I really don't like leaving bad reviews and I rarely do. This experience was warrants it unfortunately. I was in line to pay for my dog's treats when a customer in front of me started coughing severely. She kept coughing and coughing while the young female cashier just stood there watching her. I waited thinking the cashier would offer the lady some water but she said nothing. She continued staring at the lady who's still coughing and offered no help so I asked the lady if she was okay and if she needed water. The lady asked for water so I asked the cashier if she had water. Again she looked at me with her expressionless look and just pointed to the back and said "it's back there." I ran over to the back to grab some water for the lady and come to find out it's a water fountain with no cup. I saw a store manager who later offered to help but didn't find the urgency at that time. What I find unbelievable and sad about the young cashier is her lack of humanity, compassion, and heart. How you can look at a customer that's apparently in need and show no regard is the worse thing you can do and that is tragic. I hope this serves as a wake up call for this young lady and staff especially for the store manager to better train the team. I really do like Petsmart. Thanks. read more

Hillary, Olivia, and Kayla are beyond phenomenal!!!!! I have gone to other locations in the past and have been lied to, disrespected and told I have a mean dog. I do not live near the FLW petsmart, but I will drive to them always. Nala has always loved the staff and so have I!!! Hillary, Olivia, and Kayla all deserve a raise and a huge shout out from their corporate for the great job that they do. I will always refer service to them!!! Thank you guys so very much!!! read more

I HIGHLY recommend this particular PetsMart grooming center!!! Angel especially, but all of the other employees bend over backwards to make sure that not only are the pets happy, but that the "Pet Parents" are happy as well! What a pleasant environment to walk in to!! It's always very clean and the staff is over the top friendly! They do an OUTSTANDING job even when your pet might be more prone to distraction with other customers walking by the window! Way to go with this fine group of groomers and bathers!!! read more

Hillary is our Groomer for Dutch. I would not take Dutch anywhere else. All the Groomers are so kind & they love what they do. A huge shout out for other people who want their dogs to be well taken care of. Kathi G. read more

We have been loyal to this Petsmart Grooming for many years. We love the service and quality we receive here - especially from our favorite groomer Hilary! Prices may be a little higher , but for the piece of mind and love all the groomers show - its totally worth it! Thanks Petsmart! read more

Staff was friendly and willing to help us if we needed assistance. Just went in for treats and a dog tag. This is one of the smaller stores but just as nice as some of the bigger ones. read more

I am awarding this PetSmart "3" Stars because I think if is about average for what a "pet store" should be. My #1 complaint is: - I work in an office where many people have Betta fish on their desk... and this particular store has the WORSE kept Betta fish selection. The little bowls the fish are kept in are atrocious! Petco up the street has such a 1)nicer variety 2) Better kept and maintained environment. I do like coming here on the weekends when they have a particular animal group bringing dogs for adoption!!! I already have 2 dogs, and can't rescue a third... but I do contribute. But it makes my day to get to spend a little time with all the dogs! Thanks Petsmart for allowing these groups to do what they do at your stores! read more

Don't risk your dog's fur coat here! Young and apparently inexperienced staff that completely butchered our maltipoo's cut. When I called back to complain, got no satisfaction; certainly no offer of money back as their guarantee states. I'd try someone else! read more

I have had an ongoing problem with their "Great Choice" dog treats. Every box I purchased was full of boll weevils. I returned every box and they were gracious enough to give me a credit but after 3 purchases I am done. The last batch looked fine (since I now opened the box in the store) but sure enough by the next day you could see lave growing attached to the cookies. Scary stuff to bring in your home! read more

This is the only PetSmart location I go to. I have a long haired Chihuahua I rescued half a year ago and Grace is the only one who does her nails and baths. Jilly is still very nervous with people and she can be a little nippy sometimes, but Grace is so sweet with her and Jilly has gotten much more comfortable with coming thanks to her. She always gets her done quickly for me. read more

Johnathon is extremely helpful and knowledgeable. A real asset for the company, I left feeling knowledgeable on how to take care of my dog better. The store is clean and neat. I'm a happy customer. read more

My pup, Kanga and I love this PetSmart location! Kanga gets groomed there once a month and we always book her appointments with Kai - who we love. Kai absolutely adores Kanga and is always so excited to see her. Kanga is so comfortable there and always comes out looking super shiny and smelling great. We get the Furminator groom with nail grind and teeth brushing, which I highly recommend! We just love it here! read more

