Bad costumer service they had me waiting for about 30-40 minutes for an employee to help get fishes

3 of my gold honey gouramis are doing great on my 30 gallon fish tank. The price was $8 each read more

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While living in Salinas this was my favorite pet store. I had cats, dogs, and ferrets. This place always had things all three of my animals like. Like pet toys, cages, pet snacks, and food. They have a great supply of grooming tools too. The staff were always very friendly too. I reall enjoyed shopping here. read more

I like Pet Smart as store, however, their website issues are problematic. I tried placing an order online for in store pick up, and the site timed out twice saying it was an error. Both times it charged my card. I finally contacted customer service and they said it would be a week before getting a refund and said they would place the order for me but had to charge my card a third time. Pretty much I'm sure you can guess what I said at that point. No. I would have walked away however one of the delivery companies had a special if you went through their app so I decided to do that because I needed my items. The sale on the app ended up being less, even tipping the driver, than finalizing the order I tried to place so I could stop by the store myself and pick things up. I've found this issue at different Pet Smart stores so I think from now on I will either just walk in or pay someone else to walk in and shop for my items. As a whole, Pet Smart has a lot of good values especially if you have multiple pets. That said.... This interaction took too much time and the end result was better for me. Shopping in their store is a whole different experience. I've always had great service. They do need to do something with their online website. Most people don't want to end up paying for a sale three times and then have their own money tied up for a week before getting it back due to system errors. That's my take on things. read more

The groomer was mad because I clarified brushing issues. They shaved my dad's dog. ............,,....................... zxxx read more

PetSmart - Jenny from Pet smart shaved my dads dog during bath n brush - Pet Stores Near Me - Salinas, California

Was really good, all the pets in there like the hamsters looked really healthy, I actually really enjoyed it.

A week ago I brought my dog in to get his nails trimmed. I arrived at 6:15. When I walked in the groomer said that they stop taking dogs in at 6:00 for nail trims. I asked if that was what was on the website, and she stated no but that was what she was doing. It is frustrating to go home, pick up your pet and is refused service because the groomer decided to stop taking dogs in at 6:00. The manger was not available and the sales clerk took my # but the manager failed to call me. I have tried numerous times to call the store but no one answers. This is not good customer service. read more

today. sunday. one register open. busiest day of the week. 1 star because i bought what i need. customer service lacks read more

Payed for 40 minnows I got at least 28 max! I would've said something there and then but the worker took forever to scoop the fish and I had other things to get done that evening. read more

PetSmart - Minnows - Pet Stores Near Me - Salinas, California

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I went to my local pet smart on sunday 5/18/2025 around 12 pm I'm very disappointed at my local pet smart I was there shoping for my kitten and went to look at the adoption cat corner and I saw that one of the cages that had 2 kitten inside they didn't have any food or water they looked so sad licking the empty food and water dish .I went up to one of the workers at the register and told him that one of the cats cages in the adoption area there were 2 kitten that didn't have food or water and were licking nothing . His respond was oh well the adoption area is a 3 party !!! Like what...... if someone is saying there isn't any food or water and your showing anmails to adopt and as a pet store that is very neglectful as a corporation. Maybe it's time to stop selling and adopting any animals and just stick to selling food and supplies if this is the way this corporation thinks they have no responsibilities of there animal that they host cause it's a 3 party job and then to respond to the situation with such an answer .its really not that hard to check on all the pets and make sure they have food and water regardless if it's a 3 party or not speaclly not knowing how long these animal have been with out food and water. read more

Always Love Coming To PetSmart I Came To Get A Few Fish For Our BiOrb Fish Tank. Got 4 Tetras And An African Frog..!! When I Initially Entered I Asked Young Lady If She Could Call Someone To Assist Me In Fish Department And She Said She Was. I Walked And Looked For Long Time Picking Out My Fish And I Look Back At Young Lady Whom I Had Already Asked For Help Was Now Running The Register And I Gave Her The Ol' What's The DEALIO Look And She Didn't Say Anything So I Waited And Waited And Finally Some Other Young Lady Showed Up And Assisted Me And Apologized For The Delays. I Was A Lil Upset At First But She Made It A Better Experience After We Chopped It Up A Lil. read more

DO NOT GO HERE TO GET YOUR DOG GROOMED. we had an appointment that was canceled day of. rescheduled for the next day and canceled again. I don't recommend Ashley in the grooming department, she greeted me with attitude from the start. completely rude and unprofessional. Also, she's groomed my before and I requested to never get her again because of the horrible botched job she did on my dog. she left several razor nicks on him, over cut his nails and my dog left trembling. dont go here unless you and your dog want to leave completely upset. read more

