OUTSTANDING!!!!!! Took my dog over the weekend to get groomed. WOW, Coco came out looking AMAZING! It had been a long time since he was groomed. Valerie was amazing, so nice explained EVERYTHING to me about Coco's visit. I couldn't be more happier with the service. As I was checking out I had a few more questions and I found an associate on the floor name Fran. She was so helpful and didn't mind helping me at all. Thank you Petsmart for all your help. I will definitely be returning. Thank you Valerie again Coco is a happy dog :) read more

The store and their staff are always very friendly and helpful but . . . . we took our dog in on Saturday, December 8, 2018 for the Santa photo and we never received the email with the picture. I can see waiting for 24 hours as we saw many folks there with their pups but it's Wednesday, December 12 and no Santa pictures. We also made a $5 donation (not that this matters but still). Good thing we took our own pictures, they encourage you to do so (I wonder why) or it would have been a waste of our time and no way we are ever going back for a Santa photo. A call was not taken serious . . . . "sometimes the email with the picture doesn't go through". Really? That's it for PetSmart Santa pics. We will not be in town this coming weekend (December 15/16) for the Bark in Clarksville Santa pictures so we thought PetSmart this year to keep the tradition going. We have always taken our pup to Bark in Clarksville, sponsored by Animal Advocates of Howard County. Not only do you get a beautiful picture but you get a frame for $10. Worth it read more

I made an appointment a few days ago to have my dog groomed and asked if there was anything I need to do and the person on the phone said no. Today, at 7 am I bring my dog to the groomer and they said I need rabies paperwork, will not accept the tags he has, and the vet is closed. The person I spoke with never mentioned I needed this, I was at the vet yesterday with him I would have gotten it. I specifically asked if there was anything I had to bring and they said no. So I drove from DC to the groomer because it's near my parents house where the dog lives to be turned now because of their mistake. They were not understanding or apologetic at all. There was absolutely no costumer service provided. It was a horrible experience, they are uninformed and rude. read more

The writers of Monty Python's classic "dead parrot" skit must have had a psychic future vision of the cynicism at Petsmart in Columbia MD. My daughter returned a very sick chinchilla that was dying in her arms. The store manager was defensive and argumentative. "We'll give it some liquids and antibiotics," he said before hustling the motionless animal to an unseen veterinarian supposedly in the back room. "Actually, I don't think anyone here knows how to treat chinchillas," he then confessed. My wife and crying daughter had the humiliation of waiting in line at the service counter with the dying animal, even though she had called ahead to say she was bringing a critically sick animal to see their vet. They got about as much compassion from Petsmart as you'd expect from returning a broken toaster to Wal-Mart. All the manager wanted to do was get the dying animal out of sight and do a hasty refund to get my family out of the store. This is sickening if it is representative of the Petsmart corporate culture. Their theme song should be from the Steve Miller Band's: "Take the Money and Run." Petsmart's managers might do better being trained to sell vacuum cleaners, which already suck. read more

We brought our border collie/newfoundland mix here for 1 week of boarding and doggie daycare. When I went to pick her up, she was a mess. She was shedding everywhere and I knew that something was very wrong. The receptionist assured me that she had a "Great" time at doggie day camp. As I was waiting for them to find my dog's leash and collar (which they never found and had to give me replacements), I asked again about her day camp. Once again the receptionist told me that she was great. At that point, another worker was walking through the reception area and said "Cleo was never in day care". The receptionist tried to get her to change her mind saying "yes she was...". The worker came back stating that she had worked with the day camp dogs all week and my dog was not there. After a lot of back and forth, the manager was called in to refund my doggie day camp fees. I waited for the general manager to call me to explain what had happened with my dog for a week. I had to contact PetSmart Corporate offices before someone in the Columbia store called me back. He was less than helpful and was not able to explain anything that occurred. I would not trust any animal to PetSmart ever again. They not only did not do what I payed for, they lied to me and tried to cover up their mistakes. read more

I have used petsmart grooming for awhile , but I had my last experienced with them. My baby had an appointment at 11:30 I left him as usual went on my way. Something told me to go check on him so around 1:30 I walked in peeped through the window didn't see my baby. I went in and asked if Spencer was done and everybody looked surprised. So by their confused faces I was pissed again I asked where is my baby? Finally one said he is not finished I sais is he getting worked on or what. One said no ma'am we haven't bathed him yet I said what the hell I said just give me my baby the groomer was rude sure miss his old groomer Steven. read more

These guys are just awesome. They really know how to treat dogs. Brought my dogs here the other day and you could tell they loved the place. One of the best places around. read more

