Love this PetSmarts! Every time I have a question the employees are always happy to help. I've been coming here for pretty often for my dog. Groomers are awesome at what they do. Very nice and helpful! PetSmart price matches too (from their website), which is so useful. read more

Worst customer service I've ever had. I've lived in 3 states in which both of my dogs have been groomed at petsmart and this was by far the worst location I've ever been too. Rude, unprofessional and under skilled! If you have a dog who requires minimum work when grooming you may be ok but if not DO NOT let them touch your pet. Mine was unrecognizable at pick up and when I walked in to pick her up 3 of the employees where trash talking about the dogs! I would not trust them to handle an empty box let alone my pet! They Are not worth the risk! read more

So I just came to the store and bought fish and my total was $17.01. She asked me if I had a penny and I said no and then she proceeded to smile and give me two dollars back babe I asked where my $.99 was and she says we don't have exact change sorry there's a coin shortage so she would rather rip me off $.99 then rip off her machine for one cent. That's unbelievable. It's total crap and I'm probably not coming back to the store. So I went to my car and got a freaking penny so she could give me my damn dollar back. If they do this to 100 people today they just made $100 profit read more

This is for the grooming, the store is a typical Petsmart with everything you could want and more for your pet... It's Summertime in Houston, and it's HOT, my little Lucy needed a hair cut PRONTO, so I decided to give Petsmart a shot, being that their prices are pretty reasonable. ($45) Dropped her off on Saturday at 1130, she was ready to roll by 3p.m. They did a really good job in filing down her nails, cleaning her up, and shaving her down (something called a 1/2 off) Lucy ran out of there like a new woman (dog) and happy as can be to be running outside without the extra 2 lbs of fur. Great job, great prices, friendly service! read more

I've been going here for a few years now but it's finally what happened today to compel me to review. First off, the manager is so nice! He's almost always there when I go in and he's always walking around greeting people and asking if they need help. Today I went in to banfield to get a prescription for my dogs food, and little did I know the woman handling it was the doctor! She was super sweet and although I don't take my dog here for her exams, she still came around the counter and checked her eyes out for me (Shes had an infection for a while now and there was a spot on her eye I was suspicious of). Also get my dog groomed here, and besides one time out of like 20, I've been thoroughly satisfied. The one time, her hair was just longer than I had liked. Anyway great place! I'll be back here again for sure. It's been 5 years now! read more

I have had multiple disappointing experiences with curbside service at this location. They will not bring your order to the curb when it is raining, or when they are short staffed. I fully understand the challenges with covid and retail right now but would suggest that this location find a way to inform customers of these specifics. Without knowing when they are and when they are not participating in curbside, I have gone to pick up orders and had to turn around and go home without my purchase. Very frustrating as a consumer. I am now purchasing though other retailers that I can depend on. read more

I had a negative experience at the Banfield at this location. They prescribed way too high of a dose of medicine for my kitten when we brought her in. I ended up having to go to another vet to address the problem. They wasted time getting our kitty well again, and they wasted our money. The store is all right, but I would recommend going to a different vet. read more

This review is specifically relating to the Houston Heights location. All businesses are in business to make money, understandably. This location pads the bill to extremes.The last veterinarian today tried to intimidate me into a Exam in order to receive my dogs booster vaccinations. Our first visit we incurred a bill around $500. This included a X-ray for a limp and his first vaccinations. At that time we got a referral for a Orthopedic specialist as the doctors at Petsmart are unable to deal with this problem. When I came back to get my dogs 2nd set of vaccines I was told I would be charged for another exam. Every time you go there to pick up Heart worm medicine which they want to prescribe pill by pill you are charged another exam every month. Unless of course you sign up for their plan which they hard sell you on at every opportunity. The Vet today was hostile and downright scary. I feel like this Petsmart are dishonest, unprofessional and I will be taking my dog to a Veterinarian that I feel comfortable with. read more

This review is regarding the grooming area: my dog has been groomed every 3-6 months for the last 9 years at multiple different grooming establishments - we are no stranger to grooming. Normally, he is happy and just fine after a groom. Not sure what happened at Petsmart but my dog has not stopped shaking for 2 days after his groom. Every time I reach down to pet him, he shakes. We will never return here for a groom. read more