Ok let me start by saying Petsmart is normally one of my favorites for my pet needs, however today I went to this location and it was disgusting.. you walk in it's stinks of urine the floors are filthy, carts filthy. We went to look for some fish and there was no employee to be found for assistance. Lines were really long and I'm guessing the two at the register were the only employees in the store.. the bathrooms are filthy.. we walked around several times just trying to find someone vea due there was no price tags on anything.. also just for those that like to use their phone there's no service at all in there. The store is really dirty and needs maintenance and more employees I don't know if I'll be back read more

Today we went to look around and fell in love with this cute chubby fluffy hamster. So cute ! Love her... We asked for help and this lady I am not sure of her name, short hair, helped us. She answered all our questions and made us feel comfortable with any question or concerns we had. She was the best! Also the cashier , Mathew, I believe was super cool and nice :) . It's rare to find genuine nice people that enjoy their job! Great customer service:) Thank you!! read more

PetSmart - :) - Pet Stores Near Me - Salinas, California

After 10 years of having my chihuahua dog getting monthly nails trim. The groom department is telling me my dog Kiki has an issue with her hind leg. Sorry Wrong! I take care of my dogs and they see a veterinarian once yearly. I will NOT! Be returning to pet smart, loose my number! read more

PetSmart - Pet Stores Near Me - Salinas, California

The review is for the pet grooming salon. Second time we take Addie, she came out clean and happy. The was nice and relaxed in my office after her appointment. Happy geriatric dog, happy mom. :) read more

PetSmart - Tired after her grooming appointment. :) - Pet Stores Near Me - Salinas, California

My sweet dog was sent away with only half a haircut today. The groomer, Madison, was rude and uncaring. I will never bring one of my pets to the groomer at Salinas Petsmart again. This is very sad because I have used Petsmart in the bay area for about 20 years and have always been pleased with their service. Unfortunately, the Salinas PetSmart is very poorly run. I spoke with the shift manager, Jennifer, and she was not helpful. read more

I would give this store no stars if it would let me! The employees are constantly rude, the store is always dirty, and tonight i was out of town visiting a relative in hospice, i prepaid for a bag of dog food around noon, arrived back into town around 6pm, they close at 6:30pm on Sundays, pulled up at the door as 2 employees were locking the door! Another gentleman asked if he could just grab the bag of dog food he also prepaid for, the blond employee told him "No sorry I already set the alarm!" Then told him "we have no manager to close so we are leaving"! Such a garbage store! Sadly they carry the only dog food that doesnt give my dogs the runs, from now on I will be driving all the way to Sand City! Please dont shop here!! read more

I recently took both of my dogs in for a grooming. DeeDee was awesome she did a great job grooming Toby. She also recommended a Angel Eyes powder for some stains he had on his paws. I will definately take him to her again. Dezra also took great care of Chip he was so soft and clean and his nails were nicely trimmed. Great experience!!! They called me in early and they were finished in an hour and a half it was perfect timing.?Thanks again... read more

This place is so bad. We moved into the area not that long ago and my dog needed her nails trimmed. She was already getting groomed at another location in San Jose. We called and tried to make an appointment. The lady on the phone looked her up and said since she has never been to their store, we would have to purchase a full grooming package so they can check her temperament. We were shocked. We asked if there was a note saying she was a vicious dog and that we been coming to the same company for grooming. She said to not make an appointment and go somewhere else. Stupid hooker. We even walked in the store to find unhelpful and rude staff. They look at you as another person through the door and not even a greeting when you come in. They lost our business. Pet Smart is also notorious for pit bull discrimination. We'll keep our business with Pet Co who welcomes all breeds and has a friendly staff. read more

This is the worst Petsmart in the country, by far. I don't know who the manager is there, but there is no excuse for having only 1 checkout open during rush hour. The shelves are lacking product while there is stock in the back, the staff is underaged and rude, and the kids behind the register seem to care more about talking to each other than taking care of the customers. Every time I go there It seem like I waste a half hour in line, and a another 10 minutes waiting for someone to fetch what I need from the warehouse. Just horrible all around. From now on I will just order what I need from Amazon. read more

This location has horrible customer service. Especially a few of the female employees, they are extremely rude, have an attitude and make you not want to come back. They all seem miserable and I feel sorry that the customers have to deal with that while trying to shop for their fur babies. Jen and Vic the store managers have the worst attitudes of them all. Jen seems very stuck up and Vic doesn't seem like he's doing a very good job as a manager, letting his employees do as they please and not ask them to be better. The one employee with longer blonde hair, should not have a job in customer service. Her attitude is disgusting and she is rude as hell. I honestly don't know how she's had a job in customer service for so long. It's so sad. I do not recommend supporting this particular location shopping wise. The grooming salon is amazing, the staff is all so very kind and friendly I absolutely love Yvette as the grooming salon manager. At least ONE of the managers has their head on properly, and it's Yvette. So to conclude my rant, dont even bother going in to shop unless you plan on leaving in a bad mood. read more

