Wish sending negative stars were possible. Went in today to get some supplies and found myself in the worst customer experience I have had in 3 years living in the US. Cashier asked me if I wanted to enroll to their program, asked for my name, I said it and even gave him my driver's license so he could register me correctly. Even with my document in hand and me spelling my name he got it wrong. I asked him to correct it and was aggressively replied with "does it really matter?" Yes, sir. Someone's name does matter. It is part of who I am. I get that you do not care but then I do not need to care about your business either and will certainly never come back. Incredibly rude attitude, the most unprofessional and aggressive I have ever had to put up with. In the end he was not able to register me anyway, I paid and left, but actually was so humiliated that just went back and returned the items. I have seen entitled and bully customers but entitled and bully associates is a first-timer. Utterly disgusted. read more

I got my dog groomed here and he came back with a ringworm all under his belly. He also had two quarter size cuts on his butt and a cut on his neck as well. Don't get your dog groomed here unless you want your poor pup cut up. read more

Went in for the first grooming slot of the day and the groomer was :25 late, advised I could pay an extra $15 to expedite to which I agreed until learning express grooming takes 3-4 hours. Groomer said they are overbooked. I'd rather wait in line at the post office than go back to PetSmart. read more

Hey, Petsmart, It's been 9 months. Maybe it's time for a refresher course for your employees on how to properly wear a face covering. It must go over BOTH NOSE AND MOUTH to be effective. If your nose is hanging out, you might as well not be wearing it at all. Shepherd Petsmart, November 30, 3:00pm, cashier has mask UNDER her nose. Get it together, Petsmart read more

i religiously used to come here until mistreated by management. i tried to purchase food that was marked with a certain price, but did not reflect that at the register. after a manager was called, it was clear he did not want to be there. he was extremely crude and sarcastic and spoke in a way that was unintelligible. when he tried to check me out at the register, i told him i would wait for the other cashier. the other cashier basically told me no. so i walked out without purchasing anything. the manager was illiterate, unprofessional and abused his power. he knows exactly who he is. i now go to petco down the street where they take care of their customers. read more

They shaved my dog bald after being asked to save as much hair as possible. Never bringing him back. They even had the audacity to emphasize tipping afterwards... read more

I've had trouble both times getting my dog groomed. Quinten is the guy I've dealt with both times. He had an attitude the first time and I brushed it off. The grooming was alright. The second visit, Quinten had an attitude when I discussed what I wanted. Specifically saying do not shave. This was the first time getting my dogs hair cut. He brushed off my requests and shaved my dog even though we specifically said not to. Quinten then got defensive and spoke back to my wife. He had rude remarks when we pointed out we did not get what we wanted. I don't believe he or the staff are knowledgeable enough for grooming and provide awful customer service. read more

These people where rude, very unprofessionel, she ask what kind of mutt my dog was ! He is a registered golde lab i said, she said prove it ! I will never take my dog there again, nor will i purchase another item there ! read more

Have all the materials I need. Big issue is the cashier at the front. I shopped there weeks ago and he asked if I wanted to have a phone number with them and I said no and he rudely kept badgering me about it. I went today to buy poop bags and he asked "do you have a phone number with us?" and I said "no" and he slammed the cashier desk with his hand and would not look at me. He also did not allow me to pay cash and proceeded to act rudely toward me. I don't want to shop there anymore due to his attitude twice now. read more

