HORRIBLE experience. I booked a grooming appointment for (2) dogs - I expected to pay the published price for the service. When I picked up my pups, they charged me in excess of $40.00 extra. I thought it was a mistake and it would be resolved....NOPE - they said "its a busy time so there is an upcharge" ?????? this was not published nor was it told to me before the service. I almost wrote a BBB complaint but think I will take this to court so that noone else has to go through this and they will be dealt legally for their business practices read more

Fantastic groomingand groomers!..I have taken my dog here for over 4yrs now...and it has always been a great experience..My dog can be a handful sometimes but they are great with her and she's always happy to be there...Amanda is currently her groomer and does an amazing job..Thank you everyone that has taken care of juniper..This is the only place I go:) read more

I always have a good experience when I shop at PetSmart. It is always my go to store to pick up exactly what I need for my fur babies.

Are close and have food we buy . Got there when almost closing and were just great. have things on sale so can save money. read more

They love my girl at this place, I have been taking her here since she was a puppy. My dog loves her spa days and loves all of the groomers. The groomers welcome her with wooos (which is how my dog communicates to people to get their attention) read more

PetSmart - Pet Stores Near Me - Glen Burnie, Maryland

Stopped in this evening while working to grab a dog toy I forgot to order online a couple nights ago -- yes the giant pickle in the photo =) The employees were super friendly and offered assistance when I was walking aimlessly around the store. They helped me find what I was looking for and they were awesome to talk to during the check out process. I visit this store often, sometimes with my dog as well, and we always experience awesome customer service and a clean store. Reaper's favorite part is getting a treat at the register! read more

PetSmart - Pet Stores Near Me - Glen Burnie, Maryland

WOW! Barb was awesome! Our puppy Risby never looked or smelled this wonderful! Risby is usually very scared and shaking, but Barb calmed her and made the entire experience a good one to remember! I highly recommend Barb, if you want your pup to be relaxed and beautiful! read more

Do NOT buy pond products from Petco. I purchased pond algaecide, used LESS than the instructions advised and the next day I had over $100 worth of fish DEAD. I did everything the instructions said: had an aerator, pump, waterfall, etc. I returned the product, obviously dissatisfied. The "manager" gave me a $14 for the refund but told me there was nothing she would do about my dead fish, even though it was the store product that killed the fish because I didn't purchase them at petco in the last 14 days. Now I have to attempt to find koi fish as the "pond season" is coming to a close or wait til next year. NOT happy. If I could give less stars I would read more

Had my 6 month old groomed and a sanitary service. I called after 6 hours and asked if they finished.. I brought my dog in for the appointment at 8 AM. They never completed the service and did not give me an itemized receipt. They are disorganized and really don't finish the clipping. I'll never waste my time and money with Petsmart. read more

Stopped into to look for a new log for Clown Loach. Associate in the fish department was very nice and knowledgeable. I noticed drawings on the tanks at the Ordnance Road location stating how big certain fish can get. I am a freshwater tropical fish enthusiast. I commented on how great this is for those wishing to start a tank. read more

We took our pup for a puppy bath and trim. It took around 4 hours and when we got him, he looked happy and clean. The fur was nicely trimmed for our Lakeland Terrier. They trimmed his nails and blew dry the fur so he literally looks like an old woman after a day at the salon. Sarah was awesome as was the lady who took him in when we arrived. We will come back. read more

PetSmart - Pet Stores Near Me - Glen Burnie, Maryland

Very rude.. not friendly.. took my dog in and she came out looking the same smelling the same, the lady that didn't working on my dog got smart.. I'm so pissed they said cuz she still a puppy. Mama she smells the same and she wasn't even cut a little.. worse service ever a waste of 60 dollars read more

PetSmart - Before her appointment - Pet Stores Near Me - Glen Burnie, Maryland

See all

many years ago I had my first ever hamster. I bought hamster bedding from here, next thing you know, hamster had mites. ended up dying a very sad death even with medication. fast forwarding to now, I bought a betta fish. had my own small home and rocks. tomorrow is my bday so I figured I'd buy a bigger home and rocks to support my betta fish. went to petsmart. bought a tank and rocks. one day later... my betta fish died. read more

