How can I go wrong when you visit Santa it can't when pets are involved. This went way better than waiting online for Santa with my granddaughter. All the pet owners are kind, loving and wanting their pets to get their best shots with Santa. The staff gave out treats and we were also happy. Himself the myth the legend Santa for free thank you so much Petsmart for doing this yearly. read more

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The one star is for the grooming. Whenever a groomer will not let you in with your animal leave them immediately. Would you let a doctor examine your child without you there? They have had a terrible reputation for grooming forever. Our first review was about PETSMART in Mahopac. So is this review. Because I moved and have been going there for 25+ years, but not in person because now where you got older and sicker and more disabled; we try to get AutoShip. Total goddamn disaster. My vet told us not to order the cat litter. That's supposed to detect UTIs in cats because they actually give cats UTIs. That's how much PETSMART cares. I wouldn't let them groom, my cat, even if she were dead. Rob, the manager just ended up screaming my name three times because I guess I irritated him by the incompetence of his corporation. He came up with some avalanche BS BECAUSE I'M NO LONGER IN THE COMPUTER SYSTEM BECAUSE I HAVEN'T BEEN THERE SINCE THE PANDEMIC. The little plastic card thingy fell off the keychain because it's so old that it broke and nothing we did could fix it to stay on the keychain We've been going there for 25+ years, but no he can't find me in his computer and now you're going to raise your voice at me. The reason I don't let my husband make these phone calls is because he has very high blood pressure and wow, you don't wanna know him when he's pissed off Please never leave your pet there for grooming. And yes, they do lie about how you don't need a prescription for prescription food so you get all the way up there and then you leave empty-handed. Do you know how much money we spent there in the last 30 years? At one point we had 11 cats. We were supposed to just be foster parents for the pregnant mother and her five kittens and we could not keep them all because 11 cats is too many cats to take care of financially for us. We also live in a small space and cats like their space. So I also shopped there because I was a volunteer for this alleged cat rescue place. They just killed all the sick kittens, she personally is a millionaire and she takes donations. I do think her alleged rescue organization is called cat rescue. Yuck to everything. Sorry if you don't like our review but we're only taking the trouble to tell you now so no other animal gets hurt. We love our fur babies and they should understand that it says PETSMART not pet stupid read more

Re: Dog Training ~ I cannot say enough good things about Gustavo at the PetSmart Greenburgh location. From the very first session, it was clear how professional and knowledgeable he is about dog behavior, training techniques, and how to tailor his approach to each dog's unique personality. He explains the "why" behind everything he teaches, which makes it so much easier to practice at home and stay consistent. What really sets Gustavo apart is how personable and patient he is--with both dogs and humans! He's encouraging without ever being pushy, celebrates the small wins, and makes every class feel fun and supportive. You can tell he genuinely cares about helping you build a better relationship with your dog, not just getting through a lesson plan. If you're looking for a trainer who is skilled, kind, and truly invested in your dog's success, I highly recommend booking with Gustavo at PetSmart Greenburgh. ~CF & Lil CF read more

I booked my dog's grooming appointment online and added matting removal as an extra service, since he had a few small tangles. When I arrived, the groomer informed me there would be additional charges because he believed the matting was more severe than I had indicated. Although I didn't think it was that bad, I allowed him to go ahead with shaving, based on his recommendation. Despite shaving him down, I was still charged an extra $80 for matting removal. After I paid, when I came to pick up my dog, they made a point to show me where the Venmo codes were for tipping. I had some issues with Venmo at the time, so I decided to handle the tip later from home. Once I got home, I noticed that both of my dog's ears had been cut, and now he has significant scars. It's clear they applied some kind of powder to the wounds, but they never mentioned the injuries to me at any point. Needless to say I will not be back. read more

Rude and untrained personnel at the store. I left the store at 5:36pm and the man at the register was ordering me to do things on the keypad without ever saying please. When I told him about it he could care less. I will not be back. I only go to stores that are customer friendly and trained. I know it's hard to find good people but they have to try harder. read more

AMAZING!!! I've been so cautious leaving my baby anywhere and PetSmart helped me conquer those fears! I told Maya exactly what I wanted and she delivered perfectly! My pooch smells incredible and she even gave her a matching bandana! I'm absolutely in love and can't wait to come back Thank you so much maya!!! read more

