Took my dog Maui for a cut and a bath. Michelle, was super friendly and helpful when it came to helping me choose the best products for my dog. Highly recommend going to Michelle if you want your pet to be looking clean and fabulous! read more

10/10/23 for both the groomers and the cashier. Very subpar customer service. So much attitude from the main groomer at this location (female, short Hispanic) whose been here for years. She has a condescending tone when she speaks and scoffed when giving me my dogs report on how she did. My dog is a little timid and you would think these people would have more compassion. This groomer and the other gave each other a laugh about how scared my dog was which is so rude and uncalled for. Now with the cashier when I went to show my QR code to pay she didn't have any clue of what that was. Her scanner didn't work and it made me have to login to my pet smart account again and she started getting anxious and began tapping her nails trying to rush me. I'm not wasting my time coming here anymore just to be treated like this. read more

I am very surprised at all the poor reviews here- being that I have come to this Petsmart over the past 6 years and catered to all my pets- Dogs, Cats, Leopard Geckos, Sliders, Rabbits, Rats, Fish and Cocktails etc- I also use the grooming salon for rescues and my own pets and also have Wellness plans through the Banfield for my Dogs and Cats. Petsmart as a retailer - employees customer service is generally 10/10 very kind, attentive and proactive if there is a long line or something. Generally well stocked and good sales- always reference the online prices sometimes their website is 1/2 the price in the store (they honor price matching) Banfield- is a GOD SEND. Especially right now with many vet offices short staffed and appointments pushed out very far- I ALWAYS have many options for scheduling and they genuinely care and follow up all the time. Check in is pretty fast and easy. The Wellness plans for under a year are worth it- in the payments itself. Other coats/fees associated are average but simply accessible. The vet here is so kind- she called me personally and we spoke for 20 min on the phone answering questions. The front staff are all very approachable. Training- Don't. They do not know what they are doing here- I use to train dogs at my old job- and the people here are not educated in dog behaviors and I witnessed first hand a horrible lack of attention and correction to two dogs unattended in the pen while two "trainers" chatted away ignoring the aggression and agitated cues from the two dogs. Regardless I will not lower my review to a 4 star for this because I do not know all the trainers commitment at this location. read more

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We strongly recommend this business! The grooming department is the best! We took our 13 year old German Shepard here today to get a bath, brush and nails done and I have to say THE PEOPLE IN THE GROOMING CENTER ARE THE BEST!!!! The girl that took care of Sasha was so caring and gentle with her and did such a great job on her I cannot say enough!!! I felt so bad all I had was $10 for a tip because she deserved $50! She is a credit to the company and deserves a raise!!!! Thank you again for such caring service and a great job! read more

PetSmart - Sasha after a day at the spa!! - Pet Stores Near Me - Fullerton, California

Took my dog to get groomed here and she came back with a major flea infestation. I would find a cleaner location like the one in Brea.

Terrible customer service for Grooming Services. First they denied the service because I didn't have an appointment when they have an announcement that they welcome without an appointment and the second day, already with my appointment, they denied me the service because I arrived 4 minutes late when the Store opens at 10 and no employee was opening the door and they never told me I needed to bring my vaccination card so I didn't have my vaccination card and all I wanted was for them to bathe my dog ​​and cut his nails. Terrible service.(grooming area). read more

Justin did a fantastic job with helping me with my return and my new purchase. Super patient, and great customer service.

