THE WORSE PLACE TO TAKE YOUR BABY Not they hurt my baby but also gave him the worse haircut. There no explanation , why he was hurting after haircut, the only answer was the haircut to short. read more

We spent a huge part of the day at PetSmart in Daly City, learning about this baby chameleon we proceeded to purchase thanks to Tony! Tony was amazing at educating us on our little chameleon and let us hold it before we decided to buy this little fella. Tony then helped us shop for a Chameleon Kit which included Open air black aluminum screen cage, Flexible hanging vine, Natural bush, Eco-carpet, Reptisafe water conditioner, Tropical UVB & Heat Lighting Kit, Digital Thermometer, Repti Calcium, and Reptivite reptile vitamins. We also purchased ReptiBark and substrate, a separate UVB lamp and a week's worth of crickets for this little dude to munch on. Tony was awesome and made our experience at PetSmart well worth spending a huge portion of our Sunday at. Now we have our baby chameleon, Pascal, and we are beyond happy! read more

PetSmart - Pascal, our chameleon - Pet Stores Near Me - Daly City, California

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I like this PetSmart enough to continue shopping here because they sell the shampoo and special prescription dog food my dog needs. I went here yesterday around 6pm and I'm glad they actually had the shampoo I needed in stock since last time I went, they didn't! They're usually low or out of stock at their shampoo section, so now I ask them ahead of time about when they might have it. It's easy for me to find items here, BUT if you need help, then...good luck! There's not much employees walking around to help you. I would only recommend this location if your pet needs special prescription items that other stores don't sell. The reason I'm giving 2 stars is because they're usually out of stock on the items I need and it'll be difficult to find a worker here to help you if you need help. read more

PetSmart - Outside of PetSmart - Pet Stores Near Me - Daly City, California

NEVER COMING BACK HERE AGAIN. Rude and inefficient. Groomer gave me attitude for leaving the store and I said , "Well I was told (by Elliot) another 30 min," and she said, "No this only takes 12 minutes." "I know, but I've been waiting for over 30 min and called because I've been standing here for so long and was told another 30 more min, so I went to have a coffee." "Yeeeeeaaahhh, but we don't recommend you leaving the store, so keep that in mind for future appointments." "Or how about you don't quote the wrong time to your customers. Don't worry, there won't be future appointments." We kept going back and forth to the point I had to just hang up on her. Even better, when I was upset by their service and went to pick up my dog, to which I had to wait longer since only one pet family at a time and of course when I finally walk in...MAGICALLY NO ONE IS THERE TO ASSIST ME. COMPLETELY EMPTY. When Eliot finally came out, they roughly put my dog down and said "Sorry that was kind of rough." YES, YOU BETTER APOLOGIZE. I'm sure the groomer didn't want to come out and face me. She knew better. You're lucky I didn't get your name. But I'll never forget a face. read more

I can't wait until their special day care events fall within the time I need to put kylo in day care. Scheduling a day care appointment is fairly easy, just call the main corporate line and they even put special notes when you need to drop them off before business hours. You also have the option to bring your own food for them or if you want them to provide it. This is the first and only place we put kylo in day care and I've enjoyed having a tired, happy pup returned to me at the end of the day. I really appreciate the staff for remembering him since he was a puppy. There's also a window to peak at the pups during play time and it looks like all pups have fun with their care takers. I absolutely love the report cards and knowing what friends he had that day, the day care staff really know how to assure you that your dog is taken care of. There was even one instance where there was a howling dog in a crate that you can hear throughout the store, and all staff at the day care check in remained calm and collective helping that dog pawrent, I give major kudos for their patience during that instance. Our first time to put him in the hotel will be this week so will report back for an update. Wish us luck! read more

PetSmart - One of many good report cards (: - Pet Stores Near Me - Daly City, California

