I have taken my Cavalier here twice and both times they did a perfect job. I met the owner who was…read morevery friendly. I love to support our local small business owners.

I've given Stat Dog Salon multiple chances, but this last visit was the final straw. I brought in…read moremy miniature schnauzer for grooming and, as usual, they asked whether I wanted a traditional schnauzer cut or the same length all over. Of course, I clearly asked for a schnauzer cut. When I came back to pick her up, they had once again cut her fur the same length all over. This isn't the first time this has happened, which is why it's especially frustrating. The only part they seemed to get right was leaving her beard, but the rest of the grooming completely ignored what I requested. I tried to be patient and gave them several opportunities to get it right, but at this point, I've lost confidence in their ability to follow simple instructions. Unfortunately, this was their last chance. That said, the staff is very friendly and they treated my pup well. But what's the point if they don't do what you have paid for? Maybe they just don't know how to do a Schnauzer cut.

I use to take a cat here for grooming, last appointment i went in and it was alll new staff, no big…read moredeal however when my kitty came home she was riddled with flees. Customer service quality has gone way down and they don't ever return their voicemails, trust me ive left a few over the course of a few years with no callback once.

Always love bringing my doodle to Polished Pooch!! Service is top notch and my pup always comes out…read morestunning

Ava and Aldo were amazing with my golden retriever River! We were in town for a week and they…read morecommunicated great with my mom to schedule and when they were able to come earlier than planned. River was a bit nervous to get in their vehicle, but they were so patient and she calmed down well with Ava and Aldo, who were just the nicest. The bath and groom was I think the best we've seen on our dog. River has never been so soft and was beaming all day, showing off the bow they gave her! I will definitely schedule again when we're in town!

I cannot express how pleased I am with the services provided. They came to my house to groom my 2…read moreyorkiepoos the morning after the snowstorm. Even with my frozen long driveway. I would give more stars if possible. Both of my dogs look great! I will continue to use this company for my dog grooming needs.

Rena is the best! I have a bichon-poo and she does a fabulous job on him. My son also takes his…read morecavachon there. I would highly recommend Shaggy to Chic for your pet grooming needs!

Shaggy to Chic was recommended to us by several folks in our area after we asked around about pet…read moregrooming for our cat. We've used the service twice, and couldn't be happier. I'm an experienced cat owner, and I find Rena Repass, the owner, to be one of the best groomers I've dealt with over the years. She clearly loves animals, and has a loving, gentle way with them. She provides full dog-grooming services as well as cat grooming; based upon our experience with our kitty, I'm sure she's equally excellent with canines. She also works with horses from what I understand. She's friendly, warmly polite, reasonably priced, and quite knowledgeable. When I made my first appointment for our kitty, Rena asked a breed-specific question that I had only learned about myself the day prior. We have a Maine Coon, and they have specific grooming needs; Rena loves Coonies, and our little girl comes back smelling lovely and looking great. Her business has ample parking, and is near other businesses, such as a grocery store, so one can run errands while one's pet is being groomed. It's easy to find, and clearly a labor of love. Now that we've found Rena and Shaggy to Chic, we won't go anywhere else!

We're new in town and poodle doodle did a great job with our dog Roscoe! The staff were friendly…read moreand I could tell they cared about my dog feeling completely comfortable and safe

I am very happy with this haircut they gave my dog , before we went to different groomer and they…read moresaid they couldn't do the haircut. Luckily I found this place and they gave exactly what I asked for.

I've been coming here for the last 5 years. 2 oh those for my Frenchie and 3 of those for my…read moregeckos. Never once had an issue with customer service. You might get the accessional kid employee that is only there for a dollar but it's not affecting me lol Great people. Clean environment

Grooming closes early quite a bit and not open per the times on the web. Web says till 9pm but door…read morehas 7pm on it and lights are usually out it seems by 6:30pm :-( This happened more than thrice to us. If you are going to have business opening and closing times, it is good customer service to adhere to those times. Otherwise the service and staff are friendly but... ‍

Barkbus never disappoints! Very dependable and professional. My dog loves being groomed by them!…read more They do an outstanding job!

Jenny at Groombuggy is awesome. On time, friendly, attentive to details, perfectionist, shows love…read moreand real care of our beloved Schnauzer.