Hi Pet-smart and Pet-smart customers, I went in assuming we get our dog done to exception because Shio doesn't like being his toes done, and being restrained. He told me three times I dislike this place.[peeing on ground] I for one understand Pet-smart has too many bad memories. If your dog doesn't want to be at place, then I had previously herbally sedated him it wasn't enough for those Staffers. I did in mind for other dogs, and human groomers but seems when I believe how I saw how shio was going groomed he didn't want to go. Shio gets groomed by me once a week, but I don't have time to do because my mother is sick, and she has to cared for, Normally I hate imagine him returning upset and calming him down is harder. If you own a Maltese don't take him to Pet-smart find mobile groomer or take him to vet they told us this. I was thinking this preferential treatment. In future I think I going tell all my friends and family never to take their pets to Pets-mart you lost a customer forever more. I gave him sedation so he would calm to handle and he would easy handle, Normally grooming I guess for they think they can handle Maltese It baffles me. Maltese do not let go someone who slighted them. I know this, they give you look and they bite. So to think you know better than I do you have lot to learn. None of those groomers talk to dogs...Dogs I saw being groomed were crying. I think most of percentage people don't care when come get their dogs done. Other issue they do not trust customers on rabies and vaccinations. So for me I find them untrustworthy which causes a rift, no I am returning. Even to buy things from this store. Go to Collier feed or Pet fun or Chewy.com. read more

HORRIBLE Curbside service with a wait time of 15-20 the least! I checked in through the app and called the store. Staff did not apologize for the wait time. Will start going to Pet Fun for the items I need. read more

I stopped by this pet smart to look at the fish and because I came at 8 and the store closes at 9 they were super rude and just trying to get me out of the way, they did not help at all. I didn't even end up buying the fish I wanted because they dropped one on the floor and were more concerned about locking the animals up then helping me purchase my pet. I don't recommend coming to this location. read more

The betta fish at this store look sick, they are in the smallest containers and in a very dark area with little to no light. I saw 3 dead bettas at once and it was disgusting. I'd expect that the employees would notice this before the customers. read more

I decided to give this place a second chance. That was a bad idea. Find somewhere else to take your dog for any grooming or nail trims. The people that work in the grooming department have the worst customer service ever! read more

Went to get my dogs nail trimmed as a walk in, the lady was very rude not trying to give me service said it would be a 30 minute wait that there was 3 people ahead of me and pointed at the customers, she wanted me basically to say never mind but I said I'll wait and she said walk around the store. She did not take my name so I just left and went to PetSmart in seaside and they took my dog in right away! I DO NOT RECOMMEND SALINAS PETSMART GROOMING. read more

I've been coming to petsmart for YEARS! I was very disappointed and angry with my recent groom. The groomers name is Amanda and she BUTCHERED my poor dog. I have never had my dog given to me in this condition. It's like she didn't even try. The body looked like gross, but the head looked disgusting! Like she just made random chops and it didn't looks even... like her head was huge compared to her body. I would post a picture of how bad it was but it's too embarrassing! I WILL NOT RECOMMEND AMANDA!!! The only reason I'm giving any stars at all is because this is the first time this has happened. Anytime before this was a great cut. Please for the love of god, DO NOT BOOK WITH AMANDA. All the other girls are great. read more

Shop Petsmart will match any price out there and they do awesome customer service , They promise to make you happy , They are the best with your needs for you loved pets read more

I think the groomers here do a wonderful job. But for goodness sake, hire more groomers or pay them more! There is obviously bad management here. It takes weeks to get an appointment, then they call back that someone broke an ankle and they had some girls quit. Had to reschedule. read more

Worst customer service! The managers are the WORST of WORST. A easy 7 min trip ended up taking 30 min. Cashiers were tied up in a long line and paged for help. Management knew I needed help but continued to tell the cashiers to get to it themselves. I had already been waiting for several minutes. Managers are not team players and don't care for the customers. When I finally got help the associate had such a sour attitude and was irritated that I needed help. read more

The two young ladies did a fantastic cut and trim on my Emma and Frankie yesterday.

