I am writing this specifically because Valerie at the El Segundo PetSmart (in the aquatic/fish…read moresection) is an absolute superstar and needs to be officially recognized by the company. My family and I came in already having a 3-gallon tank with a Betta fish, but we were looking to upgrade to a larger setup so we could add some dwarf frogs. Valerie was incredibly sweet and immediately took us under her wing. She didn't just point at a shelf; she provided a masterclass in fish care. She was so knowledgeable about the entire ecosystem--recommending the perfect snails, explaining the specific sand and soil needed, and showing us exactly which aquatic plants provide the best oxygen for the frogs and fish. Honestly, her expertise was so deep that I actually asked if she had gone to school for this! She made my entire family feel so comfortable and confident in our new hobby. It is rare to find someone in retail who is this passionate and educated. I truly hope management reads this and realizes what an asset they have. Valerie is doing an incredible job and 100% deserves a raise, a bonus, or a promotion. She is the reason we will be loyal customers to this location. She needs to be acknowledged for her hard work!

Great place for fish, pet supplies, and pet training. Wide selection of for all of your pet needs…read more I highly recommend this store!

Such a gem! I love this place. Everything and then some for my pup. I will definitely be back.read more

First time here and was around MB area looking for pet store. Such a cute store and Gio helped me…read moreout looking for the right food for my frenchie who was allergies in chicken. Thank you Gio!

The customer service there was absolutely wonderful. It was my first time there taking my Yorkie…read moreand Marlene, who groomed my dog, took me to the back showed me around asked me what I wanted to have done and called me within one hour. My dog looked so beautiful and so happy I know he was in great care. Marlene is an amazing groomer and very kind

Everything was excellent. Staff was professional and organized. Washington bays are cleanread more

I came in today to pick up my online order and unfortunately I went all the way before realizing I…read moreordered the wrong dog food. I was helped both times by Rick and he was extremely helpful! I would make sure you keep him around! I was shocked he is not the manager and I would strongly recommend him to be promoted!

I had a very disappointing experience at Petco this past Saturday (04/04/26) with their grooming…read moreservice. I dropped off my 6-month-old miniature poodle mix--this was his 4th time being groomed, and he has never had any issues before. He is hyperactive, which I had already noted for the groomers. I was assisted by Sofia, who asked what length I wanted for his haircut. Unlike previous visits where groomers show examples, she didn't. I told her I wasn't sure and mentioned it's usually the second-to-last shortest. She responded, "so a number 2 in humans?"--again, I said I wasn't sure. She said she would show me, but never did. After weighing him (15 lbs), I asked about his weight and she replied, "probably all that food he's been eating," which felt unnecessary and unprofessional. About two hours later, I received a call saying my dog bit her. This was extremely surprising given his history--he has never shown aggression or bitten anyone. They told me he had "a little attitude" after being bathed and then bit her during shaving. When I picked him up, he was acting very unlike himself--distant and withdrawn. Once home, I checked him and noticed he was bleeding. I immediately called back, and the response I received was concerning. They referred to him as "the one who tried biting the groomer," which conflicted with what I had initially been told. After putting me on hold to "ask the groomers," they came back and said, "the only logical explanation is when he was trying to bite, he must've bit something." That explanation did not sit right with me at all. My dog left the appointment physically injured and emotionally off, despite having no prior issues with grooming. I feel the situation was not handled with transparency or care. I strongly advise others to be cautious when using grooming services here.

This place is a total lifesaver when you're on a budget and can't afford a vet! It's really a great…read moreoption!

My dog had parvo & they helped me save my Scottie's life - thank you for the amazing care!read more

Had a great first time visiting the store and we were helped by Amy/Amie not sure how to spell her…read morename (I'm sorry) but really great first impression. They have treat samples which my very picky Shih Tzu (Ginger) actually ate??? (CRAZY!) This is also one of the few foods she could tolerate. With Farmer's dog she developed yellow sticky bowels because of the amount of fat in their diets, and she has a hard time with kibble because of her teeth, we did freeze dried but heard that raw isn't the way to go because of potential contaminants, but she always had firm brown bowels and no problems with this brand (at least so far)! Not to mention she had more choices here which we were really happy about. I told Amy about her allergies and she made us a booklet, noted Ginger's allergies (unfortunately there was 4), and marked all the diets that did not have any of the ingredients she was allergic to! She definitely knows the diets well and her recommendations were top tier (no itching) Not to mention the other owners who came by--I managed to ask one other owner who came with her wonderful adopted terrier mix who has been eating JFFD for a year, and she said that her dog was also very sensitive with food and found JFFD to be the only one to work for him. Although he is definitely less picky, she said his skin is definitely a lot healthier and I could also tell since her dog's hair was so soft and there were no tear stains--it was great. So far Ginger loves it too! Especially the brisket and pork treats... it just had to be the expensive ones . But I'm just glad she hasn't been doing her picky hunger strikes because she literally would bile vomit just to prove a point--that's gone for now, and there are a lot of other options too so we are not too concerned if she does decide that she's bored of one flavor. Thanks JFFD! My second visit this week also was great (didn't get to ask for a name but she was also wonderful) and answered all my questions about food appearance with the different batches sometimes it's more chopped or whatever but they said it doesn't alter the formula, and also that it's ok to heat it up for 10 seconds but nothing more to not burn off the vitamin mix they provide on the food.

