I've been coming here for the last 5 years. 2 oh those for my Frenchie and 3 of those for my…read moregeckos. Never once had an issue with customer service. You might get the accessional kid employee that is only there for a dollar but it's not affecting me lol Great people. Clean environment

Grooming closes early quite a bit and not open per the times on the web. Web says till 9pm but door…read morehas 7pm on it and lights are usually out it seems by 6:30pm :-( This happened more than thrice to us. If you are going to have business opening and closing times, it is good customer service to adhere to those times. Otherwise the service and staff are friendly but... ‍

When I dropped off my dogs to get groomed Kaitlyn, informed me that because my little dog has some…read moretangles in her hair that she was going to have to Shave some of it off, she never mentioned that she would be completely shaving her hair off. You can tell that the groomer did not care since my other dog was more tangled and he looked perfect. We asked for a teddy bear and they gave us a rat look a like back. We will never bring our dogs here again I don't she looks like a dog from the walking dead.

I had a great experience with Ayla as my new dog groomer at Pet Smart Manassas VA in Bull Run…read morePlaza. She was very friendly and reassuring to me. My dog is quite hyper but she approached her with confidence and Mochi took to her right away. Ayla did a great job for me and I will certainly request her next time! She has a flexible schedule also. GREAT JOB!!

This isn't the largest Petsmart so selection is a bit limited. But the staff is very helpful-- I…read morewish I had gotten her name, but huge shout out to the woman who assisted me at checkout. I had a return and purchase plus a very high- energy fur baby! She was so patient, kind and top notch at customer service. Manager was also extremely quick in response when paged (for returns approval.)

My rescued dog had never had a professional grooming. She has issues from being bounced around from…read morehome to home before I got her, so I was apprehensive. A young woman named Sienna was so kind to me and gentle with my dog!! I let her know she could cancel the bath procedure anytime if my dog gave her trouble, and I would totally understand. She asked if Mochi had any areas she did not like to be touched and I told her. Sienna has a gentle personality, great for working with dogs, and nervous owners. I will be going back again. By the way, I had another dog who passed two years ago. I got her nails trimmed here many times, with fine results.

Omg never been so happy with my groomer. My furry baby Teddy is 10 years old, and no place…read moredoes a good job they just rush and shave my poor dog....so terrible...But Esther is amazing! Incredible work that she does! So so happy I found an amazing groomer! A+++. Also the pricing is extremely reasonable. The salon is spotless. The owner welcomed us with a nice smile and she assured me that everything will go well. Dog Moms and Dads! Don't walk run to them, you won't regret it! Thank you again we'll be back!

I've given Stat Dog Salon multiple chances, but this last visit was the final straw. I brought in…read moremy miniature schnauzer for grooming and, as usual, they asked whether I wanted a traditional schnauzer cut or the same length all over. Of course, I clearly asked for a schnauzer cut. When I came back to pick her up, they had once again cut her fur the same length all over. This isn't the first time this has happened, which is why it's especially frustrating. The only part they seemed to get right was leaving her beard, but the rest of the grooming completely ignored what I requested. I tried to be patient and gave them several opportunities to get it right, but at this point, I've lost confidence in their ability to follow simple instructions. Unfortunately, this was their last chance. That said, the staff is very friendly and they treated my pup well. But what's the point if they don't do what you have paid for? Maybe they just don't know how to do a Schnauzer cut.

I'm glad to have a pet supply store close to home to run into if needed. The prices are inflated,…read morebut I guess with the internet now days, you can get anything cheaper if you can afford to wait a day or two for shipping. Unfortunately for me, I needed something NOW, so I ran into Unleashed. The employee was very kind, friendly and helpful. A little too helpful, as he was trying to diagnose my cat, and getting a little too into what my issue was. I didn't feel like explaining my entire life history to him, that this wasn't my first cat, and I'm familiar with X Y and Z.. I just wanted to get in, buy my product, and leave. But he wasn't rude...just overly helpful, if that should be an actual problem. The store was very clean, and the products are fairly easy to find. I'd return again if I needed!

