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    PetSmart Grooming

    2.1 (39 reviews)
    Open 7:00 am - 7:00 pm
    Updated a few days ago

    Services - PetSmart Grooming

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Grooming Photos

    From this Business

    Recommended Reviews - PetSmart Grooming

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    Reviews With Photos

    My puppies before all excited to be in the car, calm and sweet as always.

    If I could give this 0 stars I would towards the grooming department, I took my puppies in for a simple bath and brush and left with one of my puppies needing surgery on her face, I cried so much leaving with her and seeing that something that was supposed to be fun and exciting for them AS IT WAS THEIR FIRST EXPERIENCE at the groomers will most likely leave my puppy traumatized for life. Never taking them to pet smart for their grooming needs ever again. She didn't deserve that and I have heard many people have had similar issues and experiences with them.

    So far so good. $5.00 and got me in today. Plus he looks good. After further review of my yorkie I noticed his eyes were unevenly clipped and they were not clean. Take my review way down.

    The difference in his mane and his body.

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    7 years ago

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    3 months ago

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    2 months ago

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    7 months ago

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    2 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    9 years ago

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    15 years ago

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    5 years ago

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    12 years ago

    Helpful 2
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    7 years ago

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    5 years ago

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    11 years ago

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    6 years ago

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    7 years ago

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    9 years ago

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    9 years ago

    Joyce W. is the worst, she was incredibly rude and guaranteed we won't return for training classes at this location.

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    14 years ago

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    8 years ago

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    14 years ago

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    8 years ago

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    12 years ago

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    13 years ago

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    15 years ago

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    9 years ago

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    9 years ago

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    11 years ago

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    9 years ago

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    14 years ago

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    10 years ago

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    14 years ago

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    11 years ago

    Great groomers! Jamie was wonderful and calming to my nervous dog. She got the job done and was polite and professional.

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    13 years ago

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    Review Highlights - PetSmart Grooming

    2 oh those for my Frenchie and 3 of those for my geckos.

    Mentioned in 2 reviews

    Read more highlights

    Star Dog Salon - Bichon after his hair cut at Star Dog salon

    Star Dog Salon

    (48 reviews)

    Omg never been so happy with my groomer. My furry baby Teddy is 10 years old, and no place…read moredoes a good job they just rush and shave my poor dog....so terrible...But Esther is amazing! Incredible work that she does! So so happy I found an amazing groomer! A+++. Also the pricing is extremely reasonable. The salon is spotless. The owner welcomed us with a nice smile and she assured me that everything will go well. Dog Moms and Dads! Don't walk run to them, you won't regret it! Thank you again we'll be back!

    I've given Stat Dog Salon multiple chances, but this last visit was the final straw. I brought in…read moremy miniature schnauzer for grooming and, as usual, they asked whether I wanted a traditional schnauzer cut or the same length all over. Of course, I clearly asked for a schnauzer cut. When I came back to pick her up, they had once again cut her fur the same length all over. This isn't the first time this has happened, which is why it's especially frustrating. The only part they seemed to get right was leaving her beard, but the rest of the grooming completely ignored what I requested. I tried to be patient and gave them several opportunities to get it right, but at this point, I've lost confidence in their ability to follow simple instructions. Unfortunately, this was their last chance. That said, the staff is very friendly and they treated my pup well. But what's the point if they don't do what you have paid for? Maybe they just don't know how to do a Schnauzer cut.

    Dogtopia of Gainesville

    Dogtopia of Gainesville

    (34 reviews)