This pet smart is an embarrassment for all affiliated with its franchise. I've avoided this location despite its convenience to my home due to customer service issues alone. My first time bringing my dogs in I was told when they'd be ready and I showed up promptly only to be told, with attitude, that nobody called me and my dogs weren't done. Today, I had to take the dogs back to this horrid location because of time constraints. They were dropped off promptly and I was told they would be done by 6 and we would be notified when they were finished. I received a call at 5:50, as I was pulling into the parking lot, and spoke to an employee who rudely told me that they "were closing in 3 minutes and the dogs are still here". I told him I was already walking in and informed him that I hadn't been notified. He didn't have a reply. I arrived at the door which was already locked. I buzzed the "groomer" button. An employee stood inside, about 10 feet from the door, and held up 6 fingers and mouthed "six" to me, presumably to let me know they close at 6. I continued to wait and she approached the door, poked only her head out and asked if I needed the groomer. I replied yes and she said "ok. Well we close at 6." And opened the door. The checkout experience was just as unprofessional. I'm sad that myself AND my dogs had to encounter these people. They're rude and unprofessional. ** This review earned 2 stars (rather than 0-1) solely due to the woman with the buzzed haircut and glasses in the groomer salon. She was personable, shared with me how the day went, was kind and pleasant to my pets, and kind to me upon my entrance as well. She is awesome and he only saving grace of the location. **Update: back to 1 star today ... Out of sheer desperation for a last minute bath I called back at 2:40 to ask for a bath appointment. I was told they couldn't do that because they close at 6, then the call was ended before I could ask more. However, the other PetSmart is able to see us in an hour. GO TO THE PETSMART ON SAWYER/TAYLOR!! Do not attempt this sad little shithole read more

When I asked if they had more of a specific cat food in their back room the guy on the floor proceeded to hit on me, when he finally went to go look for cat food, I left. Won't return read more

Try hosing down the front walk way of your store with soap and water every night...it smells like a zoo ..i can smell it from trader joes. Gross read more

GROOMING SALON I have been taking my dog to PetSmart for over two years and continue to come back because of the love and special care that Melanie gives her. She does a wonderful job asking what type of groom the dog needs and is always very cautious about not taking off too much (she even called me mid-groom to confirm, I loved that!) -- My dog isn't the easiest to handle around a blow-dryer & I feel that Melanie takes good care of her anxiety. I trust Melanie & highly recommend her!! read more

After my horrific experience at Petco (http://www.yelp.com/biz_share?bizid=yLCKnjeMD1itx2FirKDIZg&reviewid=A-dBV3Z3NxqrzQIv4VDhew&return_url=/user_details%3Fuserid%3DwY-zDQAk449VKfXia27L1Q), I was on the hunt for anything that was a little less shady than my last visit to a pet store. On my way to dinner, I drove past this Petsmart and made a quick u-turn to peruse the aisles. Lo and behold, the store was clean! I mean, it wasn't gleaming or anything, but I did not see one cobweb while I was there. Everything was logically placed with the store being divided by type of pet you owned (I saw so many owners with their dogs that it made me wish I had a dog too!) and bright, happy signs to direct you properly. I meandered over to the cat section and saw a bunch of things on sale. I'm a sucker for a good sale and ended up with a few more toys that my kitties didn't need, but would fall in love with (the scratch post/spring loaded ball was a big hit). I was on the hunt for harnesses and leashes for my kitties (they really, really hate to be kenneled in the car) and found a huge selection. They had everything I could ever need for my furry friends with three whole aisles dedicated to food. It was a bit overwhelming since I'm still new at this whole kitty parenting thing, but I regathered my strength and continued looking through the rest of the aisles. (I did notice that the FURminators there were higher than what I paid online, though totally worth it http://www.yelp.com/user_details_review_search?userid=wY-zDQAk449VKfXia27L1Q&q=furminator.) The lack of one star was the complete absence of workers. There were two people in the doggie section and one in the small animals section, but no one could be found in the cat section. After hunting for someone to help me, I finally gave up and grabbed my goodies to check out. The cashiers were friendly and competent and I was outta there with a bag full of toys and a new found respect for this chain. It is a bit far from my house for regular shopping, but it beats the horrors of the Petco near me so I think I'll be making the trip pretty often. read more

Petsmart has my kitty's drugs. In fact Petsmart is the pusherman, pushing his kitty crack (Catnip) on poor Houston kitties everywhere. For whatever reason this seems to be the only pusher in Houston. Mr. Shadow (AKA Monkey Man, AKA Monkey Squirel, AKA Da Pants, AKA Fuzzy Pants, AKA Little Big Man, AKA Other ridiculous names)likes it when go here. We did adopt Shadow from here and he has been a blessing to our lives. I am allergic to cats and never really liked them very much. Enter Shadow and he is my bestest buddy. He has longish hair and I have not had one allergic reaction. So yeah I like the Petsmart and all of its pusherman ways read more

