Came here on a Sunday afternoon looking to purchase a hamster and some supplies. Was pretty busy with animals up for adoption and people bringing their dogs in for grooming. Nevertheless, there were several friendly employees around that asked if I needed help finding anything. Store was clean, organized, and well stocked from what I looked at. If you're looking for hamsters, birds or other small animals, they had a good selection to choose from on the left side of the store. I ended up buying a Hobo Dwarf hamster and several other accessories like a hamster wheel, chew toys, food bowl, and water bottle. All easy to find and pretty much all fully stocked. Employee helped me choose the hamster I wanted and let me hold onto the one I ended up getting. Everything went smoothly and I will be back here for future purchases! read more

When we got home, we realized the fresh food we purchased was past the "sell by" date by over a week.

My sister took her dog for a check up today. Max was dropped off at 10:45 am. We didn't receive any follow up and it was 2:00. My sister had to call 3 times to see how Max was. No one called to give us an update. When she called the 3rd time she was informed that pick up was usually between 4:00-5:00. Max had only 4 needs that had to be addressed. The paw irritation issue which he also went in for was addressed with a spray which was not even in the bag as she was leaving the store. The receipt reflected a charge for an injection for the issue; and it was not even administered. It's just a shame this place is still bad. In 2019 when my German Shepard girl was spayed ; she ended up with a massive infection, hematoma, and lethargy, and fever. I could clearly see she her health failing ( I work in the medical field). The front desk middle aged woman on duty was terrible by the way! Almost reflecting anger that we were there. Thank goodness for Dr. Handley in the Torrance PetSmart; he evacuated the wound and restitched Roxy; and actually saved her life with the antibiotics and his excellent care! read more

Very helpful and knowledgeable staff. Brought our puppy in and got a ton of great advice ! Putting at ease with our new addition

Livi in Dog Grooming was fabulous with our puppy last week. It was our puppy's first bath and trim. We will be coming back for sure!

WORST SERVICE. Please, if you love your dog never go here or trust this woman. They treated my family and MY DOG awfully. Messed up our appointment and then ask us to accommodate. I feel so lucky they I was able to see the mess before enrolling my dog at this location read more

PetSmart - Pet Stores Near Me - El Segundo, California

Set up grooming appointment for a bath and haircut for my best-friend Leo with Tiffany Nakamori. She was very warm and professional. Took the time to understand what I envisioned for my furry pal and delivered fine work. She handled Leo very gentle and kind. Thank you Tiffany for everything. :) Results: Truly happy and will return. read more

See all

I typically like this location because the employees are kind and they tend to have more products in stock than other locations. So I drive a little further for this store but yesterday I went to buy mealworms for my reptiles and every single tub of them were dead. The ones in the fridge you'd think would just be stunned a bit because of the cold nope dead and the ones on the shelf at room temperature were dried out/dead. They were advertised as alive. I'm assuming they haven't received stock on them in a bit because all of the dates on the tubs were from March. A little disappointing. Also bought my dog some dry food and you really have to check the bags (in this case it was for only natural pet brand). Most of them had expiration dates within 1 to 2 days. I'd be super mindful and vigilant unless you want expired kibble for your pup. read more

I have purchased fish, crabs and their supplies here. I've also purchased dog items here for our doggies. I also took their training class for my puppy here. It's a nice store, you can also entertain your littles here with all the things to see behind the glass cases. The training classes are nice, especially if you are a new puppy owner. They provide individual advice as well during the group sessions which I liked because as we know, no dogs are the same! I would definitely check them out. I think there's also a vet & grooming here too... read more

Used the grooming salon for my 2 dogs. Not gonna make that mistake again. The girls are very unprofessional. The "manager" kept me waiting over a half hour with my dogs for a girl to come off her lunch break to groom. Them. The girl comes in, starts complaining and refuses to groom the dogs. The manager ends up doing it herself. She could have done it in the first place, but she didn't want to either. Ok, so it takes well over an hour. One of the dogs just needed a nail trim. I've had them groomed at other locations, it never takes this long. The dogs were groomed, I just can't believe how long it took. Since they are super cheap, probably because of the unprofessional service, I actually tried using them again. They lost my file! No worth it to come in again and re-enter all my info, my pet's info, and both their rabies certificates. Never coming back here again. read more

They were selling bags of $22 cat food for $9, I went to buy 2 then saw the best before date was July 2020, and we're now in February. It's disgraceful they lowered the cost so much to get rid of bad cat food. read more