This review is for dog trainer Maritza! She was an exceptional puppy trainer who had lots of patience and knowledge beyond the simple commands we learned. I highly recommend the class (especially if Maritza is hosting!) for anyone with a puppy younger than 6 months. We're looking forward to our intermediate class! read more

PetSmart - Pet Stores Near Me - Daly City, California

I've shopped at this place for a number of years. I always got good service and usually if there was a problem, it had to do with my obsession for fish. So with that said, today I went into the store with not much money to buy just a few fish. When I went up to pay, I realized I was short and cash because of the sales tax. I asked to remove one fish and the cashier got the manager to help remove one fish. But the manager named Vince so I was $0.86 short open his wallet can put a dollar to pay for my fish. I hate asking for help and I was sure I was going to return one fish. However without even a second thought or pause Vince just help me pay and said well it's only just a dollar. The reason why I was thanking him so much was how he kept my dignity intact. Also, his level of humanity is rare. For someone who is a manager and has to push sales. I will definitely keep shopping here. I hope in some way PetSmart recognizes him. With everything going on nowadays. From people out of work and covid-19, Vince is a man of integrity. Thank you PetSmart! read more

PetSmart - Picture of the fish on my bus ride to take them home - Pet Stores Near Me - Daly City, California

My mother and I took beginner dog training classes for our pug, Choko, and it was a very fun experience with intructor Maritza. Not only did Choko learn many commands, but I myself have learned a lot as a dog owner by attending these classes! Maritza was very welcoming and made the classes exciting for everyone attending. We are definitely coming back for the intermediate level training. read more

A clean and nicely organized PetSmart, we're able to get all of our pet needs out of the way in 1 trip. We haven't had any issues with things being out of stock or any other problems that have come up yet. A good feature that PetSmart offers now is placing your order ahead of time for pickup, just to help you save some time and be in and out even quicker. This part is through observation only and not through my personal experience - but in regards to their daycare service, they had a large amount of large dogs (over 60 pounds, probably at least 20 them) in a fairly small room during my last visit. It seems that there is barely enough room for most of them to run around, and I imagine it can be difficult to keep things hygienic with that many dogs in a limited space. I wouldn't bring my dog here for daycare services, but outside of that, I didn't see any other issues. read more

This is for their grooming dept. My dog Wishbear was groomed here today by Bella. He came out looking and smelling FANTASTIC. I couldn't recommend Bella more! So sweet and took great care of my boy. She even took care of his little grinch feet. This Petsmart is about 30 minutes away from us, but our dog was in desperate need for a bath and a brush out. I'll definitely drive this far again to have him groomed by them again. Thank you again Bella! read more

PetSmart - Pet Stores Near Me - Daly City, California

Bee, Tristen & Amanda made my trip and experience for my new puppy the best and most memorable one I will have for a very long time. They have the best customer service and provide excellent care/assistance. Make sure to ask for them when you come in I am so glad I came here and did not go anywhere else for my pet needs. They have the best food, toys, snacks, beds and anything else you can think of. I will most definitely be a long term customer of pet smart read more

PetSmart - Model exemplary employees - Pet Stores Near Me - Daly City, California

Purchased an aquarium kit by the brand that own Top Fin. Some part failed within few months. I came to this store and expected it to be a no hassle thing, since PetSmart owns the brand. They say they don't deal with warranty beyond 60 days and don't know how to submit a claim with the manufacturer. All internet searches for this brand lead back to PetSmart. Would not recommend them for any aquarium related stuff. read more

I recently started fostering kittens and needed to come get last minute supplies for a litter. Usually I get all my pet supplies from Amazon through Subscribe & Save. I thought maybe using Petsmart's order and pick up service would be efficient but was I wrong! My order just sat there without any update for hours. I finally just went to the store and discovered a really long line of people waiting for just the cash registers. There's a bell for pick up service near the entrance as soon as you walk in but I stood there forever waiting to ask about my online order. They were so disorganized and there was really one 1 helpful staff on duty. The rest of the staff here are young people who don't seem to care much about anything. They really need to hire better people and whoever is managing this place needs to do a better job of handling this store. Also be prepared for a lot of bare shelves. This is one of the reasons Amazon is basically taking over pet stores. No flea shampoo???! Unless you're looking for food, a lot of the shelves have just a few items. There are lots more available at their website but wouldn't I just go to Amazon if I'm ordering online... read more

