best place to shop for the furr kids!!! love it fully stocked grooming & more all the things would be back staff is great and kind thank you fantastic !!! check em out !!! read more

Wow! This is an animal lover's paradise! Anything you might think you need, they have so many options of! The prices are fair and not unreasonable. You're allowed to bring your dog inside if on a leash, which I think is super nice. I live nearby this location and will be back for any other pet needs I might have. :-) read more

Good price and good service I was really happy with how they care for my dog keep looking for places but you can't find a better price easy and professional they cut all he's hair but I was really happy with how welcoming they where from the start Amber really take care off my dog thank you to staff !! Really fast and convenient read more

PetSmart - Good price and good service - Pet Stores Near Me - Houston, Texas

If I could give the grooming and groomers a zero star I would. Took my 1 year old puppy here and they absolutely ruined the grooming experience for her I don't know what they did to her while I was gone but when i she has never been the same since. Dropped her off she was happy and excited when I came to get her 4 hours later when they called she was drooling from the mouth scared and being very very timid like something happen to her! Abusive nasty horrible humans work here! Beware!!! FYI it was a man that groomed her so be very careful! They don't give any care for your animal. When I got home she had immediate diarrhea and blood in her stool and had to bring her to the vet immediately they did not care one bit when I called and asked if anything happen to her cuz she was fine before and they did not care at all that my dog left completely scared and scared to death. Was perfectly healthy and happy before hand. Horrible horrible I wouldn't ever advise anyone ever to go here. Spare your poor dog do not go to any petSmart for grooming they are abusive! read more

We took our puppy to get his first grooming with Helen. She was very good with him. We were a bit worried because he does not really care for other dogs. He got an awesome cut and his coat is so sparkly shiny. I even saw him give her a little kiss, so I know he liked her. We will be booking a future appointment with her. read more

PetSmart - Wolfgang - Pet Stores Near Me - Houston, Texas

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If they sold Pentecostal stuff and Pentagrams, they'd be Pentmart. They don't. I'm glad. Barbie likes PetSmart maybe a little bit more than Petco. It depends on the day and the location. When we go to PetSmart this is often the one that she goes to way up on Taylor. It's not the closest to our house but she finds better deals here and likes the employees here. I can't really tell the difference between the two stores. She said: This Petsmart is good. One of my friends used to work here. They have a great selection of cat food and cat toys. They had the cutest cat scratchers when I went. My cats love the scratchers. I'd give them 5 if not for being a big chain, and being so expensive. read more

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Typical pet store so far great as I can see no complaints had my dog groomed here and they actually did a better job than The Woodlands location. My pet is also on a prescription dog food and so far each time they have been in stock so that's a big deal for me. Workers always greets you when walking in I love being acknowledge where I'm spending my money. read more

My dog is in the ER on life support right now. It all started when.... My dog went in for routine shots @ PetSmart in august 2022. I received a letter in the mail 6 months later saying that the shots administered were not kept at the right temperature so the dog has been not protected by those shots and has been / is still at risk and needs to come in by a certain date to rectify the situation. I bring him in to get his shots and he comes out with a whooping cough and has been severely sick since. I tried to address the issue with personnel and they called me a liar and denied what had happened. Moreover, they overcharged me and were unapologetic throughout the entire process. He is on oxygen and an IV at pet urgent care right now and I just wrote a check for $5k to keep him alive overnight. Have read about other pets dying at PetSmart recently as well. Will be pursuing legal action asap. I have videos and documented mail aforementioned. DO NOT SUPPORT THIS BUSINESS. read more

PetSmart - Error by PetSmart giving my dog shots - Pet Stores Near Me - Houston, Texas

Went to get my puppy groomed. Dropped her off and then got a call an hour later saying they could not groom her because she freaked out. I thought that was weird cause i groom her all the time but i went back and got her. They said they did everything else that i asked for but they couldn't cut her hair cause they said she was afraid of the buzzer. Not sure if they ever actually bathed her cause she still smelled and still charged me basically full price. Days later we took her somewhere else and they were able to fully groom her and they said she did fantastic. Not sure what's going on in petsmart to make my dog so uneasy. Or maybe they were just lazy and didn't make an effort to keep my dog comfortable. either way, i will not be going back. read more

