PetSmart

2.7 (123 reviews)

Pet Stores, Pet Training, Pet Groomers

Open • 9:00 am - 9:00 pm

Updated a few days ago

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Bath and groom only

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PetSmart - Pet Stores Near Me - Modesto, California

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Save $20 on your pets first pre-purchased bath or groom

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Dawn K.

They don't stand by member offers. Argued and argued we d about "happy hour" (I'd like to go a few days and get my doggos things for their stockings) but cashier argued then got back up and their attitude about it was awful! I called corporate. Don't offer it if you don't honor it. Here's the offer (pic)

The cage he said that is too small for parakeets

Alaina L.

I would give 0 stars if I could, I had the worst customer service experience at this Petsmart location this afternoon. I came today to get a bird for my daughters and we decided on a parakeet and were unfortunately assisted by an employee by the name of Aver. He grabbed a few basic items we would need to get started and asked if I have a cage yet, I told him not yet and that I would like the small starter parakeet cage to use for a few days while we wait for the larger cage to get delivered, he said the cage was too small and brought the large cage, bird and accessories to be checked out. I told the cashier I didn't want that cage and I went back to go get the small size, I get back in line and while I'm waiting, he comes back and says the cage is too small and I repeated that it is a temporary cage and the one that I am purchasing right now says that it is an appropriate cage for a parakeet. (See picture below) He proceeds to say that "he's done" and aggressively SNATCHES the bird away in front of my kids upsetting and confusing them. I asked to speak to the manager of course and the manager says the employee said cage is too small and only for temporary use and I told him that I communicated to Avery multiple times that it was for temporary use and he said he would handle it. I spent 120 dollars today for a parakeet, food and cage and my pet was snatched away in front of myself and my 11 and 4 year old daughters, why does it say on the box that it is appropriate for the bird that I purchased?....I've never felt so disrespected as a paying customer and will never shop at a Petsmart again if that is how they want to treat their customers.

Nichole S.

Came the other week to buy some cat collars. I was not happy about coming here because of my previous experience but this was the only location with what I wanted. When I can I was pleasantly surprised. Business was clean and well organized. Staff was extremely friendly and helpful. They have an excellent selection of pet supplies. I will definitely be back .

Ingredients and some additional information as to the pluses for this clay clumping litter.

Jana Leigh T.

I have been inside this Petsmart 3 times in the past 2 years. First time for a doggie diaper that unfortunately didn't work out for me and then this year to pick up one of the best kitty litter toilets around with curbside pickup due to COVID 19. Natures Miracle; a super sized lidded cat toilet. It's massive AND they have a corner model which is shaped like a triangle with smooth edges. It saves so much space and keeps it recluse. My cats like it and Squeeker really enjoys it as I caught her toilet monitoring; allowing only so many of her fellow felines in to use it; actually she wasn't letting anyone in. Kitty drama ;) Haha! That's a no-no and as she was reconditioned to modify her behavior so she's since moved into monitoring one of their many water dishes. Here's why I like this new litter Exquisicat clay clumping litter: it clumps way better than Arm & Hammer (the black box) and it clumps as good as Scoop Away without all the perfume smell. I paid $15.00 for 40 pounds and it goes the distance. One thing I will say is that Arm and Hammer is a decent litter HOWEVER it reeks of spoiled fruit once their waste touches it. It's awful and over powering. I think they may have been using fruit enzymes to break down the cat waste or whatever. Either way it's a no-go for us. I've learned over he years to fill their gynormous Natures Miracle corner toilet as full as I can with fresh litter. Why? It prevents their deposits especially the urine from reaching the bottom of the toilet where you'd have to scrape and scrape at it to collect it all. Then it breaks apart and your left with less than a spotless cat toilet. Makes cleaning it which I do twice daily a breeze. They also have a catnip that my babies love and that is Whisker City label cat nip. Their number one Kitty Cat crunchy snack is Purina's Whisker Lickin's; the crunchy not the soft variety. No joke tried Blue Buffalo and other costly treats; Rejected unanimously. So when you have a kitty that isn't feeling well I can attest that despite them not feeling well they will eat this. It's a lifesaver. Lastly I will say that I LOVE this chain stores price matching policy. They will honor which ever is less costly for items sold on their website and in store. Here's an example: Whisker Lickin's Tuna or Chicken flavored crunchy snacks 10ounce sells for $4.24 in store. Using your cellphone you go to www.petsmart.com and the same item is listed at $3.99. You will pay the lesser price without being harassed. Now my great 85 year beautiful friend Shirley swears they will also price match to Walmart but I haven't tried that yet. Courteous and professional is how I have encountered the employees here at this Petsmart. They have my business. ;)

