Not sure why this PetSmart has such low reviews. This location is huge with ample parking and the place is overall very clean. You just need to know your way around the store and follow the signage. I did have a little difficulty finding an exact cat wet food supplement, and with a little bit of course walking around, I noticed that it was not organized with the brand but had a specific section itself with other wet foods. Checking out was super quick and easy too. read more

I will never visit their grooming dept again after years of being a customer. I dropped my pup off for his 4pm appointment & "Bailey" informed me that it would be a few hours. 45 mins later she called to confirm he is ready for pickup and I said okay. "Bailey" proceeded to call me 10 more times during my work meeting and left a snarky voicemail! For previous appointments I spent hours in the parking lot past 7pm waiting for them with no complaints. I don't mind paying a $10 fee but the 10 additional calls and rude voicemails are intolerable! Some of us have real jobs! read more

The workers are so nice here!! Always welcome me in and make good conversation while checking out. I personally love the Royal Canin dachshund dry food as they carry it in bulk. I also pick up the dachshund wet loaf food, it is pricey, but my dog loves it and looks forward to breakfast and dinner. For my cat, I get the purina one chicken dry food. He also loves the beef and liver purina one wet food - he eats the whole can! I tend to always pick up some 'destroyer' toys for my dog and they have all kinds to choose from. Same with the cat toy selection. Lastly, I always grab a pack of the Himalayan cheese bones. Marlo goes crazy for them! read more

Great store. It is well organized and for a store that allows pets, it was super clean. My new rescue is on a special diet per her vet and I am able to purchase a small size bag here. I like purchasing small bags, since I have only one small dog. Plus, it keeps the kibble fresher. I also, like their variety of treats and dental products. The staff is friendly and their frequent shopper rewards program is well worth signing up for. read more

PetSmart - My dogs favorite - Pet Training Near Me - Saint Louis, Missouri

I needed some new food for my dog, he developed some kind of allergy to his old one. After chatting with the vet, they suggested Hill's. It's a common brand, so I figured they would be well stocked. The layout of the dog section is a bit confusing, but once I figured it out- we were good to go. Tons of options for all dogs with all different needs. They had many Hill's options, I went with the sensitive stomach food. They also provide grooming services, have food and necessities for many different kinds of pets/ animals, toys, accessories, the works. It's always fun to come in and see dog owners bring their pets as well. read more

The store is very clean and organized. The staff were friendly. It was such a calm environment. The cashier also price matched!

Natalie is amazing! She was so kind, pleasant, and understanding. Great experience! She was attentive and reassured my nervous dog, with a lot of patience and empathy. read more

do not take your dog to this location!!!! it is the worst grooming ive ever received for my babies and they were traumatized after the experience!!! read more

Natalie is a bilingual, very sweet, very understanding bather, she's not a groomer so she can't cut your dogs hair but if you need your pets bath, nails, teeth, ears, even paints nails! She is your gal, i cannot rave about her enough, she's the reason i keep coming back read more

Even though I had not received notification that my dog was done with grooming, I went to pickher up because it had been over 4 hours since I dropped her off. Petsmart Brentwood was like a bathroom: hot and steamy. They do not provide water. My dog has a double coat; so my vet said she was probably dehydrated after these conditions. They are also abusive to their employees by not providing even a lunch break. read more

Jermesha was so helpful when I went In for a terrarium for my snake and weight gainer dog food for my dog after her pregnancy . Thank you so much for being the best worker and such an amazing soul to be helped by . read more

Management here needs a complete overhaul, I avoid this location at all costs and I highly suggest not going here, I had one gentleman greet me and after that I was not helped. read more

If I could give zero stars, I would! This is the second time the have SHAVED my golden doodle. I brush my dog everyday, and the in between appointments of the shavings, he has only gotten trims. I watched them shave another golden doodle when I was dropping my dog off. They simply just don't want to take the time to actually groom and trim them, as golden doodles should be. Shaving is easier obviously. Will not be back!! read more

I'm appalled at the way Allison treated my granny dog on a visit we we're treated very poorly. Management what is that they put us on a endless hold I guess we were supposed to allow my granny dog to be treated poorly he has been acting strange I don't know what she did to him but please you have been warned about the store in Richmond Heights poor service to the dogs and their humans read more

I've always had a pleasant experience with the associates when I visit- always in a good mood to chat. Today really out shined for a quick run for cat food. Benji in the fish department is quite friendly and really made our day :) everyone keep up the great work & thank you for what you do. read more

This is my first time visiting this petsmart store. This store is smaller compare to all other petsmart store I have been to. We needed to buy some shampoo for our dog since we forgot to bring it on our trip. The staff here are friendly. There are plenty of parking in this plaza. We got the shampoo we were looking for and it smells really good. read more