PetSmart - Pet Groomers Near Me - Greenburgh, New York

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This place is okay. It's convenient to get to, but they haven't been that helpful. I called to make sure they had a product. They said they had it in stock and would hold it for me. I drove to the store and they had sold the last one. I wouldn't have driven here (after I called to ensure they had the product I was looking for) had I known that they not had it in stock. I believe that is very poor customer service. read more

We did a six week beginner class for our 6 month old pup, Coco, and trainer Gustavo was amazing. He is very knowledgeable and truly cares about the dogs. He would check in with us every class and ask us how our at home training has been going and if we had any problems that we would like to go over. Gustavo even let us know that we could come back to the store with any questions we had or reach out via the stores instagram page. I highly recommend taking one of his training courses! read more

The staff is very aggressive with the pets. My dog never bites and yet somehow "Grace" managed to get him to bite her and left him with a horrible haircut. Rude staff and "automatically" charges extras claiming it to be PetSmart policy. Save your money and go to a local groomer. Don't be fooled by the special or low cost they advertise online or in store. You will pay the same price at local groomers read more

Grooming Service This place SUCKS! I should have listened to my gut feeling on this one. My regular groomer from a different and professional shop was out of town so I took my Yorkie here. I was sold on their Hollywood video. This place had a ghetto feel to it from the get-go My poor dog was butchered, when I asked what happed the groomer explained that she used a 1/4" clip on the electric shears. My Yorkie had almost bald spots in some areas and looked awful. Long haired dogs like this are supposed to be layer cut, not buzz cut for boot camp. They have a Hollywood style video on how professional and extensive the training is for their groomers. It's total BS. My groomer here was like hiring a professional artist and the artist shows up with paint by numbers. Another problem I had was that I booked the first morning appointment and they put the dog in the kennel in the back and wasn't ready for four hours. When I got the dog back she smelled awful and was soiled with some thing from the kennel There were also few other unprofessional mishaps which I won't even get into. Would I go back ? NO! Would I recommend this place to a friend? NO! Would I recommend this place to an enemy? I don't think I dislike anyone that much! read more

You're better off ordering from Chewy. Poor inventory. Things will say available on their app, you will pay, they will tell you your order is ready, half the items will be out of stock when you go to pick up. Incredible waste of time. read more

It's NOT Ok to have the restrooms closed, even during this time! I have been using the restroom for the past three months and all of a sudden they are now closed? It's hard enough to shop and get things we need without management taking away a necessity. I will shop elsewhere. read more

This was my puppies first time being groomed and I must admit his haircut is pretty terrible. Very choppy and blunt and although I paid for the additional condition etc he still had some visible dandruff at the time of pickup. I only gave a 4 rating because he is clean and smells good! Otherwise I will not be using their grooming services again. These pictures don't even clearly show the extent of how bad this haircut is!! read more

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Took my dog to grooming salon. To begin with, the amount of space for the grooming salon patrons is very small. One would think that because grooming can be anxiety provoking to some dogs the space would be bigger. Upon entering the groomer checking us in was quite helpful. As she did evaluation on dogs hair, another groomer who had nothing to do with the situation intruded on the conversation wondering why my dog was sensitive around her paws. This person proceeded to wonder why this was so, demanding an answer as to why the dog was anxious. The groomer clearly wanted me to state something was wrong and they would not be able to provide a service. Spoke over me and rudely insinuated my understanding of the situation was wrong. To clarify this conversation was going on while she was grooming another shaking dog on a table. Instead of concentrating on her work she decided to intrude on a conversation. To those complaining about cuts and issues with grooming, now you know why. Additionally, after denying service, another patron explained that her dog which had been groomed there before was cut on his tail. PetSmart did not inform them and this was an issue. Moral of the story, save yourself from the attitude and poor quality service. Go somewhere else. read more

We had our first and last grooming experience here. We have never had our pup literally sheared. And to make matters worse, they tacked on an additional $20 for dematting/brushing/scissors when from the looks of our pup there was nothing left to cut or demat. I wish I'd read more reviews prior to trying them out. read more