The worst experience ever for my dog this has never happened he's been getting groomed here for a while and this happened yesterday and Derick the "groomer " never told me what happened, do not bring your dog here please read more

This Fullerton location is located off the 91 freeway and Harbor Blvd, just a few doors down from Sprouts market. I don't like to roam up and down aisles, so I use the online purchasing/ in store pick up to get my pet supplies. I placed my order at 2:00 and by 3:30 I received notification to get my items within 5 days. When I went to pick up my items, there was 1 cashier and a line, so I had to wait for someone to help me. They don't seem to get a lot of in-store pick up, as the other girl didn't know what to do.. like do I get a receipt? Do I sign for stuff? Do I get my stuff bagged? Even with the confusion, I was in/ out within 15 minutes. ts a very large PetSmart, offering services from grooming, pet hospital and pet training. They have an aquatic section (primarily fish), a section for reptiles care, furry creature care, and food, treats, clothing, and accessories for your dogs and cats. Plenty of parking, and easy access to Orangethorpe, Harbor Blvd and the 91 freeway. read more

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I am so shocked and angry. I just walked in with my puppy, looking for some pads. The bald man at the front register looked at me with disgust. I said hi and he looked away with so much attitude in his face. I grabbed the box of puppy pads and walked over asking if I could leave them by the register and he was so bothered by it. I felt like I was such a burden to him. I didn't even get to walk around because I felt so much negativity and bad vibes from the male working. I had to go to his register to get checked out. He asked for my phone # and I said no thank you I'm in a hurry. He then rolled his eyes and said "it only takes like 3 seconds. I'll do it. Give me ur #" And I felt pressured to do it. As if it was such a huge deal. I had a terrible time here. Just because you're having a bad day, does NOT make it okay to treat customers like we are the burden and we are the annoying ones. I kept my cool because that's just how I am, but I was LIVID. read more

This review is solely for the purpose of one worker, that's for Vicky! She helped me out at the register. Super friendly and helpful. Don't have many like that at this location. You can tell she enjoys her job and helping out others! read more

Nothing but love for Fullerton Petsmart! Been taking my puppy Phoenix here for the last couple months and it is always a great experience. From the second we walk in the door to our way out we feel so welcomed and loved! The attendants always welcome us, give my puppy treats and answer allll of my puppy questions. The vets are really knowledgeable and friendly and gentle with Phoenix during each visit. Not to mention they have the cutest free events for your pets like pictures with the Easter Bunny and Cinco de Mayo bone broth "barkaritas"! read more

PetSmart - Pet Stores Near Me - Fullerton, California

I just bought some fish for one of the lounge areas at where I work, its an 80 gallon tank with with 2 huge gold fish and 2 algae eaters. The girl who helped me with the fish was super nice, fast, and friendly. read more

PetSmart - Fish - Pet Stores Near Me - Fullerton, California

Ben who works in pet grooming is the most professional kind and hands on hundred percent is the best pet groomer I've been too in years. I highly recommend PetSmart and ask for Ben he truly cares about your doggie. Excellent work and service. Thank you read more

I am appalled by what I saw today at Petsmart. I went to buy a female Betta fish to add to my aquarium. The photos posted are what I saw. You are a PET STORE, these animals cannot care for themselves. All of these fish pictured are going to die. No doubt in my mind. Sadly I didn't get a photo of the already dead beta fish I also found. Spoke to the manger right away (brown hair, brown eyes. short, and had an accent) she basically put the blame on everyone but herself. "Shipment" ect. Said we do water changes every Tuesday and Thursday. I went on a Tuesday??? That's how your water looks after you change it? I told her I own fish and I know FOR A FACT the water wouldn't look like that if that's how frequently it's being changed. Lied to my face. Went to a different store immediately after and purchased nothing. If you don't care about animals, maybe don't work at a pet store?? Just a thought. The managers lack of concern tells me everything I need to know about this store. This is really sad because live animals are being put in the middle of these poor workers. I also called and filed a complaint with corporate. Completely unacceptable. read more

PetSmart - Pet Stores Near Me - Fullerton, California

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This is the only pet store that actually has my dogs food in stock. The staff are beyond kind and helpful!

