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    PetSmart

    3.0 (18 reviews)
    Closed 8:00 am - 6:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

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    Reviews With Photos

    Proof I had appointments at both locations
    Tracy N.

    I've legit have had it with the LAZIEST EMPLOYEES in the state of TEXAS can be located at any one of your local PetSmarts. They don't care about your PETS or the value of the Customers time. When they don't feel like working they just go into the System and Cancel your Appointments. This is now the THIRD time I've had this happen with TWO separate STORES. Sherman TEXAS PetSmart is absolutely Appalling. Their Gold Medal Winners of the LAZIEST PeTSMART Employees in the USA. Not only did I have an appointment on January 18th I showed up 15 minutes Early and was told that the GROOMER had just LEFT for LUNCH knowing she had an EXPRESS GROOMING Appointment. Then I was told she left because she had a Stressful Morning and should be back in 30 Minutes and they would call me as soon as she returned. I sat in my car for 45 minutes no call ever came. In November I made an Appointment for my dog to be groomed before we traveled for Christmas. Then night before at 8pm I get a call from the Grooming department at Sherman PetSmart informing me my appointment had been cancelled due to the groomer being sick. So I rescheduled Jojo's appointment for after the Holidays this was the First Time it was Canceled By someone other then myself. Now today after Confirming the Appointment on the app and fully checking in. I go on the application to get the Address of the McKinney store since I'd never been and SOB if my Appointment isn't cancelled AGAIN. The employee after informing this is NOT their problem it's MY problem. As I was typing this I got a call from the Manager of the McKinney Store. Y'all you can't make this Shit UP. Indeed they Canceled my Appointment. He seemed Genuine about his apology. His excuse isn't sitting well. Nonetheless I have a New appointment tomorrow MY Experience Expressed above is STAYING. I'll update my Review about the McKinney Store Tomorrow im Copying and Pasting this Review to the Sherman store. Not one person has Addressed all the Hours I've spent Driving to Appointment that Employees canceled or Walked Out on like last Thursday at the Sherman Store. I've still NOT heard from the Sherman Store Manager BRIAN. Brian seems to be where the problem is Starting!!!!!

    Atziry V.

    Grooming appointment for my Pomeranian is not what I wanted. The 3rd photo is before for reference. I specifically said to keep his hair long on his tail and behind and just barely trim around the body just to even out the hair. I dropped him off at 2pm and picked him up at 4:45pm(15 min before close). His cut is choppy, not what I wanted at all and while I had a crying fussy baby, they just said "well maybe they overlooked the notes because it does say to keep it kind of long and just trim. Well I don't know what to do about that." Maybe a discount or something? I'm so angry. Last time I bring my dog here if they're not going to listen to what I want. I specifically let his hair grow out to do a light trim not cut it all off and paid a little over $90 for his bath and cut. Every time I go to PetSmart for his bath and cut, it's expensive and something is always wrong. The time before this, I don't know what they did to one of his paws but when we got home he was limping and licking his front paw excessively which he didn't do before. I couldn't figure out what it was but I figured it was just hair caught in between his toes or something.

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    18 days ago

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    6 months ago

    AJ was so nice and helpful! I actually was able to get two extra toys for free because she was paying attention to their sales!

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    Ask the Community - PetSmart

    Mander's Best Friends

    Mander's Best Friends

    (11 reviews)

    Valley Village

    Sally has been training our dog since she was just three months old, and I truly can't imagine…read moregetting through puppyhood without her. She is patient, incredibly knowledgeable, and always up to date on the best training approaches, but what makes her especially amazing is how deeply she genuinely cares. Because of Sally, our dog is so well mannered, everyone we meet comments on how well behaved our dog is. That's a direct reflection of her consistency and dedication. Sally has been there for us through training, boarding, board-and-train, and daycare, and I have never once worried about leaving our dog in her hands. Her place truly feels like our dog's second home, and that kind of trust means everything. Her assistant, Sam, is also wonderful, kind, attentive, and clearly just as caring with the dogs. They also go above and beyond with enrichment and socializing, taking the dogs on walks, to dog parks, and even on beach outings. Thanks to the socialization and experiences they provide, our dog's confidence has grown so much. One of the sweetest things Sally did was throw a birthday party at daycare for our girl's first birthday and her dog friends. It was such a special memory and just shows how much love she puts into what she does. If you're looking for someone who will love your dog as much as you do, Sally is your person. I highly recommend her! Thank you Sally and Sam!

