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    PetSmart

    2.0 (41 reviews)
    Open • 7:00 am - 7:00 pm
    Updated 3 weeks ago

    Services - PetSmart

    Bath and groom only

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    Reviews With Photos

    Kari M.

    I've taken my dog for grooming here in the past and always had an even coat. This time he got a butcher job. They did offer a $56 refund if I bring him in person because they can not refund a credit card over the phone.

    My puppies before all excited to be in the car, calm and sweet as always.

    If I could give this 0 stars I would towards the grooming department, I took my puppies in for a simple bath and brush and left with one of my puppies needing surgery on her face, I cried so much leaving with her and seeing that something that was supposed to be fun and exciting for them AS IT WAS THEIR FIRST EXPERIENCE at the groomers will most likely leave my puppy traumatized for life. Never taking them to pet smart for their grooming needs ever again. She didn't deserve that and I have heard many people have had similar issues and experiences with them.

    So far so good. $5.00 and got me in today. Plus he looks good. After further review of my yorkie I noticed his eyes were unevenly clipped and they were not clean. Take my review way down.

    The difference in his mane and his body.

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    8 years ago

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    15 years ago

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    9 years ago

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    12 years ago

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    7 years ago

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    7 years ago

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    15 years ago

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    9 years ago

    Joyce W. is the worst, she was incredibly rude and guaranteed we won't return for training classes at this location.

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    9 years ago

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    14 years ago

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    9 years ago

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    11 years ago

    Great groomers! Jamie was wonderful and calming to my nervous dog. She got the job done and was polite and professional.

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    14 years ago

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    Review Highlights - PetSmart

    “2 oh those for my Frenchie and 3 of those for my geckos.”

    Mentioned in 2 reviews

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    Controlled K9 - My girl Sheba....

    Controlled K9

    (51 reviews)

    Our family highly recommends Controlled K9! We adopted our boy Mortimer last year after he had been…read moreliving as a stray, and we were really struggling when he came home with basic manners, reactivity, and having him settle in with our other dog. We ended up sending both of our boys for a six-week board and train with Kelia. It seemed to only make sense to send both dogs so they would have the same baseline training. Kelia was amazing! She kept us informed just about every day with videos and texts so we could see that the boys were happy and making progress. When Kelia brought the boys home, she spent a few hours with us, showing all the commands and techniques that she taught them, so we had a seamless transition. The "place" command alone has been lifechanging. (Although as you can see in the picture, they sometimes refuse to use separate mats, LOL.) We use the command before we feed them, initially when guests come by, and when we just need them to settle down a bit. It has reduced the stress and chaos in our house tenfold, and we actually can see the boys relax when they know they have a place to go and chill out. Kelia also gave us the tools to make leash walking and general obedience so much more successful. There are a lot of options out there for training. What set Controlled K9 apart for us was (1) our boys lived with Kelia, her family, and her dogs during training - they were not staying in a kennel and were in a real-life, loving environment, and (2) the promise of lifetime, free follow-up support. The boys have been home now for about 3 months. The training has stuck, and we feel like we really have the tools we need to make life pleasant for all of us, including the boys. Kelia has also proactively checked in to make sure things are going well, provided tips on the best way to reinforce training, and has responded quickly when we have follow-up questions, including offering a visit. Over three months later, we are still completely satisfied with the training and support provided by Controlled K9 and Kelia, and we would use them again in a heartbeat.

    We worked with Julie to have our 10mo old Australian Shepherd trained. The entire process was very…read moresmooth, from the consultation to training, to the transition home. We spent a lot of time reviewing our goals together and our trainer followed through with the plan that we set together. She stayed in constant contact with transparent updates about the puppy's progress and answered any questions we had. Given the puppy's breed and determination, she required quite a bit of foundational training. Since returning home, she's a pro on the leash (complete transformation). Walks are far more enjoyable - no more barking, pulling, lunging towards moving vehicles, and now has a peaceful relationship with the mail box and trash can. Another high priority was addressing the puppy's reactiveness to our child - puppy is now able to follow my lead during potentially chaotic interactions. Overall our program length was 6 weeks long and completely worth it. We are thrilled to have these foundations instilled by a professional who also cares for the dog. Highly recommend!

    Ridgeside K9 - Dog laying down

    Ridgeside K9

    (236 reviews)