I've had my dog groomed and bathed at this location on 3 separate occasions. The first time I had to wait outside the grooming salon because there was another family inside and I was next in line. as soon as the family inside dropped off their dog and left the groomer came outside and took a person that was not in line inside completely ignoring me. I waited patiently until that person was done and told the groomer that I was next in line and she responded that the other dog was just getting dropped off for grooming, well I was here to do the same thing so I don't understand her logic. The second time, my appointment was automatically changed to a different time without my approval. The third time, my dog was in grooming for over 6 hours. I was told it would take three but it took SIX hours. Completely unacceptable. It was not busy that day so there was no excuse. read more

I come here for dog food once in a while and this place is definitely a hit or miss. Half the time, i'm greeted by a cashier that has major attitude, and the other half, i'm greeted with this really friendly cashier with an over the top, annoying personality. I honestly just want to pick up the goods, say hello, pay my money, say good bye, and then leave. I just can't with this place. Very inconsistent. Hire better people, please. read more

Shoutout to Uriel in the grooming department. He always does a great job on my dog Bear and he always communicates with me about any issues with him. He hates having his toes touched so it's difficult to get it done but they always try. read more

Great grooming department, friendly staff. Went in a few days ago and the guy working the fish area (I forgot to get his name) was really kind and gave me helpful advice on my cat. read more

loved my experience with my baby maligator and her first grooming at the salon!!! this petsmart is giant and has lots of variety on the dog supplies and clothes. the halloween section is my favorite and i loved seeing how many products there were!!! the salon team members are super kind, professional, and caring for my baby which i love! definitely will be going back read more

I would give no stars if I could. I called over the phone last Monday or Tuesday for an salon appointment for my fur-baby. I asked for a CUT AND WASH. Instead he received a TRIM AND WASH. I understand they are very busy but come on that is a big difference on what I was asking and now I need to bring him back for a full cut. And pay more of my money for their mistake of not listening when I first scheduled. When I went in I was asked for proof of Rabies Vaccination before leaving him. Umm I wish I would have been told so I can get proof that he was vaccinated AHEAD OF TIME. Instead I had to wait 30 minutes to try and get it emailed because I couldn't leave him even if I left to go get proof. One girl behind the counter was actually helpful 10/10 for customer service for her. She called the vets office to help. Had they told me over the phone when I scheduled I would have been better prepared. So I was already stressed about that and then when we were talking about the actual CUT they said I was scheduled for "trim" so they asked the groomer Dayana if she has time for a cut and she looked absolutely bothered so she said she DIDN'T have time for CUT only a trim so I felt I needed to stick with a TRIM. I saw no trim. Idk how the F it's even possible but he looked like his hair was even longer Really?! . . I called over the phone just now to try and resolve this situation and nothing is resolved instead I get a "I was there I heard the situation," from the Salon Lead. If you paid attention better than you would know the actual situation "Salon Lead". So just Overall unhappy. Don't have Dayana groom your pets because she forgot that I was waiting right there and was even starting to talk to a wonderful tan fluff ball male dog (Labradoodle or Golden Doodle or Poodle) poorly. Once she remembered I was there she changed her tone. So if your shy tan male Teddy Bear of a dog was at this location at around 9 am on June 11th please know to not have Dayana groom him again. That groomer Dayana was a total WITCH and the salon lead was no help with customer service. I wasn't expecting a "Free" service. I would have purchased a cut but from just an overall poor experience from this Fullerton location I just cancelled my appointment. I'm going elsewhere. I'll go to a groomer that actually LOVES their Job and has great customer service and is loving and kind to my fur-baby. . . . I included a picture of my buddy Max wishing the groomers at Fullerton a farewell. Enjoy! read more

Bought two Guinea pigs and supplies from this location a few weeks ago, super helpful and friendly staff and great deals! Sushi and Shiitake are very happy with their new habitat read more

PetSmart - Sushi - Pet Stores Near Me - Fullerton, California

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decent prices, staff is always amazing. been going here for many years. they always treated all my pets with care n love even tho my pets have major anxiety. only down side because its not as big of a store they lack variety but they have pretty much everything most people tend to buy. overall still a go to place for all my pet needs when im out shopping read more