There was only ONE really, friendly employee who was helpful and SMILED so that's why I gave 2 stars. Everyone else needs to find a different job! I called the store today to have them check for an item availability on a specific size for a dog shirt. I didn't want to make the trip all the way over if they didn't have it. The guy who answered the phone (Joey?) kept telling me to check online and that would guarantee the availability of the item that I wanted. The website said it had the specific size of the dog shirt but I don't trust website availability to in-store availability so, because he was ALREADY IN THE STORE, I asked him if he or another employee can go check physically to be sure but he just kept insisting I trust the website. Low and behold, I made the trip to the store and the dog shirt I wanted didn't have the specific size I needed. Waste of my damn time! I think the employee who answered my phone call is the manager b/c he said he was in the office when I asked. Regardless, HE IS A LAZY A** EMPLOYEE WHO NEEDS TO GET FIRED. Very poor a** customer service! Shop at Chewy's instead! read more

This review is for their grooming salon only. I took my 1 year-old pup to the Daly City PetSmart Grooming Salon yesterday, 17APR2022 at 3:30PM for a bath and brush. When we first arrived, my pup was VERY excited (it was his first time there, lots of new sounds and smells). The groomer (Yan) started our experience with, "Does he ALWAYS act this way?" This rubbed me the wrong way, but I shrugged it off. I was told that he would be ready for pickup in 2-3 hours. At 4:21 PM, I received a phone-call from PetSmart Grooming stating that my pup would be done in 10 minutes and that I absolutely NEEDED to go to PetSmart ASAP, because they couldn't kennel my pup because "he would hurt himself." I did not appreciate the lack of sincere concern, whatsoever. My dog is crate-trained and has NEVER had an issue with our personal groomer, and he has NEVER had an issue at the vet. When I got to the store, they said that my pup was clawing at the kennel and did not want to go in. Again, my dog is crate-trained and will willingly go into a crate if he is provided a safe space. I am unsure if they were forcing him into the kennel, causing him to claw at it. Additionally, when I was discussing my concerns with them, one employee kept telling my dog to relax and at one point, he cried/yelped. I don't know if she hurt him while trying to get him to "relax", but that is absolutely not ok. Worst customer service EVER. Also, "Does he ALWAYS act this way?!" Has this person NEVER worked with a dog before?! DOGS GET EXCITED! Needless to say, I am never taking my pup to get groomed here again. read more

Waited 15mins for a online pick up. Cash register called for help that never came. Cash register had to do it.

I love this Petsmart because the location is great, has plenty of parking, and it's where I get most of Zoe's food, treats, and toys. The seasonal and holiday items are a must and the prices are very reasonable. The customer service here is awesome and I'm always greeted and welcomed as soon as I walk in. Online ordering is extremely convenient as well and you can be in and out within minutes. I've never used the grooming or boarding services, but I've been a customer at this Petsmart for over a decade and will continue shopping here. read more

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Really disappointed! On the day of the grooming appointment, I arrived around 15 minutes earlier than the appointment time, so decided to look around the store with my dog. Of course we picked up a few items and as soon as after we checked out the items, we walked in to the grooming salon, which is like 5 feet away from the cash register. To my surprise, the employee told me the appointment has been canceled because we were late. Looked down at my watch, okay, we were 10 mins late than the appointment time. So I said I was in the store and getting a few things. The employee just said "you should've come here first." Really!? So I walked out and 5 mins later I got a text message saying the appointment is canceled. So the Appt WAS NOT cancelled when I was trying to check in my dog. Was she lying to me in the salon? What's the arrival policy? read more