Stopped in here while I had some time to kill recently and browsed the small animal supplies and live pets for sale. The store was clean and well stocked, with the various departments pretty easy to find. I browsed the live animals for sale - small rodents, reptiles, amphibians and freshwater fish. They all looked to be healthy enough and in habitats that were tolerable or better. The guinea pigs should have better ventilation and everyone should have a lot more room but this is typical for this type of store. Store employees I interacted with or saw with other customers were helpful and professional. The store is in a big strip mall with tons of parking and other shops located conveniently nearby. Easy to find and get in and out of. read more

I like this Petsmart, it has everything needed for your pets and if they don't have it, they'll tell you where to go! Plus you can bring your babies w/u - it's pet friendly. Customer service was good and it's close by. Not much a fan of their Vet services (I hear stories), but seems like their pet adoption events, training & grooming's all right. read more

My girlfriend and I along with our dog planned a little excursion to Pet Smart in hopes of locating a toy for our twins (Cats) birthday; our cats were born on Halloween and are brother & sister. Our dog was pretty stoked to go to the pet store and basically drug us across the parking lot to get inside. We figured we could locate just about anything in this store just based on the size of this store, we were wrong. We located plenty of dog toys but the cat toy section was lacking big time. We were also hoping to find a little treat bar where we could package our own dog treats again we were wrong. We ended up leaving and heading to Petco. I have shopped here before for our frogs, dog & cats so it was a major disappointment that we could not find any top notch cat toys that would constitute a quality birthday present. I will in defense of this place it is HUGE and the staff is super friendly just more geared towards dogs than it is cats. read more

This review is for the grooming salon! I made an appointment online with Tiffany for 5pm 2/1/2016. Making an appointment was easy as I've used Petsmart's services before. As I entered the grooming salon (located in the back of the store, to the right of Banfield Vet Services), I let the ladies know that I was there for my appointment. Tiffany checked in Theodore (a Lhasa Apso / Yorkshire Terrier mix) with ease and asked me questions to ensure that I'd be satisfied with my flurry fluff of a dog's haircut. After the process, it was time to hand him over and she waited for him to go to her - which I appreciate! She also held him as I would and hugged him, which reassured me that he would be in good hands. 3 hours later (the avg time for their grooming services) she gave me a call to let me know he was all done! Tiffany did an amazing job with him and I would definitely bring Theodore to her again! :) Thanks again! read more

PetSmart - Theo's before & after! - Pet Stores Near Me - El Segundo, California

I just want to say that I was extremely pleased with the professionalism and care of the groomers at this location. Richard gained a new buddy in my Yorkie Kobe. He made my dog look so adorable and in a timely matter. Thank you PetSmart El Segundo groomers read more

We love the ladies at the grooming salon. They really care about my fur babies. Specially Laurie. When she found out my yorkie was killed by a coyote she cried and hugged me. Later she send beautiful flowers with a touching note. I'll never forget that. Highly recommend Torrance grooming at Petsmart read more

why the fuck is it necessary to wait 3-4 hours for a haircut and a bath when I made the appointment as soon as they opened. I asked and was told it was because they tend to other dogs. Then wtf is the point of the appointment? I feel like they got my dog locked up in a kennel for hours just waiting while they tend to other dogs. I also hate not knowing if they can be doing something else to my dog without my knowing. All of this shit for about 100 dollars. I recommend just grooming your dog by yourself. It should take only an hour for this. I would also like to add that my dog has very short hair. read more

This is my second time taking Indy here and we've had two great experiences now. This last time, Michelle gave him a bath and brush and he looks phenomenal. She also called to tell me how much she enjoyed him and how he was a great dog. She was just genuinely passionate about her work and I can't believe they find people like that. I didn't realize cash is the only way to tip, and when I told her she said insisted it's no problem and she's not in it for the money but just because she loves the animals. I'm just sharing that so that anyone that uses the grooming services brings a cash tip! I'll give her double next time! read more