Horrible place to book an appointment . I had a grooming appointment..I also canceled my early morning plans to accommodate that appointment and this location canceled an hour before he was scheduled for a wash and cut . This would have been my was my first time but this will be my last time. Very unprofessional!!! read more

First time here with my puppy and I love it.... The service and follow up was great. Blue got a haircut and shampoo.. we shall be back! read more

Grooming is terrible! We dropped off our medium labradoodle for grooming. The groomer indicated she had quite a few matted sections so I knew it would be semi-short, even pointing to a sample on wall. She came back totally sheered--even she couldn't wait to get away and ran out of the place. I will NEVER come back here. STAY AWAY unless you don't care what your dog looks like. read more

Dropped my two pups off for doggy day care while i went into the city for the day. I've done the day care at a Southern California location and the experiences were very different. At this location, it took a while for someone to come over for drop off and pick up. When someone did finally come over, they were very friendly. I left dog food with them and i didn't receive my reusable dog food lid back. I completely forgot about that until i was already gone. We purchased a pb Kong snack add on but i doubt they ate it since they hardly touched their food, was still charged for it though. At the other location, i received a detailed report card at the end. I didn't get that here. Maybe they forgot. if i didn't ask someone, i would've had no idea how their stay was. My dogs seem like they had fun, and at the end of the day, that's all i really care about. read more

I recently left my dog here for 2 days.. Staff was professional and place was kept pretty clean.. i would definitely use their services in the near future .. read more

BEWARE: Doggy Day Camp...our dog has been going for years and received top rate care. However, recently there's been major turnover including the manager, Helen. They don't seem to actually care for the pets anymore. In fact, we went on vacation for two weeks and when we told them we wanted daily, individual play, the guy saiid "Daily?!", like it wasn't in his job description. We got back and our dog has lost significant weight. She always loses a little when we're away but this is significant. As we were coming home from JFK we called to let them know and when we'd be arriving. They still didn't have her ready and couldn't find all of her stuff. We won't be bringing her back again ever. read more

I honestly would give 0 if I could based solely on customer service. I went in to buy a small item and got on a checkout line behind 1 person who was payng. As soon as that transaction was complete the cashier left the register to talk to a customer who has just walked into the store. Mind you there were 2 employees standing next to the entrance talking to each other that could have helped. I didn't say anything, just waited. When the cashier was done with the customer she proceeded to talk to her co workers who were now looking right at me waiting. The cashier turned to me and said she would be with me in a minute. Then I got upset. I put down the item and walked past the 3 employees and stated, "I guess I'm not shopping here today " As I was walking out one started to offer to help. Too little too late. I went straight to Petco and was in and out in a few minutes with great customer service. So, if anyone from Pet smart reads these, I will be taking my 2 dogs to Petco from now on for all my grooming and shopping needs. Way to improve on that 2.5 star rating read more

Shontai in the grooming salon is very knowledgeable and kind. We feel very comfortable leaving our dog with her to get groomed. She does a great job of following the grooming style that you want. read more

This is by far the best grooming place in town! Kareena is was wonderful. She is professional, courteous, and very inviting when Loukas comes for his grooming! She should get a raise.everyone they is very nice. read more

Brought my dog here for grooming, feels like they just make up prices and then change their minds when it's time to pay. There isn't any visible pricing breakdown anywhere so it's just a guess how much the person behind the desk decides to charge you and they don't tell you in advance. Surprise and then you get an attitude when you ask questions read more

I have been to this location several times and have always found the staff to be very helpful. Curbside pickup is available and very convenient. read more

The last time I brought my pet here, he was not treated properly. He had red spots all over his skin. I will never bring my dog here to be groomed again. The service has downgraded tremendously. I called to address my issues however no one helped. I was placed on hold and a manager never came to the phone. I am disappointed in this location. read more

I used to be an employee here and I suggest you don't bring your dogs. They forget to take them on walks, they take forever to clean the waste out of the dogs cages, they forget to put home belongings from pet parents in their rooms to make their stay more comfortable, and the employees do not take there job serious at all. I would never bring my dog here. Pet parents please put your dog/cat in a safer environment. read more

We bring our dog from Manhattan to have her groomed here. It is worth the drive. The staff at this PetSmart treats our dog like she is the Queen of England. Grooming is reasonably priced and the groomers are all class acts. Can't say enough good things about them. read more

