Absolutely horrible experience. Coming from out of state, I chose this place as they offered a private room suite. My dog is NOT crate trained and obviously would be aggravated being placed in one. After a few hours being in this facility, we received a call that my dog is being anxious and destroying the suites door. They offered to bring him to the vet to get some calming medication but we refused as we thought he would calm down in the room at some point. A few hours after that, we were sent a picture and message showing multiple broken teeth of our pup and told that his nails broken to pieces and bleeding. We were then told that my dog was moved from the room to a crate, where he broke his teeth off in, and then a metal crate, where he broke his nails. My dog has normally stayed in another facility from my state where NONE of this occurred. Even if it did occur, they wouldn't leave it to the point where the dog injures himself. Be more attentive please.
I was told "we can't watch your pet the whole time"...... excuse me? didn't i bring him to a daycare/boarding area to be watched and cared for? Imagine bringing your child to a daycare and the workers saying "sorry your child broke his leg because we can't just sit all day watching your child". How does that make any sense?
Dealing with a certain team member on the phone, post injury, was decent. She was kind and practical about the current situation. She offered to bring our pup to the emergency room to treat his exposed broken tooth and get him evaluated to treat a possible infection. At the moment I could not fathom the fact that they even let this happen so I refused as I don't trust they will be honest with the fees post evaluation.
I immediately picked up my pup when the time was on my side that same day. Next day, I spoke with the same lady speaking how upset I was. I was told some very wonky things such as
-"there's a difference between a dog being crate trained and a dog that can be in a crate"
-"(since your facility back home is better) why didn't you book him there"
-"you can go pay for your dogs bills and we will go on about our day"
-"your dog did this to himself, we didn't do anything"
-"we can't just sit here and watch your dog all day" (ummmm what?????)
-and much more.
The second lady that entered during this call was very unprofessional with her anger management. She got VERY offended and said some pretty off beat rude comments. She excused herself mid conversation when she could not handle her cool and crash out on us pressing the business's silly remarks defending themselves.
Whether on the contract or not, bringing a dog to ANY facility has the basic minimum understanding that the dog would be cared for and monitored. Although we were told that all was done for our dogs safety, it clearly wasn't. My 2 year old dog was in perfect condition his whole life, taking many many many hours a day of constant care, and from a few hours at this facility he returned broken and not even able to eat without being in pain.
Shame on this place for claiming to take care of dogs. Shame on this place for not admitting to us we should get him directly before all of this happened. Shame on them for not evaluating him before his stay to be honest if they can care for him or not. Shame on that lady for being so rude. Shame on this place for letting our dog hurt himself. Shame on them to not even compensate for the recovery of injuries that happened because of their actions. Even though we told them he is not crate trained, apparently being put in a crate is not the same. Shame shame shame. read more