Awesome staff that is working at unleashed in Bristow, they were very helpful!! Bought stuff for my…read morepups today and I couldn't be more happy with how helpful the staff was and how well I was treated by them!! I didn't even know about this store in Bristow until I did some research so I added them to yelp so everyone can go visit!

WE FINALLY FOUND OUR GROOMER!! After years of searching and much disappoint we are so happy to…read morefind this place. It came highly recommended by people in our neighborhood. They love animals and are good to them. We will return!

I use to take a cat here for grooming, last appointment i went in and it was alll new staff, no big…read moredeal however when my kitty came home she was riddled with flees. Customer service quality has gone way down and they don't ever return their voicemails, trust me ive left a few over the course of a few years with no callback once.

This was just the experience I want for my dog…read more James is awesome. He's so attentive to what you need or want from your dog. My dog, Koa is a year old Belgian Malinois but unfortunately was not trained. She was rehomed to me. I desperately needed obedience training. James shared pictures and videos with me of the whole journey since I lived 3 1/2 hours away. I had no reservations about leaving her with him. I doubt she wanted to leave him to come home! This will probably not be the only training she will get from James. He's very open to this being a great experience for you and your dog. I highly recommend him for any training you need for your dog.

My husband and I can't say enough good things about Controlled K9! We recently adopted a two year…read moreold German Shepherd who was well behaved in the house but a true terror to walk on leash (pulling and severe reactivity towards other dogs). Controlled K9 came to our home to evaluate her and recommended a four week board and train to work on basic obedience, leash manners, and off leash recall. We loved that she was taken in as a member of the family during her "boarding school," and they provided regular photos and updates on her progress throughout. She returned to us her same happy, sweet self in the house, but basically a new dog on leash! The Controlled K9 team trained us on how to continue her training, and remained super responsive to our follow up questions. It's incredible to see the transformation and we're so grateful to the Controlled K9 team for changing our lives - and Zoey's - for the better!

My pug and Cavalier puppies have been groomed now two times. I highly recommend Danielle! Always on…read moretime puppies are very comfortable and well attended!

My pups had their first appointment with McKenna a few weeks ago. They are Covid puppies so are a…read morelittle hesitant with new people. In their short lives (21 mths), this was their 3rd mobile groomer. At the 2nd one, they seemed to be in shock and acted very strangely for hours afterward. I was concerned that whatever happened would affect the 1st appointment w McKenna. It didn't! McKenna was warm and inviting and both pups went to her fairly easily. When she was leaving, they were ready to follow her. Even the 1st groomer who they loved did not result in the same reaction. I highly recommend McKenna and we will be continuous customers. She did an excellent job AND my pups were happy!

