Oh lord I should've just looked at the reviews. Took my pup here for a grooming service because my good old reliable Petco near Costco was fully booked up. First walked in dirty and gross looking, but I wanted to give it the benefit of the doubt. When I took my dogs leash off I saw a flea on the floor crawling. I should've just walked out right then and there. Groomer stated my dog tried to bite her, didn't mention it on the phone or anything. This was a shock to me because my dog does well at the vet and does well at my other groomers. The only reason I can think he would do that is if she hurt him bad. Save your dog from the ptsd and go to Petco instead. (Free promo bc they are the best) read more

Lady at aquarium area "Gallion" I believe her name is, she said to buy 3 fishes . I told her ok give me 3 small ones but she has only one small. I told her let me buy one here and I will find others at next PetSmart. She said she don't trust me that I will buy more so go to the other location and she refused to sell me any fish. Cashier told me you are not the only person complaining. Seems like she is not happy and wants to shutdown this business. read more

Worst grooming service ever. Our dogs hair was different lengths, cut was choppy, face not trimmed the best, more hair left on the top of ears than the legs, almost shaved my dog. Groomers did not take into consideration the inspiration grooming picture that was shared. Please check reviews before selecting a groomer. Valuable lesson learned for me but it is too late now. Now we have to wait for our dogs hair to grow back. Not satisfied with service to say the least. read more

Very poor service. Do not use this store for dog training They keep canceling classes. We are working on getting our money back. This was a big waste of time. Serious lack of corporate integrity! read more

I had my puppy groomed here, I paid for her to get bathed and nails trimmed. When I picked her up I noticed some of her nails either missed a trim or barely got touched. She still has eye boogers and her hair by her ears are still very long, her ears are still full of wax too. I will be bathing her, trimming her nails and cleaning her ears myself at home from now on. What a waste of $50 read more

Always a LONG LINE and even longer WAIT to check out. One checker and a line that goes to the middle of the store.

I've legit have had it with the LAZIEST EMPLOYEES in the state of TEXAS can be located at any one of your local PetSmarts. They don't care about your PETS or the value of the Customers time. When they don't feel like working they just go into the System and Cancel your Appointments. This is now the THIRD time I've had this happen with TWO separate STORES. Sherman TEXAS PetSmart is absolutely Appalling. Their Gold Medal Winners of the LAZIEST PeTSMART Employees in the USA. Not only did I have an appointment on January 18th I showed up 15 minutes Early and was told that the GROOMER had just LEFT for LUNCH knowing she had an EXPRESS GROOMING Appointment. Then I was told she left because she had a Stressful Morning and should be back in 30 Minutes and they would call me as soon as she returned. I sat in my car for 45 minutes no call ever came. In November I made an Appointment for my dog to be groomed before we traveled for Christmas. The night before at 8pm I get a call from the Grooming department at Sherman PetSmart informing me my appointment had been cancelled due to the groomer being sick. So I rescheduled Jojo's appointment for after the Holidays this was the First Time it was Canceled By someone other then myself. Now today after Confirming the Appointment on the app and fully checking in. I go on the application to get the Address of the McKinney store since I'd never been and SOB if my Appointment isn't cancelled AGAIN. The employee after informing this is NOT their problem it's MY problem. As I was typing this I got a call from the Manager of the McKinney Store. Y'all you can't make this Shit UP. Indeed they Canceled my Appointment. He seemed Genuine about his apology. His excuse isn't sitting well. Nonetheless I have a New appointment tomorrow MY Experience Expressed above is STAYING. I'll update my Review about the McKinney Store Tomorrow im Copying and Pasting this Review to the Sherman store. Not one person has Addressed all the Hours I've spent Driving to Appointment that Employees canceled or Walked Out on like last Thursday at the Sherman Store. I've still NOT heard from the Sherman Store Manager BRIAN. Brian seems to be where the problem is Starting!!!!! We had Zero Transition time from Grooming Stress to Relaxed and back at WORK. read more

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The doggy day camp is great with my pup! Always so excited to see her. When my pup is excited to go you know she is being treated right!