This store seems to only care about dogs and cats but when it comes to exotic animals there's no proper care or proper storage of feeders for exotic animals i have bought superworms from this store 5 times already and I would say 2 out of the 5 times i always get black superworms {not good feeder) or hornworms are discolored from improper bad storage of feeders. read more

PetSmart - i just bought this today from them and again i get black superworms. Im done shopping at a store that only cares about cats and dog. - Pet Stores Near Me - Daly City, California

Bad customer service Refused to selling fish Don't waste time and money with this store at all The store manager said only 1 Koi allow with 75 Gal of tank 75 Gal per fish? 2 Koi will require 150 Gal? read more

This is in regards of dog/puppy training classes On 06/13/2020 I signed up online for puppy classes starting on 06/24 with trainer Tatiana. There was not a option to pay for the training session but I received an email confirming my reservation and that the classes would total $199 (attached). I assumed you paid when you show up for classes The email states you will receive a call for the trainer within 48 hours to confirm and discuss your training goals. That time frame came and passed with no call. I had the email so I assumed everything as fine. Fast forward to today 06/23, THE DAY BEFORE CLASSES and I get a voicemail saying classes are booked thru August?? I call back and talk directly to Tatiana because I am confused. She states "training reservation is not a reservation for class"...... "you have to pay to reserve your spot in class" Payment has to be done over the phone or in person She states she tried to call on 06/17. I don't know what number she called but it was not mine. I never received a call. I asked if she left a voicemail, she says yes. I have no voicemail stored or deleted from that day. The whole interaction was just disappointing. My 12 week old puppy will now be missing out on a critical socialization period. I always fall back on PetSmart because it is "good enough" despite their constant bad reviews, no longer after this experience. read more

PetSmart - "Training reservation" - Pet Stores Near Me - Daly City, California

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Came here over the weekend and a lot of the shelves were not stocked. Of course what I wanted they did not have. Most of the staff is not very friendly, not smiling and rushing you out. They are wearing masks and making 1 line for checking out. I shop here when I am nearby as it is convenient and has a large parking lot, but I wish the staff were nicer. read more

Just finished puppy training classes with Deebo. He did great and Maritza M is to thank. For those who are considering Petsmart Training please understand that the purpose is for YOU to learn how to train your dog. Petsmart is not training your dog because they don't live with your dog. To be successful, you will need to listen to Maritza and practice at home. The one hour class, once a week is not enough. You get out what you put in. read more

Orson and Elliot refused my pet and were very rude about it. The staff overall have bad vibes and they will talk down on you.

I brought my dog in today for a Pawdicure Plus and that includes: -Nail trim and grind -Teeth brushing and breath freshener -Feet trimming and pad shaving -Ear cleaning and hair removal -Scented cologne spritz -Bandana or bow I brought my dog in because his nails were growing outwards and I could tell that it was painful for him to walk. This was the only option available since I could walk in. When I picked up my dog, they told me that they got hair in his eye and they had to flush it with eyewash. This is my first time bringing my dog in since my dad or I trim his nails at home. Due to his outward nails, he screeched frantically when we would try so I brought him to a professional. I got home and I noticed that his nails were not grinded, one nail was still extremely long and his eye is swollen!!! My dad ended up grinding his nails at home and we had to cut the long nail. My poor baby has a swollen eye right now and can barely open his eye. He just keeps squinting :( read more

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The Daly City Location customer service sucks. There is never not enough people to help customers. I am not happy with Customer service. Only 2 cashiers in the weekends. Redflag. read more