    Archie went to camp with Gina for three weeks and came home a different dog. I'm still a little…read moreamazed. He's a five-pound chihuahua who shakes when someone new walks in the room and basically lived on my lap or behind my knees. I'd worried a trainer would either give up on him or scare him worse, but from the very first day Gina put so much thought into making him feel safe. She texted that afternoon to say he'd already jumped into her daughter's arms. When he barely ate the first couple days and I got worried, she talked me through it and told me he'd come around, which he did. She took him on long walks around the park and the neighborhood to burn off his nerves before she ever asked anything of him. His crate became his safe spot at her house, a familiar place that was all his in the middle of a busy home with other dogs and parrots and training going on. And she started him on tiny, predictable rules, sitting before a door, coming when called, so he always had something he understood to hold onto in a new situation. She explained that for an anxious dog, knowing what to expect is half the battle. She also refused to pick him up every time he got scared, and warned me that part would be harder for me than for him. She was right. Somewhere around the second week he started smiling in the photos. He was hanging out with her little dogs and her family, going on field trips to the park and coffee shops, staying on his place while she walked away, heeling next to her. He knows sit, place, heel and here now, and he does them for me too. The turnover at my apartment took a couple hours and it was real work. She sat me down and explained everything before we ever touched the dog, then had me practice with Archie while she corrected what I was doing wrong. She's kept sending reminders and answering my questions since, including a few dumb ones about shampoo and brushes. Here's the part I still can't get over. We went to a party a couple weeks after he got home, which is a huge deal for Archie. He sat on other people's laps. He licked hands. He barely cowered. Six weeks ago he would have spent the whole night shaking under my chair. Everyone at the party noticed and commented on the change in his demeanor. I was a proud mama that day! If your dog is the anxious type, the one who hides, trembles, won't eat around strangers, or has to be carried everywhere, I really want you to hear this. A lot of trainers are set up for big confident dogs and don't know what to do with a scared little one. Gina does. She never rushed him, never forced him, and never made me feel silly for babying him all these years. She reads a nervous dog and meets them where they are, then slowly builds them up until they can handle the world on their own. That's exactly what Archie needed. I honestly feel like Gina is just getting started with him, and I'm already thinking of when I can work with her again. If you have a tiny, anxious dog and you're on the fence, go with Gina. Archie is a different dog and so am I. Thank you again for everything you did for him, and for me. Archie sends smooches. Sheri

    I can't say enough good things about Brandi and Perry Bailey of RSK9. Their work has given my pup…read moreand I so much freedom and balance. Pebbles (blue heeler, 1.5 years old) would never listen to me, would not sit or lay still, and had a lot of other obedience issues that caused her to be stressed or confused. She was a TOUGH dog to train and I was concerned I couldn't find the solution for her to get basic concepts. This view has completely changed since working with RSK9's 3 week program. I would HIGHLY recommend them and their methods - you can tell they genuinely love working with dogs and it's made a huge difference in giving my dog the chance to find real rest at home. They send DAILY updates with photos and videos which was so nice. This isn't a regular class or something you just pay for; it's truly an investment that you and your dog will be using for the time you get to share together. Side note: it's worth doing 3 weeks versus 2 weeks. At the 2 week mark is when Pebbles really started to understand her marks and cues. From here there is so much more that can be refined and Brandi/Perry really capitalize on that threshold being crossed!

    Freedom Tails Dog Training

    Freedom Tails Dog Training

    (6 reviews)

    Will not return. After several emails and one phone call in which I expressed concerns regarding my…read moredog's issues making the timing of training a challenge, I was enthusiastically encouraged to "just come once" and "come to training once, if there are issues, you can get a refund." I took notes during the phone call, and recorded being told several times "refund ok." Went once, determined that this environment at this time would be unnecessarily stressful for the dog. Asked for the refund and was told "no refunds after you have attended one class." I communicated that I felt I had expressed my concerns clearly and was encouraged to 'attend "just one class" or I could have a refund.' I was then told I could have a credit towards other training, but no refund according to their policy, regardless of what I was told. I may have returned at another time, when my dog had completely recovered from his experience, but the refusal from them to entertain what I understood to be a verbally promised refund has soured my opinion of this company. I believe I was cajoled into attending the "one class" so that they could deny my request for a refund based on their policy. Warning: If you are told a refund is possible, you will not receive it if you attend a class. Their policy is buried on the website, they will verbally tell you a refund is possible, but will not honor that. The reason for my concerns: As a result of another dog attacking mine that same week, my dog had 5 staples from the wound, and exhibited a new response to other dogs. He previously enjoyed other dogs but now exhibited both fear & aggression.

    When the trainer first meet my dog she said he needed Prozac before she would work with him. I took…read morehim to the vet and my vet told me my dog did not need Prozac I needed a new trainer. After doing more research I found a trainer that fit us better. This trainer may be great for some people but not us and I would suggest that you do your research before drugging your dog.

    Good Dog Workshop

    Good Dog Workshop

    (23 reviews)

    We had a wonderful experience with Good Dog Workshop and can't recommend them highly enough. We…read morereached out for help with behavior issues we were having with our rescue dog, and from the very first session, we felt supported, understood, and empowered. Their approach was calm, clear, and incredibly effective -- they helped us understand why our dog was acting out and taught us how to respond in ways that built trust and confidence. One thing that really stood out was how thoughtful and hands-on they were -- they even brought two of their own well-balanced dogs to help with socialization. That made a huge difference in helping our pup feel more comfortable and learn from positive role models. We saw real results quickly and now feel so much more connected and in control. If you're facing behavioral challenges -- especially with a rescue -- Good Dog Workshop is the team you want in your corner. We're so grateful for their help in bringing out the best in our dog.