    I've been a loyal customer between locations for nearly a decade. I'm disappointed and upset that…read moreat this point, I've lost any semblance of trust for them and cannot leave my animals with them. Twice in the last several months, my dog has been injured by other dogs. The first time she ended up with a hole in her ear from a bite, which they called and informed me about. I went to get her and she was oddly in good spirits but has a gnarly tooth hole in the tip of her ear. I monitored overnight and cleaned her up, since emergency vet visits after-hours are costly and the injury wasn't life-threatening. We lucked out in that instance, and I wish that was the end. Maybe it should've been for me, but I know dogs will be dogs. It bothered me, and I ignored a gut instinct telling me it could've been avoided by better temperament monitoring etc. I wish I'd listened. January 2025: the long and short of it is that at pickup time the excited dogs tend to go bananas and cluster by the door. Apparently not one but TWO dogs got aggressive in this moment when my dog was being jumped on and signaled with a 'yelp' that she wasn't a happy camper...and the other two dogs involved (daycare's details, given to me from camera review) did not appreciate it; one left a tooth gouge so deep in my dogs back that it actually looked like a long, gaping incision - that we had to take her and our other dog in tow immediately to the emergency vet where she was sedated and required surgical care and 2-3 weeks of follow ups, stitch removal, and for me to take several days off of work to monitor and nurse her to a comfortable point so I could return. $1000.00 later, I've now asked them several times via email for what my recourse options were. No acknowledgement. What's worse is the acknowledgements I did get avoid addressing those comments or concerns, and are simply "Ok great thanks for keeping us posted!" They'd only reply with their best wishes for my dog, and that they'd make sure the other two dogs weren't in open play with mine - plus a "warning." Conveniently, no acknowledgement of my concerns about the financial hardship or questions about what my next steps were. I read the fine print in my liability with them on day one: you are responsible for any costs or repercussions of property damage, injury, etc. caused by your pets and Dogtopia was not. Which is fine, I signed it with full knowledge that could happen; dogs will be dogs. I had to put this issue on hold for a bit as the winter was not kind to us circumstantially. Now it's time to see if my dogs are ready for daycare again and some grooming, and things have calmed a bit so I could give this my attention yet again. 4/23/25 I sent a final email to them about it, and not shockingly at all, zero reply or acknowledgement. At least, not until I asked a very direct question - which I will get to momentarily. Initially I wanted to ensure that 1) the dogs who were warned would not be in open play with mine, so I wanted to warn them we were coming so they could be especially mindful (as you can imagine, my paranoia is in high amounts all things considered) and 2) if I could inquire about how to contact the two other dog owners to discuss the costs of the injuries further. I was quickly told no, they don't share pet parent info. I replied and said well, I read your liability rules you made me sign and they say that pet parents are solely responsible for the consequences and costs of their dogs damage or injury. So how do you expect me to accomplish that if you won't give me that info to make contact? It's now been a week, well past the reasonable time to reply to an email, so I can only deduce that yet again I am being ghosted and I'm done trying to remedy this with people insistent on being unprofessional and avoidant. I suppose I will have to take further recourse against the daycare if they won't follow their own policies. This is deeply saddening that I've spent probably in the thousands of dollars in 10 years just to lose this option for my girls. And to be treated like a casual afterthought when if I were the recipient of that last email, I'd at least sense the importance of a reply nonetheless maybe involving someone of actual authority and tenure there to help manage my request. Make no mistake, it will be settled as I don't intend to shrug it off. I just wish it didn't have to be the hard way, as I've had enough of that all things considered. I don't want to tell other consumers "stay away!" because that's not my place. But this has been my experience.

    On Thursday, June 19, 2025, at approximately 3:30pm, our dog was severely injured by another dog at…read moreDogtopia Gainesville. We were told that the two dogs were playing and then the other dog became aggressive and attacked our dog, biting him around his ear, causing profuse bleeding and severe damage. After we rushed over to pick up our dog to take him to the vet, we later received a call from the General Manager who stated that when a staff member tried to stop the attack, she was then bitten by our dog who was still under attack. She stated that their protocol is to call Animal Control when a dog bites a human and that our dog would need to be quarantined for 10 days. When we spoke with Animal Control, they said they were not given the entire story and were unaware that our dog was under attack at the time of the alleged bite of a staff member. To date, Dogtopia Gainesville has refused to provide a written Incident Report or any video footage of what happened between the two dogs and what happened when the staff member tried to intervene. Our next step will be to contact the Corporate Office to get a better understanding as to why we have not received a written Incident Report and video footage of what happened.

    PetSmart Grooming - petstore - Updated May 2026

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