    Sally has been working with our golden retriever since she was a puppy, and the results speak for…read morethemselves -- we have a confident, well-mannered dog who's a joy to be around. What sets Sally apart is the range of what she offers. We've used her for training, boarding, board-and-train, and daycare, and the quality and care have been consistently excellent across all of it. She's knowledgeable, stays current on the latest training methods, and genuinely loves the dogs in her care. You can tell the difference between someone going through the motions and someone who treats your dog like their own -- Sally is the latter. Highest recommendation without hesitation.​​​​​​​​​​​​​​​​

    Mind Body Dog - My beloved Rufus R.I.P

    Mind Body Dog

    (12 reviews)

    Valley Village

    I just adopted my first dog (after having dogs in the family, this is much different) and she's a…read moresweet but very anxious dog. I wasn't sure what to do and having Shawn help me identify the behaviors of fearful dogs and give me tips on how to bring her out of her shell, my dog has made huge strides in only a couple weeks. Shawn was COVID respectful when she came over for an in-house visit and I felt safe the entire time. You can tell she is in this business to help dogs and their owners and to help everyone be healthy and happy. I can't wait to keep working with her!

    I found Shawn on Instagram and reached out to her to inquire about training our 2 yr. old rescue…read morecattle dog, Mila. Right away, I knew it was going to be a good find. After our first session with Shawn at our home, she wrote us a very long email with her analysis on Mila's emotions and why she does what she does, what gear to buy her to protect her and others, and what to incentivize her with. Mila is afraid of most new people, especially women, and COVID really took a toll on her because it put a halt to all our hard work in socializing her. Shawn knew exactly what to do and gave us tips on how to be consistent with her even after our appointment. The best part about Shawn is she will answer the phone or text us whenever we have a question. So it isn't just about the hour and a half you have with her, it is an on-going relationship and resource. Mila isn't completely over her fears, but we haven't had a growl/ bark incident since Shawn because we have been taught how to react properly. In addition, Mind Body Dog boards pups too, which I can't wait to try since Mila will be learning while she is there. I'm very thankful for meeting Shawn and Mila is too!

    The Dog Savant - Brett with client Archie the Dacshund

    The Dog Savant

    (74 reviews)

    Sherman Oaks

    Brett is fantastic. We have worked with many different trainers to help with our rescue pup Teddy…read more(3.5, labradoodle) with little to no lasting success and we were starting to worry. Teddy a sweet pup but struggled with anxiety, reactivity, resource guarding and was VERY sensitive to being touched and would often lash out or try to bite. We were really worried about how to help him and how to curb some of these bad habits we'd no doubt reinforced with our own behavior. When I called Brett for the initial consult, he was patient, understanding but also honest and direct about the time and effort it would take and the changes we would have to make to have a real impact. We were open to the feedback and committed to making a change in and out of our home. WOW. We've been working with Brett consistently for 3 months and Teddy is like a new dog. He is calmer, happier, more obedient, and much more confident and tolerate of being touched (especially on sensitive areas like his paws!). Our friends and family have all been shocked at the noticeable difference in Teddy's overall demeanor (happier and calmer!) and behavior. Our groomer asked us what had changed as he was so much calmer and happier to deal with. I want to be clear this is no "magic pill" we put in the work but with Brett's guidance and structure, we cannot believe the results. Teddy is of course still a work in progress and we have more work to do, but seeing the progress he's made in such a short amount of time with Brett's thoughtful approach has been so exciting. Brett truly understands dogs and their psychology and this makes him a true expert. Just know that part of the training process is training your pup but also training yourself to adjust your own behaviors to create a positive outcome long term for everyone. We cannot recommend Brett enough!!!