I booked an appointment for my cat to be bathed/groomed at PetSmart. We arrived, checked in, and began "the process". The "cat specialist" (Melanie L.) grabbed my cat out of his carrier and began handling him very rough. My cat was clearly not happy about the situation, but what cat would be during their first grooming appointment? Melanie L. clearly did not know how to handle a cat. After about five minutes Melanie L. returned to us stating that the grooming could not be done. She could not even trim his nails. Did she really exhaust all of her resources? She did not try giving him a treat. She did not ask me to stand nearby, maybe to give him a sense of comfort. How can PetSmart offer cat services or claim they have "cat specialists" (like, Melanie L.) if they cannot do a simple trim or bath. Sorry, Melanie L., you're not a cat specialist. You're not a certified groomer. You're a cashier, so stick to pressing buttons behind a conveyer belt. read more

PetSmart - "Cat specialist" - Pet Stores Near Me - Glen Burnie, Maryland

Mandy, you are a terrible groomer. You gave my dog a short boot cut when we specifically did not ask for it. the one thing we asked you to cut short, the ears, you didn't trim at all. You missed several patches of fur, so he just has long tufts on his belly. You said his fur was matted so you couldn't do the cut we asked for, but you didn't notify us of this AND HIS FUR WASNT MATTED, WE BRUSH HIM EVERYDAY! The only reason I can think that you did this: you are lazy, extremely lazy. You are the reason that I will never come back to this grooming salon. I have been coming here for 6 years, but now I am done. read more

Me and my family wanted to give Mandi our deepest gratitude for taking such good care of our Mochi For the past 10 months. I would highly recommend grooming at PetSmart at PasAdena location. Mandi always takes good care of mochi. Mandi takes her time to make sure Mochi is smelling fresh. Teeth were clean and nail trims. you know when your pet is well taking care of when you say grooming and she wags her tails and waited by the door to get into the car. read more

PetSmart - Pet Stores Near Me - Glen Burnie, Maryland

Went for grooming, friendly staff but dog was choppy and patchy in spots and for some reason had a giant patch missing from under the arm. Like took the attachment off the clippers and shaved it. Won't be back. read more

Every time I come to this establishment I find it clean, shiny floors, well lit and I'm always greeted by an employee. The manager of this PetSmart should be very proud of their store to keep it so well maintained. read more

See all

We enrolled both of our dogs in training with Jill and she was absolutely amazing! They both are anxious pups but she took the time to gain their trust and we made major progress. read more

PetSmart - Pet Stores Near Me - Glen Burnie, Maryland

See all

Typical Petsmart layout with all the necessary items you need for your pet. Friendly staff, clean store, and quick checkout. read more

PetSmart - Pet Stores Near Me - Glen Burnie, Maryland

See all

They were nice. That's all i have to say. They told me my dog would be done in 3 hours. I don't know why my tea cup Yorkie takes that long. I arrived 30 min after the 3 hours because i was worried. They gave me my dog and didn't even blow the hair off her and got me to pay before i picked her up. So, i am covered in hair and I wish i hadn't pay for what they did to her. My dog looks butchered and her nails are still sharp. When i ask about it they said it's another fee. They chopped up her face too. my brother could have done this with scissors it's so bad. Her whole body is gone because they didn't like her slightly knitted body. Don't bother with this place. They suck. read more

PetSmart - Pet Stores Near Me - Glen Burnie, Maryland

See all

It would be REALLY NICE if the store paid more attention to the length of the line at checkout. When it starts to grow towards the back of the store they might want to consider stopping the restocking and add another cashier.... just say'in! read more

Rip off I find it rather disgusting that the in-store price on items differs from the online price. For example, the in-store price for the API Freshwater Master test kit is marked 35.99 on the shelf yet the online price is 22.59. That is a difference of 13.40. The online price is not marked as a sale price but appears to be the everyday price. I have found this scenario to be true on multiple products! When I went to checkout, the associate did of course match the online price and I payed 22.59. This is not the issue I have with this situation. My issue is why don't the prices match? Why is the in-store price so much higher? It appears to be an attempt to rip off customers who are not aware of the price matching option. Whether you believe or not, there are people in this world without smart phones! And even harder to imagine, there are people without internet access... but there are! But it shouldnt matter whether a person is technologically connected. The price for one person should be the price for all people. Apparently PetSmart doesn't see it that way! This company would rather take advantage of people who are not"in the know" about different pricing and price matching! Disgusting! I will never shop in your stores ever again and will go out of my way to inform all customers and potential customers of this unfair,deceptive, disgusting behavior! How dare you rip off and steal from customers who buy from your stores under the assumption that they are being treated fairly? Does discrimination and dishonesty fulfill the company mission statement? Nope! Not according to the mission statement I read. Pathetic! read more

Dog Groomers do not perform anal gland extraction- they basically take your money to simply wipe your dogs butt. Found out from our vet that our dog was in desperate need of anal gland extraction despite having taken her to Petsmart a little over a week ago!!!!! read more