The grooming staff are all so rude. Had a nine o'clock appointment. The lady at the front looks at me in annoyed way, "yeah." I say I have a nine o'clock appointment (rolls her eyes) "you have your proof of vaccines" hand her a list of everything my dogs have had since 2007, glances at it and says "nope! this isn't sufficient, we can't except this" I'm not bitter at that they didn't except them, I'm annoyed with everyone's customer service. They were all looking at us like we were interrupting and we were bothering them. Just cause of this I won't even buy my dog food there. I'm taking my business elsewhere. read more

Horrible groomers. Hair on my pet uneven, looking as if the took the clippers and just randomly clipped in any direction. Staff was unsure how to handle the bad situation; seemed untrained. read more

Daniel is a wonderful groomer. We've been sending our Shih-Tzu to him for years. But we are through because of the rudeness of the woman at the cash register. I was a bit shocked, by her rudeness and attitude. Sorry Daniel. Angry woman has made this a no go. read more

A decent location for a pet store but the size and the offerings were quite different than I anticipated. I'm always a fan for shopping at PetSmart when I want to buy a surprise toy or treat for my pets but this one just made me shake my head. I'm use to a bigger PetSmart and when I mean bigger I don't mean the size but just in general the layout of the store, the selection of toys, pricing is now way off for me. I don't know but I"m use to being able to buy a decent size dog toy for under $5 and when I went in here nothing in here matched that. In the end the staff is quite friendly, the store is clean, popular store, things are organized, and of course layout is not bad. I knocked one star off simply because of offerings and so forth; however, that's my opinion and expectations. Happy pet shopping! read more

The first time I went to this store I had the worst service experience. Toting my new pound puppy and attempting to buy a crate I finally made it to the register. The cashier was texting when I entered the lane and didn't do anything to help me manage the large crate and my dog- not the biggest deal but a little annoying. The worst part was my large crate wouldn't ring up. All he said to me was, "the computer is saying I can't sell this to you". I waited for a few seconds because I knew he was going to do more than just make that one declarative statement. I told him there were a lot of those on the shelf he just said well I don't want to get in trouble for selling something I shouldn't. Again I waited for a few seconds for him to come up with a solution. I had to insist that he call a manager. He did and after she pressed a few keys magically he was able to sell it. This was a very poor service experience. Because this store is close to were I live I went back the next day and received good service from the clerk hence the three star rating. read more

Gary has outstanding customer service! We rolled in to buy a Beta Fish and he made sure to advise us of proper care (you know how easy those darn things are to kill!) and informed us of the 10 day guarantee:) On top of all this, he also took great care of the customer before us. It was an older man having some serious trouble with the credit card machine. Most cashiers would've been short tempered, but Gary just walked around and gave the guy a hand. Kudos! read more

The vet here is a lazy and rude. If you want to hear our experience here ... please read below. We brought our dog to get washed there and about a day later it was obvious there was water in her ear. They didn't want to take responsibility for that which is fine, so we made an appointment with the Vet there as our dog is in obvious pain Upon arriving for our vet appointment today 5/17/17, we patiently waited in line to check in (the receptionist was working with another customer at the time) ... we technically signed in 7 mins late because of this and they refused our appointment!! I'm not disputing that we signed in 7 mins late but to cancel our appointment that we made because they got water in our dogs ear is unacceptable. We asked about their cancelation policy and they said it was after 10 minuets they can cancel, but they didn't seem to care about their own policy. Now we have to wait even longer for an appointment while or dog is obviously developing an ear infection that they caused. They wouldn't even look at her! They sat vacant for 23 minuets instead of seeing our dog!! And they say they care about your pet ... (Not to hate on the groomers, they were very friendly, and mistakes happen. It was the Vet there today that was absolutely rude and turned us away because they were (in my opinion) lazy). read more

I take my pug here to get her smelling so fresh and so cleannn, cleann. They treat her like a princess and after her last visit at the groomer's they thanked her over the store intercom for visiting! It added a very personal touch and was unexpected for a petstore located in the city. They keep the store clean and the staff is very knowledgeable on the products they offer. The only thing I wish this location offered is the PetsHotel. read more

I've been a loyal customer of Petsmart since I got my dog 4 years ago. However, this location's grooming service is below par. The staff was OK to interact with, not friendly but not unkind. I was a walk-in for nail grinding. When I got my dog back his nails were still pretty sharp and jagged. Definitely not worth the $12. I should've inspected him before I tipped the groomer. I understand my dog is not agreeable when it comes to cutting his nails (he gets nasty), but I've alwasy been satisfied with the nail trimming service at the 3 other Petsmart locations I've taken him too in the past. Very disappointed in the results. I will not be taking him back here for grooming, I'll try my luck elsewhere. read more