    Top-Tier Master Trainer! Brett transforms crazy dogs by training the owners.My German Shepherd,…read moreLucy, was in a shelter for over four months before I got her at around eight months old, so you can imagine how completely chaotic, spastic, and misbehaved she was. I was entirely overwhelmed and at my wit's end trying to manage her behaviors. When I hired Brett, I'll admit I fought him along the way on some of the training protocols--but in the end, he was correct about EVERYTHING. The most vital thing for difficult or frustrated dog owners to understand is that Brett's training isn't just about fixing the dog; it is primarily about training YOU, the owner. He provides an exceptional structure and leadership framework, but it only works if you are willing to check your own habits, get on board, and consistently follow through as a pack leader. His methods are incredibly kind, humane, and highly effective at correcting severe behavioral issues. Today, I am so incredibly happy with how my once-crazy dog has turned out. Thanks to Brett, Lucy is a wonderful companion who listens perfectly, handles major environment changes like moving to Downtown LA beautifully, and doesn't react to other people or animals anymore. Having her in my life has truly become the amazing journey I always hoped it would be. If you are willing to put in the work on your end, Brett is absolutely the best master trainer you can find!

    LA's Dog Trainer - Under the Hollywood Sign with Rigby, Sadie, Sophie and Maddie

    LA's Dog Trainer

    (39 reviews)

    Studio City

    Jacqueline is an awesome trainer and her programs are so much fun for both dogs and their humans…read more Leia has taken Beginning and Intermediate Obedience in the park and Leia and Chewie have both gone to Puppy Socials at the studio. We are currently working on taking the CGC - Canine Good Citizen test for Leia. I like the option of lessoning in the park where there are more distractions for the dogs. It's also nice that the dogs can mingle before or after class (I've been to another trainer where all the dogs were petitioned off and cannot see one another). Her class is easy to follow and I love how at the start of each class, she asks how everything is going and if there's something specific that people need help with. If there is, then we'll start with that, if not, then we do a quick review and start to learn something new. Time goes by in her classes because we are all having fun! If you have a dog that is not ready to be with a group of dogs, you can still attend! She'll have you and your dog be further away from the group so you can still see/learn. I have seen my friend's dog, Max, go from a dog that just barks the entire time in the parking lot to a trained puppy in the main group! Her methods work and they work right away, but you do have to keep practicing with your four-legged friend. You can't expect to go to her classes once a week and have your dog trained. At Puppy Socials at the studio, there are two groups, one for small dogs and one for bigger dogs. She and her assistant will monitor the dogs and make sure that they are not being too aggressive or teach the shy puppies how to make their way out to shine (and they do after taking a couple of Puppy Social sessions!). You can also session private socials with just a couple dogs in the studio. Jacqueline loves animals and has extensive knowledge of them. She always puts the animal first. She has degrees in Exotic Animal Training, Animal Behavior Management, Wildlife Education & Sociology. She's very flexible with scheduling and will help make timing work for her clients. I highly recommend Jacqueline and LA Dog's Trainer to everyone!

    A New Chapter has began. After the departure of Bentley shy of his 15th birthday, we have opened…read morethe door to Belu Moana. A blue mini Doxie full of Spunk and attitude. Already after 2 classes witn" Tatie Jacqueline" we can already see the difference . Easy parking in the back of the studio, separation of the dogs by size in the puppy play time. Love it Also great selection of toys and tools to train you puppy available there.