My dog was screaming when getting her nails trimmed and the groomer was being real rough with her putting her in a headlock and not even talking to her nicely to calm her down like I suggested on her appointment information. After I walked in and questioned her she said oh she doesn't like her feet touched which isn't true. After I questioned her my dog never yelped again. Some people shouldn't work with animals read more

Went to get Winston's nailed trimmed (his first time). You must show them a rabies record for nail trimming and I'm sure other services before being able to be serviced as a walk-in. I was able to call my vet to have them confirm rabies shot which was convenient, so I didnt have to go back home. Maddy filed Winston's nails. It was his first time and he was nervous. Maddy made him feel comfortable. It was $15 for filing, which rounded his nails. A basic trim is $10...worth it if your dog refuses letting you touch their nails. read more

PetSmart Grooming - Pet Training Near Me - Mckinney, Texas

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As a Dog and Frog owner, I was sadden to see the reptile and amphibian section so poorly taken care of. What stood out to me most was their water dish that SHOULD BE CHANGED AT LEAST ONCE A DAY, and by the photo I took this had to have been more than two or three. I took the picture because it was kinda sad, and that was the only enclosure that had nasty dirty water, I had no intention on posting this UNTILL... We pushed the button to get assistance to get some crickets. Two lady's come, an older lady (didn't really get a good look at her) and this younger blonde girl teenager I assume, then said she's got it to the other worker offering help to us. We told her we needed 50 small crickets and she hesitated because there wasn't much in there so I told my fiancé we can just do 30, then repeated to the young blonde girl, "Can we do 30 instead" while she was contacting a supervisor I assume to ask if it okay. She then finished talking with someone and said 50 is the most we can do because they need some to feed the animals they have in store. Which then I said "yeah as a matter of fact there water dishes are dirty and full of dead crickets" she's responded "sigh yeah maybe when (she names a coworkers name) comes in because I get off at 5 and I've been here since open haha" I was literally speechless I had nothing to say to her I took the crickets and went to look at the cats up for adoption. In the meantime I can here her frustration towards an asian family wanting to buy a fish but can't because of the tank size and set up etc..(Petsmart has certain rules and regulations before purchasing a fish especially bigger ones which I'm thankful they do) I've never seen her here before I'm hoping she is new all I'm saying is she might need some more training or at least a sit down and a conversation. I've worked retail management so I know what should and shouldn't be said. All I wanted from her was to acknowledge the situation I was seeing and tell someone in charge or someone who was still gonna be on the clock.... Then to find her just sitting outside on her phone after she was off... As far as the dirty dish bowls... shame on you Petsmart do better for them. read more

PetSmart Grooming - Pet Training Near Me - Mckinney, Texas

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I took my puppy there for his first cut. The groomer was so nice and explained everything. She checked him for Matt's and said there were none and that we have been doing a good job at home. I felt really comfortable leaving him there. He was supposed to get bathed and trimmed around face, paws, and potty area. When I picked him up she said he did great! Gave me his "oawgress" report. When we got home I saw his back leg was shaved! I brought him back up there the next afternoon and was told "he must've had matts", as that would be the only reason the groomer would do that. I told her that I should've been called in advance or at least told it at pick up. She said are you sure she didn't tell you at pickup? Like I would forget that information?!? His report even said his cost was not matted! I eventually spoke to a manager who refunded my money. I will never go back there. Beware of Megan and the staff who will lie to you in order to defend their incompetence. read more

PetSmart Grooming - Pet Training Near Me - Mckinney, Texas

The grooming salon has arbitrary standards for vaccine records. Okay...so despite having it on file that my cat was "out of date" with her vaccine, they neglected to tell me that and that they couldn't service her until after I drove 30 mins and was at the front counter. I booked this appointment over a week in advance. Screw these corporations that treat customers as an afterthought. I'm going somewhere else, even if I have to pay more for the same service. This pisses me off that much. read more