My little pups are my life so when I choose to take them to get trained, groomed, or take them to the vet I am extremely picky! My dog and I did puppy training with Sylvia and it taught us great techniques. However, Sylvia goes above and beyond. My fiancé and I recently moved to the Heights but went back to visit her because she was so helpful. She gave us great advise and was very willing to help (even when we haven't done training in over a year)! She remembers us and our little pups. I would highly recommend the training course with her. The grooming is not the cheapest and will not let you take your young puppy in for a nail trimming if it doesn't have a rabies vaccination. But my dog has always looked nice and didn't seem too stressed afterwards. They usually can squeeze in a bath even when booked. I also take my dogs to Bansfield for vaccinations and checkups. They are usually quick and informative. I got the puppy wellness plan for my puppy which consists of $70 initial fee and $26ish a month. Since puppy vaccinations are expensive I saw this as a great option. Training: 5 Grooming: 4 Vet: 5 read more

I love this location because it's in the best shopping center ever. I can get treats for my cat and then hop next door and get treats for myself at Trader Joes. Also, parking isn't ever really a problem. There's an entrance in the front as well as the back. They carry various brands of pet foods, ranging from high-end (Science Diet) to less expensive options like Purina. The staff is always friendly and helpful. On two trips there, I couldn't find the 8lb bags of pine litter on the shelf and had to call on their staff to bring some from out back. This only happened twice and I guess they took the hint because now it's always plentiful stocked. They have a policy that if your pet doesn't like a product, you can return it and exchange for another item. This is good if your cat is as finicky as mine! My only complaint is that they often have pet adoption days and it's really reallllllly hard for me to resist taking home all of the puppies and kittens. I have to deal with enough with my little diva at home! read more

This is my favorite pet store to go to because its location. While it looks like there is no parking there is tons in the back! I always approach this store from West Alabama instead of Sheapard so I can get to the nice parking lot without trying to turn left on Shepard. They have a huge selection of pet food and toys. I have found everything I need here for my dog and hedgehog. Everyone seems nice. Their dog food prices seem to possibly be a little lower than other places I have seen. I have also started using this Banfield as my vet (see that review). Missy loves to visit! read more

Huge kudos to Lili! She did such a wonderful job grooming my friends dog Biscuit. I was pet sitting and was a little nervous taking him in. Lili immediately put me to ease and assured me that everything would be fine and that she would personally be grooming him. When I picked up Biscuit he was very happy and beautifully groomed. I highly recommend Lili. She's very kind and does an excellent job. read more

My dog and I are traumatized after I brought her in for a nail trimming. A certain ruby ring wearing gentlemen leashed my 30lb mini pit to a wall and she ran in place strangling herself while he waited for someone else to help him. I had to ask him to release her while we waited so she would choke herself. He was rude and careless and his treatment of my dog was frightening. Terrible experience for my dog and me read more

I've been in this shopping center multiple times, but had never been to this PetSmart until this past weekend. I was looking for seat belt harnesses for the dogs to use in the new ride, and couldn't find them at my local PetSmart. So, I stopped by here on the way to brunch with some fellow Yelpers and low and behold...there they were! And only 2 left in the sizes I needed! It was meant to be! The store on the other hand...not so "meant to be." It's one of the only PetSmarts that I've been to that really smelt like a pet store (eww!). The floors were pretty dingy and it is a little small, but in this area you can't expect a mega pet store I guess? Anyhow, it served it's purpose, but I can't say I'll be back anytime soon. Thanks for the seat belts and organic treats though! read more

This PetSmart gets five stars because of the awesome groomer Willie. He is the absolute best every time I drop My Pomeranian off I'm always so pleased with the outcome. Willie is pleasant and very professional and eager to get Meeyah groomed. He schedule is always perfect, no half a day groom 2.5 hours max! I've seen him groom small dogs like mines and other huge breeds and they all look amazing!! read more

PetSmart - Meeyah after her perfect summer cut! Groomed by Willie - Pet Stores Near Me - Houston, Texas

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Jaimie did Amazing on Hobbes' first puppy haircut! She's full energy and his still managed to trim her down :) read more