    Zoom Room Dog Training - Last day of Obedience 1

    Zoom Room Dog Training

    (337 reviews)

    Sherman Oaks

    when we started Zoom Room, I wore gloves on walks to protect my hands from when my large dog…read moredragged me around. I was nervous to see dogs on walks due to his reactivity and even though he was an angel at home, sweet as pie, gentle and obedient - taking him out anywhere was not fun for him nor for me. Zoom Room changed all that. Now we use a handsfree leash. No more 'no pull harness', just a flat collar. I take him anywhere and he's improved so much in terms of reactivity. we are not perfect in terms of dog neutrality yet but WOW we have come so far. I take him to Runyon and Fryman, which I would have never done before due to all the dogs. I'm excited now when I see dogs, to help him practice making good decisions. I couldn't have done this without Alex and Justin. We've done a combo of Agility, Obedience, Loose Leash Hiking and Calm Down classes. We continue to work everyday and put into practice what we learn in class. Thank you Zoom Room for helping us so much and making life so much more enjoyable.

    I rarely leave negative reviews, but this experience has honestly been one of the most…read moredisappointing customer service experiences I've had in a long time. To start on a positive note: the instructors at Zoom Room Sherman Oaks are wonderful. They were kind, patient, knowledgeable, and great with my puppy. I truly have nothing negative to say about the training staff themselves. Unfortunately, management completely changed my perception of this business. When I first reached out about enrolling my puppy at just 3 months old, Diego was extremely responsive, accessible, and accommodating. At the time, it felt like he genuinely cared about helping me get started early and setting my puppy up for success. Looking back now, it feels more like the priority was simply making the sale. I purchased a 20-class package and completed about 10 sessions before I was involved in an accident that medically took me out for several months. Once I recovered enough to return, I was excited to continue training and finish the remaining sessions I had already paid for -- only to suddenly be told that my classes had "expired." Here's the issue: nowhere during the sales process do I remember this being clearly explained, nor is it something that stood out on their website when I enrolled. Had someone transparently told me, "These classes must be completed within X amount of time or you lose them," I would have understood the terms upfront. Instead, I was left feeling blindsided after dealing with a serious medical situation that was completely outside my control. What made this experience especially frustrating was how differently I was treated once I needed help instead of making a purchase. Diego suggested I contact the Culver City location because they are corporate-owned and might be able to approve an exception. Their staff was incredibly kind, empathetic, and accommodating. They even told me they personally did not understand why Sherman Oaks would not work with me given the circumstances surrounding my accident. Unfortunately, because Sherman Oaks is independently owned, Culver City could not override their decision. At that point, it became increasingly clear that Diego simply did not want to accommodate me. Communication suddenly became difficult. Calls to the office repeatedly went straight to voicemail for days. Messages went unanswered. The number Diego originally provided me to text him through stopped working entirely. Eventually, I called from my office phone instead of my personal number -- and magically the call finally rang through and Diego answered immediately. That moment honestly confirmed what I had already suspected: it truly felt like my number had been blocked to avoid speaking with me. That is beyond unprofessional. When I finally spoke to him, he initially pretended not to know who I was before quickly changing course and stating that "they" would not approve an exception. When I politely asked who "they" referred to, he avoided giving a direct answer. I asked for justification as to why a customer recovering from an accident could not simply finish sessions that were already paid for, especially when another Zoom Room location agreed the request was reasonable. His response was essentially: "Then go there instead." I have been nothing but polite throughout this entire process. I have supported this business from day one. Every class visit included additional purchases for my dog. Yet the moment I needed basic understanding and compassion, I was treated like an inconvenience. Eventually Diego admitted that he had made previous exceptions for me related to cancellations that were also outside my control. Somehow, instead of those accommodations demonstrating reasonable customer service, he used them as justification for why he would no longer help me. That mentality says everything. A good manager understands that life happens. Accidents happen. Medical emergencies happen. Especially in a business centered around pets, people, and community, you would hope kindness and empathy would matter more than rigid policies selectively enforced after payment has already been collected. This entire experience has completely changed my perception of Zoom Room Sherman Oaks. Again, the trainers are fantastic -- but management can absolutely ruin an otherwise great business. He told me that I could speak with Jillian (which I imagine is another manager), but he ended with, "but she won't be approving you either." I would genuinely appreciate the opportunity to speak directly with the owner of this location because this experience was handled terribly from start to finish. Until then, I would strongly encourage potential customers to think carefully before investing large amounts of money here. Based on my experience, the customer care disappears the moment flexibility, compassion, or accountability are needed.