Just left this Petsmart a happy customer. I had a small issue from my last visit and the manager, Michelle was happy to fix it. I just love employees that are knowledgeable and friendly! She made my day! Thanks, Michelle! You rock! read more

I am furious. I spent many years in high-school bathing dogs while my best friend groomed them at a small mom/pip grooming place so u am familiar with the difference between people who loves animals and their jobs and people who don't. Well these people clearly don't. Specifically Dayana did my golden mix puppies bath/brush package. I usually do my dogs baths but wanted someone to do the ears, the puppy pad hair, teeth and w.e else is on the list. 3 hours later (which the time didn't matter to me, but when I got to my car and realized that they did absolutely nothing but shampoo condition my dog I couldn't believe it. Shewasnt very kind warm and I was regretting it almost immediately but was already there and stressed eith having a 3 year old running around with me. They said to bring her in and honestly I'm not gonna bother. It's more trouble than it's worth they just won't have my service Nd hopefully no one goes there. Terrible place. Left a matt in my dogs ear hair and e eru paw is scruffy pathetic read more

PetSmart - Pet Stores Near Me - Fullerton, California

Justin with the shaved balled head is an amazing Petsmart employee. Justin resolved a difficult situation smoothly and professionally. I will always shop at Petsmart first before going to a pet store. Petsmart is reasonable and very fair priced. Ask for Justine for rresults and satisfaction. read more

Awful interaction with employees at this store trying to order prescription food. Our vet does not give prescription numbers for our cats diabetic food but advised that we could order the food for pick it and the store would reach out to them and they would authorize the purchase. It's been over a week at this point, so I called to ask the store since we are running low and the employee who answered claimed she couldn't find our order, asked for the order number and acted like she saw it then let me know it wasn't in the system and there was nothing they could do because the vet doesn't have prescription numbers. She then said that we can bring them a handwritten note from the vet simply stating that we need the food for our cat. Went to the store with the note and the employee said that they needed a prescription number. I asked them to cancel my order at this point and I was told that there's nothing in their system. Beyond irritated. read more

Groomers are very rude and unprofessional Do not recommend this place People look tired and annoyed Horrible experience read more

I received a positive change from norm customer experience today whilst my afternoon visit at the Fullerton Pets mart. Justin was great at checkout and very helpful with a swiftly flow in his work. He always answers any new questions I have without the feeling of being rushed. Thanks. read more

Staff was friendly and greeted us when we entered and left. It was extremely depressing to see the betta fish though. There were two sections, one with male and one with female, and they were almost all lifeless or dead. Some were discolored and pale so they have been dead for a while. Wanted to buy some fish but I don't want to get one just for it to die. read more

Return policy suck. I bought a basket muzzle for my dog and it didn't fit. So I decided to return it a week later but I had lost receipt and they won't take item back hey wouldn't even let me exchange it. So if guys have pet need I recommend going to Petco they treat you better there and it's close by off of Euclid. read more

I would like to thank Kara and the grooming team for always going above and beyond for our little ones. I love this location and my dog Simba does too. Keep up the amazing work!!! read more

Negative interaction checking out with a cashier today (older white woman, nice gray hair). We waiting in line while she assisted other customers, cheerful and smiling. When it was our turn I heard her asking my young daughter for our phone number/ email. Sounded like she was a bit frustrated so I began answering for her. Her interaction continued with negativity and aggressive energy. No smiles... just impatience as I quickly answered her questions. She was so off-putting, once we got outside, my daughter's mentioned how rude she was and that's not typical of them to say. One even ventured to say she was racists and made mention of how she noticed that she was nice to the previous customers that were older and white like her. Perhaps Petsmart can train employees about micro-agressions and how they can interact with the public in an equal way as they do ALL their customers. I applaud petsmart for hiring seniors, but this just wasn't it. read more