PetSmart - Jaimie did AMAZING on Hobbes' first puppy hair cut! :) - Pet Stores Near Me - Houston, Texas

I was a little nervous to try out the grooming services at Petsmart but I left very happy with the job done. They took my dog in last minute and gave me a pick up time within 3 hours. The service promised was delivered and I will be returning. Shay gave my pomeranian the cutest cut for $45! I gave her a well deserved tip for doing exactly what I had asked. I highly recommend trying her out. read more

PetSmart - My pomeranian got a cute fox cut and they gave him a bandana also - Pet Stores Near Me - Houston, Texas

I booked a "top dog" bath with Tempest for my long haired dachshund after she rolled in the sand in Galveston. She definitely needed a little extra pampering and Tempest did a great job. She took a little over 2 hours but I would rather her take her time and make sure my skittish dog was comfortable than rush through. I would return again, but hopefully they remember her bow or bandana this time. ;) read more

PetSmart - Don't be fooled by how miserable she looks... she's scared of her own shadow. They emailed me this when she was all done with her bath - Pet Stores Near Me - Houston, Texas

I wanted to give this location a try. The lowkey attitude some of them carry is just beyond me. I'm patient with them and let things slide. Over the phone, Joshua brushes off every question I just simply needed some reassurance on, and just responds back with "uh so whatever your doctor told you." When he is the one that called and left me a message if I had any questions to call back. Not sure if this guy is new or what, but that is not how you should be addressing a customer. It was quite obvious he wanted to get rid of me. Whether I was asking pointless questions or not, atleast offer to have the doctor give me a damn call back. Haha common sense people. The individuals working here simply expect you to know certain information. That is not how that works. Even when I went to drop of my cat for his appointment; I overhear employees warning others about how a certain customer is, and how rude they can get. That is not how you should be talking around OTHER customers. Simply unprofessional and dumb not acknowledging that another customer may hear this. read more

Love coming to this PetSmart because the trainer, Sylvia, is amazing! She has helped our ittle rescue come such a long way and she truely loves and cares about the dogs . Highly recommend coming to this PetSmart location for dog training because of Sylvia and the prices are affordable. read more

It's a PetSmart. This one has a friendly staff and is stocked well. But beware if you park in the back parking lot! There is a stink that follows you from about 30 feet to the door all the way past the cash registers on entry. It's as if the anal glands of 1,000 dogs have been expressed and discarded in the immediate area. read more

I had a great experience at this Petsmart's grooming salon. I was a walk-in to get my pet's nails grinded. He's really nervous about entering the grooming salon and isn't very nice when his nails are cut. The groomer who took him back (immediately, there was no wait on a Saturday afternoon) picked him up and soothed him. I watched through the window after doing a little shopping and he was perfectly behaved during his nail grinding (at least what I saw) and was well taken care of by two groomers. It seemed like they were able to keep him calm and happy which I greatly appreciate and is honestly a miracle. I will definitely be returning to this salon in a few weeks when he needs his nails done -Thanks Petsmart Groomers! read more

Dont waste time coming to this location. They dont have anything in stock you need...everything in stock you dont need.

I was hesitant to go to a PetSmart for grooming but they are truly fantastic. Our pug gets nothing but the best and I had just had a bad experience at Well Groomed on Kipling so my husband convinced me to check out PetSmart when we went in to look at dogs available for adoption. I reluctantly went in to the groomer because I try to support local business and prefer boutique service. Now I just feel like a jerk because it was the best experience for me and our pug. The staff greeted me and my dog immediately as we walked in (I believe her name is Iris), they asked great questions about him and his health, and they were truly friendly. They also seemed like they also got along great as a crew and I/we immediately felt at ease. When I picked our pug up (at the exact time they said he would be ready even though he didn't like the dryer) he was happy and looked and smelled amazing. In fact, nearly a week and a half later he still looks and feels fantastic AND he seems less sheddy, which is huge for a pug because all they do is shed. We will be loyal customers for the grooming service...his food and treats aren't carried here but that's okay. And an added bonus is going to Trader Joe's next door. It's like a two-fer. read more

We always have a great grooming experience at this Petsmart! Jaimie is an amazing groomer! Our Aussiedoodle isn't the easiest dog to groom (energy and hair galore) and he always looks great when we pick him up! Thank you! read more