I am a new pet owner and this was the first I have gotten my Chorkie groomed so my standards may not be the same as others. I called on a Saturday and was able to get a appointment for a Sunday. The price was forty bucks for her to get groomed. They did a great job on her especially being that I am sure she was a little difficult. The vet tech gave me great pointer since I had so many questions. I would definitely bring my baby back to this location. read more

Absolute worst customer service ever. The sales associate and the manager acted annoyed at my questions about a refund. I was charged for a product I never received. Will never shop at PetSmart again. read more

A few days ago, I took my puppy to get groomed. He had been there once before so I wasn't worried. After only an hour, I was called to pick him up because he was not cooperating. When I arrived the groomers said my puppy did not allow them to cut his hair. I paid the $40 for the bath and left. Once at home, my puppy was a completely different dog. He went straight to his bed and would not move. When my daughter or I would try and touch him, he would growl and/or try and bite us. This aggressiveness was never an issue before. I called the store to speak with Laura, the groomer who worked on him and she was no longer there. The person who answered the phone again told me how difficult my dog was. I've tried calling again today and received the run around. I will not give up on finding out what happened to my dog, but I definitely will not be taking him back to PetSmart. read more

We go to petsmart way too much for fish. Now we make it a habit to stop at new ones every time we're in a new area. Kids enjoy it and we always make a beeline straight to the adopted cats. read more

This seems like a smaller store. They only had one bag left of the cat food we buy. Also it smelled kind of fishy. Not sure if something spilled yesterday or what. But they still had a large selection of dog treats and such. Just seems like they don't keep as much inventory. Staff was really great though! read more

PetSmart - Entrance - Pet Stores Near Me - Houston, Texas

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We use this PetSmart because of its convenience to our apartment. They have everything you would expect for a complete range of animals plus a grooming facility and a pet hospital as well. Our dog is getting old so we got her the health plan from the hospital and it has already paid for itself in x rays and visits. If your animal is getting up there be sure to ask about their pet health plans. We have been pleased with the care our dog has received in her visits to the clinic so far. This place is animal friendly (of course) so you can bring your dog in there on a leash. read more

These people are disorganized and rude. If you love your dog... I do not recommend you taking them to this location. The staff was extremely rude, sarcastic and disrespectful. If they are like this with humans, I could just imagine behind doors with your poor animals. Also, I booked an appointment with them for the groomers and they did not bother to write it down.. I had another appointment later at another location for the next day but I canceled due to them lying about having an appointment available sooner. By far the most unorganized location ever. The only reason I gave them one star is because I had to... read more

I recently hit hard times and had trouble making ends meet. I could afford to pay rent and my expenses but didn't leave me much of a cushion. I was able to find food for myself but had a hard time finding assistance for pet food. In a desperate attempt before looking into giving up my pet cat. I reached out to PetSmart! I told them my story and ask if there was anything, they could do to lead me in the right direction of finding a pet food pantry. Within 12 hours, I received a 10-e gift card for PetSmart! They were a lifesaver for I'm able to make it through this month with food for kitty! Thanks again PetSmart for coming through! read more

Grooming staff and service is horrible! They said they didn't dry my dog because we scheduled a 7:00 pm appointment: "the latest we take is 6:00 for a bath to have enough time to dry". If that is the case why did they said 7:00 pm was ok when I asked what was the latest I could take my dog in? My frenchie smells like a wet dog, not even shampoo. Horrible service! Money down the drain. Never again! read more

I have never written a review on Yelp but this PetSmart grooming salon was so good I just had to let y'all know. So I brought my Labradoodle here this past weekend. Tiffany groomed Reece and I have to say it is the best she has ever looked. Thank you all so much for fitting her in your Saturday schedule. I will definitely be returning. Reece loves her new haircut and says thank you as well. read more