Took my dog in for a groom for the first time. He's a Bichon Frise. I'm very happy with it. After explaining my dogs history about him being a rescue pup, she was so gentle and patient with him and executed his look. My only complaint is that it took over 2 hours. I try to keep in mind that certain things might affect the time, such as him not holding still but ya.

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Sheila B.

9 years ago

8/21/17 - Visit w/my 5 month old Yorkie puppy. I scheduled an appointment ahead of time with Melissa R. Everything sounded very good on the phone and I explained it is the puppy's first haircut. We discussed the deals and specials they had going on and she reassured me we would work something out depending on the needs of my puppy. Well, we went in, appointment was at 5:00pm. We went over what was needed for the puppy, since he had tangles she said most likely would need to shave most his hair. About 40 minutes into the session, i get paged in the store saying to come to the grooming Dept. I go in and she said, "I am sorry but we are not able to groom him" we did file his nails. I looked at my puppy, and he had long hair all around his neck and face, she said he wouldn't let him cut there and they didn't want him to move and slice his neck open. (what a description right?) geesh. So there he is...all shaved in the middle of his body now (grey hair/once shaved) and he has long hair all over his legs and neck and face!! She even said, "sorrry i have to return your dog ugly to you." I was in such shock. My little Vader weights 2lbs. and only 5 months old. I took my llama looking dog, or rat to put it nicely, and left. So mad i had no words..she said, i may have to have him sedated to groom him! Sedated?? Really??? for a haircut, nah!! OMG! read more

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More info about PetSmart

2100 McHenry Ave
Modesto, CA 95350
Directions
(209) 574-0441
Call Now
Book a Room
Book Online
Visit Website
http://www.petsmart.com

From the Business

Specialties

PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption.

History

Established in 1987.

We have more than 1,600 pet stores in the United States, Canada and Puerto Rico, over 200 in-store PetSmart's PetsHotels, dog and cat boarding facilities, and employ approximately 55,000 associates across our company. Through its in-store pet adoption partnership with PetSmart Charities, PetSmart has helped save the lives of more than 7 million pets since 1994. PetSmart Charities, Inc. and PetSmart Charities of Canada, Inc. ("PetSmart Charities") are independent, nonprofit organizations that save the lives of homeless pets and reduce shelter intake through spay/neuter efforts. In 2017, PetSmart launched its Buy a Bag, Give a Meal program. For every bag of cat or dog food purchased March 1 - Dec. 31, 2017, PetSmart donated a meal to pets in need and expects to donate more than 60 million meals.To view our site, services and privacy policy, visit us online.

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PetSmart Reviews in Other Languages

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2 Reviews

Ask the Community - PetSmart

Has anyone used the Trinity Parkway Petsmart for boarding and/or grooming?

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Review Highlights - PetSmart

“I brought my little chihuahua in to get her nails trimmed for the first time and the staff was very friendly and informative.”

Mentioned in 2 reviews

Read more highlights

Posh Paws Pet Salon

(215 reviews)

We have a difficult husky who had never been professionally groomed before and Tiffany and her…read morestaff were awesome with him. Tiffany got right on the floor with us in the lobby to trim his nails with me there and called me halfway through the service to give me an update and peace of mind. They accommodated his needs (kenneling & muzzling) to make sure all parties were safe throughout the whole process. We will 100% be returning!

Terrible customer service.. Thinks yelling @ customers & losing track of other people's belongings…read moreis ok.. if you can't run a business professionally then you shouldn't be open.. these people are money hungry scum & maybe clean up your place so it doesn't smell like crap but seeing how they carry themselves & the staff they hire treat people seems like they're used to it..

The Groom Room

(54 reviews)

Our grumpy, old Lhasa Apso never looked so good! She can be a little...resistant to grooming, so…read morewe very much appreciate the patience and persistence the groomers have with our Poppy! Thank you so much! Our 14 yr. old stoic lady was bouncing around like a pup and very pleased with how she felt after her spa day!!