It makes me so sad to see a bad review for this store because they are absolutely incredible. In the Petsmart side the aisles are always clean and well stocked so that I never really have to search for anything. If you are trying to locate something though, the staff is happy to help you and I've never had anyone be rude. Just LAST MONTH my car battery died out front while we were inside and one of the employees took his break to come out and stand in the cold to try and jump my car and then even offered to drive my husband and I to a nearby car shop to buy a battery! Just such good people. We take our dogs to the dog grooming place as well and they take very good care of our dogs. We have probably been a dozen times and only once has there ever been an incident which was when our dog tried to jump up onto the table before the groomer was ready and she knicked her leg on the table. The groomers were beside themselves when we arrived and had taken her over to Banfield to get checked out and she had a mini bandage for the tiniest scratch! Our puppy didn't even seem to notice, but we were really touched by the level of care and concern they had. I'll post a more comprehensive review of Banfield on the actual Banfield yelp page for this location, but I have to say that the vets and staff at Banfield are just as high of quality as everyone else here. They are so sweet to the dogs, and we often catch them carrying our small dog around (he's a bit nervous) to make him feel better and because they sincerly like animals! Honestly, this is just a great company and I'm proud to give them my business because they take such good care of me and my family. read more

PetSmart Grooming - Store front - Pet Training Near Me - Mckinney, Texas

I like this place n all but like i was disgusted by what i found in my hamsters food, i found WEEVILS and i was like bitch wtf. petsmart pls do better with the animal habitats and foods read more

Website says grooming until 9 pm. Well got there at 630 and grooming closed. Clerk said it closes at 630. YOU NEED to fix your website as I hurried to get there and closed. Now I have to come back tomorrow. Not a good experience read more

We took our Yorkie for the first time ever to be groomed. They said it would be 3-4 hours. After 5 hours, I headed there to see if they had forgotten to call. When I arrived they had just begun to shave our puppy. I was given the excuse that he hated the dryer and therefore they had to let him airdrop?!? (At home, he never has a problem with our hair drier, even coming towards me when I'm drying my own hair.) I held him for a minute while they printed some paperwork so I could go ahead and pay, and he was shaking like a leaf when she handed him to me. He stopped shaking while I held him. They called me, and I returned about an hour later to find even though we had asked for a teddy bear cut, they had left his ears and his tails untouched, with random very long strands of hair in stray locations. it doesn't appear that his nails were cut, his ears cleaned out and no one knows if anything else they mentioned were actually taken care of. The poor puppy was upset all evening. Growling and snappy when he's NEVER that way with any of us. Ugh! We won't be back. read more

This is a review for PetSmart's grooming department. I took my moms dog, Ollie, in for his regular grooming appointment at 9am (scheduled a week in advance). He has been groomed here before and they have always done a great job with no issues. Typically he is in and out in about an hour (not express grooming). I asked for the same cut and groom as my moms previous visit and confirmed that with the groomers multiple times. We live about 35-40 minutes from this location and we have tried every other groomer between here and there and PetSmart was the only one to treat Ollie respectfully and do the cut and groom asked for. The downside of this is that we have to wait around town until he is done (which we have always been willing to do). Although, today, both me and Ollie were treated very disrespectfully. I took him in at 9am and was told I would get a call when he is done. Totally fine. Then 11am hits with no call so I go in just to check how much longer (in the absolute nicest way possible and not because I was getting impatient. I was just concerned for Ollie as he typically is done in about an hour). The very nice girl at the front desk went to the only other groomer in the room and asked her about Ollie (kindly). The lady replies back in a passive aggressive tone and said "I did him". So the nice girl asks how much longer and the lady looks up at me with a disgusted look on her face "Probably gonna be another 2 hours". At this point i'm extremely confused why i was just spoken to that way after asking a simple question. But I smile at them both and say OK then walk out (confrontation is not my thing). I called and told my mom about this and she's very upset so she calls up there explaining to them that I am not the typical person to bring him in and I can't wait around town all day. Whoever she spoke to on the phone reassured her that if I could not pick him up they would hold him until someone could (reminding my mom that they do not feed the dogs but they do give them water). She tells them that I will pay for whatever they have already done and come get him. They reply saying that he is in the middle of his cut (strange because the groomer had just said she did him already) and that unless we wanted to pick him up half cut it wouldn't be a good time to come get him at that he would be done at 1:30 (4.5 hours after his appointment was to begin). So she said okay (it's about 12:30pm at this point). So at 1:30 I go in to get him and I am told by a different groomer that he wouldn't allow them to trim his face (weird because he's never had that issue) and that his face looks rough still. His face was the #1 thing my mom wanted groomed because his hair grows very long and gets in his eyes to the point where he can't see. He also gets pretty bad eye crustys that solidify to his fur and need to be cut out. The groomer proceeds to tell me that if someone can't be here to pick him up after the "allotted time" they offer express grooming or we need to find someone who can. I remind her that we were told he would be ready at 1:30 and that my mom also got a text at 1:30 saying he was ready to be picked up (picture proof included). She also said that they were not able to finish his groom. Excuse me? 4.5 hours wasn't long enough to cut my micro mini golden doodle????? First of all, they did not cut his face at all. Doesn't even look like they tried. Looks to me like they just brushed it out then trimmed around it. His vision is even worse now (pic included)!!!!! He had no idea it was even me picking him up. His tail was cut the same as his face after I asked it to be cut exactly like his body. His beard is still a mess and his eye crustys are still fully in tact. His nails were cut, but not filed at all and are even more sharp than they were to begin with. Don't get me wrong, he looks cute. But it is not at all what I asked for. Not to mention, the second we got home, he drank water for 10 minutes straight (after being told and assured they give them water). Disclaimer: I was nothing but respectful to these employees and waited the exact time they asked me to, only complaining once via my mom. My #1 issue with this experience is that I was treated terribly, Ollie was not given water, and they somehow did not finish in 4.5 hours. Don't get me wrong, I understand you get busy. I worked in the service industry for many years. But that is absolutely no excuse for rude behavior. Dog grooming is your job and 4.5 hours is unacceptable for a small dog groom. (I also included a picture of him about a week before his groom) read more