We kept our dog for an overnight stay at this PetSmart PetsHotel. Upon check out we found a deep red wound underneath her thigh. They did something terrible to her and denied all knowledge of it! She couldn't take the stairs or climb in the car, and slept all the time for a few days. Please don't keep your pets here, who knows what goes on in the back! I had heard these horror stories but when they happen to you, you know they are true and ongoing... read more

Our dog hates to be groomed which is why we have usually done it for the last 14 years. He got very matted and wouldn't let us near him so we decided to let the pros handle it. I was very skeptical after reading all the bad reviews here, but the need out weighed the risks. Don't know what you people are talking about!!! The people at PetSmart Greenburgh are fantastic. Daniel, our groomer, couldn't have been nicer. We let him know about Louie's issues and he went to work. Do to the age of the dog they wouldn't muzzle him so they couldn't finish his head. He'd had enough and was biting the instruments. So, they gave us a significant discount. When the going got rough the manager stepped in and helped out and said she would personally handle him in the future. And to top it all off, he never looked so good!!! In this era where service and integrity is so hard to find anywhere in any trade, the folks at PetSmart Greenburg showed me there are still a few people who care. They've got my vote and my dog! read more

My first experience with an express deshedding was great. My pups shed considerably less. The second time I went there was no difference in shedding at all. I try to make a third appointment however it took me 15 minutes to learn they are very under staffed. From first experience to last... It's obvious the service is on a downward trend. read more

This place rocks. Everything I need for my puppies is here, and PetSmart has started this new veterinarian services thing that saves a lot of time and aggravation on over-crowded animal hospitals. I got my new puppy a lot of great bite-toys here. read more

This place is amazing, they helped me find the right food for my baby girl, staff is extremely friendly and helpful, totally recommend this location. read more

We made a reservation at this pet smart for our dog to stay at their pet hotel. When we called with plenty of time in advance to enquire about their procedures the told us she would need to have her rabies shot which we took care of. On the day of our trip we tried to drop our dog off just for them to tell us they could not take her, with little explanation as to why they did not tell us about any other vacccines needed when we called prior to making the reservation, leaving us completely unprepared. Not only do the girls that they have working at their counter look miserable but they lack customer service. I do NOT recommend this pet hotel to anybody and will not purchase anything from this place again. read more

I would not even give this place a 1 star. Horrible grooming service & unreasonable pricing. Definitely will not be back here; you are better off taking your pet somewhere else. read more

It's the wors grooming ever , I took my dog to groom him they keep him there for 4 hours ... I when because they never call me and he wasn't ready , and tenieshe was spraying him , y didn't small clean the hair fell raft I tall her to brush him , he was the same when a leatf dog there so mad never again , I say face trim and clean feet , she shafe the face so short and the she didn't even thouch . read more

I have 2 dogs who attend full time 7-5pm day camp here in Greenburgh. One who has been going for 5 months now and one who just started 2 weeks ago. Play time is from 9-5 which is cut a little short for "unloading and loading" of the pups into the play rooms. The staff is very polite and courteous. They know both my dogs and will update me daily upon pick up how things were. The rooms aren't as big as i would like considering both my dogs are in big camp, but they are both exhausted when they come home so that's good enough for me. I bring my own food and if i forget they can supply their food for us. I see a lot of the same doggies at camp which makes me happy to know that the pups have reoccurring friends to hang out with daily. U get a lot of points when u are a reg customer so i get free days and they have fun festive holiday parties as well where they take pics of the dogs and send to your email. They also take video and pics to upload to IG so u can see your pup in action. The few things I would like are a live feed, bigger play rooms, and outdoor exercise. But u cant beat the prices. Compared to an independent day camp which is almost double the price for less hours. I am very pleased with our experience for both pups and will continue to take them here. read more

Very good service. The grooming service is perfect for my cocker spaniel and I appreciate that so much. I highly recommend this grooming service. read more

My cat came back with an eye infection from the PetHotel and we received no discount, no apologies. Ended up paying almost double...he never had an infection before and just had a checkup a month ago. We will never use them again. $500 extra and three days later his eyes are fine. read more