Petsmart Crystal City Mo...I have been having my dog groomed by Legacy for the last 2 years. She is great, usually. Today I had a 12:30 pm appointment and Legacy ALWAYS calls to let me know when my dog is done. I called Petsmart at 6:04 pm asking about my dog. I was told the Grooming salon was closed but I could pick up my dog. I got no call or text. I watched all day for a call or text. I got to Petsmart and Legacy was gone but there was a young man there named Matt in the salon with the lights off. I asked why I didn't get a call. He said Legacy did call. I said no, no calls no missed calls. He said he was standing right there when she called. I reiterated there were no calls. He went on that I need to update my phone number (that I've had for over 10 years). I found him completely unprofessional and rude. There could have been an apology or a professional response instead of an argumentative attitude. I told him I was done with him and would speak with Legacy tomorrow. I said thank you when leaving and he responded UhHuh. I have never experienced this type of service from an Employee at this Petsmart since Petsmart opened in Festus. EVERYONE there has always been amazing and completely professional and friendly. Sad to have this blight present itself at this location. ​​​ read more

This PetSmart gets my poodle all the way together. The sales associates are helpful and informative about pet supplies and purchases. I would highly recommend for grooming. read more

I specifically told the groomer NOT to cut my dog low & do not cut her face and he did just that! Like are you incompetent that you can't comprehend simple instructions? His name is Burke! Ridiculous! read more

Terrible experience trying to get my dog groomed. They wouldn't take our rabbis vaccination documents even though the CDC accepted them. The people who worked there lack basic social skills. read more

We have taken our Yorkie to PetSmart for a long time to get her groomed. Feb 16, 2024 was just the same. When my husband went to pick her up the groomer told him they "nicked" her while grooming her. It was more than a nick, she was skinned along her leg. I can't imagine the fear and pain our Yorkie was in when it happen. I won't be taking her back to Crystal City, MO PetSmart as they lied about it being a "nick" and didn't offer any compensation for her grooming or a vet visit if it became necessary. read more

PetSmart - Loose skin that was cut - Pet Training Near Me - Saint Louis, Missouri

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The building is a little dated and the parking situation in that lot is rough but the pre order and pick up process is really smooth. A couple of times I have ordered online for pickup and they have clear signage when you walk it on where to go for pick up. There is a button you push and both times a team member has come really promptly and retrieved my order in a timely manner sending me back on my way. Would definitely recommend this service. read more

A groomer named Andrea shaved our dog down further than we wanted. I specifically said we did not want our dog's fur cut too low. I said it twice. read more

I go here for my Royal Canin Food and puppy pads. I've also been for a few other odds and ends. They actually have good sales on things but regular prices are a little steep. I'm not a fan of the smell when you first walk in but I guess that comes with the territory when you have so many people going in and out with animals read more

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Book your grooming appointment with Burke. My dog came back with teeth cleaner than I expected, and extra fresh hair. Highly recommended this groomer!! read more

PetSmart is actually awesome. Never had a problem, service always great, kind workers, everything for all sorts of pets, Reccomend!

Still keeping bettas in tiny cups :( and selling customers too small tanks. They need at least 5 gallons to thrive. When kept in these cups, they are being ammonia poisoned. There are small pet shops in STL where bettas are kept in their big tanks with other fish! Find those!! (Pet Connections on Vandeventer is one.) read more

PetSmart - Pet Training Near Me - Saint Louis, Missouri

I will never be bringing my dogs back to petsmart grooming again. Had my Yorkie groomed there Saturday. She was licking her paw a lot, so we checked it out to discover her nail had been cut so short you could barely see it (which I know this was extremely painful, and had to of bleed a lot) and her paw bad was skinned. To say I'm mad is an understatement, and their grooming department doesn't not even deserve one star. I will be contacting the store because no animal should come home from a grooming appointment harmed like this. The negligence of this situation is infuriating. Do not bring your fur babies here!!! read more

PetSmart - Pet Training Near Me - Saint Louis, Missouri

We have adopted a new fur baby (1 year old) from All About Paws and we needed all new stuff for her. We decided Petsmart was the best place to go. We walked in looking dazed and confused and Melissa came up to us and asked if we needed help. She gently guided us to items that were needed and also gave us a booklet with coupons that we could use. A new bed, food, collars, leash, etc. We actually came back the following day because we forgot to get a seatbelt for Spaulding. Would I come back here? Yes, time and time again. read more

I have never written a bad review, so this will be the first...I read other bad reviews prior to booking the grooming appointment, but I reluctantly decided to go ahead and book anyway. When I checked in, the groomer asked how much length I wanted off, in which I requested a bath and a scissor cut, as my dog is a flat coat retriever, whose hair is not meant to be shaved or cut down too short. Instead, my dog received a shave. His coat is going to take several months, if not a year, to correct; this has happened once before. When I picked up my dog, I was extremely upset, wondering why he was not groomed the way I requested. The groomer's response was, according to their records, "this is the same cut your dog got a year ago." This information is not true; I have taken both of my dogs to different Pet Smart locations (most recently in May), asked for the same grooming, and they both looked amazing afterward. I'm not sure why the groomer looked at previous records anyway- what was the point of asking what I wanted done at check in? I was offered a refund and half off my next grooming, but declined the refund because I didn't want to be rude + he is clean with nails trimmed. However, I won't be going back. I am extremely disappointed. read more