I was displeased with several aspects of my shopping experience at this store. Having perused the jolly ole website in advance I knew this was the one store in the entire city that had the item I wanted to pick up for a stray dog I had agreed to foster for a few days, in an attempt to fill the void in my life left behind by my own dog's death earlier this year, less than six months after my dad had also died. So I wasn't here because I thought it was going to be a fun time. I had to be here after work one night to get the one thing the internet told me about, and some other things since I was here already. My usual store, when my own dog was still alive, was the Shepherd loc. Prices there were usually reflective of what was on the internet without markup. Meanwhile here things were 2-3x the price of things on the internet, except for a small number of items. I had wanted to "have it all" in a Carrie "Destroyer of Worlds" Bradshaw moment where after a long day of work I only had to visit one store to get everything; but instead I had to visit multiple stores since I am not a fan of paying rapidly ballooning multiplier prices like a drunken sailor slinging gold doubloons, and syphilis, everywhere because hey, why not, when in Rome. The made-in-China (as #MAGA as you can get according to the reelect The Donald campaign) dog collars were 2x the price on petsmart's internet webpage, the leashes 3x. What to heck, buddy. For a cheap shitty nylon blend that needs to last a maximum of four days [aggressive scarf flip] I THINK NOT. Meanwhile around yonder, in the literal armpit of the store as far out of sight and out of mind as it could be, I found the one item (the last two in stock) I came to buy for my short term pooch. Of course not a single worker was on the floor to assist even trying to locate this, I had to just sashay around until we stumbled into each other. Shepherd has actual $0.99 toys near the register and you get what you pay for if your dog has any teeth. But these $2.99 ones cost two dollars more and were probably even worse quality than I get at the $0.99 range. But I really wanted that gat dang rocket and UFO so I was a """big""" spender that the sailors and soldiers beckon to from the darkened alleys during fleet week. The line at the ONE register open stretched well back from where a normal line would develop and stretched back into the back of the store. A second register finally opened after the long line had become embarrassing and some people had actually just dropped their baskets and left the store. I spent far more time in line than I ever wanted to. And I still had to visit another few stores to finish stocking up for my baby-for-the-weekend once the vet released him into my care to monitor him, and pet him, as he recovered from surgery. When you have the one on Shepherd there is really no good reason to visit this one. You wait in line forever and pay 2-3x the price of the things they are at Shepherd or on the internet if you can wait for the shipping to take place. Meanwhile if you use chewy or amazon you pay considerably less, get free shipping, and don't need to get off of your gin soaked bean-bag chair until you need to answer the door and the mailman tips you for the pleasure. read more

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DO NOT TAKE YOUR DOG TO GET GROoMED HERE!!! So I came in May 17th for my dogs to be groomed. I came in late that morning and was told they could still take my dogs that morning by the manager Michelle. They told told me the groom takes 2-3 hours. I told them I was going out of town for 2pm. I called before 2pm and was told by the manager that my younger dog would not be ready til 3pm if I want her hair cut. This because she booked for the afternoon after telling me she could take both my dogs still that morning. I get there and they bring out my older dog and show me that her back toe nail could not be cut off all the way because the nail was curved. If this is the case they should have not attempted to cut the nail. Then because I've been sick I came in today to talk to the manager DJ, and he was annoyed with me wanting a refund for the bad serves because back in 2023 I received a refund at another location. WILL NEVER RETURN HERE AGAIN FOR GROOMING. read more

Took my dog in for a bath, trim and nail grind. He came home bathed, but his hair hadn't been trimmed at all, he still had matting behind his ears and his nails had been trimmed but not ground. I basically paid $70 for them to wash the dog. It's bananas to me that they would send a dog home without doing any basic grooming and feel ok about it. Don't take your dog here. Don't take any pet here. read more

PetSmart - What groomer doesn't trim the paw?? - Pet Stores Near Me - Houston, Texas

I had such a horrible experience with a rude checkout person. I tried to return a bag of food that gave my dog diarrhea and was 2/3 full. The Petsmart employee just eyeballed it and after grilling me why I'm returning it and why I didn't return it sooner, decided to offer half the amount for a refund. I had to drag the bag to Banfield to have it weighed to prove that it had more than half the amount in the bag. It's just sad that Petsmart is going to lose my business because of a rude employee ‍. I guess Chewy gets my business from now on. read more

The dog grooming spot is horrible. They had a bad attitude and weren't helpful at all. I decided to just walk out of there with my dog and leave. Wouldn't suggest going back. read more

2nd time in just to pick up a mobile order. No one at the terminal, 20 people in line and the staff seems oblivious to the issue, seriously? read more