This is the second time we've taken our dog Francis here and they do such an amazing job. Not only…read moredo they provide amazing service, but they also take great care of your pets. Highly recommend and we'll definitely be coming back every month!

Dee's All Breed Grooming

(125 reviews)

They are super with large dogs like our Great Pyrenees down to our little terrier mix.read more

Do not bring your cat here. I booked two separate…read moreappointments for my cat, and both times the groomer wasn't there. Complete waste of time. Thankfully, I ended up going to Tailed Tails and they accepted her on the first day--no issues. Save yourself the hassle and go somewhere reliable.

A Bath N Biscuit Grooming & Pet Spa

(127 reviews)

Omg! What can I say? Catrina and her staff are magicians. Her dog show grooms are spectacular even…read morefor a 10-year old veteran with spay coat. Everytime I look at my dogs with their beautiful grooms I giggle. They are so cute!! You don't have to worry about your dear pets in their care. Every dog is treated with love and respect. We drive down from Lodi because it's worth it!! Reasonably priced, excellent service, they will make you dog look like Best in Show!!

I took in FOUR LITTLE DOGS for nail trimming. They did such an AMAZING job! My dogs are rescues…read morewith severe abuse histories, and BnB handled my pups PERFECTLY! I already have my calendar marked for their next trimming! Best place EVER!!!

Bark'n Beauties Pet Grooming

(71 reviews)

Everything Betty is fabulous I wouldn't take my dog anywhere else.. reasonable prices trustworthy…read moretakes good care of my dog. We love Betty love Pam and Rocky.

Betty and her team have been grooming our family of goldens and has always done an amazing job !…read moreOur pups look forward to their spa days at Barking Beauties ! Thank you !

Flawless Dogs Mobile Salon

(14 reviews)

I am extremely happy with the service at flawless dogs! My senior dog is unable to make it to the…read moretraditional groomer anymore. The car ride, the grooming, the spending hours at the salon is too stressful and hard on his body. Enter flawless dogs!!! They have been the perfect solution, coming to my home, focusing on my pet alone, and completing a speedy service at a great price. My sweet old man is still able to look great & be perfectly groomed without any of the stress! Thank you Flawless Dogs!

I found Flawless Dog Mobile Grooming on Yelp! I highly recommend. Both Ray and Emma were timely and…read morecommunicative. Emma showed great compassion and understanding with my dogs and desires. Especially one being a senior who is blind and deaf. The convenience too, plays as a great option.

Tangled tails pet salon

(36 reviews)

Amanda and her husband take good care of Shiloh. She smells so good after her bath. Recently she…read moresqueezed me in at the end of Saturday when I called for a Monday appointment ..,forgetting they are closed on Monday. You can tell they love dogs!

I've gone to a pet salon and my cat looked really bald, but this lady was really friendly and made…read moremy cat have some hair left! They had friendly welcoming and gave my cat a lion cut. I couldn't be happier with the experience! I'd definitely recommend this place if ur looking for friendly staff and great pet salon owners!

Vicky's Grooming

(41 reviews)

Took exceptional care of my elderly Maltipoo dog that was severely matted. My dog was so happy…read morewhen she was done, she was acting like a puppy again. Definitely recommend this place, groomers very professional and nice.

I love this place. I called last minute to try and get my 7 month old chiuachua for a shower and…read morenail trim and they did an amazing job! Extremely fair price will be back to take my baby. Hidden Gem for sure.

Ikadoodles

(34 reviews)

We have been bringing our 14 month golden doodle Mochi to ikadoodle since 8 weeks old. They have…read morealways done a great job and been patient with her. I'm thankful we have a place mochi can board and train. Also comfortable and able to socialize and play with other dogs! Thank you for your services!

Our Frenchie, Yogi has the best time at Ikadoodles. We have complete confidence when we board him…read morethere. He even came back running and walking better after a bout with IVDD. Plus, he had a spa day so it was a win for us all. The staff is attentive, communicative and helpful. Boarding and grooming your dog at Ikadoodles is money well spent!