This review is for the hotel only. Great idea...horrible execution. We brought my dogs premium food...labeled by day. He was there 8 days. I paid for the private room with the tv. I brought his personal bed from home all to encourage a stress free stay. Because my dog is not neutered they wouldn't let him do the social play, it would just be 1-on-1 walks. Day 3 pm recieved call requesting a call back. Day 4 am I called and spoke to a lady who said my day was eating, but not as much as they'd like. I said no problem...sometimes he skips breakfast, but be never skips dinner. She said it didn't seem to be a problem any more. Day 5 I recieved a courtesy call from the Banfield hospital telling me my dog had been brought over there for observation, because if vomiting & blood in stool. After talking with the vet, we agreed on a plan of treatment and that he must be stressed out. Vet then reads what's been occurring with dog.... Pethotel changed his dog food to a moist brand WITHOUT authorization. They had no record of the 45 min call the day before. The dog has been boarded with other dogs sitters (all with NO problems),just not a facility. Dog being allergic to grain and Never having eaten wet food...could have aggravated the problem. Vet was pretty sure he would be fine after taking anti nausea medicine, since he hadn't been sick previously & had been in facility 5 days with no illness...before mysterious change of diet. Day 6 he was fine...(ignoring the trauma of change). This facility doesn't communicate well, doesn't document calls, doesn't follow through with promised updates or pictures....doesn't key you have any 1-on-1 goodbye time in New environment to execute any learned techniques for socially insecure dogs. I would not bring my dog back to this location!!! But, I really appreciated Banfield Vet...she was spot on! read more

This is probably the worst grooming appointment I ever had. We instructed the groomer on how to CUT. We stated what we wanted. We clearly said HALF INCH in the body. And we never instructed them to SHAVE THE FACE HELLA SHORT. Save your time and never come back here. I've been here a lot of times only for PUPPY TRIM. But the actual grooming is BAD. Idk if people understand directions in here. Go do yourself a favor and search a DIFFERENT grooming location. Not WORTH the price TBH. Paid $49 and its very UGLY CUT. I'd rather pay more for a BETTER haircut. Completely DISAPPOINTED and NOT SATISFIED AT ALL Update: they refunded us like a few days after i complained and emailed the corporate of PetSmart. But tbh, THE REFUND IS NOT WORTH. I don't want my money back, I want an apology from the groomer on top of that. Also, they said "oh we reviewed the camera and didnt see anything concerning or suspicious during your dog's grooming" WELL, They were suppose to offer me if I wanted to see the video as well right?! Just for me to believe that nothing happened. BUT NO. ALL WE GOT IS A REFUND. read more

*for dog grooming only* Took my dog to get pawdicure plus but was called back after a few mins to tell me that my dog was stressed and that they "couldn't" do the service. Seems like they only want to do the easy dogs not the first time this happened. Before, they kept declining because they said my dog is too young, San Carlos PetSmart is recommended, they've never turned us down read more

There's a sign on the shelves in the dog treat section that says "Buy one, get one free - all dog treats". I bring 3 packs of Whimzees and the cashier says "These are not eligible". Maybe your sign should read "SELECT dog treats", not "ALL dog treats"! read more

*For Hotel Only* HORRIBLE experience. Booked a reservation 7 weeks in advance. Received a cancellation email just 48 hours before we were supposed to check in. So we're left scrambling for an alternative pet hotel 2 days before we were supposed to leave town! Ended up having to transfer our reservation to another location 30 min away. So stressful! I get that they overbooked, but 48 hours noticed is not cool. read more

Brought my dog for a haircut. Didn't recognize her after because they shaved her bald without my permission and damaged her ears. Also, my dog is now itching the heck out of it's rear back now and has been for weeks since getting groomed here. Now I made an appt with the vet. Never again!!! read more

This is for just the grooming salon: I get someone different everytime but they're always so good with my dog. She comes out so clean and they treat her with love. I hate that I can't make appointments online/on the app because of her breed but I understand it's not the groomers, it's the company. read more

PetSmart - Pet Stores Near Me - Daly City, California

Review is for the grooming salon - the staff here is so accommodating and friendly! They do get busy though and with covid protocols they only allow one per family inside at a time so be patient! My dog is always so happy to see them :) read more