Grooming staff is rude as others have stated. Tried to argue with me what breed of dog I have. Way better grooming places here in Houston that you can take your dog to. I will keep going here to purchase items for my dog, but the grooming is subpar. read more

Staff members at the grooming department are very rude. Took my dog for a bath and haircut. Told her didn't want my god to be shaved off they charged extra 30 for time supposedly. I could have just told them to shave him off I wanted a haircut. Terrible service. read more

We came in to purchase some cichlids and some lady with red hair (didn't ask for her name) was being rude from the begging and did not want to sell us the fish without any justification. We been having cichlids for a couple years now. We wouldn't be buying them if we didn't know how to take care of them. There are other places that are specialized in fish and never had anyone treat us like that. Definitely never coming back!! read more

inhumane saw a dead parakeet there, don't know how it died but its companion kept trying to wake it up not knowing it had since passed. No one paid any mind to the dead bird, the whole time I was there (20 mins) no one came to take the bird out no nothing, I have my suspicions that the same reason it hadn't been taken out of its enclosure yet are the same reasons why it died. The cockatiel in the enclosure next to it looked lethargic and stressed, most likely from being newly moved, im not very familiar with petsmart regulations on moving birds but I'm pretty sure that the bird was not moved correctly. Please try your best to avoid this petsmart so they either learn from their mistakes, or no other birds have to go through this, and potentially traumatize a small child. read more

Just as others have stated the people who work in the grooming department are rude. Just common manners, they do not have. A lady with short black hair arguing with me about when I got my dogs hair cut. "When is the last time she got cut and be honest" ma'am nobody has to lie to you. I usually go to the location on Kirby but they were booked so I booked here. My dog doesn't know anyone here so she was moving around as they were examining her. The lady's response was "she's wild" while smirking at her co worker. Mind you, my dog wasn't not barking, crying, biting at them or making any noises she was just nervous. They didn't take the time to make her feel comfortable their main concern was to question me about the last time she got groomed. The manager should definitely look into getting people that can at least greet the customers and dogs the correct way. I would not suggest bringing your dog here for grooming. read more

I dropped my pet girl on September 10th 2022 to be groomed at the Westheimer and Dunvale location. Upon picking her up and getting her home I had to rush her to the Veterinary Hospital because she began gasping and screeching and vomiting. Upon arrival I was told that my Dolce was in critical condition and needed to be put on oxygen to breathe and had a high temperature of 106.9 and normal was 102. She died within a couple of hours after being groomed and the written medical report listed heat exhaustion /stress. My pet girl had just got her annual checkup August 20th with no problems and had no history of illness. She was healthy and well before I dropped her to be groomed and within a few hours she was dead. read more

I left my dog at the grooming salon and they were charging $30 additional for extra brushing time when I was just told that they need to cut off all his hair because he was matted , so what time they are spending on him when They are just cutting all his hair off ? He was already been charge extra for been a big dog with long hair ; Then I ask to speak with the manager on duty at the store and he did not really care much about it and not even a sorry or apologized for the bad experience ,, terrible services ,,I you should look at other yelp reviews and notice the problem they obviously have in this store with customer services , we the clients HAVE OTHER OPTIONS and your employees should know that . I WILL NEVER COME BACK TO YOUR STORE read more

I just try to come and get some cat food after work and got to petsmart at 8:58 and the employees wouldn't let me in because they closed at 9. Very upsetting and bad management read more

The staff in grooming is so rude I visited the first time and while I was reading their notes on the wall of how the staff loves animals the front staff changed their attitude to seem friendly. From the beginning when I called I sensed some aggression and rudeness. Gave them a second chance when I called to make an appointment they were okay. Service is just horrible and very short and rude honestly. I overheard the lady in the front taking a call and she was pretty aggressive with the customer. It does not see like they would even take good care of my dog I would not trust them again with any of my pets! Wouldn't recommend and not coming back for grooming atleast. Everyone else in the store is amazing they deserve 5 stars but the grooming area needs better management. read more