Animal House Grooming

(41 reviews)

Always fast and efficient service here! Very professional and quick with friendly employees.read more

had an extremely disappointing and distressing experience. During a recent grooming appointment, my…read moredog suffered a serious injury that required veterinary attention. Instead of taking accountability, the groomer falsely accused me of neglecting my dog, which is both untrue and unprofessional. I take my pet's care very seriously, and while matting can occur, it does not justify injuries caused by negligence during grooming. The groomer's dismissive and threatening attitude, including baseless claims and refusal to address the harm caused, reflects a lack of professionalism and care. I cannot recommend this business to anyone who values their pet's safety. If you choose to go here, be aware that the responsibility for any harm or injury may be unfairly shifted onto you. This review keeps the tone professional while highlighting your concerns clearly for potential customers. Let me know if you'd like to adjust it further!

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9 reviews that are not currently recommended

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L. K.

11 years ago

When it comes to Pet stores, we've gone backward, not forward. I am so disappointed in PetSmart and other Pet Superstores for carrying live animals for sale, esp. exotic animals taken out of their natural habitats. At this point in history (2015) we should be educated enough to know how stupid this is, how nasty for God's beautiful Creatures and how bad this all turns out in the end. I can't say how many times I've been in homes where birds/animals/reptiles/fish from these stores were neglected, not fed or watered, left alone in cages (most animals are very social with their own kind) and so on; this is abuse-pure and simple. You all want to adopt/buy a puppy or kitten, a senior animal who needs love? Go to your Shelters/Pounds and Humane societies in your area. There are so many smart, beautiful, nice, funny domestic animals that would love a good home and someone who loved them. They are so grateful to have us. When Stores sell animals and other species, it almost never turns out well for the creatures. (the Dublin Store has a lonesome parrot in a small cage priced at $600.00) No poor-to middle class family can afford to pay that amount so the birds/animals just sit in their cages looking miserable. Many animals are from some very shady operators despite what the Stores say publicly...Yes, the Pet stores are in business. Business to make a lot of money. So they hire poorly, pay poorly and guess who suffers? Animals do every time. And guess who gets angry at losing $$$? Humans. Just read below. Come on Petco and Pet Stores everywhere. Just sell really good food and supplies. You'll make a bundle and save a lot of animals/reptiles/fishes lives. Now THAT"S a good thing. read more

Alex R.

10 years ago

I have taken my dog here for years, like 5 years now. Most the time its a good experience for me and my dog. There have been incidents.. that made me wonder how experienced the groomers were that work here. One time they forgot my dog and she was left crated all day until I finally called as asked if she was ready.. they apologized but hey.. that was not good. Another time they cut her nails so short they bled (two of them) since then she doesn't like to go back and she gets very stressed when I take her. They always tell me how sweet she is, I always hope they are sweet and kind to her. In all honesty I have had problems with other groomers in town as well. None are perfect.. and you have to watch everything...especially how your dog reacts... read more

Hector C.

1 year ago

Step into PetSmart -- excellence at the core, Service so polished, it's hard to ignore. Every aisle's clean, every section's refined, With expert associates always ready to shine. From grooming to guidance, they go the full mile, With tailored advice and a customer-first style. They know your pet's needs, they don't miss a beat, Whether it's wellness, nutrition, or a treat. Questions? Concerns? They're quick to assist, Their knowledge and kindness too real to resist. You feel the respect the second you arrive, Professionalism and care--PetSmart keeps it alive. So here's my salute to the team in the store, You don't just sell -- you serve, uplift, and more. A class act crew with pride in their part, That's why I'll always be loyal to PetSmart. read more

Ann W.

16 years ago

Absolutely, the worst customer service I have ever experienced! The cashier didn't even glance at me, gave me the cold shoulder and didn't even give me the total (I had to look at the register to get it). If fact, she didn't even speak at all...... I centainly won't be going back. I went because of their selection but, their prices are high. After this I won't bother. . . I can get better service and cheaper prices elsewhere. read more

Derek L.

7 years ago

BEFORE YOU THINK ABOUT GETTING THEIR WELLNESS PLAN FOR YOUR PET READ THIS. The shots are too expensive and the wellness plan is $60 bucks a month and if you wsnt to cancel you have to pay over $200 cancellation fee. Terrible people, very unprofessional. read more

Mariah E.

1 year ago

I went and looked at the Beta fish and they were all basically either dead or nearly dead. They don't take care of their animals and should be shut down and caught for all the animal cruelty be better read more