PetSmart - Pet Stores Near Me - Daly City, California

I shop at this PetSmart location at least 4 times a month for both dog and fish supplies. Tonight, 3/8/21, I stopped by this store around 6pm to take a look at their live fish selection. It was very concerning and disheartening to see the condition of the entire aquatics section. To begin, the inventory of aquarium supplies and equipment is consistently lacking and disheveled. Often times I will return the following week to see if new stock or inventory is put out. Sad to say, I do not notice any significant improvement in their restocking. I've had to resort to going to a competitor's store to get what I need, including online. Most concerning, in my opinion, is the complete neglect of all of the live fish tanks. I am not an aquatics expert, but have had many years of experience having fish as pets. A majority of the tanks in this location are filled with algae, improper or no lighting, sickly looking fish, and a lot of empty tanks. These are live creatures and should be treated as such. If this PetSmart location does not have the required staff to properly maintain their live fish tanks and/or staff are just not trained, then management should take steps to temporarily shut down sales of live aquatic animals until things can be done correctly. It is unfortunate as I have seen in years past how great this section of this store can be. PetSmart, if you are reading this, please be responsible with the animals you stock and be respectful to the customers who come to expect that they are purchasing healthy animals which are given the best care. read more

This review is for the grooming service. We booked an appointment at 2:30p with Natalia, did our early check in online to save time, went to the salon, and they tell us that Natalia is on lunch and that they would call us once ready. Who goes to lunch when you have a scheduled appointment? Why not take your lunch beforehand, so you'll be ready for the appointment? 25 minutes pass by and still no one, finally someone came out to get us. We ordered the puppy bath, nail trim, ear clean with top pup plus add ons that included nail grind, brush teeth, and bandana. We get our pup after the services - we bring her to the car - breath stinks, no bandana, nail just trimmed not grind. So, I paid for services they didn't do, they made us wait for half an hour to get our pup serviced, no apologies for making us wait! Not coming back here again! Avoid this place at all cost. Better off going to another grooming service who will truly care about your pup. Update: We went to the vet the next day for her 3rd vaccination, vet told us her ears need to be cleaned, and I told him we just brought to pet smart grooming the day before, he said it's dirty. Meaning to say Natalia didn't do her job, they didn't honor what services were paid. Unprofessional, inconsiderate and lazy. read more

Purchased a tortoise here that wasn't very healthy. It never came out of its shell despite having all the correct parameters. I did return it the same day as I was certain it needed a vet. Poor thing. Despite some ugly looks they did issue the refund. read more

8:30am appointment for my 6mo small dog for a shower/haircut $75ish. Lady tells me it will take 2-3 hours. Come to find out 2:30 she calls telling me that she can't do it bc he's moving and says I can do it but it won't be even(all this was after she shaved the butt/belly/legs). Then says I can do it but it will be another hour or so. I told them to just cancel it, paid abt 30$ for the 3hour shower/Frankenstein cut. Then the lady rep started bsing saying yea we did his nail and some other stuff.(I cut his nails myself the day before that's how I knew she was full of it. read more

Love petsmart of Corona Staff always With a smile and ready to help out Clean always and easy to find what we need and some keep that clearance toy baskets read more

My dog, Sugar and I love to go on many adventures together. Everyday, she looks forward to our next hike, trek, or new path to find in the city. With all this exploring, her paws can get pretty filthy. Being the caring dog owner I am, I know that she only deserves the best bathing services. If you bring your dog to PetSmart, request for Jenny! She always takes care of my dog like she was her very own. Her service is great, friendly, and makes the process so easy. I've been taking my dog to PetSmart for bathings and every time I pick my dog up, she is always so clean and soft. More importantly, Sugar always seems so happy after she has a good old fashion Spa Day at PetSmart. You can book appointments online so it is easy to find a time to drop off my dog that work with my schedule. read more