THE GROOMING SALON IS HORRIBLE!!!! Do NOT take your dog here!!! If you love your dog, RUN in the other direction. Not only did they CUT my dog, they LIED about it and said it was blood clot bursting. They have horrible attitudes especially JANA. I reluctantly take my dog back and she denies him. These groomers need to be fired. read more

How do they stay in business? First, their front desk people always seem to be put out as soon as you approach them. Secondly, you wait with baited breath to see if they can "fit you in." Finally, they barely did what I asked them to do- a simple face trim. I shelled out ten bucks plus tip, for what, exactly? From a corporate perspective, it's impossible for pets and their humans to walk in and do what needs to be done with next to no space to hand off your pet. There's room for maybe one pet and human at a time. How is this efficient? Also, it's so sad to hear how many dogs are wailing in the back with what appears to be little to no supervision. Please think twice before taking your beloved pet here. read more

I usually shop at the Annapolis store or Petco. And now I know why. Stopped in the Mtn. Rd. store for a few things. There seemed to be plenty of employees milling about, there was only one register open. The store was somewhat busy and the line to check out pushed halfway thru the store. A young lady I assume was a manager walked passed the line and instead of opening a second register she yelled at the customers in line to move the line over more because they were blocking the main aisle. There had to be at least 20 people in line and the poor lady at the register was frazzled and complaining. The manger went into a back room leaving the line waiting. Never did open a second register. Never go there again. I will go to the Petco nearby. read more

Tracy the salon manager is rude. My dog could tell it and refused to go in the back with her. She had an attitude the minute I walked in. She told me I didn't know what kind of dog I had because he was definitely not a black lab. I told her he is a black lab mix. I have been taking him there since he was a pup and have never had an issue. Now we will not be returning. read more

Literally the worst Petsmart I have been to. Booked a grooming session at 11a. Drove an hour out to location. Upon arrival at 11:05 I was asked to wait out in the store area because people were picking up their dogs. Then 15 mins later a lady comes out and says it's too late. I explained I have been here for 15 mins waiting. She was like yeah it's too late. I explained i drove and hour to get here. She says... don't they have pet smarts where you live? Never will I return to this location. read more

I don't even want to give this store 1 star. I am so disappointed in this grooming salon. I have a shih-tzu who absolutely hates being brushed underneath. I try my best to brush her thoroughly, I have multiple types of brushes and sprays but she always ends up matting anyways... it's inevitable. She's a lazy dog and lays down majority of the day.... She's a shih-tzu... that's what they do... and then she mats. I don't feel like I need to explain that to anyone. I came in for grooming Sunday, October 16, 2021. Tracey rudely asked what we were doing to GiGi today and I told her just the same as last time and she snapped "has she been here because I'm not seeing anything! Is it under a different name?!" and I said oh no sorry, not to this specific store but another PerSmart.. i figured the computer systems were the same. Another employee stepped in and said "it's fine, she can just show you what she wants." I wasn't sure which lady she was talking to so I asked "who's grooming her today?" Tracey snapped once again "I am!" I picked up my dog and the first thing I told Tracey was that she's matted underneath and she immediately snapped AGAIN at me and said "she's matted on her legs too!" I did not appreciate her attitude with me and I told her that I did not need a lecture because that happens every single time I go to Pet Smart. She said "I'm not trying to be rude" but she was extremely rude and then tried to back paddle as soon as she realized she upset me. Your employees have no idea what goes on in people's lives and do not need to be judging and lecturing. To say life has been rough is an understatement. My dog is my best friend and I do my very best to care for her. Everyone who knows me knows this. Again, I shouldn't have to explain this to anyone. I left in tears feeling overwhelmed. Tracey's attitude was rude from the start and that's uncalled for. I came in and was polite and straightforward with her about the matting. I came in for a paid service, not attitude and disrespect. I will not be returning to this salon. read more

Go for the cutest cats! Then adopt one! The prices are higher for cat food than say Target but I wouldn't buy any of the cruddy, low quality cat food sold at Target. There is one super nice, freckled cashier that always asks how many cats I have whenever I buy cat food. Decent selection of kitten food (they NEED it for the 1st year)! I have been able to find more than one brand of kitten canned food (Target only carries one!) and numerous good quality dry kitten foods (never purchased). The only thing I dislike it that all PetSmart stores sell small animals. They only adopt out cats- why not all animals? Small animals aren't exempt from "mills". read more

I took my dog here for a grooming appointment that was at 12:30pm and he didn't get his haircut until 6:30pm!! When I went in to get him, he was one of the last ones left. Absolutely ridiculous, will never take him there again. read more

The nearest petstore for all kinds of pet needs. Petsmart has Authority exclusively. Good dog food -dry and can at a low price.