Trust, care, and convenience is their motto. While, I have to say it's convenient, I absolutely do not trust them or trust that they cared for my dog the happy-go-lucky way that they advertise. Took my dog there for a 2 night stay and he doesnt seem like the happy dog that he was when I dropped him off. He's usually energetic but every since I picked him up, he will hardly move or eat. He was supposed to get an exit bath, but they said he was growling too much, so they couldnt do it. Now, I know my dog and the only time he's ever growled is when he's feels rough-handled... like when the vet tries to give him liquid medicine and 4 people have to hold him down to do it (he's 190 lb Great Dane). So something happened in their care he looks the saddest I've ever seen him look and I cant even get him to move. Best believe I'll never use this place again... and if you value your pet, you won't use them either!! read more

My dog stayed at the pet hotel from 6-6-2014 to 6-8-2014. When I picked her up, she was covered in urine and had poop stuck to her tail. She had to be bathed immediately when we got her home. Then, we noticed she had a large (at least 2 inches in diameter) cut on her belly that was slightly scabbed over. The cut was still bleeding around the edges. When we picked her up, no one told us she had been hurt and it looked like no one had bothered to clean up the cut. The dog has been sick as we have nursed her back to health. She was clean and healthy when we dropped her off. We will not be using the Pethotel, grooming, or any other PetSmart services. I will not shop there. If asked, you can bet I won't recommend PetSmart. read more

Definitely my number one place to take both of my girls. They make me feel like they care about my dogs as much as I do. I have been taking my almost 6 year old husky for over 5 years now and my 2 year old husky since she was 4 months old. Have never had an issue, and they have created a piece of mind while I am away for work or traveling. Love this place and will miss it when we move. read more

My girlfriend and I have adopted two kittens from the adoption center at PetSmart in Snowden Square. We were regular visitors to the center and always found it well maintained. We've boarded our first cat at the pet hotel twice, for a week each time. The care given to our cat was exemplary. When my girlfriend called to check on the cat, the staff gave her a thorough update and answered her questions. The staff took detailed notes during the boarding and gave us copies. The store has a good selection of cat supplies, toys, food, and litter. read more

Recently took my 6-month-old puppy to Pet Smart Hotel in Columbia, MD for a 3-night stay - Thursday - Sunday. Call to check on him after the first night and was informed her was doing well, no problems. Received call that evening that my dog has worms could not attend daycare and would have to be isolated. They would be taking him next dog to Benefield Animal Hospital the next day for evaluation and treated. The cost would be added to my bill. Advised to call me before anything is done. That evening I received a call from Doctor and was informed they did not see any worms by I could have my dog treated as a precaution. Advised I would pick my dog up and take him to his vet. I check my dog out of the hotel, paid the amount told and left. After getting home and reviewing paperwork given and receipt, I noticed receipt amount was not the same amount paid. I called back to the store and spoke with Mike and attempted to explain my concern, but the gentleman was not very understanding and ask me what I wanted him to do. ( What happen to the saying the customer is alway right) I was informed I would have to come back to store the next day which was a 30 mintue drive. The next day I received a call from Mike (manager) who provided me with an explanation on why I was overcharged, and I could get my money back. He said the cash drawer was over by the same amount as owed to me. I informed him I did not live in the area but would stop pass the store within next few days. I went back to the store two days later and spoke with the manager on duty who was very very rude. I explain to him what happen and what the Mike ( manager ) told me. The Manager implied that I was lying and I did not have proof of what I had paid. I asked him to call Mike which he claims he did. I explain what Mike told me and the cash register being over and he said that was not true. At this point, I was very upset. First I am out of town at my sister's wedding and informed my dog had worms by Pet Smart train staff member which I occurred additional cost for the vet bill. Secondly, I am overcharge for services my dog did or did not receive because he had worms, and then lastly I am treated like crap by one of Pet Smart store managers. After leaving the store crying, I go to my car and call Pet Smart Corporate Office. I filed a complaint and was informed someone from corporate would contact me 3 -5 days to follow up. Five days past and no one had contacted me. I call back to Corporate office who informed me she would put the request in again and they will contact me in 24- 48 hours. I thought I would get a call back from someone in corporate but two hours later I received a call from Mike store manager stating he had been trying to reach me which I had no calls or message from him. Once again he explains what happened, along with why the other store manager treatment like Shit when I came in. He placed the money owed back to me on a credit card. Nothing else for all the hell and extra expense they cause me. No one from corporate office never follows up with me. I guess corporate office is not concern with how they treat their customers. read more

Took my 2 dogs for a 3 night stay. One of my dogs has epilepsy and the caretakers were very thorough about meds and seemed comfortable with the possibility of a seizure. They decided to not allow my pups to exercise with day care dogs for the safety of my dog which i understand and appreciate. I would use them again for short stays. Don't think i would leave my dogs there for a week as they do not have outside runs.Dogs came home tired but seemed normal and fine. read more

Have had pretty good experiences here. Have taken my dog for grooming, day camp and overnight stays and we purchase most of our dog supplies here (if not on Amazon, and its cheaper than petco). The reason for taking one star away is bc sometimes the grooming people are a little weird and unfriendly read more