We come here for the service and the friendly staff. I could get my pet supplies anywhere, but my daughter in particular loves to come here and play with the adoption cats that the staff lets us interact with for as long as we want. We adopted one cat from here and she's awesome. The staff are usually great pet lovers who have the same pets on their own. I have not used the grooming section, so I can not comment on that. If I had to criticise something then it's the Fish section. It takes often a while to get help and we see a lot of dead fish in the tanks. I also don't like how they keep the Beta fish. The overall fish selection could be better, but I still give the store 4 stars for overall experience and service. read more

If I could give more stars I would! Best people ever. They honestly enjoy what they do. We just got an American Bully puppy named Karma and they set us up with all of the essentials! Thank you all so much! read more

PetSmart - Karma has a few new friends! - Pet Training Near Me - Scottsdale, Arizona

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Kendra's professionalism, attention to detail, pleasant disposition, customer service, and talent is BEYOND REPROACH! I was in town for several weeks and my Yorkshire Terrier had not been groomed professionally for several months due to a not so good experience at another groomer. I was VERY hesitate but after meeting with Kendra prior to my appointment I decided to take a chance. NOT ONE REGRET!!! Rosie wasn't trembling like she had been through a torture session and looked ABSOLUTELY FABULOUS !!!!! Wish Kendra lived in Chicago :-( Kendra is THE CONSUMMATE PROFESSIONAL!!! I predict that she will have Kendra's Paw Spa in the near future. Thank you PetSmart for having her on your TEAM!!!!! read more

Yet again, Paige was awesome! Given my dog was an abused rescue and has fear aggression, he loves coming to see her and she's soooo good and loving to him as are the other girls in the salon. He has no issue going right to her and loving up on her. It's heartwarming to see and is so great to know she's always looking out for his best interest and keeps me posted on anything she might find and the best shampoo for his sensitive skin. We love her!! read more

We went in to this store 17 min before they closed, and searched for an employee to help assist us in purchasing goldfish. When we couldn't find anyone, we went and waited in line with the other customers. When we finally made it to the front of the line, we asked the cashier if we could have someone assist us in getting the fish out of the tank. She told us that nobody could help us, as the store was now closed, as it was now exactly 9:00pm. When we informed her that we had been waiting the whole time and it had just turned 9:00 while we were standing in front of her, she once again informed us that the store was closed and gave us a blank stare. Not wanting to waste time arguing that we had been there with plenty of time waiting to receive help, we decided to go home empty handed. I will never go to a petsmart again if this is how they treat customers. Update: they deleted my review! I went to petco and the experience was so much better! Stay away from this read more

Angel D., the grooming store manager is a fabulous groomer. I followed her from her previous petsmart location because not only does she groom my 8 small poodle and poodle mixes beautifully but she is kind and loving with them. I feel the most important thing about their grooming is most definitely their comfort level and they are genuinely happy to see Angel. Even my completely blind girl is relaxed. My kids can be little wiggle butts when they are being clipped or manicured but Angel is patient with them and the end result is always adorable! read more

Let me Start by saying I love PetSmart in general, it's just this one store that sways from the norm. Just picked up my dog, little terrier, after getting a haircut. They had him for 3 hours and he literally looks the exact same as when I dropped him off. The "stylist"(used VERY loosely), never asked me if i was pleased or if he needed a touch up anywhere. This after walking into the haircut room with 6 ladies working and not one of them asking if I needed any help. At the checkout counter I realized I had forgotten my $5 coupon for haircut, so I asked politely if she could look up my account and see my frequency of using their daycare (3x a week usually, AT THE 91st st store, THEY ARE AMAZING!), which includes a coupon on. Every daily receipts so I have about 60 of em at home. She said no she couldn't do it....it's not the money, just the principle. It's not my right to receive the $5 off cause I didn't have the coupon in hand it's the attitude of the store playing out, and it's at every angle. This won't affect me going to the 91st St at all but I'll never step foot in this location ever again! read more

We went in to this store 17 min before they closed, and searched for an employee to help assist us in purchasing goldfish. When we couldn't find anyone, we went and waited in line with the other customers. When we finally made it to the front of the line, we asked the cashier if we could have someone assist us in getting the fish out of the tank. She told us that nobody could help us, as the store was now closed, as it was now exactly 9:00pm. When we informed her that we had been waiting the whole time and it had just turned 9:00 while we were standing in front of her, she once again informed us that the store was closed and gave us a blank stare. Not wanting to waste time arguing that we had been there with plenty of time waiting to receive help, we decided to go home empty handed. I will never go to a petsmart again if this is how they treat customers. read more

