Never going back there again very bad customer service very bad work. Never been so disappointed of any place like this one.

About a year ago I came into PetSmart looking for a guinea pig. They had a white one that was free due to her being returned. I asked why and if she was healthy enough to be adopted. They said that the "Vet" checked her out and she was good to go, the only thing is that once I took the guinea pig I could not bring her back to the store. That should have been my first clue that something wasn't right with the guinea pig. After having her(the guinea pig) home for a few days I realized she went to the bathroom A LOT. I couldn't hold her because she would pee all over me. Finally I took her the vet only to find out that she had kidney failure. She really was "good to go" right PetSmart? Then recently I decided to go back, hoping that the way the animals were treated would be changed. I was wrong. I bought another guinea pig only to take her back the next day due to her showing signs of a sickness. What the heck PetSmart!!! Really?!?! This is horrible, are all you animals sick? Does your "vet" really check them out before you put them out on the floor to sell? You really need to start taking better care of your animals. read more

What horrible service . Walked in to purchase a pet today and got interrogated about what I have with attitude. Glared at like I didn't want to take care of it . I complained to the front counter too about my bad experience, I know she won't tell her leads but people should know. Unwelcoming service. read more

Dont get me wrong I love coming to this store and getting goodies for my puppy but this lady alysha rolled her eyes and " ugh " because I asked her if she can look up my number and tell me what kind of harness I got the previous time and she did not like that I asked her ! She Went to the office asked them how to do it and laughed and mocked me!! VERY UNPROFESSIONAL!!!! Never had a bad experience with them untill today! 6/23/21 read more

I called previously about a particular product. I was more than pleased to find out they had the product I was looking for. On the downside, I showed up, realized that particular product was out of reach for the consumer. I waited, and waited.... Took my dog for a walk around the store to find an available associate and found nobody available to help. After 30 minutes I confronted an associate for help and was put off... In the end I walked out. Whoever is the store manager really needs to train their associates better. I work on a military installation, we greet customers in 10seconds and if they look lost we help them right away. Working at a particular business isn't about the employee's social life, it about who makes their paycheck happen. With that said... Petsmart in Salinas just lost a $100+ sale, I would NOT recommend them to my friends, family or anyone else. read more

Do not waste your time or support this sorry existence of a Petsmart. This is for the store only, because the Banfield hospital is actually really great. The manager lady is a snobbish BITCH (the one with the glasses). I have my reasons. She was ridiculously rude to me when I came to talk to her inquiring about my application for job openings. It appeared I was bothering her and she obviously wanted to shoo me away from her office. The other associates are just okay. Petsmart associates, although some seemingly nice enough, basically seem to be like novices moving around mindlessly. I can't believe I took the time and effort to bring myself here and show my interest in working for this shithole and then be treated like that. I am too overqualified to work here anyways. The store is well kept and supplied, but every time I come in here there is such a void feeling, than I see that manager lady walking around. Eww.. I would rather much go to another pet store who are run and staffed with people with real compassion along with professional and efficient service for pet needs (Pet Fun, Petco). And having met that manager, I'm not sure if this store is capable of that. It's either that.. or Walmart. read more

So I made an appointment for my dog to get groomed/bathed about 2-3 days ago. I drive to PetSmart (20 miles from where I live) only for them to tell me my dog was only down for a bath, even after I told them over the phone she needed a trim and she tried rescheduling me for another appointment 20 days from now. Get your shit together PetSmart listen to what people say when they make appointments. Biggest waste of my time and my dog has been there at least 4 times so why would she just need a bath if I take her to get groomed? PetSmart got me fucked up read more

I get my 2 puppies stuff here all the time! The staff has always been nice towards their customers! Always have what I need in stock. I might just say they have too much stuff! They have stuff for pets of all kind too. read more

Great service in this store the employees are very nice and curdious. I always enjoy coming here for that reason from when you walk in to when you check out very friendly.the store itself has a lot of inventory I wish it was a little better stocked but overall higly recommend this store for pet lovers. read more