If I could give 0 stars, I absolutely would. I've been taking my Lab mix here for grooming for years. I happened to mention once that she has had a few random seizures in her life, then they began charging me a few for an "express" to groom her quickly, despite me telling them this is not a regular thing and she's not epileptic (per my VET'S instruction!). Fine, I paid their money grab fees. Today, I came in and when describing the cut I wanted (same as always!), I asked them to clean up her rear end area because she's had a few seizures lately, peed on herself and I would like to be able to easily clean her at home. SUDDENLY, the groomer MUST know when her last one was. They have NEVER asked me this despite this not being a new issue. I say a week ago, "oh no we can't do that for her safety". I'm sorry? You've made me pay a fee in the past and not given a damn about her "safety" before this. What is the magical threshold? 2 weeks? A month? I can't possibly plan for seizures. Had this been communicated to me the first time I brought her in, this would not be an issue, but suddenly after four years of grooming it's a problem? I also made a joke (prior to this conversation) how yesterday was "Lab retreiver day" per their sign. The groomer said that "In their system she is not a lab so it wouldn't have worked for you anyways" to which i responded that needed to be changed, and she told me "because labs don't have long hair". Interesting, that she should think I don't know my own dog's breed. This experience is the last straw for me. The employees are continually rude. They find a way to money grab every chance they get and I will never be stepping foot in there again. read more

Like others have stated, grooming is hit or miss. Even though they have open hours if the "groomer" has left you can't get any service. Not even the walk-in nail trim. Why would you be open till a certain time but not able to provide service? Just close when your "last appointment time" is. I like the ease of booking online and they're nice but I probably will be finding somewhere else after I finish my coupons read more

Curbside needs to do better. They'll find any reason not to deliver to your car. Third time I've ordered online and something is actually not in stock. Now I need to wait 3-5 business days for a refund when it should've been updated online. I will not be using this location anymore. There seems to be too many issues read more

Petsmart continues to operate in its own reality. I have (had now) an autoship, but they held up the entire order because one item was out of stock. They informed me I could order my other items at regular prices, if i needed them now. Um, no. How about you do what you do Jane and the other own can come later? I go to the store to get some of the items, only to find they are priced higher than the website, before the autoship discount. I bring this up at the register where the guy tells me prices are always higher in any store than online. Um, no. I tell him that's not accurate and he tells me he doesn't set the prices. I get that, but I'm asking for the in-store prices to match the website and he keeps challenging me. I tell him to call the manager since it's now a principle issue. He tells me he is the manager and I tell him to get me the district manager's contact information. He changes his tune and tells me they will always match the online price. Then why did you just challenge me on several fronts? Why not just say yes, I know, I'll adjust it and we can all move on? The bigger issue is how many people go into Petsmart retail stores, thinking they are getting the best price when they aren't? Why can't the Petsmart overlords make this easy and have the same price and save everyone the grief? read more

Staff were not friendly and did not ask if we needed assistance. There were many cages and aquariums without animals which was disappointing. BUT THE WORST PART OF ALL? A rogue pigeon sitting inside PetSmart up high on a beam almost shat on a coworker and myself. Luckily we were about a foot away from the mess raining down and avoided it. Gross. read more

I brought my puppy here for a wash and trim. At check in, the woman who took my dog was very rude and condescending. She kept questioning what my dog was mixed with, I said according to his paperwork he is a pure poodle, no mix to my knowledge. She insisted that my dog was mixed with something because of the type of hair he had. She said he looked like a mini goldendoodle. I said no... just an apricot poodle. She repeated that he wasn't a purebred poodle. Then she says she is going to change his information in the system because she doesn't think he is a toy poodle. Mind you my dog is only 13 weeks and 5 pounds... she says he is too big to be a toy poodle. 5 fucking pounds! I said I don't need you to change anything because I know what type of dog I have, you don't get to decide what breed you want him to be. She keeps repeating he isn't a toy and that she's changing him to a mini but says the price isn't going to change because he's still a puppy anyways. Okay so if the price isn't changing then what the fuck is the point in you arguing with me for 5 minutes over what type of dog I have?! The dog is 5 pounds! Mini poodles are between 14-20 pounds. Toys are between 5-10 full grown. At this point in his life... he is toy sized. EVEN IF HE DID end up growing into a mini poodle weight... what does it fucking matter at this point in time. It's like she just wanted to argue and go back and forth with me to prove a point. She wanted to be right so bad. Worst experience ever and was completely unnecessary. I already made the damn appointment so I let her take him back but I promise you I won't be returning to this fucking location if she is at the front to bother me again. I believe her name is Michelle. read more

Very professional team- they helped me right away with what I needed!!! I don't usually come to this location, but a wonderful experience so far read more