2 stars for the grooming service. Only reason I didn't give 1 star was because the gentleman that helped me with my issue was very nice and the manager did give me my money back. We took our husky here to get a bath with furminator and a trim. Only reason I took him to this location was because our regular location didn't have any times available for that day and we needed to get him in asap. But, when we came to pick him up, he was completely bald. His beautiful coat was completely gone. When I asked if this was discussed upon drop-off (my boyfriend dropped him off) the guy told me that the lady that checked him asked my boyfriend if the 7 shave was okay and even showed him on the chart how short it was. But my boyfriend assured me that that definitely never happened. She never showed him a chart of any sort or even discussed the haircut because obviously he wouldn't have agreed to it either. They then proceeded to tell me that they checked to see what his prior cut was. So, which one is it? Did you show him the chart or did you just look up what his last cut was? Caught them in a lie right there. Yes, we had to previously shave him because he had a skin rash... but that was LAST YEAR, and we have taken him 3 times after that to get a trim. So, I'm also irritated at the fact that petsmart isn't keeping their computer log updated. I would also assume that the staff would be educated on dogs and their coats, but obviously no one there knows that you're definitely never supposed to shave a husky bald unless it's for a health issue. Also, if my plan was to get my dog shaved... why would I be paying extra for the furminator? Seems pretty useless without any hair right? Again, they did give me all my money back.. but now it is going to take MONTHS for my dog to grow back his coat. read more

The store it's self is great. But the customer service from the cashier really made my visit bad. We recently moved closer to this location. It was my first time there, I had to buy a dog tag. I bought a couple items and the cashier pointed to machine locate to the left side of the store by the entrance. I went to the machine followed the directions but didn't really understand where I put the tag. I didn't want to be rude so waited again in line, the cashier told how to place the tag in the machine. But it would had been awesome if she would had made an effort to give me further instructions. I went back to the machine to read some more dumb tag would not stay. I went back to the line. And waited! Not customer service oriented at all. She told me it had a hook, I went back to the machine "my arch enemy" if you ever use this machine and if it doesn't stay in place flip it over. Finally I was order my tag! I really wanted to go back to that cashier and explained to her that she made my visit suck!!! read more

Absolutely terrible store ! I received a free bag of food coupon via email and had never used I before . I presented it to the cashier and she accused me of having used it before . I told her I have not and she kept insisting I did and didn't even bother to call a manager over . I left without any food and reported the incident to corporate office . Totally despicable and unprofessional staff at this location ! I won't be back . read more

I used to take my Maltese to get groomed at this location. There is a young, thin guy (I ALWAYS forget his name so the description is necessary) who does a FABULOUS job but he only works weekends. The staff seemed to change quite a bit. The last time I dropped off my dog I saw one of the male groomers dragging a poor dog by a leash. He was a big man so he easily could have picked up the dog and carried it to the back. I then heard someone scream "SHUT UP!!!" in the back room because the dogs were barking. I felt uneasy after I left so I made up a story to come and rescue my dog. Due to the unprofessional/scary staff and some pretty bad hair cuts from other groomers at this location, I started taking my dog elsewhere. read more

The grooming salon at this location is simply horrible!!! I brought my dog in for a haircut and I picked up a completely different dog!!, of course, it's still my dog except he's bald!!!! And when I talked to the manager, she tried explaining to me how the hair of the dog gets lighter as it gets closer to the skin, really?!? Cause I'm pretty sure I know that and it doesn't change the fact that you or your employee shaved off all of my dog's hair!!!! I'm calling back the store tomorrow to talk to the store manager and file a complaint. I shouldn't pay 75 bucks for a service so horrible!!!, read more

I've been taking my Doggies here for grooming and they have always taken care of my pets.

I have been taking my Cocker Spaniel here for a few months now and have been pleased overall with the store and employees. For ~$50 I'm able to have my dog groomed and I've been nothing but pleased with the service. I will continue to use them for my grooming needs. I plan on using the training classes at some point and will update my review at that time. read more

This place is fabulous...and I know that's a strong word for a pet store, but I mean it. It's friendly, low turn over on staff so lots of familiar faces, the manager is around and also friendly. It's also clean, organized and everyone is super helpful if for some reason you have trouble finding what you need. My husband and I have outsourced a lot of things (online orders, Favor, etc. etc.) to keep up with work schedules and make almost all other time family time, but we still go here, because we actually enjoy it. P.S. We also went in, right at closing time for Benefield, with a pup we found and needed checked for a chip. The gal there stayed and helped us, with a smile on her face, and we got the pup home that very night (to thrilled pup-parents, of course). read more