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First and last time that I will bring my dog to this location. When they say that you only get one chance to make a good first impression, somebody forgot to tell the young lady covering the Grooming check-in desk this morning. What a nasty attitude. 9am drop off - when trying to explain to this person that my dog has a medical condition, she started to interrogate us asking if we know what the condition was, if he had a vet, etc. Uh, he's our dog - do you not think we know what his medical condition is? 5 hours later - we haven't heard anything from the grooming department so we finally decide to head over and pick our dog up. What's the point of asking if a dog has a medical condition, proceed to ask us about that condition, then hold them there for 5 hours without water or a pee break AND this is with a scheduled appointment?! I will say that the staff working the desk at pickup were very friendly. read more

This place is terrible. I took my dog to pet training Thursday, March 30. We got there and saw no other dogs and no pet trainer. We found an employee and asked them about the appointment and they said the training session was cancelled. They said they tried to reach out to everyone by calling but obviously they didn't because there's only gonna be so many dogs in one training session. 0/10 would not reccomend. read more

I love this Petsmart! They are always so nice and great at answering questions. If they don't know, they will find someone who does. I agree that it is kinda hard to get help getting things on top shelves, but that rarely happens since most stuff on very top shelves is overstock and can usually be found on lower shelves. I got there 2 minutes after they closed and they still let me in to get some crickets. The guy that got them for me was awesome and super nice. The gal (with medium length dark brown hair) that is usually in fish/cricket area is SUPER awesome too! Most of the cashiers are kinda crappy and complainy although there are a couple of nice ones. They are SUPER DUPER busy on Sundays...beware! Overall, a great place to shop...I don't know anything about gromers/vet so I can't comment on those. read more

Updated: since Christa left, unfortunately my babies do not come out as nicely. The staff is very friendly but am now in the hunt for a new groomer. Original: Review is for grooming services. I was very skeptical because of previous reviews about petsmart grooming overall. But needed New groomer because the last two I used gave my small yorkies small knicks and cuts. I figured I would give my local petsmart a true I have used Christa twice now for my yorkies and both times my yorkies have looked amazing and no cuts! Very happy we found someone local who provides great service! read more

PetSmart Grooming - Yorkies groomed by Christa! - Pet Training Near Me - Mckinney, Texas

