business elsewhere for products for our two dogs and one cat. read more

terrible experience! went to select some fish today ( thursday) and after my elderly mom stepped on the first step of a ladder to see a fish that was blocked by all the equipment in front of the tanks we hear a person ( I believe a woman with short light brown hair) yell at her to get off. my mom instantly complied and is embarrassed and the woman proceeds to yell at her again that she's not allowed to be on it after she's off. no need to make a scene and try and Shame a customer for an accidental situation. lost two loyal customers today. we have shopped there a lot but the rudeness of the employees matched with not being able to even view the fish is ridiculous and bad business. the glass box in port orchard is an excellent fish store and worth the commute given this unacceptable treatment. Way to treat your customers!!!! if you want good service and fish that are healthy shop elsewhere! read more

I have been going to Petsmart for five years now with all my dogs and I have four dogs. I have given them a lot of money . February 9 I had three of my dogs groomed. Two of them were groomed by Erica. When I went to pay I noticed there was an extra $20 in charges special handling fees never had that happen before.But I've never had Erica before. I've always had Erin and she is wonderful. I refuse to pay the extra $20. One because no one said anything about the extra fees. It normally takes four hours to get three dogs groomed. That day it only took an hour and a half. It seems like my dogs were not cooperative with Erica. That is why I think she charged me the extra $20. Then almost a month later, I tried to make another grooming appointment and found out they refused to take me as a customer because I refused to pay the extra $20. So be aware, Erica will charge you special handling fees if your dogs don't cooperate or if they're old or she don't like them. They make up their own rules. read more

This review is for the groomer. The actual groomer was very nice and so far appears to be a good job. My review is for the personal at the desk. When I dropped my dog off I waited 20 mins outside (15 mins past my appt) no one came out to acknowledge I was waiting. When I went into ask I was told they had a pet that it was their first time at a grooming appt and they had to reschedule and I needed to wait outside. Then when I went to pick my pet up there was a man at the desk who didn't even say hi or acknowledge me when I walked in, I said I'm here to pick up my dog. He instructed me to pay at the desk, when I went back in to get my dog I asked how he did in a monotone voice he said good as far as I can see. He was short, rude and didn't want to speak to me, I think they need a lesson in customer service and how to be polite. read more

We are visiting family and our 4 month old puppy, Wheaton Terrier was due for his first grooming. Ashely was our groomer, she greeted us with such a happy enthusiastic joy to be able to groom our puppy. She even had pics of previous Wheaton's she has groomed recently, every pic was adorable. We left with confidence she would do a great job, and she did!! Our puppy looks adorable too! We couldn't wait to share pictures Ashley took for us right after she finished grooming him. Such a very sweet young lady. We will schedule with Ashley in the future when we visit family. We highly recommend Ashley! We live in LA and are hoping we will find someone like Ashley at Petsmart close to home. read more

PetSmart - Pet Stores Near Me - Silverdale, Washington

DO NOT GO HERE! My dad took his dog here for over a year, and the groomers told him that he brushed its teeth every time he brought him in and found out that they never did and his poor yorkie had to get all but three teeth pulled! The groomers were also very aggressive with the dogs, which furthered the rescue's trauma. Go elsewhere. read more

Chains have such a large selection of so many things that it surprises me how often what I need is not what PetSmart has. They go for high prices on poorly made products, and too often I've had to resort to the web to find the perfect thing. A single example would be a sturdy harness, they have collars, harnesses, and leashes up the wazoo, but if you want a top quality leather harness that won't choke a small dog, forget it, the choice is super lousy. For over-the-counter health needs, too, the choices aren't highly rated. There are some products that wouldn't be carried at all if I were in charge, including a few that have been known to harm or kill animals, starting with those indigestible greenies and potentially contaminated made-in-China treats. They go for the cheapest for them to buy, then charge us a high quality price. But some of these faults are all but universal in the pet trade. So on a comparative scale i rate PetSmart as pretty good though please research products and don't assume they'll always do the job and be safe. PetSmart does have some decent-rated dog and cat foods. For dogs they stock some moderately good brands better than you'll find in grocery stores (the most famous brands in grocery stores are the worst rated nutritionally). I strongly recommend checking "Dog Food Advisor" online before deciding on the brands you'll try on your dog, because the promises on the food packaging are mere ad hype, and Dog Food Advisor is a serious look at the real nutritional values. There's a continuous turn-over in tropical fish, selections of reptiles and amphibians, birds, domestic rodents, occasionally ferrets, and most of what you'll need to keep your choice of pet in good condition. If you first need a family dog, PetSmart doesn't exactly stock them, but they have volunteers bring in lovely homeless dogs you can play with finding one that really wants you, meaning that PetSmart is more into civic duty than puppy mills and good for them. read more

This review is for Marie in Pet Grooming. Our dog is sweet but nervous to get his nails done. Marie handles him with love and is very patient with SunDance and consistently does a great job. Thank you Marie, keep up the great work. read more