My dog suffered a massive heart attack almost a year ago and is on a low sodium diet. There are very few canned dog foods that meet this criteria and that my dog will eat. He's been on Purina One smart blend tender cuts in gravy -chicken since then. Over the course of the year that I have been using this food I have noticed that it has become increasingly difficult to find and quantity is limited! I have to start looking for the food when I get down to 5 cans because I can't find more than a few cans at a time. Today I placed an online order for curbside pickup and ordered 12 cans on Taylor St in the Heights and it was on sale for $1.45. The order went through and I thought we were good to go. Several hours later I received an email saying sorry! We only have 5 cans. I quickly pulled up a location that was close by on Westeimer and took my lunch hour to go see what I could get there. I was able to get a 12 pack, but in my haste at checkout, I only get an hour, I didn't notice that I didn't receive the sale price until I got back to the office and saw the emailed receipt. Yes, it's only about $4 in savings, but to the ends that I had to go to in order to get the food, and still had to pick up the 5 cans after work is ridiculous and time consuming! Is Purina putting crack in the cans and that's why they're flying off the shelves or is it that Petsmart can't seem to get their inventory or supply chain together? Listen up management. You have a problem. You need to solve it! I should not have to go to these extremes to get food for my dog. He can't be the only dog out there that has to have this food due to dietary restrictions. The reason I don't buy in bulk is because of his heart condition. He wasn't expected to live more than a few months after his attack. May will be a year and while he is constantly medicated he is living on borrowed time. It's very unfortunate that not only do I have to keep his prescriptions filled on time and give his meds on time, make sure that his quality of life is still there, now I have to worry about where I'm going to have to go to get the food he can eat. Thanks Petsmart. Thank you for adding that additional burden on me. GET IT TOGETHER!!!!! read more

I recently moved to Midtown from The Woodlands. I have been taking my puppy since he was 3 months to Pet Smart grooming salon at Grand Parkway 99 in Spring and he had always loved it there, they love him and as soon as he gets there he is very welcomed by all the stylists, they even send me pictures of him when he is done. However, that was not the case today. He did not have a good grooming day at Pet Smart at The Heights. Louie always gets groomed with the natural Schnauzer face, skirt, legs and body cut (trim) whatever they call it. I booked a bath and groom, dropped him off on time and 10-15 mins after I receive a call from the grooming salon that they wont be able to groom him today because he has some knots by the chest and some on the skirt, which is my fault for not brushing him daily, but I said OK then don't groom him. The groomer proceeded to tell me that they could give him a face trim and that was it. So, I said that's fine. When I go to pick up Louie 5 HOURS LATER, (I had call to check on him because it had been more than 4hours) I see him with no hair! (only Schnauzer face) He was left with no hair on his legs, chest, sides. I was so disappointed that I did not have any words at the time. The groomer said that she had a hard time grooming Louie because he kept biting her and wouldn't let her cut the hair. I told her that he has never behaved that way, he has been groomed more than 5 or 6 times at the Pet Smart in Spring and that I will continue to take him there (much attentive Groomers. The ones at Heights were even on their phones while grooming other dogs!) After that I was struggling to put his leash on because he was jumpy and happy to see me, and the groomers were just looking at me, one of them said, "help her" and she responded "no, I'm scared of him." OK. When I got home, I noticed that Louie was bleeding from his nose, I do not know if it was because they put a muzzle or what, but my poor baby was bleeding. I have attached the pictures. PLEASE DO NOT BRING YOUR DOG TO THE PETSMART AT HEIGHTS. I red some reviews about similar problems and still took my dog here because it was a convenient location. It is very sad to see a Pet Smart with people that do not like to do their jobs or that they just don't love dogs enough to work here. read more

PetSmart - Pet Stores Near Me - Houston, Texas

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This review is regarding the grooming "salon" at this Petsmart location. I have given them three tries and every single time I was given horrible service. The first time I had dropped off my dogs on a Sunday at noon to get baths. I didn't receive a call until 5:45PM that my dogs were ready and that "store closing is at 6PM so come get your dogs now or they will be held over night". Thank you for the 15 minute warning?! I had to run several lights and haul ass to go pick up my dogs. I told the girl that I had even called around 3PM to see if they were done and was told (rudely) that I would receive a call once they were done and that they were very busy. My thought is someone forgot to call me and then once it was time to get off work they decided to call me to get my dogs. The next thing is when I have gotten my dogs bathed here they always leave with their coats not clean. It's like someone just sprayed a TON of perfume on them leaving a layer of film and then overly strong perfume. And they never do the anal glands at this location. You don't want to know why I know that but I do. If you live near this location do yourself a favor and drive to the Shepherd location. They always have friendly and reliable service. They actually do wash your dog and the other things that you're paying for. How nice! read more

I came for some neon fish. Looking in the tank, there were a few tiny and VERY pale neons - they looked very sick. In the rest of the tank, there were literally PILES of dead neons, some already halfway decomposed. There is absolutely no excuse for that. I immediately left, and I will never buy fish from this location. read more