3-25-14 about 8:30pm. If there was another pet smart closer I would never go back to this one. Unfortunately this one at the Promenade at Scottsdale and Frank Lloyd Wright is the closest to me. I was buying dog food in a 15lb bag and the one I bought had a sale sign (the last bag I might add), 39.99/ 34.99. I took it to the cashier and she rang it up but it rang as the 39.99 price. I told her that there was a reduced price and I was informed that it did not show up. I went back found the sale price on the old tag and brought both to the cashier. She looked at it and stated that the price was good only til 3-1-14, but it was still on the product. She was informed by another cashier that the mistake was theirs and that the item should still be honored so a manager was requested. He came to the register, looked at the stickers and then insinuated that I was a thief by stating to the cashier that she should have gone to get the price because there are people that will hold on to sale stickers to get the price later on, of course not that I was one of them. He was upset, never looked at me or the cashier. It was obvious that both cashiers had just been admonished in front of me and they were upset and that they also knew that I had been called a thief as well. This young man's demeanor and attitude to the cashier to scold her in front of customers and a very thinly veiled accusation of calling me a thief was very poor. That manager shouldn't be a manager or at the least needs training, if indeed he did get any at all. Piss poor customer relations. I will definitely make it a point to tell all I can about this manager and this store read more

BE WARY of getting your pet groomed here!! I was waiting for my fiancé to pay for our items and wandered over to the grooming window. Having been a former groomer, I was curious to see what they were doing in there. I was appalled by what I saw! This happened on Sunday January the 4th at about 4pm. The groomers don't wear name tags so I could not identify her by name (but I will be reporting her to corporate so they can figure it out by the staff schedule and description I give them). This particular groomer was grooming a medium sized dog using clippers in one hand and holding her cordless phone in the other and grooming with that one hand while talking. Then she put the phone down. After a few minutes I witnessed her checking her phone WHILE grooming the dog's leg. Meaning, she had the dog's leg up in the air, clippers were on and grooming while she looked away to see if someone was calling her phone. She was rough around tender parts of the leg, too. I was stunned. And she was NOT the receptionist. There was another person sitting at the desk in front of her. So whether this was a personal call or one for the business (which I highly doubt AND it wouldn't matter...she should not be looking away while grooming!!!), there was no need for her to divert her attention to her phone while she should be caring for this dog. If I was the owner, I would've been horrified at the lack of care! I thought of finding a manager but had no confidence in them as this was being done through glass for anyone to see. I'm sure this is standard behavior not yet corrected. The staff in there looked young and some looked like they were just goofing around, too. I've decided to take it up to a higher level with corporate. They are putting me a bit through the hoops to submit a formal complaint, but I am in the process of doing it because I think it's important. I would want someone to look out for my pets if roles were reversed. I will say that the staff in the store have been pretty helpful and we've gotten some good tips on our cat's healthcare. But this is not acceptable behavior for a grooming shop! Please be aware when you leave your pets at a groomer's! read more

I wanted to give MAJOR kudos to their pet trainer, Kirsten. She was so wonderful! I purchased a 4 hour personal training sessions with her for a dog I had recently adopted that had some serious behavioral issues. She was so great with him and had some really good tips. During one of the sessions, my dog went a little crazy on her and I felt terrible and broke down crying deciding that it wasn't going to work out between me and keeping this dog. Kirsten sat with me and we had a "moment" where she actually became emotional as well and I felt she truly understood me and she gave me great advice on what to do. She later then gave me some names of other dog rescues where I was able to find another home for the dog. THEN she even refunded me the remainder of training sessions I hadn't used yet. AMAZING customer service and I will recommend her to anyone looking for pet training. Thank you Kirsten for making a not-so-easy time for me more seamless!! read more

About the only thing positive to say about the grooming at petsmart as they hired a new person who actually has some customer service skills. The manager i dealt with in grooming was one of those people who runs through the list of all the thing she's isn't going to do. She likes to say "no" a lot. Rude manager and never finished the job because she said my 6 lb CHi was too nervous. After being there for 45 min she told me to take her to the vet. My chi was super uncomfortable with her and frankly I can sense why. She could have let the new person hold her who has a way with animals. When I offered to hold her she said "no". I won't go back and would not recommend this service at petsmart unless the person who is running the show today quits and finds another job. Terrible customer service read more