    Brian did an excellent job matching me and my retired racer up with Marina. She was a perfect fit…read morefor us and has helped me immensely in creating a happier and more secure environment for my dog. Her training method is straightforward and effective; there was no need for overly-complicated training exercises or special tools. I am still amazed by how quickly we fell into better habits and behaviors, and therefore a better relationship. My dog was very serious and somewhat-aloof when I first adopted her; now she is a huge goofball who loves to snuggle and be best friends with anyone who comes in to the house. I have met with Marina twice, and plan on working with her again in the future. I highly recommend Good Dog Workshop-they know what they're doing!

    Dogtopia of Gainesville

    Dogtopia of Gainesville

    (34 reviews)

    I've been a loyal customer between locations for nearly a decade. I'm disappointed and upset that…read moreat this point, I've lost any semblance of trust for them and cannot leave my animals with them. Twice in the last several months, my dog has been injured by other dogs. The first time she ended up with a hole in her ear from a bite, which they called and informed me about. I went to get her and she was oddly in good spirits but has a gnarly tooth hole in the tip of her ear. I monitored overnight and cleaned her up, since emergency vet visits after-hours are costly and the injury wasn't life-threatening. We lucked out in that instance, and I wish that was the end. Maybe it should've been for me, but I know dogs will be dogs. It bothered me, and I ignored a gut instinct telling me it could've been avoided by better temperament monitoring etc. I wish I'd listened. January 2025: the long and short of it is that at pickup time the excited dogs tend to go bananas and cluster by the door. Apparently not one but TWO dogs got aggressive in this moment when my dog was being jumped on and signaled with a 'yelp' that she wasn't a happy camper...and the other two dogs involved (daycare's details, given to me from camera review) did not appreciate it; one left a tooth gouge so deep in my dogs back that it actually looked like a long, gaping incision - that we had to take her and our other dog in tow immediately to the emergency vet where she was sedated and required surgical care and 2-3 weeks of follow ups, stitch removal, and for me to take several days off of work to monitor and nurse her to a comfortable point so I could return. $1000.00 later, I've now asked them several times via email for what my recourse options were. No acknowledgement. What's worse is the acknowledgements I did get avoid addressing those comments or concerns, and are simply "Ok great thanks for keeping us posted!" They'd only reply with their best wishes for my dog, and that they'd make sure the other two dogs weren't in open play with mine - plus a "warning." Conveniently, no acknowledgement of my concerns about the financial hardship or questions about what my next steps were. I read the fine print in my liability with them on day one: you are responsible for any costs or repercussions of property damage, injury, etc. caused by your pets and Dogtopia was not. Which is fine, I signed it with full knowledge that could happen; dogs will be dogs. I had to put this issue on hold for a bit as the winter was not kind to us circumstantially. Now it's time to see if my dogs are ready for daycare again and some grooming, and things have calmed a bit so I could give this my attention yet again. 4/23/25 I sent a final email to them about it, and not shockingly at all, zero reply or acknowledgement. At least, not until I asked a very direct question - which I will get to momentarily. Initially I wanted to ensure that 1) the dogs who were warned would not be in open play with mine, so I wanted to warn them we were coming so they could be especially mindful (as you can imagine, my paranoia is in high amounts all things considered) and 2) if I could inquire about how to contact the two other dog owners to discuss the costs of the injuries further. I was quickly told no, they don't share pet parent info. I replied and said well, I read your liability rules you made me sign and they say that pet parents are solely responsible for the consequences and costs of their dogs damage or injury. So how do you expect me to accomplish that if you won't give me that info to make contact? It's now been a week, well past the reasonable time to reply to an email, so I can only deduce that yet again I am being ghosted and I'm done trying to remedy this with people insistent on being unprofessional and avoidant. I suppose I will have to take further recourse against the daycare if they won't follow their own policies. This is deeply saddening that I've spent probably in the thousands of dollars in 10 years just to lose this option for my girls. And to be treated like a casual afterthought when if I were the recipient of that last email, I'd at least sense the importance of a reply nonetheless maybe involving someone of actual authority and tenure there to help manage my request. Make no mistake, it will be settled as I don't intend to shrug it off. I just wish it didn't have to be the hard way, as I've had enough of that all things considered. I don't want to tell other consumers "stay away!" because that's not my place. But this has been my experience.

    On Thursday, June 19, 2025, at approximately 3:30pm, our dog was severely injured by another dog at…read moreDogtopia Gainesville. We were told that the two dogs were playing and then the other dog became aggressive and attacked our dog, biting him around his ear, causing profuse bleeding and severe damage. After we rushed over to pick up our dog to take him to the vet, we later received a call from the General Manager who stated that when a staff member tried to stop the attack, she was then bitten by our dog who was still under attack. She stated that their protocol is to call Animal Control when a dog bites a human and that our dog would need to be quarantined for 10 days. When we spoke with Animal Control, they said they were not given the entire story and were unaware that our dog was under attack at the time of the alleged bite of a staff member. To date, Dogtopia Gainesville has refused to provide a written Incident Report or any video footage of what happened between the two dogs and what happened when the staff member tried to intervene. Our next step will be to contact the Corporate Office to get a better understanding as to why we have not received a written Incident Report and video footage of what happened.

    PetSmart - petstore - Updated September 2026

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