PetSmart - AMAZING haircut by Jaimie! - Pet Stores Near Me - Houston, Texas

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Even though petco is closer to my house and exiting PetSmart to return to my house is a nightmare (left on Shepherd) I'll still make this jaunt. I would never have thought to write a review on PetSmart as typically I'm in and out of there just grabbing cat litter/food and the occasional toys. Having recently adopted a pit bull mix from PetSmart however, I find myself there daily. Literally. There is always something I need. They say a puppy will cost you a 1,000 $ in the first year. Take heed. This is no joke. This place has EVERYTHING you could ever want for your pet. I never knew such things existed. If there is a problem, someone, somewhere has created a brilliant workaround device and PetSmart carries it. The staff is friendly too and honored coupons for items similar too, but not exactly what I bought, simply because I adopted one of their favorite dogs. Awwwwwwwwwww!!! Thanks for the help PetSmart! read more

I took my Goldendoodle in for a puppy express grooming. First, I had no idea it would take 3-4 hours what could they be doing to my pup for 3-4 hours. I used Haute Pet once and he did everything in an hour or less. But I digress. They knicked my poor dogs testicles. It was a horrible site. It was red and clearly it was itching. The poor thing was rolling in the floor. Ended up having to put a cone on the poor thing for five days. Stay away from this place for grooming services. Go elsewhere. And the groomer didn't say one word! read more

I do almost all of my pet-related shopping at Petsmart, but this Petsmart is smaller, darker, and always seems to have a long line. And (if you walk in the back door) the smell of wet dog hair is pretty overwhelming - maybe they throw their bags of hair from the grooming out near the back entrance? It's fine - but it's not the nicest Petsmart I've been to. read more

Go to spot for all things for my Fergie dog!! Well most things! I pick up doggie food here for sure! I enjoy browsing around for pet treats and canned food items. I love that seasonal items are available for pets. This year for Thanksgiving Blue Buffalo had Turducken and for Christmas offered a Santa Stew canned meals. So cute and festive! I only wish these pet stores would get RID of the MADE IN CHINA pet foods and treats! Beware! Look at each label! They are very harmful for title pets. I honestly buy my dog treats next door at TJ. But, there are a fee select treats offered here made in the good ol' USA! read more

My dog was shaved and the groomers got too close and cut him, causing injuries to his neck and ears. PetSmart's response? "You signed a release." I had to take our dog to ER hospital for treatment, antibiotics and a cone. My dog has been traumatized and wounded, and PetSmart refuses to take accountability. read more

I love this location! The staff is beyond nice, I think I got asked 10 times if I could be helped, [but not in an annoying way] and they always give my Charlie the little scratch on the head that he so loves. Right now they are having an awesome Halloween sale, and already have a ton of stuff for Christmas. The store itself is a little on the old side, and somewhat smaller compared to most Petsmarts but they still have a Banfield Vet where I take my puppy, and a groomer, so really it has all you ever needed in an easy one-stop shop! Also, for this part of the city the parking is phenomenal! There is a huge lot behind back with a few places for your pooch to go potty before going in [with clean up stations of course] and finding a spot is NEVER a problem! If you love your pet as much as I do, you won't want to go anywhere else :] read more

The staff at Banfield Pet Hospital is the best! They treat my puppies like their own and they always take the time to build a relationship with the animals and their owners. They don't force their products down your throat, especially when there are natural or home remedies that can cure your pets ailment. I do not like the way most people have cut my female dog's hair, but when I brought her to Adrian in grooming, SHE WAS CUT PERFECTLY! She even have my big dog a little Mohawk and it was super cute. I refuse to bring them to anyone but her. She's loving and gentle with my puppies & they always come back looking cute as can be. Do your pet a favor & bring them here! read more

Went there last night to get some pet snacks for our grand car. Over charged and cashier was clueless. She got a manager that wasn't any better. When we left we were charged fir mir bags than received. We MBR back to Manager and she said they would fix today. No call and charge still pending. Watch your receipts as they keep charging you instead of crediting for returns. Order from an online company as these ladies can't think. read more