I would NOT recommend this Pets Mart to take your dog for a grooming. I have a West Highland White Terrier and took him in for a traditional Westie cut. He came back with a "cocker" cut, not a Westie cut and looked ridiculous. I took him a few days later to another groomer and they asked me "Who did this?" I told him Pets Mart, North Scottsdale and they said that he was not groomed to the breed standard and that his "genital" area and arm pits were not done to regulation and it was not sanitary!! Will not be going back there. I think their employees need better training. They don't seem professional to me at all. read more

so i went back to this petsmart for dog training classes since it's close by my house. BAD mistake. I signed up for personal classes with a trainer named Lana. She was nice and patient with my dog but she has no respect whatsoever for time. There are only 4 classes total (one per week) and she manages to be LATE for EVERY SINGLE CLASS. For the first class she didn't even show up because she got the day confused. She ended up showing 45 mins later. She was also late for the 2nd, 3rd, and last class. Each time she was 15+ mins late. I can hardly manage an hour of free time during my hectic schedule for this class and yet she manages to waste my time every class. I ended up leaving before she showed up for my final class. I complained to the store manager and he was very understanding to my situation. He offered me a free session with another trainer but I decided against that. read more

I have been a petsmart customer for years. Even make a donation to their charity every time I shop there. Tonight's treatment by Chris and the cashier was unaccepptable. I was trying out different brands of dog kibble. Bought a high quality brand a couple weeks ago. My dogs wouldn't eat it. Exchanged that for two different brands a week ago (Purina beyond and Hills diet). My dogs wouldn't go near the food. The Hills brand smelled awful. So I went to return the food. I walked in. Saw only one receipt was in the bag. I went to my vehicle to find the other one. When I came back, Chris is standing a few feet away from the register holding my receipt watching for me. I asked if there was a problem. His reply "well yeah." He begins questioning me why I am returning the merchandise and mentions I seem to be continuously returning items. His question felt like he was interrogating me. I immediately took offense to his attitude and demeanor towards me. I said, my dogs wouldn't eat either one and one brand smells horrible. And proceeded to say I only returned one bag of food previously. Never returned any items prior to that. The prior cashier who helped me last time let me know food items can be returned if the dogs won't eat the food. Chris continued his line of questioning asking me what am I feeding the dogs now. Am I exchanging for another bag. I answered his questions and I shouldn't have had to. It's none of his business what I feed them now. And I do not want another bag. I'm upset. Frustrated by his actions and I rightfully tell him so. Telling him how I feel he is making me feel. I grabbed my receipt from him which he was holding onto tightly showing I am not liking his service. handed it back to the cashier and Chris continues to tell me, he is allowing the return. Absolutely right he is. Their no hassle free return policy was a huge hassle. I'm clearly unhappy and Chris continues to be a condescending on purpose by asking if there anything more he could do for me. I responded with after they way he treated me, I'm going to ask him for help. He continued his belligerent responces in which I told him to stop. How dare he treat me with such disrespect. As I'm walking out the store he continued to berate me with have a nice day. That is unprofessional. Awful customer service. Petsmart has lost my business for good. My treatment doesn't end with this review. I will be following up with the store manager and their head quarters. read more

For $67 dollars I expected a better grooming of my golden. He has streak marks right down his stomach where his hair is half an inch shorter. Same marks going down his legs. I'm sure it isn't an easy job, but for 67 dollars to shave the entire dog the same length you can get a better job done elsewhere. read more

If you haven't taken your dog here, ask for Paige (she's my favorite and my dog) but Haley was good with him too the time Paige wasn't available. They really have taken the time to get to know my dog and his issues, whether it be his very very thick coat, his sensitive skin but more importantly, he's a rescue and came to me with fear aggression issues. Interestingly enough, he does great with these girls and they tell me every time how well behaved he was and how much they love him. I came to Paige most recently after a terrible visit to Hair of the Dog. Ugh...it was such an awful cut they did. Paige did a wonderful job trying to even him up as best as one could given how short some areas were vs. others. It's nice to know they take pride in their work and really care about their clients... and I mean the pets, not just the owners. Rarely do I hear pets in there barking, crying or growling... they seem at peace as is mine. Thanks Paige - Bernie loves you too! :) read more