This review is based on the grooming department. I've been taking my miniature schnauzer here for over two years. Their intake is standard and consistent, they've always been nice. Times quoted are always on time or earlier. As far as quality of grooming... it's been hit and miss for us. Maybe 40% of the time, our dog feels grimy around her ears and neck. It's almost like they didn't rinse all the shampoo out. Although, tonight has appeared to be the best grooming experience so far. Holly was our groomer and I think I will always request her. Tikka looked great, she felt silky-smooth and I was pleased to get a download from Holly regarding my dog's behavior during the grooming. If you get your dog groomed at the Salinas PetSmart, I highly recommend Holly! read more

PetSmart - Clean beard, fluffy legs and short skirt! We love our Schnauzer cut! - Pet Stores Near Me - Salinas, California

This store was absolutely ridiculous. All I went in for was mealworms for my Chameleon. Waiting near the fish area for about 10 mins and no one asked for help and no one was there. Then I decided to go to the cashier for assistance. Mind you this line took me about 20 mins. Once there I was told to go back to the area I waited once before. No assistance. Worst costumer service I've experienced. Doesn't deserve a single star. read more

First of all let me start with a back story: I went looking for a new harness for my husky since she had broke the 2 I had for her. I let an employee know my concern and they showed me a $50 one, i said let's say it does not last her or snaps can I return it? They told me yes. If I lost my receipt that I could at least get store credit. The amount of days didn't matter as well they said and I asked very detailed questions about their policy because I understand what it's like to work CS and have customers not understand certain details so I wanted to make sure I knew what I could do if anything happened. Well a month and a half later it turns out my husky snapped her harness against her kennel and I was like OK I'll go exchange it for a new one but unfortunately I lost the receipt but I knew I could at least exchange (or I was under the impression) I get there and the employee is kind of lost I can tell he was new so he then asks another one for help, she comes off super rude to him & then she starts helping. She asks me how long has it been I say maybe a month or little over she says ok and looks at the harness. OBVIOUSLY the harness isn't looking brand new...it's for a DOG? Dogs play and get dirty so obviously it was dirty & CLEARLY BROKEN BECAUSE IT WASN'T AS DURABLE AS IT SAID. She then finds my receipt through my phone number & said ok....well this honestly looks like you've had it for "over a month..or 2...honestly 3 I can not return it " I said um the policy never stated how long I have and I just want an exchange? And to top it off it hasn't been that long it was a little dusty. She then says " well I can't find your receipt " when it clearly was on the screen..she lied. She then says WELL...let me ask my manager & her manager said yes return it and so she starts returning it while being super hostile and making unnecessary comments on how to care for my animal as if I didn't know? And not saying it in a helpful way but more condescending because she was upset her manager allowed me to return it? Like sorry not sorry María (her name) but it is not coming out of your paycheck. If you're working at a pet store I assume you want to help owners as much as possible to ensure their dogs / pets well being. Not be angry because I wanted something better for them. Then she would not SHUT UP about me purchasing something expensive and trying to return it saying " next time don't buy something expensive if you're going to be returning it with out receipts " like how degrading is that comment. Maria tried to embarrass me in front of other customers and make me feel bad. Here's a suggestion for you María, make sure your coworkers aren't misinformed about store policies since you care so much, so you don't have to be a complete jerk to customers. Ps. Idk who the hell the manager is but they were too busy hiding in their office to come help with the situation. Really couldnt leave sitting on your phone to help out? TERRIBLE service. I could give it no stars if I could. I won't be returning to this store location anymore. I would much rather go to the one in Santa Cruz. Staff is WAY more helpful and friendly. read more

Try avoiding this pet smart store if you can. I have brought my dog here twice for grooming and every time they've been rude. If they talk to down to us owners how do they treat and talk to our pets. I've been going to seaside to get my dog groomed which is sooooo much better and nicer employees. If you want to get talked down to or have someone be rude to you then go ahead you've been warned. Also not all cashiers are friendly. Some looked annoyed to be there. At all cost I avoid coming here for all of my dogs needs. Not worth it. read more

Never going back there again very bad customer service very bad work. Never been so disappointed of any place like this one.

What horrible service . Walked in to purchase a pet today and got interrogated about what I have with attitude. Glared at like I didn't want to take care of it . I complained to the front counter too about my bad experience, I know she won't tell her leads but people should know. Unwelcoming service. read more

Dont get me wrong I love coming to this store and getting goodies for my puppy but this lady alysha rolled her eyes and " ugh " because I asked her if she can look up my number and tell me what kind of harness I got the previous time and she did not like that I asked her ! She Went to the office asked them how to do it and laughed and mocked me!! VERY UNPROFESSIONAL!!!! Never had a bad experience with them untill today! 6/23/21 read more