Management take note you might want to have a nice long talk with the personnel that work here! Me and my family took our dog here for his last day on earth because he was being put down the next day for prostate cancer so we figured we take him to PetSmart one last time so he can enjoy himself and let him sniff around the store one last time. One of your employees made a comment about him and broke my wife's heart!!! Thanks for putting a dent in his final day on earth. I still have one pup and needles to say I WILL be taking my business elsewhere!!!! read more

I was initially hesitant to bring my dogs to PetSmart, but I happily admit how wrong I was. I've been bringing them here about a year and a half now and have yet to be disappointed. I'm not particular about how my long-haired dog's hair is cut and allow the groomer as much freedom as possible as long as my dog is comfortable but it always looks clean and well done! Katrina in particular always greets my dogs with love and I book with her whenever possible. If I could schedule their pawdicures exclusively with her, I 100% would. read more

Came in to get a fish for my son. We asked an associate some questions like what we need to buy etc. some water spilled on the floor because my son bumped into the fish bowls we apologized and the lady walks away without saying anything. When she walks back my husband offered to clean it up and apologized again. she hands him the paper towels and leaves us there again without saying anything. I thought it was very rude it was an accident barely any water got on the floor and the fish was fine, we apologized and even cleaned it for her. read more

I love Petsmart since it's convenient and I can get everything I need in one place. Their prices are higher on some things, but paying for convenience is sometimes better. When my dog got fleas I came here for one-stop shopping. The staff was quite helpful in suggesting products and not making me feel bad for having a dog with fleas and suggested ways to help prevent. They're always super friendly to my dog when she's in here and the staff is quick to pick up accidents that happen in the store. The grooming portion is great here. The girls that I've interacted with have always been super friendly and don't get grumpy that my dog *really* doesn't like to have her nails done. read more

We Just bought a hamster from Petsmart in Silverdale WA who suffered a similar fate of dying from what appeared to be wettail. More shocking was the rude, unsimpathetic behaviour of the staff at this store. We made 3 different phone calls to this store all in the same day hoping to help my poor lil hamster. They were rude, would not give me their names or the managers name. When I informed them I'm leaving a review of them online they responded that it didn't matter. They told me to leave all the bad reviews I want because they said they make sure to contradict all bad online reviews to keep their online ratings up. I will be writing corperate next. I found this on their website..."PetSmart's core value of Caring is the foundation of our Ethics & Integrity Program. We Care for our customers, associates and communities and believe that our Ethics & Integrity Program is key to strengthening our unique culture. Having a consistent roadmap to guide our behaviors and decisions will help us remain successful and true to our mission. We have established a foundation of trust with our customers, associates, and communities, and it's up to us to do the right thing and protect this reputation". The inadequate care of this hamster, the cold, uncaring demeaner of their staff and the rudeness exhibited toward me when I called is in direct contradiction to their Core Value of Caring they claim is the foundation of their business read more

Refused to sell me a live mouse for feeding purposes for my pet boa. They at first tried to get me to sign out some forms for the mouse "adoption" and I asked why I had to do this, and that it was going to be a meal for my snake. The guy instantly snatched the box from me and said I can't sell this to you then. Is my snake supposed to starve? It won't eat frozen.. :/ Stupid policy. read more

This place has yet to fail me. They always have exactly what I drove all the way there to get. A great selection on specialty items and breed specific foods for my cats. Also my daughter enjoys going to this pet store because they always have lots of pets to look at. She thinks of it as a small zoo. read more

I hate that I have to drive from Bremerton cuz the Petco fails so bad. They have a pretty wide selection of anything you could want...I usually end up finding what I want here. The staff is beyond helpful.. Their prices are actually pretty decent, at least what I'm buying anyways! read more

Great employees, like Carl, Chris, John, Kathy, Allison and Robert, amongst others. Very friendly and helpful, even when they are understaffed (like right now). They do their best to keep the floors stocked, keep the store clean, and keep their customers happy. The animals are cared for and any concerns you have will be addressed quickly. read more

I've never had a problem with Petsmart. I take my cat to Banfield pet hospital and pretty much buy all of my cat needs from the store. Today, after a visit with the vet, Kitty and I walked around the store and I decided to buy him a cat tree. I didn't really think this through because I was by myself and had driven my small car...I asked for some help and the girls who were working were extremely helpful! I really wish I caught their names...one of them helped me to cash register to get checked out and the other carried the tree to my car and got it in there by herself! I was so shocked and so very thankful. I got the cat tree home and Kitty is loving it! Thank you Petsmart for your amazing customer service and great products that my cat and I love :) read more

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only go here if you have to. they are severely understaffed, always, and it's clear that the employees are overrun because they often seem exhausted and irritated, but especially during busy hours. understandably so but it's not pleasant when you are excited to buy something for your pet or home and the person helping you is visibly irritated. read more

I have been taking my dog to PetSmart for grooming for years. She doesn't like the groomer, I am sure most dogs don't. They dealt with her for exactly three minutes before they called me and said my dog just lied down. Thanks for not even trying. My dog, who has leukemia, ran out of PetSmart...probably because the people "caring" for her were making her scared. Is this what work ethic is in 2018? You try for three minutes and then quit? You have lost my business forever. Pathetic. Yelp doesn't allow negative star ratings which is what you earned. read more