PetSmart - Groomed dog - Pet Stores Near Me - El Segundo, California

I come to this Petsmart from time to time, if I'm in the area. Even though its a really big store, I've never seen an empty shelf - the employees are really good at refilling the merchandise (either that or they're not selling much stuff - just kidding). Their fish department is my favorite part because it always looks good. I don't usually see any dead fish and the tanks are always clean. I particularly like the setups they have for the fish - they give them lots of plants and hiding places, which is nice to see. Their selection of fish is a little better than the one in Torrance, but its still mostly typical beginner level freshwater fish. The thing I don't care for at this location is the attitude of some of the employees. Some are really friendly and there are a handful of others who act like they hate their job. They're grumpy and rude. If you don't like your job, that's fine, but don't take it out on the customers. It'll just make people less likely to return. So this is just an ehh Petsmart. I personally prefer the Torrance location because its closer to my house and the employees there are so much nicer. read more

See all

A couple of years ago I purchase a santa hat for my cat and as you can imagine he hated it as a hat but he loved it as a fetch toy so now the ball on top of the hat is gone we really need to find him a new santa hat. We went by Petco where we usually go but they only had big hats so we thought lets try PetSmart in the Whole Foods plaza everything is bigger and better in that plaza. OMG...what an idiot am I to go near that plaza a few days before Christmas. The place was packed and cars backed up every where but we managed to find a parking space and head into Petsmart. They have lots of aquariums [photo] with many fish, one little sad kitty by himself hoping for a loving home but no santa hat. I think I still like my Petco better even if it gets crazy busy. read more

PetSmart - Pet Stores Near Me - El Segundo, California

See all

This review is geared towards their dog training programs. I recently (about 6 months ago) rescued my dog Rusty, a malinois mix, 67lbs. Although potty trained he did not know any actual commands so I decided to sign him up for basic & intermediate classes. Each level was 6 weeks for a decent price. Rusty's teacher, Tori was amazing! you can definitely tell she is passionate of what she does. She has patience, is thorough, kind and stern when need be. She gives the attention that each dog deserves and make's sure that the owner understands how and when to give the command. The classes ranged from 3-8 dogs per class. Not all dogs showed up every time and if you are unable to attend you can do a make-up class. The store is clean and staff are very friendly! read more

I liked coming to this location (before I left) because it was the newest one in the South Bay. At the time, I went there for fish and loved this particular layout (which I've seen at a few different locations). It's just CLEAN CLEAN CLEAN. If I'm ever back in L.A. with my pups, and take them here for their needs, I'll update with a review. read more

This review is LONG OVERDUE!!! I have looked high and low for a great dog trainer for my dog, Simba. He is an anxious pup who needs patience and it's hard sometimes. The first time I spoke to Tory, the dog trainer, over the phone I had a GREAT FEELING about her. When I came to class, WOW I WAS AMAZED. There are no words for how phenomenal she is. I really didn't think there was hope for my pup to learn cues and listen to me but Tory is a miracle worker. She is SOOOO positive and SOO motivating that I had to take the intermediate level. If you are thinking about joining her class but are unsure... I CAN ASSURE YOU that if Simba was able to learn cues and listen... ANYONE CAN!!! Tory is the best ever!!! Thank you, Tory for everything you do and for always being so understanding. You are the best!!! read more

grooming wasted my fuckin time. they could've told me certain information before showing up& could've saved us both the time.

Drew was an absolute star! I have a new puppy and had to buy script food. The flavor my dog likes was out, he went to look in the back. I didn't realize you had to go to the pharmacy for a card when you have a script, since the food I needed was more for tummy issues (and the pharmacy was closed) he made an exception. Was so nice to have someone who was helpful when both my puppy and I were going through this the first time. read more

Pretty big place, packed full of stuff. All the stuff you expect from PetSmart. Banfield inside. Cats for adoption. Pets allowed inside. Okay employees read more

Took my 12lb pug/Yorkie (yes, PORKIE) to the Bamfield Pet Hospital, located right in the rear of the store. The safe was the best I've met to date, they're so friendly and when they needed to examine her they were kind yet firm. Dr. D was her vet, such a nice lady! Tootsie (her name) was so at ease with the Doc, she is soft spoken and when it came time to give her her shots, Dr. D was nice enough to bring her in the back to have an assistant help since I freaked when my pup yelped. They are reasonably priced, offer great packages, can do everything right there in the office, best part: AMAZING hours. read more

PetSmart - Pet Stores Near Me - El Segundo, California

See all

I've been taking my miniature schnauzer to Alice at PetSmart, El Segundo since I got him this year. She's so good with him and leaves him looking like a total stud. Thank you Alice read more