I've been a loyal customer between locations for nearly a decade. I'm disappointed and upset that…read moreat this point, I've lost any semblance of trust for them and cannot leave my animals with them. Twice in the last several months, my dog has been injured by other dogs. The first time she ended up with a hole in her ear from a bite, which they called and informed me about. I went to get her and she was oddly in good spirits but has a gnarly tooth hole in the tip of her ear. I monitored overnight and cleaned her up, since emergency vet visits after-hours are costly and the injury wasn't life-threatening. We lucked out in that instance, and I wish that was the end. Maybe it should've been for me, but I know dogs will be dogs. It bothered me, and I ignored a gut instinct telling me it could've been avoided by better temperament monitoring etc. I wish I'd listened. January 2025: the long and short of it is that at pickup time the excited dogs tend to go bananas and cluster by the door. Apparently not one but TWO dogs got aggressive in this moment when my dog was being jumped on and signaled with a 'yelp' that she wasn't a happy camper...and the other two dogs involved (daycare's details, given to me from camera review) did not appreciate it; one left a tooth gouge so deep in my dogs back that it actually looked like a long, gaping incision - that we had to take her and our other dog in tow immediately to the emergency vet where she was sedated and required surgical care and 2-3 weeks of follow ups, stitch removal, and for me to take several days off of work to monitor and nurse her to a comfortable point so I could return. $1000.00 later, I've now asked them several times via email for what my recourse options were. No acknowledgement. What's worse is the acknowledgements I did get avoid addressing those comments or concerns, and are simply "Ok great thanks for keeping us posted!" They'd only reply with their best wishes for my dog, and that they'd make sure the other two dogs weren't in open play with mine - plus a "warning." Conveniently, no acknowledgement of my concerns about the financial hardship or questions about what my next steps were. I read the fine print in my liability with them on day one: you are responsible for any costs or repercussions of property damage, injury, etc. caused by your pets and Dogtopia was not. Which is fine, I signed it with full knowledge that could happen; dogs will be dogs. I had to put this issue on hold for a bit as the winter was not kind to us circumstantially. Now it's time to see if my dogs are ready for daycare again and some grooming, and things have calmed a bit so I could give this my attention yet again. 4/23/25 I sent a final email to them about it, and not shockingly at all, zero reply or acknowledgement. At least, not until I asked a very direct question - which I will get to momentarily. Initially I wanted to ensure that 1) the dogs who were warned would not be in open play with mine, so I wanted to warn them we were coming so they could be especially mindful (as you can imagine, my paranoia is in high amounts all things considered) and 2) if I could inquire about how to contact the two other dog owners to discuss the costs of the injuries further. I was quickly told no, they don't share pet parent info. I replied and said well, I read your liability rules you made me sign and they say that pet parents are solely responsible for the consequences and costs of their dogs damage or injury. So how do you expect me to accomplish that if you won't give me that info to make contact? It's now been a week, well past the reasonable time to reply to an email, so I can only deduce that yet again I am being ghosted and I'm done trying to remedy this with people insistent on being unprofessional and avoidant. I suppose I will have to take further recourse against the daycare if they won't follow their own policies. This is deeply saddening that I've spent probably in the thousands of dollars in 10 years just to lose this option for my girls. And to be treated like a casual afterthought when if I were the recipient of that last email, I'd at least sense the importance of a reply nonetheless maybe involving someone of actual authority and tenure there to help manage my request. Make no mistake, it will be settled as I don't intend to shrug it off. I just wish it didn't have to be the hard way, as I've had enough of that all things considered. I don't want to tell other consumers "stay away!" because that's not my place. But this has been my experience.

On Thursday, June 19, 2025, at approximately 3:30pm, our dog was severely injured by another dog at…read moreDogtopia Gainesville. We were told that the two dogs were playing and then the other dog became aggressive and attacked our dog, biting him around his ear, causing profuse bleeding and severe damage. After we rushed over to pick up our dog to take him to the vet, we later received a call from the General Manager who stated that when a staff member tried to stop the attack, she was then bitten by our dog who was still under attack. She stated that their protocol is to call Animal Control when a dog bites a human and that our dog would need to be quarantined for 10 days. When we spoke with Animal Control, they said they were not given the entire story and were unaware that our dog was under attack at the time of the alleged bite of a staff member. To date, Dogtopia Gainesville has refused to provide a written Incident Report or any video footage of what happened between the two dogs and what happened when the staff member tried to intervene. Our next step will be to contact the Corporate Office to get a better understanding as to why we have not received a written Incident Report and video footage of what happened.

The place to buy raw dog and cat food. Very friendly my order is always available when they say…read more Very knowledgeable about their products

From the owner: Miss Kibbles has the largest selection of raw diets in Gainesville, VA with a strong emphasis on…read moreholistic natural care. Homeopathic and herbal remedies. Strong expertise in both dogs and cats. Special emphasis on nutritional support. You will only find the best in customer service and pet care at Miss Kibbles. All of our pet experts are here to help you and your pets in every way we can. Types of Pets Miss Kibbles Carries Food and Supplies for: Dog - Cat Pet Services We Offer: Dog Bakery - Nutritional Counseling - Pet Adoptions - Pet Store Service Areas: Gainesville, VA