Sue was so very helpful! My husband found a tiny puppy on our door step and we had to get some supplies and a gate for it and our other dog. She showed us exactly what we needed and helped us pick the right one. She was so awesome! I will say though another employee who was NOT SUE. tried to tell me " oh don't feed your dog that!!!" First off if it isn't good don't stock it.. Second if you are not a vet don't tell what to feed my baby's.. So they may wanna be reminded that they are not vets... But the selection of everything we needed was amazing! read more

Worst customer service ever! Completely misinformed staff. The vet should have her licensed pulled! Stay away if you love your animal.

Best pet store I have ever been to! I have a 8 month old loveable pitbull that went inside with me. I have only been to this store once because it is not located close to my home. This store is huge and the selection of dog harnesses are much larger than I have ever seen in a pet store near me! My dog was warmly welcomed at the front by the cashiers. After picking a new collar and Kermit the frog toy we headed to the front. The cashier also helped me find some spray that would help prevent my dog from chewing my TV power cord while I'm not home! Very happy with my experience. Much better than my local Petco I normally visit. Will return if in the area! read more

PetSmart - Tiger loves his new toy! - Pet Stores Near Me - Salinas, California

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I never come in here but since I got a puppy I had to come. Everyone was extremely friendly, I was asked multiple times by the employees if I needed help. Excellent customer service. Everyone was helpful. Thankyou ! read more

Grossest bathroom ever. Y'all should really focus your tasks on maintaining the bathrooms.

Only person I trust are Dee Dee , Priscilla . Taylor and Felicia to do my Dogs, all the rest of the groomers are unexperienced and poorly trained, one lady did my dogs nails and told me they were close to the quick or something and then I went back in and another girl did the nails closer said they were not even filed right. I've been here for many years and never had a problem almost everyone here has done my dogs nails, the the person who did them was the manger. Make sure you set your appointments with the lady's i mentioned, for the best service. read more

I honestly wish I could give my experience 0 stars, first of all the 2 cats in the adoption center looked very sad and the "toys" for the cats were ripped and not even a toy at all. Absolutely disgusted on how they treat the cats and the experience was horrible. read more

We had to come in for some Parrot food and did a little Christmas shopping for my buddy Chachi. They had a good price on ZuPreem Fruit blend pellets. I found a really cute Bow Tie Collar for Chachi but some of the sewing was a little off so they gave me a 25% discount! Score! Also got some cute leg warmers for him. I hope his boney legs like them. read more

PetSmart - Chachi his new Bow Tie Collar - Pet Stores Near Me - Salinas, California

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We come her at least once a week and sometimes more. We love that they've started carrying Innova cat and dog food. They remember us and our pets, which is lovely. I take all three of our dogs to be groomed there. My greyhound loves Michelle. My tiny chihuahuas love Michaela, Michelle and Kimiko. They are always super friendly and glad to see my dogs. As much as I'd rather not go to a big box store, the customer service keeps me coming back. Now if they just make their rewards card send me some rewards we'd be set. read more

Kevin is the greatest!! Friendly, professional and very knowledgeable!! He helped me with purchasing my first bearded dragon, tank and assessories, and was very patient in answering all of my questions. Thank you again KEVIN AND PETSMART!! read more

We got there for puppy class, but it was cancelled without notifying us. I am upset because my puppy gets car sick. She threw up in car on our way to the store and to put her through this for nothing. Thanks a lot! read more

What a shit show; employees are slow, not helpful, not friendly (including at check out). On top of that, their hangers for flea meds are just suggestive, just because the card is there doesn't mean they have it. I pick one up, they don't have the 3 pack ($33.00), only the 6 ($89.99), my math says that should be $66.00 (not common core either).....shocker. I just happened to be in Salinas so I stopped in but I will avoid this store at all costs, I suggest you do the same. read more