I've been a loyal customer between locations for nearly a decade. I'm disappointed and upset that…read moreat this point, I've lost any semblance of trust for them and cannot leave my animals with them. Twice in the last several months, my dog has been injured by other dogs. The first time she ended up with a hole in her ear from a bite, which they called and informed me about. I went to get her and she was oddly in good spirits but has a gnarly tooth hole in the tip of her ear. I monitored overnight and cleaned her up, since emergency vet visits after-hours are costly and the injury wasn't life-threatening. We lucked out in that instance, and I wish that was the end. Maybe it should've been for me, but I know dogs will be dogs. It bothered me, and I ignored a gut instinct telling me it could've been avoided by better temperament monitoring etc. I wish I'd listened. January 2025: the long and short of it is that at pickup time the excited dogs tend to go bananas and cluster by the door. Apparently not one but TWO dogs got aggressive in this moment when my dog was being jumped on and signaled with a 'yelp' that she wasn't a happy camper...and the other two dogs involved (daycare's details, given to me from camera review) did not appreciate it; one left a tooth gouge so deep in my dogs back that it actually looked like a long, gaping incision - that we had to take her and our other dog in tow immediately to the emergency vet where she was sedated and required surgical care and 2-3 weeks of follow ups, stitch removal, and for me to take several days off of work to monitor and nurse her to a comfortable point so I could return. $1000.00 later, I've now asked them several times via email for what my recourse options were. No acknowledgement. What's worse is the acknowledgements I did get avoid addressing those comments or concerns, and are simply "Ok great thanks for keeping us posted!" They'd only reply with their best wishes for my dog, and that they'd make sure the other two dogs weren't in open play with mine - plus a "warning." Conveniently, no acknowledgement of my concerns about the financial hardship or questions about what my next steps were. I read the fine print in my liability with them on day one: you are responsible for any costs or repercussions of property damage, injury, etc. caused by your pets and Dogtopia was not. Which is fine, I signed it with full knowledge that could happen; dogs will be dogs. I had to put this issue on hold for a bit as the winter was not kind to us circumstantially. Now it's time to see if my dogs are ready for daycare again and some grooming, and things have calmed a bit so I could give this my attention yet again. 4/23/25 I sent a final email to them about it, and not shockingly at all, zero reply or acknowledgement. At least, not until I asked a very direct question - which I will get to momentarily. Initially I wanted to ensure that 1) the dogs who were warned would not be in open play with mine, so I wanted to warn them we were coming so they could be especially mindful (as you can imagine, my paranoia is in high amounts all things considered) and 2) if I could inquire about how to contact the two other dog owners to discuss the costs of the injuries further. I was quickly told no, they don't share pet parent info. I replied and said well, I read your liability rules you made me sign and they say that pet parents are solely responsible for the consequences and costs of their dogs damage or injury. So how do you expect me to accomplish that if you won't give me that info to make contact? It's now been a week, well past the reasonable time to reply to an email, so I can only deduce that yet again I am being ghosted and I'm done trying to remedy this with people insistent on being unprofessional and avoidant. I suppose I will have to take further recourse against the daycare if they won't follow their own policies. This is deeply saddening that I've spent probably in the thousands of dollars in 10 years just to lose this option for my girls. And to be treated like a casual afterthought when if I were the recipient of that last email, I'd at least sense the importance of a reply nonetheless maybe involving someone of actual authority and tenure there to help manage my request. Make no mistake, it will be settled as I don't intend to shrug it off. I just wish it didn't have to be the hard way, as I've had enough of that all things considered. I don't want to tell other consumers "stay away!" because that's not my place. But this has been my experience.

On Thursday, June 19, 2025, at approximately 3:30pm, our dog was severely injured by another dog at…read moreDogtopia Gainesville. We were told that the two dogs were playing and then the other dog became aggressive and attacked our dog, biting him around his ear, causing profuse bleeding and severe damage. After we rushed over to pick up our dog to take him to the vet, we later received a call from the General Manager who stated that when a staff member tried to stop the attack, she was then bitten by our dog who was still under attack. She stated that their protocol is to call Animal Control when a dog bites a human and that our dog would need to be quarantined for 10 days. When we spoke with Animal Control, they said they were not given the entire story and were unaware that our dog was under attack at the time of the alleged bite of a staff member. To date, Dogtopia Gainesville has refused to provide a written Incident Report or any video footage of what happened between the two dogs and what happened when the staff member tried to intervene. Our next step will be to contact the Corporate Office to get a better understanding as to why we have not received a written Incident Report and video footage of what happened.

We have an almost 20 year history with Healthy Paws. First with our dachshund Buster, this was his…read moreonly veterinarian and we also used Healthy Paws for boarding him. It was always a good experience for us. Buster passed away in early 2016 and our relationship with Healthy Paws ended. In spring of 2020 we got a rescue, a Malinois named Hank, who had been in 2 different shelters over the course of one and 1/2 years. He was extremely anxious and very leery of strangers, but the staff at healthy paws was gentle and took their time with him. On subsequent visits the staff was very good with him and noted his improved demeanor since he first visited and that was very encouraging to us. Due to covid he was never left alone from May 2020 to January 2021. When a family member passed away, we had to board him for the first time. He was at their boarding facility for 6 days, they were very accommodating when I called for updates, and when I picked him up he seemed to have taken the experience in stride. We are very happy customers!

Absolutely one of the most caring and supportive vet practices I've ever encountered. I showed up…read moreright at closing time in a panic after my dog was attacked by another dog. They stayed late, examined him, stabilized him, determined he needed emergency surgery, located and contacted an emergency vet and had them on standby for us. Then they provided above and beyond followup care by treating us like family and showering us and our dog with empathy (they even had their groomer come over to the exam table to clean him up because we couldn't bathe him after surgery) The doctors and staff here left an imprint on our family that cannot be put into words. Thank you!!!