Had a great experience with Melissa giving us a full run down of the different options of food…read more We came here straight from the vet where we were recommended this food and the taste test didn't disappoint. Our dog scarfed down the fresh venison and in a few minutes we were checking out with a bag full of food.

When I first came here back in November I was a very satisfied, happy customer. The guys who helped…read moreme were friendly and patient. Most tanks were maintained and maybe one or two small ones needed attention. I spent lots of money on back to back visits. 7 months later went for more corys and unfortunately some changes have brought on this review. Peering into some of the very first tanks as I walked in, I'm noticing dead fish sprinkled about. I understand they could've had a busy rush, but they didn't look freshly deceased. Not a good look. Algae growth in some areas, yikes!.. and this is the first time seeing significant hair algae in a high tech display tank. Higher prices on basic plants than the competitors. They aren't rare, large or fancy and half are raggedy or already dying. Their anubias (cased) used to be BIG and impressive, but now small and they're charging the same price. Lady behind the counter helped me, but when she made a "portion" of guppy grass I discovered it was HALF the portion those guys have given me in the past. And I still got charged $8.99 for it! Not like they didn't have enough to sell- they definitely did, but even so I feel she should've pro-rated for just plucking out 5-6 sprigs. I also bought some (Venezuelan?) corys, albino corys and amano shrimp. The Venezs are super happy but now I see one has white on his back, hoping that's not fungus! And sadly two of the albinos didn't make it so far. They were tiny and delicate, so it might've just been a sensitive species (even though I acclimated them slowly over hours) but still that's money I'm out. The good part is they have a pretty wide freshwater fish and shrimp variety and most of the tanks are kept clean. Fish I've bought previously are still happy and thriving. They also have a large supply of dry goods, frozen food and supplies which is convenient. Parking is plentiful in the rear and access through the back of store is awesome. I still want to check out the new fish they get in. Don't know if I can trust in it sadly. *EDIT* The owner reached out to resolve the portion issue. I'm hoping they fix the rest so I have confidence with live purchases again.

I bought your guys water to do my water change, and it killed all my I bought all the fishes at…read moreyour shop no more than two weeks three weeks ago and they're all died on their first water change did 50% water change added new water in it resulted in all the fish died

Excellent reptile and bird store I've been a customer of since they were located across the street…read morefrom the Michael's/Sprouts complex at Anza and PCH years ago. Agustin's shop is clean, whimsically decorated with a really cool fish and turtle pond in front and the reptiles and birds are very well taken care of. Agustin helped me out a couple of years ago when I had to move my Mom out of her home and into an Assisted Living Facility and had to re-home her two large birds. Agustin found a buyer for her Moluccan Cockatoo at a fair price and a home for her other bird. I continue to frequent Agustin's for a feeder rat for my daughter's snake. I have noticed prices have gone up considerably over the years but what hasn't. I do appreciate their frequent feeder mouse/rat card and that they use double paper bags for the critters because they do like to chew free. They always have a great display of reptiles and birds I like to walk through, too. HIGHLY RECOMMEND for your reptile and bird needs.

Agustin and Megan are the best! They truly care about the animals in their care, and about your…read moreanimals too. They willingly share their expertise and knowledge so that you can give your animals the best care possible. We got our cockatiels from them and they are super friendly. A true testament to the love and care they received with them. We always get compliments on how friendly our birds are. Even after you purchase any animal from them, they go above and beyond to support their customers. Couldn't recommend them enough!

Allan's Pet Center in West LA is genuinely one of the most impressive local pet shops I have been…read moreto. Their fish and aquatic plant selection is excellent. The tanks are clean, the fish look healthy, and the plant variety is far better than what you usually find in most LA shops. You can tell they put real care into their aquatics section. The staff is super friendly and knowledgeable. They are easy to talk to and always willing to help without any pressure or upselling. Their hardscape materials are great quality as well. The supply selection is a little more limited, but everything they carry is solid and well chosen, so it still feels like a complete shop. They also have a very impressive collection of reptiles. Some truly beautiful species that are clearly well cared for. If you're into snakes, lizards, or other exotics, it is definitely worth a visit. And the bird section is surprisingly nice too, with a good variety of healthy, active birds. Overall, this store is incredibly well rounded and one of the better pet shops in the area. Very impressed. Highly recommend stopping by whether you're into aquariums, reptiles, or birds.

Wide variety of animals, but the "professionals" cant see if rats have balls or not (one of the…read morebiggest in the animal kingdom compared to their body mass). I tried to exchange a female rat he sold me back for a male, but they don't do that. Or refunds. Anyway, I managed to "donate" her back after I saw the signs of her being pregnant, but he actually gave me two girls(i didnt catch the latter being a girl bc she was already flighty) and kept her by mistake. Im a rat grandpa now, thanks to the tall, chubby white guy without the glasses that works there.

My pup is in and out, no lingering and possibly getting anxious…read more Angela and her team do it right and they're speedy without jeopardizing your pups cut & spa services. My pup seems to be happy going there, so we're happy

We moved to Westchester about a year ago and chose Wagz as our official dog groomer this year…read more Angela always does an exceptional job with our senior Yorkshire Terrier, Gremlin. Out of all the groomers we've tried, she has never looked better than after a grooming here.