BEWARE!!!!!! They called animal control on me. My dog which has been getting groomed here for YEARS since he was 7 weeks old had allergies and was sick. He had just left the vet and I took him in to get groomed. I CLEARLY told them it might NOT be a good idea to cut my dogs nails because his paws were sensitive and he was having discomfort due to allergies. They assured me it would be fine and not to worry. What did they do? They cut his nails and he bit the groomer (he's a little chihuahua) and they call animal control?!!! Wow! My dog is sick!! They've known him for years! He was clearly just hurting!!! How could you work at a pet store and be so heartless toward people's pets?! read more

I'm actually going to break this review down into two parts: the store itself, and the grooming. THE STORE I love shopping here for my four-legged friends. They've got a really good selection of foods, toys, beds, vitamins, and everything else you can think of. Their prices are reasonable and their staff is always friendly & helpful. Sadly, I no longer have a dog at the moment. But once I get one again, I'll be spending more money here just like before lol. GROOMING I took my golden (RIP) here once, and would not do so again. The first problem I had was the scheduling. I made an appointment for 10:00 am to have him bathed & brushed...nothing fancy. Upon arrival, I was informed that I could pick him up again around 5:00 pm. Say what? Why so long? Never did get a very good answer to that. But the bigger issue I had is when I picked my pal up. Now, anyone who knew my dog knows that he was the most loving, social, attention-hogging goofball around. He LOVED meeting people, playing, etc. Whenever I would bring him into PetSmart (or even the vet's office, if you can imagine that!) he would lead the way, pulling me in through the door so that he could greet new people and have some fun. So it was somewhat of a shock when I picked him up after his appointment with the grooming staff and he practically dragged me OUT the door! He wanted nothing to do staying there any moment longer. I don't know what happened, and it didn't appear that he had been mistreated in any way, but he absolutely didn't like being there and wanted to leave asap. In a nutshell, I give the store an overall score of 4 stars. But the grooming would be 2 stars at best. read more

Extremely disappointed and will never go back! I took my dog to get groomed and trimmed. He's a small really friendly dog about ten pounds. Dropped him of early when they opened. I received a call two hours later. Thinking it was to let me know they where done. Come to find out they called to tell me they had actually CUT my dog. They took him next door to the vet hospital inside pet smart. They took care of everything. Expected! He needed to get stitches! Three stitches! Finally! They call me to pick him up...around 6 hours start to finish. They gave him a horrible hair cut! Looking and feeling bad.! Top it of, when my son and I went back a few days later to get his collar. That they forgot to give back and never called to inform me. I had to call. There was a huge Husky walking out of the grooming place and attacked a golden retriever... The careless unexperienced managment has lost my trust for my pet and sons safety. Will never spend a dollar at that place again! read more

I went in to buy some fish for my aquarium and they had dead fish everywhere they all looked sad and unhealthy. even their Betta fish looked rough. none. the less I bought some fish I bought some tetras and some Cory cats. they all died or got ich. when I went to return them the lady was being passive aggressive and they didn't refund my money even though my tank wasn't the problem read more

The store is a great place to shop with your best friends. They have dog foods that other department stores do not have. But their grooming, lets just say im not a fan. Their staff at the grooming area are rude & kind of b*tchy. They dont know how to show real customer service. Sometimes they forget to jot you and your pet's name for grooming appointment when you call them. It happened to me twice. So make sure they got your day of appointment down. Furthermore, the way they groom your pet is alright. A little pricey though =\ read more

I take my dogs here to get their nails trimmed (my dogs are complete a$$holes with their nails) and they do a great job with them. I appreciate their great service and reasonable prices. read more

Pet Smart employees were so kind to my adopted dog yesterday. I had booked a grooming appointment. My dog was upset. I adopted her from the SPCA in December. She had been surrendered twice during her life before I adopted her. Seeing the other animals, I think she was afraid I was going to return her as well. I expressed my concern and the employees said they could do a quick trim while I stayed. Ten minutes later my happy pup and I were on our way home. Way to go Pet Smart! read more