PetSmart - Pet Stores Near Me - El Segundo, California

See all

This is my second review. Store staff are very good and helpful, but not the daycare staff to whom I give a minus star! Incompetent. And rude! Two days ago I made reservations for day camp for our puppy. This morning, once pet smart employee saw the coupon for a free day camp (though from pet smart) refused to keep our puppy. Her excuse was its a rainy day and there was no reservation made!! Bull$$$$! Another excuse was that our puppy is intimidated and is very shy!! Our puppy plays with all ages and all kinds of dogs and has stolen the hearts of all other dogs in neighborhood! She kept repeating that he was clinging to my husband to prove her point that he is intimidated! I didn't know there is a criteria to pass before they accept dogs!! Yes he was intimidated but not because he is shy, it could be he had a horrible experience when we left him with them for a whole week in summer. She said they had a rough time with him then!! I'm not sure who had the rough time! Yes, they could have had a rough time because they could not manage him nor cared to show him any affection ... Not trained enough!! If Petsmart has a criteria, then inform the customers!! Now, we realize why our puppy was clinging to my husband and begging not to be left there! Two bad experiences for him in there was enough for the rest of his beautiful life! No more grooming nor hotel! Hope Petsmart will be smart to manage their staff! read more

PetSmart - Skin cut off during grinding puppy's paws! - Pet Stores Near Me - El Segundo, California

I am writing this review in regards to the Grooming Services at this store location. We have brought our family dog - Bianca "Bee" Esparza for many years. Our Groomer is Jerry. He provides the highest quality of service in Grooming you can imagine. He was always gentle with our Dog and gave us the best care using special shampoo at our request. Our Dog was 14 Years old and recently became sick from old age. While in the Hospital, and at the time we decided to Euthanize Bianca - Jerry came to the Hospital to visit with her in her last moments. Jerry is the finest at Grooming and we would highly recommend him to anyone with Grooming needs. More importantly- Jerry is a man with a level of character that is very rare these days. He has shown such respect for his clients and his visitation at the Hospital was an example of that Character. Hank you for your years of high quality service Jerry! read more

I would like to speak with a corporate representative about my experience with this store. I took my dog to get groomed 6/29 at 6:19pm. The groomer did a wonderful job and called me at 8:38pm advising that my dog was ready for pick up. I arrived to the store at 9:15pm and noticed the store was closed. I was told that I could not pay my bill because the registers were all closed and that I would have to come back today 6/30 to pay my bill and would be charged an overnight fee as well. I asked for a Manager. The Manager approached me in an offensive manner and advised since the store closed at 9pm there was nothing they could do. I asked him to "stop talking and let's start over because I did not like his tone as he approached me". I began to explain the timeline given when the groomer called me which did not give me enough time to get to the store to pick up my dog before closing time. He said "that is not my problem and you should know when the store closes". I beg your pardon?? When I dropped off my dog, not one person explained to me that we would be the last one serviced for the night and how important it is to arrive before 9pm to pay and pick up my pet before closing. Nowhere on the paperwork does it state that either. I asked the Manager about this and he agreed but maintained that I would have to come back and pay my bill....non-negotiable. THIS IS HORRIBLE SERVICE!! I use Petsmart for Grooming, Hotel stays and Doggy Day Camp all the time and have never run into an experience of this kind. I was in tears by the time I got to my car from frustration with this situation. Now I have to go back to the store to pay my bill because someone wasn't kind enough to help me last night. Why am I being inconvenienced? The Manager was aware that I was en route to pick up my dog in Grooming before closing the register so why would they not just leave one open for me to pay my bill when I arrived? read more

Great online order and curb side pickup. Also just did some returns and everything was so friendly and helpful. Recommend purchasing from PetSmart for your pet needs. read more

I usually take my fur baby to the location in Hawthorne, but so far this has been a much better experience. From initial greeting to me feeling very comfortable about the groomer I just left him with. read more

PetSmart - Toys galore! - Pet Stores Near Me - El Segundo, California

Service is not the best but they do have all your dog food and needs that you can take care of here. Like coming here for everything.