    Kelev K-9 - Bond and Behavior

    Kelev K-9

    (37 reviews)

    Northridge

    When I get lucky...I get LUCKY! I found this amazing group…read moreof people off of Yelp, and the 5 Star rating is 100% deserved. I have two pups: Archie and Charlie. I want the best for my puppies, so I asked so many different people where and how they trained their dogs. I received a few suggestions, but decided to do my own search...and I'm glad I did. Leo (Owner) and his amazing team of trainers TRULY care about the pups they train. Leo came to my home and wanted to meet me and my pups before I had to decide on making any decisions. After sitting down with him for about half an hour, I knew I found what I was looking for: Someone who wants me to have healthy and happy dogs. I signed up for the in-home training at first which is Leo coming to the house and training me on how to train my puppies (Archie and Charlie just turned 6 months and started with Leo and his team when they were 4.5). Very quickly, I realized I could not handle training both these puppies the way they needed to be trained. I discussed with Leo and decided to do a Board & Train. I like the schedule because I get to take the puppies on the weekends to spend time with me. Don't get me wrong, you NEED to train your pups on the weekends, but it's worth it and FUN. Archie has become the Puppy King (no offense to other puppies or their owners )). Charlie has a lot more energy, but has improved immensely! Leo's trainers are so caring. I feel my dogs get love with their training when they're not with me, and I couldn't ask for more. I see their excitement whenever I visit about improvements and milestones that Archie and Charlie achieved. They gleam with as much pride as I do. I honestly don't know where my pups OR I would be without the help of this AMAZING Team! If I could give 10 stars out of 5 stars, I would!

    THE best dog trainer in LA. Leo has a solution to every issue we had with our 4 month old pup. he…read morewas able to quickly fix all behavior problems and was super easy to reach via text whenever we had a question. We recommend him to everyone.

    Affordable Dog Training & Anti-Aggression

    Affordable Dog Training & Anti-Aggression

    (167 reviews)

    I can't say enough great things about Greg our trainer! He worked with my dog Truffle a couple of…read moreyears ago and gave us an amazing foundation. Fast Forward Life happened, routines changed, and I'll admit I wasn't consistent with continuing the training as I should have been. Over time, I started to notice some old behaviors creeping back in. Reached out for some fine-tuning, and within just a few days, my pup and I are completely back on track. It's incredible how quickly Greg was able to assess what was needed and get us refocused. Not only does he train the dog -- he gives us humans tools to succeed -- which makes all the difference (if you keep up the work). If you're looking for someone who truly cares about long-term results and is there when you need a reset, or help I highly recommend Greg! We're so grateful to have our confidence back and in a good rhythm again! Jas & Truffle

    We cannot thank Gregg enough for the incredible work he did with our rescue German Shepherd puppy…read more We were struggling with significant leash pulling and dog aggression, but Gregg's impact was immediate--he showed us positive progress on the very first day. We opted for a one-week Board and Train program, and the results were night and day. Gregg kept us updated throughout the week, and by the time we picked her up, her leash manners and social aggression had improved drastically. Beyond the initial issues, Gregg went the extra mile by teaching her solid foundation commands. Gregg also performed a home visit to ensure the training transitioned to our home environment and successfully moderated a meet-and-greet with our neighbor's dog--something we had unsuccessfully attempted many times before. His methods were gentle and effective. We are so grateful for his help and highly recommend him. Thank you again Grgg

    PetSmart - petstore - Updated July 2026

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