We've been to Petsmart grooming here and on Shepherd many times and it always falls short of expectations. It's convenient and I'm severely allergic to my dog, so while I can handle regular brushing, bathing him is not my idea of a good time. Today was the last straw. I called to make an appointment for my dog to be groomed (bath + furminator). I mentioned that my dog was extra furry and needed additional brushing time on top of the extra furminator treatment I booked, and that I was happy to pay for whatever was needed to not have hair coming off of him when I picked him up. The woman who took my call assured me they would get it done. I said in the past, I've had to have them brush him more at pickup because hair was still coming out in clumps. They said it wouldn't be a problem. I reviewed all of this when I dropped off my dog. I picked him up 3.5 hours later and it was like they hadn't even brushed him. The groomer, who was very nice, explained that he brushed him for extra time and didn't charge me for it. I reiterated once again that I was happy to pay for however long it took to brush out the excess hair. They brought in a manager, who told me I needed to bring him in more often (fair, yes, but surely we could get him to a point where he wasn't basically dripping hair?) and that no amount of brushing was going to stop this. So I brought him home and spent ten minutes with my Furminator tool. And here's the result (and those piles are dense). I don't understand why they didn't just...brush him after drying him. This took virtually no time. I was happy to pay a premium and leave a substantial tip to save myself the trouble, but not anymore. read more

PetSmart - Ten minutes of work after they "couldn't get anymore out." - Pet Stores Near Me - Houston, Texas

First time grooming for Robbie. Cool expierince. Fast friendly and inexpensive :) The staff was super friendly and cost was very affordable for a doggy grooming ! Pets smart had all the pet needs and if you join the pets mart savings club you get discounts and stuff when you make purchases. You can leave the pooch with them and they will call you when the grooming is done. They have a wide selection of Purina one products I haven't found anywhere. Pets smart is the place ! read more

PetSmart - :) - Pet Stores Near Me - Houston, Texas

If I didn't have to give a star I would not. This is the worst grooming my schnauzer has ever had for $80. He was matted but I've taken him elsewhere and they at least left a skirt. He was nicked 3 times on his belly. I guess he had a mat there...the manager was ready to fight. I guess she was having a matted day. read more

PetSmart - My baby Jrny - Pet Stores Near Me - Houston, Texas

The groomers haven't even met my dog are an unwilling to groom him. He has been groomed for over a year at a PetSmart in Arizona and I've never had a problem with his grooming. They love my dog. So I don't understand why the groomer at this store wanted to call and cancel our made appointment telling me he's too aggressive even though the notes from the last store he was groomed at has never stated he's too aggressive to be groomed. The least they could've done was meet my dog before deciding his personality. read more

Disgusting customer service by the grooming department - AGAIN. Corporate office couldn't be bothered with the complaint l. Had an 8:00am appointment got there 7:45am. No one was in the grooming salon. Sat there until 8:15am. Looked for manager no where to be seen. There was an me sales associate stocking the shelves who couldn't be bothered. Groomer came in at 8:15 woth a bad attitude and said there was traffic. I responded there's always traffic in Houston. She went off on me cursed me out and said she would Mark my record as being a "f**king asshole customer" at which point I lost it. If she's like that with us what is she like with our dogs. Will never EVER step foot back in this store. read more

I recently got my dog an appointment at grooming and Lauren the bather was so nice and treated my dog with love you can tell she really loves animals. She noticed details about my dog and mentioned to me like that her skin was dry and recommended an oatmeal package next time, she also noticed that she was scared of the velocity dryer and said she stopped after my baby was getting stressed and did a kennel dry instead, She also gave her a cute bandanna, I love the attention to detail and love that was shown read more

I've only had great experiences in this store in the year that I've been patronizing it. Staff is super friendly and always so nice and helpful. I have two cats and I go once or twice a month. I usually walk by the kitties in the back. I did that today and noticed their litter boxes were so full. It's sad for me to see them in a cage and as I'm grateful for you all showing them available for adoption and caring for them. Please keep their boxes clean and sanitary too! They'll appreciate it and so will I. I clean my two boxes twice a day. Keep doing a great job! read more

We come here quite often for our babies. They always have a good variety of food, treats and dog clothes. The lines are typically not too long and the customer service has a usually good. read more

The more I look at my dog, the worse it gets. They didn't clean her ears out, the cut on her ear hair is extremely uneven, and she's been flapping her ear since I got her probably because they did a ROUGH job at trimming her ear hair. I'm honestly close to going back to this store for a refund over the terrible job they did on her. May I remind she was there for 6 hours... this store sucks read more

PetSmart - Pet Stores Near Me - Houston, Texas

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