And... we bought a hamster. I guess I was feeling bad for the other 14 times we had been in here with my son only to sight see. The employee who helped us was knowledgable and explained that we needed a larger cage than the ones that are usually featured. We ended up returning the cage to get an even larger one so this fat hamster could have a good life with us. The little guy seems pretty happy and is endlessly running in his 9" wheel right now. read more

We took our lab Jack to Petsmart Grooming for a bath and he came back with chunks of his fur missing, one area in particular red and irritated. We were told the groomer was on a break and couldn't talk to us. We called later and she told us it may be from shedding (?) and asked that we send a photo to her personal email. We did and never heard back. We also filled out a survey and never heard back from the store. We will not be taking him back. read more

This review is purely based on their fish and aquatics dept. If you are looking for a Petsmart for any other reason... this location is perfectly fine. Basically, this review is a warning to people looking to buy fish at this location. I dont know what they are doing over there, but within the last month, multiple different fish we've brought home from this location have had "The Ich". Its a nasty little parasite that is extremely hard to treat and kill and often leads to catastrophic tank failure. It kills everything in a horrible way. We are people who routinely have fish that live 10+ years in our tanks. We arent amateurs. We know how to introduce new fish in. We monitor all our levels. WE KNOW WHAT WE ARE DOING... and NEVER had we experienced something so catastrophic. About 3 weeks ago, we added a single fish to our 15 gallon tank that held 4 other fish. IT brought the ich with it and that parasite killed all of our fish in our tank that we've had for years! We had to scrub, chemically clean, and heavily rinse everything after that to ensure the parasite was truly eliminated before we could restock the tank and start over. It was heartbreaking. Now we are concerned that it is happening again with the fish we JUST bought last weekend from this SAME Petsmart location. Different species of fish, same issue. (The first was a goldfish; these are Neon Tetras) Two weeks ago, we restarted stocking the tank. We added Corys, Guppys, and Platys. All hearty fish, good for starting a new tank. No problems. We thought that maybe it was a one time fluke. So, a week later we decided to introduce some Tetras. Having gone through having the ich a few weeks ago we have been watching our fish very closely because we have suspected, having tested and eliminated all other possibilities, that this Petsmart location may be carrying sick and tainted fish. Now it seems our suspicions are being confirmed as a couple of the tetras have started to develop signs of having the ich. They've been quarantined and we are now trying to get ahead of this thing AGAIN to try and protect the other fish... but i am angry. So this review is a warning. Dont buy your fish from here... at least not for awhile. Go to another location. Again, everything else is fine about the store. The staff is nice. The selection of items is good. Its just the fish that seem to have the issue... and its just a recent issue within the last month. read more

Convenient location, but they seem understaffed as I've often had to wait a long time to be helped or stand in a long line to check out. Large selection with some great promotions sometimes. I got a 5.5 gallon tank for $18! DO NOT buy the African Dwarf Frogs here. PetSmart is notorious for selling frogs with a fungal disease called Chytrid. I only learned this from experience. I bought a frog from here that died within a month to the fungal disease, and it also infected the other frog I had from Petco who died a couple of weeks later. If you do a search of Google for "Petsmart chytrid" you will find more info. That means if you have aquatic frogs, don't buy their tankmates from Petsmart either because they can carry Chytrid and infect your tank. R.I.P. Dhalsim and Raiden, my dearly departed frogs. read more

I took my 5month old puppy there yesterday for a first time puppy bath and trim. My tiny little 2lb Yorkshire Terrier was shaved so close she was cut under her neck! When I got her home and removed the shirt I had to buy for her because she was completely shaven and shivering, I felt the roughness from the dried blood from the cut. Crazy thing is, I stood by the window the whole time and watched the horrifying experience and felt helpless. While I didn't hear my pup cry out when the cut happened, I did witness her groomer, pull her from the leash and hold her and try to comfort her at one point. She knew she cut her and said NOTHING. Nor I imagine was the wound cleaned out or treated. They want me to bring her back to the adjoining pet hospital today but no way, that place has horrible reviews. I've tried to clean and apply triple antibiotic to the wound myself, but I imagine the clippers used to shave aren't cleaned after every client and if she's been infected it's under the scab that quickly formed. I've got a call into my own vet. Praying she's old enough and weighs enough to take an oral antibiotic just in case. Oh, and don't even get me started on their policy to charge $11 more if you don't want your dog dropped off for 2-3 hours and have them sit in a kennel to wait completely terrified. I was there from 10:30 (my appointment time) until 1:30. I held onto my dog while we waited for her actual time to be groomed (2 dogs were ahead of her). I was never told over the phone when I made the appointment that for $11 more I could have an "express" appointment and bypass all of this waiting. Seriously? Wtf, just one more way to gauge you. read more

PetSmart - Pet Stores Near Me - El Segundo, California

See all