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I don't usually give one star reviews, but this is a time where it's actually acceptable. I might have given them zero stars if that was actually a thing. I've been bringing my old dog to the PetSmart groomers for quite some time. Her nails grow quickly, so I take her there to get her nails grinded. Never had too much of an issue with it. They know she's old. They know she has "selective hearing" as I like to call her old age. She's in great health... Her vet says she has the blood work of an 8 year old and she's 15. Anyway, a few times we have taken her there, they haven't been able to do her nails because they can't find her in the system, thus they don't know she is up to date on all her shots. The last time we took her there, they found her in the system right away. Now, when we take her there, we usually take her younger brother and sister too. Not an issue, usually. You know, two of my three dogs don't want to be there, but never had a big issue. Anyway, this time, one of the groomers told us to go ahead and walk around the store... Go pay, whatever... This way our dogs wouldn't see us while their nails were getting trimmed and they could do them faster. We're waiting in line to pay, and the groomer working on the oldest dog picks her up and brings her to the counter in the grooming area. After paying, we walk in thinking she is done. The groomer, all panicked, goes "he needs to go to the hospital. He's unresponsive". We don't think she's talking to us because our dog is a female (the groomer has been working on her and should know she's female). Also, she's not even looking at us... So how are we to know? Then she goes "I think he's having a seizure. He's unresponsive!" and starts taking my dog to Banfield (the pet hospital within the store). I follow, all upset because I don't know what's happening. She puts my dog down on the floor in there. My dog has no idea what is happening and begins freaking out. This has never happened before. She rolls over, pees and poops, and starts breathing heavily. Let's just say the staff at Banfield handled this situation horribly as well, but I'm not reviewing them at this time... My dog calmed down with my help. I just pet her and got her to calm down. Took a bit, but she seemed totally fine and walked right out. Oh yeah, while all this happens, the PetSmart groomer is more concerned about whether or not we paid than if my dog is OK. She asked me where the paperwork was (as my dog peed on herself). She also would not allow my girlfriend to come back to help out... Not even allow her to come get the keys to take the other dogs out to the car. I contacted PetSmart via social media and was told this is a Banfield issue and not a PetSmart issue. I asked if the groomers were part of PetSmart, which they responded they are. Did they say sorry, say they'd address the issue with the staff, anything? Nope. Not even any words to make me feel like they care. You could at least apologize for how your staff handled the situation. I told them I'd no longer be coming back to PetSmart. They didn't say anything back. Well, this is true. Not coming back. By the way, we took our dog to the vet... And they said everything looked fine but to keep a log in case she did have a seizure. I've been with her for a good majority of two weeks, and not one incident. I really think she was just freaking out which the vet said sounds like what happened. Disappointed in this place. Sorry for the long review... Just wanted to get this out there. If you have an older dog, this definitely isn't the place for you. read more

Horrible customer service from Amanda. Complained about grooming my dog from the moment I walked in the door. She appears to hate her job so I definitely wasn't going to leave my dog there. read more

Do anyone even work here? I ended putting every item back on the shelves because the wait was too long to get fish. Walked around the corner only to find workers chit chatting with friends and others walking around with a Starbucks cup. Oh well. There's a new Petco that opened up near me anyways. read more

Not impressed, poor customer service, super annoying experience. Went in to quickly grab some dog food and a couple toys (to help distract dogs in family photos the next day). The check out line was super long, even though other staff were just standing around. Then, a guy rang me out who acted as if he hated his job. He handed me a bag, receipt, and moved on to the next customer. I stood outside the store and called my husband quick, walked slowly to me car, then went home. When I got home (20 min) away, I realized he didn't give me the toys I paid for. Ugh! So, I had to go all the way back. What gets me is that he (or no one) even attempted to bring me my missing bag after I walked away from the register. They had PLENTY of time to catch me. I was standing outside their door for a couple minutes. It all comes down to a customer service person who doesn't enjoy his job and should not be in customer service. read more

This location is disappointing regarding fish care. The tanks look and smell filthy. I went to pick up some food for one of my animals last minute and one of the turtles in the enclosure looked dead. Wasn't moving and looked discolored. I notified one of the employees and 2 of them came over to check it out. The turtle started moving so we went about our business. At check out the guy was asking us about our apology for the false alarm about the "dead animal"... read more

I took my cat there last month they did a great job. It's not easy to trim a cat. There were a few strands missed and they did it before I left the salon. I always check my kitty before I leave. I am making another appointment today. read more