I thought I would try the grooming department, made my appointment online for an evening time slot and waited for my pups day to come. Well that never happened because they called and left a message changing my appt to the middle of the day....I work 7-4 so that was impossible!! When I called back there was now nothing available for another 2 weeks. So as a temporary fix I asked about walk in nail trims, I was told to come in anytime as long as it was before 4:30. I did and they rudely told me they couldn't trim her nails because they had already cleaned up for the day....it was a horrible failure, the groomers need to stand by the appointments made by the customer!!! read more

My wife and I like to go here just because we enjoy looking at the cats that are for adoption. We are never interested in adopting because we already have too many. The pricing is more expensive than a store like Walmart, but I would would much rather shop here because of the selection. We have recently had to start buying a specialty dry cat food that other stores do not stock. PetSmart always has it in stock. We also enjoy to look at the dogs that are in the dog training courses. read more

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This review is for the grooming services. I walked in on a Saturday and made an appointment for our pup for Monday for a bath and dog trim. The gentlemen (who seemed less than happy to be working) confirmed our appointment for Monday. I was told to bring a copy of our dogs rabies shot. My husband came in Monday at our scheduled time (8am) and we had NO appointment?!?!? Our appointment apparently was never on the books and the gal working was very rude. Terrible customer service. We will go elsewhere for grooming services. BIG THUMBS DOWN read more

had an appointment this morning for 2 of my dogs a 5 month old and 12 year old mini schnauzers. They would take my 5 month old because she didn't have her rabies shot. My vet said 1 year and they are saying 4 months so they wouldn't do her this morning. My 12 year old has hair like cotton and no matter how many times we brush her she will get some clumps of hair that needs to be brushed out.They didn't want to waste their precious time in doing her so they want to shave her down. I tried to explain that she is use to her hair needing to be brushed more than most but again they wouldn't budge unless they could shave her. So i had to leave and I won't be back I left them the first time on account of my 12 year old but said they have new help let's give it a try well they are the not any different. If my 12 year old wasn't needing a special diet that they only carry I would not shop their. I know like it's going to hurt them. Just really un happy for the service again. read more

I usually go to this petsmart when I need supplies quick because of its convenient location and the convenience of getting all my supplies from one place. But as with the majority of chain pet supply places the quality of service and pet care suffers. I have a parrot, guinea pigs, dog, and multiple fish. FOR BIRDS: I highly suggest you drive out to Brea and go to Omars Exotic Birds. I bought my parrot and parrot supplies at this petsmart only to realize I was ripped off with pet supplies that I didn't even need for him. The food at Petsmart is really overpriced and the staff's knowledge and care for birds does not even compare. There are some workers at petsmart that seem to know their stuff, but others I'm astounded with the lack of knowledge and unprofessionalism of some of their employees. FOR FISH: I have bought several fish here and four of them died within the first day or two (and I follow proper care instructions). One of my clown loaches I bought here showed signs of ich just a few days after adding him to my aquarium and died shortly; luckily my other fish did not get infected. Recently at this location I saw a tank filled with some sort of spongy fungi, and several dead Plecos were wrapped in the fungus and other live fish were still swimming in the tank! The most astounding part of this was that there was about seven inches wide of fungus in the tank and the issue had not been taken care of by the time that amount of fungus spread. This took me several minutes from entering the store to notice but no employee had noticed it or done anything about it?! Petsmart is good for getting dog and cat supplies but for other pets such as parrots, guinea pigs, and especially fish you should probably go somewhere that is more knowledgeable about the specific pet. I really do not trust getting animals here anymore after the fish incidents where the fish they gave me were already sick/infectious. There are some amazing guinea pig and rabbit rescue shelters (and of course shelters for all animals) that you can go to that will have experts that focus a lot more on the animal going to a loving home, and will help you become an owner that knows how to take care of them instead of just trying to capitalize on them. The LA Guinea Pig Rescue is a good one for guineas :) read more

PetSmart - white spongey mold in the fish tank, dead pleco on the right, with live fish still swimming in the tank - Pet Stores Near Me - Fullerton, California

I took my pug in for a nail trim. You can't see any difference before and after. A waste of money.