I have taken both my Australian Shepherds to this Petsmart for grooming. I cannot say enough good things about them. Amanda who grooms my male Aussie (who is 9) is wonderful with him. He loves going to see Amanda and being groomed. As you can imagine my dog has tons of hair and he always comes back looking beautiful. Their staff is friendly, accommodating, and great with the animals. I wouldn't take my dog any other place to be groomed. read more

Every time I've gone in PetSmart I've been greeted with a smile. The staff is knowledgeable on where the merchandise is located, and they take me directly to what I asked for. This saves me valuable time looking for it ! The staff is very mannerly and they keep the store clean and tidy. I love shopping there while my Dusty is getting groomed. Mrs Collins read more

I came to this PetSmart to get some tetra fish. I am a first time aquarist. The first man was very nice, I don't know what his name was but he was an older man, and gave me tops on taking care of the specific fish I got. When I got to check out, the cashier, her name was Raven I believe DROPPED MY FISH BAG. She apologized immediately and offered to be able to return them if they die from the stress of being dropped from 4 feet in the air. Surely enough they died that day. I came back with my dead fish in a Ziploc bag, in tears from being upset and angry. I explained what happened to the person who was in charge of the fish tanks when I returned. Her name was Coral. She snottily said "there's no need to cry about it" then gave me attitude bc the fish I wanted were on the top level of tanks. I also got judgemental looks from the person at check out. Then, those fish showed signs of sickness (discolored scales, wouldn't eat, slimy looking body) and died the next day. I will never purchase fish at this PetSmart again. They sell sick fish and the employees are rude. Do yourself a favor and go to House of Tropicals, they are way more sophisticated than this abomination of a store. read more

I was turned away from this grooming business by one of the techs. She refused to provide grooming services for my cat in spite of prior appointment. I think that the tech wanted to go home and did not want to stay late in the afternoon for grooming my cat so she sent me away! Poor treatment of a customer! How can you send away a customer? read more

I had a very poor customer service experience at this location today. I purchased a Castor & Pollux brand dog food for my pup and began the transition mixing it with her current food. For about a week my pup had no problems and seemed to enjoy the food. I got rid of the receipt thinking the new food was working out well. A few days ago, she began throwing up mysteriously and refusing to eat the new food. This was very unusual as my pup is not a picky eater. I thought maybe it was something else and continued to mix it in with her current food but she refused to eat it and would only eat her old food. I decided to call PetSmart in Towson to see if they could exchange the food. They told me that it was no problem that I did not have a receipt because I was not asking for my money back but an exchange for another food. They also mentioned that as long as the bag was more than half full, they could exchange it for another type of food. I was in the Glen Burnie area and decided to go exchange it at this location. When I explained what had happened to the cashier, she initially told me that they could not accept it because it was open. She called her manager, John, to double check who told her they could not exchange it because the bag had been opened. When I asked to speak to John, he came out and told me that they could not exchange the food with or without the receipt due to PetSmart policy. I questioned this because the other manager at the Towson location had told me it would be fine as long as there was more than half. John told me there was nothing he could do and that I should try the PetSmart in Towson since they had given me this "incorrect" information. Being a lawyer, I decided to look up PetSmart's return policy online and found that the only items that require a receipt for a return or exchange are: Electronic merchandise, such as, collars, fencing and training items Grooming tools Filters or pumps Pet medication or vitamins There was absolutely no mention of food. There was also nothing on company's return policy page stating that they will not exchange opened food. Instead, the company touts its "No-Hassle" return policy. Well, John, the manager at the Glen Burnie location certainly made the experience a hassle. Needless to say I ended up driving to the Towson location, and a store clerk exchanged my product with no questions asked and even gave me a $2 store credit because the food I chose was slightly less expensive. If you are trying a new food for your pet STAY AWAY from the Glen Burnie location. John is an unprofessional manager who does not understand the concept of customer service. read more

The staff is rude and slow and uneducated on products. They are always inefficient and lack the products I need most of the time. Just now my husband went in and the cash he had was enough by for one cent. Really? That's so annoying. As the manager of a business I would definitely not make a person run to the car for a penny. Go to petco. read more

I have never walked into this store and not been greeted by a friendly worker. The grooming salon is great with my puppy, the obedience class is great and they have a huge variety of products. This is your chain store but I have been impressed with the level of service and willingness to help customers. read more