PetSmart - Pet Training Near Me - Saint Louis, Missouri

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There's a reason there are so many bad reviews for the grooming services: they are AWFUL. Paid for a bath, blow dry, brush, and sanitary trim. They called to say he was done and when I got there my dog was still so wet I had to blow dry him more myself when I got home. They obviously didn't brush him at all, and the manager flat-out refused to do a sanitary trim because apparently the fur right on his butt is long enough that it qualifies as a full cut...what? I also witness the girl SLAP a poodle who wouldn't sit down, so if you took your black standard male poodle to this location today, they are hitting him. read more

I am not surprised with the low ratings as I had a terrible experience at the Brentwood Store today. Jess at the cashier was rude and condescending and the manager was equally as bad. I typically only shop Pet Supplies Plus Warson Woods, but took my pup to Banefield and needed a couple things after her appt. From this point on, never shop again or use any of their services at Pet Smart Brentwood Promenade read more

Except for the parking lot, which isn't their fault, I like this location. (At least, they're on the end, and the parking isn't as difficult to maneuver there.) Their prices aren't as low as Target across the way, but they have everything you'd ever need for your pets as well as a great set-up for adoptions and Adoption Days on the weekend. And the Banfield Veterinary Clinic that's part of that location is great! Dr. Schwarz is the best! read more

PetSmart - Anole trio - Pet Training Near Me - Saint Louis, Missouri

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Avoid the groomers!! I took my dog here on Monday and the groomers were so rough with her ears that she is still in pain four days later! She is hiding in a dark closet, something she has never done before. The vet prescribed her antibiotics and pain relievers but she's still so unhappy. If I could go back in time and never take her to the groomer here I would do it in a heartbeat - watching her suffer is just awful! read more

our regular dog groomer is closed because of covid. my chloe belle needed her grooming and nails clipped. made appt online, had abby k. probably one of the best haircut's chloe has had. our dog is a rescue who does not like any new experiences. she came home just as happy as she normally is. of course, she didn't go in that way::)) great experience. a little more expensive than my other groomer but in a pinch, this was worth it. also the entire staff from manager to checkout guy were just wonderful. read more

Typical Petsmart. I haven't been much of one to frequent Petsmart because I think almost all the food/treats they sell aren't of good quality - read up on canine or feline nutrition and you'll see why. They do now sell one brand that I approve of, Wellness, which is a new thing. I don't feed my pets this brand of food but I do buy their chewy grain free treats, which my dogs (one toothless) enjoy and can eat with no problem. Their prices on toys are pretty good too, as well as supplies. What sets this Petsmart apart is the cat room! I am impartial perhaps. One warm summer day, I wandered by and saw a cute little kitten named Audrey. I fell in love and texted her pic to my now husband. He agreed to come see her. Then I looked at the other kitties and noticed a black older cat rubbing against the bars of his cage trying to get me to pet him. Later on- we came by and they were letting the kitties out of their cages. We saw little Audrey- what a cutie! Then I asked to see the black kitty - Fillmore. They opened his cage and he JUMPED into my arms, nestling his face into my shoulder and purring like crazy. SOLD! Fillmore became my first cat ever. That was the first and last time he liked me to hold him but he still is the coolest cat in the world! Yay Petsmart for bringing us together! read more

As a new cat owner, I don't really have other petstores to compare Petsmart too. It was close and I was anxious to buy lots of essentials for Walcott, so I ended up here. They have a wide variety of food, treats, and toys for cats, dogs, birds, etc. The staff is friendly and helpful. They do allow leashed dogs inside which I don't understand, but to each his own? They offer dog training and grooming as well. I'll probably shop at local stores for Walcott from now on, but in a pinch, PetSmart will certainly do. read more

Petsmart is my go to place to get Charles handsome! I take him here once a month to get washed and cleaned and I have never had an issue with them. I can always get an appointment made when I call. They have always treated Charlie with great care and I love that they give me notes on how everything went and what products they used. The price is very affordable, for a wash and nails clipped it costs me only $27 and that includes brushing his hair, cleaning his ears and teeth and the regular wash and dry. I don't think I would take Charlie anywhere else. Petsmart is close and convenient to me and the price is very easy on my wallet and the service is consistently good. read more

Needed tags for my 3. Pick them up at check-out, then go to the kiosk to engrave. An interesting laser process, but you're in control all the way. Just have to get used to it. Also, I needed a backpack for my rescue dog, who likes to get out ALL THE TIME. He weighs 9 pounds. I'm fenced. Nonetheless, he finds incredible ways to get out. So I got him a backpack and found the largest squeaky balls that fit into the backpack to give him more girth. At checkout, the clerk started to take the balls out of the backpack, and I yelled, "No! I just got them to fit!" He got it, and scanned them. They haven't left the "Outward Hound" backpack since! And Thomas Raymond hasn't gotten out!!! The whole point! read more

Took our puppy for grooming. She is a rare breed - Lagotto Romagnolo- so talked to Stephanie, the groomer, about how to trim her. Stephanie did an incredible job! Wow does she look good! read more