To start off with they say walk-in are welcome when they are not. So I made an appointment I was told told my GSD would ave all this cleaning done to him I thought oh that's awesome. So I took him in and left him for a couple of hours. When I picked him up I read the report he only had a wash 15 minutes of brushing, ears cleaned and his nails trimmed (which I trimmed only a couple of days before) I didn't fuss about it. He's NEVER had fleas but since I took him there and brought him home he's been itching away. I put flea repellent on him. Never taking him back. We bought a dog house for him the guy helping us told us that the dog house was very durable and sturdy. Ha! We brought it home and it was a flimsy and the nails that were screwed in were falling out. My husband took it back. We agreed we won't be petsmart customers. read more

Just called to see if they had a product. Sales associate went to check. After 10 minutes on hold I got cut off. Called back & no one knows who was getting the information I needed. They offered to put me on hold again. No thank you! I will take my money elsewhere!! read more

Like any other Pets Mart, this is a pretty decent place to shop for your pets. It's a little smaller than some; however in the grand scheme of things it's still pretty large for a pet store. They sell fish, birds, rodents, and related equipment as cat and dog stuff. If you're not from the area, don't worry about the Salinas stereotype. This store and the shopping center in general is very clean and safe. You won't see much, if any riff raff hanging out here. With that said, I prefer Pet Pals in the Santa Cruz area. It's sort of like a Costco for pets. Much larger selection. read more

I am not happy that they charged me $7 for deep conditioner when we specifically talked about whether this was necessary or not before they started grooming my dog. I said I did not think it was necessary because we have never had to deep condition him before. I would say that if you want to use conditioner on the animals that you groom to make your job easier that's fine but don't charge the customer 7 more dollars. I'm giving them two stars because the last couple of times they've done a good job of grooming my dog. read more

This store is awful. They never have what you need, the prices are too high, the service is terrible, and the place is not clean. You can never find any help when you need it. There is never anyone on the floor and if you do happen to see someone they dissappear. It frustrates me to no end that I am forced to deal with this place but they are the only ones who carry my dogs food brand. Do not go here unless you do not need any help ever and if you're only looking for one thing. Just buy online if you can, don't waste your time at this store. read more

Did a great job with my lil guy, Baby A! Very pleased. Just wish it wasn't so expensive.

Took my dog here for a bath and have no complaints about the service. They did an awesome job with him. The store, though. The store was dark and unorganized. I had to pull out my iPhone and use the light to read ingredients on a food bag at one point. Creepy read more

The ghetto of dog groomers! Looks like a bunch of jail birds working at this dirty grooming dept. They didn't even clean between dog appointments! Hair everywhere and the front desk was rude to top it off. I walked out with my dogs once I saw the mess in the grooming office. The store looked fine but not the groomer area!! double ewwwwwwwwwww!!! read more

Grooming department is lame. They don't even follow the Petsmart policy for dog grooming found on the website and turned my puppy away. After reading other Yelper's experience that is probably a good thing! Cutting dogs, really?? read more

Horrible experience!!! Came here because I needed a small crate for my dog, I asked for direction to where they were and was directed to the wrong part of the store. Ended up finding one myself for a price of $34.99. I took it to the cashier and they couldn't wring it up. The manager went to where they were located and tried to charge me $39.99. I went back there with her and she removed the price tag and to my surprise the price underneath was $29.99. Way to raiser your prices during the holidays!!! read more

These guys just about stepped all over there winky today trying to do it simple exchange turned a five-minute process into a half an hour girl that know how to use a computer if it wasn't for Jonathan the manager to come in and save the day I would have left extremely pissed off I'm happy and I would have drove an hour to go to any other pet store then come back to this place but fortunately he fix that read more

i love to bring our dogs in here when we shopping for them!! the staff are always very friendly and excited to see our dogs even if they don't have appointments!! they have great treats for any pet you may have! i would recommend them to everyone!! read more