Typical PetSmart trip is usually pleasant. The Mckinney location off 75 is by far one of the worst ones I have been in. The floors where dirty with dog urine in about 10 places. I understand that is mostly on pet owners but store employees would see it and walk past it. The dog trainer improperly fitted a German pinch collar on a larger bully breed mix whit very fine hair. The collar was hanging from the lower portion of the dogs neck Lose enough that the it rested on the dogs chest plate. The cashier was unpleasant but did get the line moved quickly. She seemed frustrated that she couldn't get help with the line about 5-6 deep Will now drive the 15 mins more to goto Allen location read more

Excellent service! Every employee is always so happy to greet our pups and answer any questions! They are also really great about helping you find the lowest prices and coupons- without you having to ask. I saved $50 on a purchase just because an employee was giving me tips. They really care about your fur babies instead of just showing up for a paycheck. Their dog training is AMAZING and very affordable. I'm here at least a few times a month and I have always had an employee go above and beyond. read more

Well I went to Petsmart in McK bc a friend recommended it to me. She even suggested I ask for an Express service and the groomer, Abby. I figured it couldn't be all that bad for the first time and I was glad I did!! The staff from start to finish was very friendly & accommodating! Abby took her time in discussing Fifi's needs & addressed the dog's nervousness which was comforting to me bc we haven't owned the dog very long. When I picked up Fifi, which only took a few hours, I was so impressed! She looked great, right down to her bad breath which was refreshingly nice since Abby had brushed her teeth! I received a report card that was very detailed along with a recommendation on when to bring Fifi back. Yes, I WILL be back for sure! Also, this place was clean and the dogs were not frantic when I walked in. The room did not smell like wet dog hair and all 6 dogs on the grooming tables were calm and very "zen" as one of the groomers said when I commented on the quiet. Thank you shout out to Abby, Petsmart staff and I look forward to bringing Fifi back and shopping in your store! read more

I recently shopped at this location and was very impressed with the exceptional customer service. The staff were very helpful, Knowledgeable and friendly. read more

I like the selection at Petsmart. I think the prices are little on the high side, but I think you are paying for convenience. The staff is very knowledgable about the food selection and toys for your pets. read more

Maybe it was just this visit, but I was really unimpressed with a few tings here. There were a lot of products spots empty or mislabeled. There was also damaged packaging on some products that I looked at. One item that was not priced showed up on the scanner at a very high price (way higher than it ever could have been), so the associate went and got a manager to check on it. They both just sort of sat there and stared at it (and us) , but nobody had any clear idea of how much it really cost so we just kind of walked away since they weren't offering any solution. Also, The cat adoption area smelled as if nobody had cleaned up the feces in hours. read more

This PetSmart should be closed down or get new employees that are attentive and nice. You have to look around forever for someone to help you and if you do they may act like it's out of their way to help you. And by gosh don't count your own crickets since you wait and wait and wait for someone to come count them for you!!! They don't like that!!! Only animal lovers should work and represent PetSmart. read more

The customer service is lousy and the prices are atrocious. The only reason I come here is because my dogs like Bil Jac.

Took very good care of my dog when i went on a trip to OHIO. Also, they don't have a ton of other big mean dogs around them and separate them. When i called, they were prompt to answer. read more

Got my dog trained hee . Great job very professional. Also did the haircut. $45 was a great deal. dog was happy too. I loke that you can see them cutting the dogs hair rather than in a back room ! read more

I took my cat in because she wasn't eating. I left the room because they told me their AC wasn't working in that part of the store and it was July. I made one phone call just on the other side of the door. I was gone less than five minutes. When I came back my cat surrounded by blood and urine They tired to get me to pay $750 for meds and then tried to get me to let them keep her overnight. I can only imagine how much that would have cost. I took her to another vet. They had me feed her wet food with a drop of med (cost was$25) and within 2 days my cat was back to normal. My husband wanted to get our dogs vaccines done. They told him he needed to come in for blood work and then they would evaluate from there. Blood work started at $160 not including the vaccines. We have switched vets. Do not go here. read more

Went up to the store to get my dog more of his prescription food and I guess the employees decided they wanted to close early. The store is supposed to be open until 9 but instead see a sign that says we're are closed which looked like it had been written with a crayon. I guess my dog doesn't get too eat tonight. read more