PetSmart THE WORST PLACE TO BOARD YOUR DOG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'm not one to complain but I wanted to warn everyone that has or is considering boarding their dogs at this place. They do not take dogs outdoors so that they can relieve themselves - their potty facility is done strictly indoors. I recently boarded my baby there for three days and when I picked her up they told me that she did not use the bathroom (#2) the entire stay. As soon as I walked out of PetSmart she yanked me to the grass area where she did her deed, and proceeded to do so again when we got home. She slept for two days due to this and could very well have been hospitalized as a result. I spoke with the manager there and she told me that, according to their policy, if after 3 days the dog hasn't relieved themselves, they're taken to the PetSmart hospital and then taken outside. I'm still in tears that they would do that to my baby! If you love your pets DON'T TAKE THEM THERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Regina is super helpful. We were looking for a new food and not only did she help us find the best option, but set us up with a puppy plan that saved us money on our current purchase. All other employees were kind and helpful as well. read more

My beef with the Petsmart in Columbia, Maryland is with the grooming department, specifically a Ms. Kim. I have a Cairn Terrier dog and I was told by the breeder that the best way to have his hair cut was to have him "hand-stripped". Apparently, there are few groomers who are equipped to do this, but I was informed that there was someone at Petsmart named Ms. Kim who was trained to perform hand-stripping. I took my Cairn to her three times and, each time, although it was difficult to get her to understand what I wanted, she finally cut his hair satisfactorily (but not great!). The fourth time that I called to set an appointment with Ms. Kim, she didn't recognize me and said that there was no record in her computer of my ever being at Petsmart grooming. Frustratingly, I re-gave her all of my information (this took some time as she spoke very broken English) and made an appointment for 12 noon, three days later. Upon my arrival on the scheduled day and time, I was told by another employee that I was scheduled to have a regular dog-cut by any groomer and that Ms. Kim never came to work before 12:30. This ticked me off but I decided to wait until she came in to find out what was going on. After waiting a while (she was late getting to work), she said that I never told her that my dog needed to be hand-stripped and virtually called me a liar. I immediately took my dog out of that place and have NEVER been back to that so-called groomery after that confrontation. I cannot speak of the other groomers there but, if you go, avoid Ms. Kim!! As to the other aspects of the Columbia Petsmart, I would highly recommend it. The doggie day-camp, the store personnel and training crew are excellent. If you are looking for a SUPER place to take your dog for grooming, I would recommend The Coventry School for Dogs on Oakland Mills Road. Ask for Barb. She's outstanding and does beautiful hand-stripping on Carin Terriers. read more

I went to Petsmart in Columbia Md and they never even called me to let me know he was finished with his bath and nail clipping. THEN when he comes out his eyes are beet red...When I asked about it, they said it was normal. That night he couldn't even open his eye! I then take him to the vet to find out that his right cornea is scratched and his left is irritated. How rough do they have to be to a dog to scratch the insides of his eye?!?! I then went to hand in my vet bill and to get a refund of what I paid and the woman says 'oh, you need to give that to corporate not to us.' It wasn't until I told her that HER boss told me to drop it off that she finally accepted it (with a huge huff). Then I asked the name of the person who worked on my dog. She refused to tell me. I even called the police because this is ANIMAL CREULTY!! They still refused. I have called the store daily to talk to the store manager and he's not in until Thursday and everyone who takes a message isn't even surprised that my dog was hurt or even seems to care. I have been searching for a way to get in touch with ANYONE who works in this supposed 'corporate' to get some answers about how my dog was injured in one of their stores. I have had NO LUCK. Whatever you do...DO NOT bring your animal to Petsmart. After this incident I have heard from so many other people who have had similar experiences. One who actually had the same exact experience at the same store and they refused to accept ANY responsibility. They are supposed to take care of our animals (who are are family) NOT HURT THEM!!!! read more

Terrible service received today at the Petsmart in Columbia,MD. My dog, a Shi Tzu had an appointment at 4:00pm today and because I had forgotten his certificate of vaccination to show that he was up to date on his rabies shots, Mandy the groomer at the desk informed he could not be checked in and asked if I wanted to reschedule his appointment. I asked if she could call his vet since he had just had his physical last week and he was up to date on all his shots. She tried calling the vet as well as I did but the phone was ringing busy. She again asked if I wanted to reschedule his appointment, to which I responded that I didn't and that I wanted him groomed today. I suggested that I could get my son to take a pix of the certificate and send it to my phone for me to show her that he was current on his shots and that I will bring a copy of the certificate when I came back to pick him up. She promptly told me that they will need a paper copy of it. I again repeated that I wanted him groomed today and I could run back home to get it if they will check him in. She insisted that she could not check him in without verification that he has had his rabies. I then asked how much time did I have to run home to get the paperwork she responded saying if I could be back for 4:30pm she will check him in. By this time, it was about 4:06pm I drove home and returned with the certificate by 4:32pm only to be told by another groomer that my dog could not be checked in because I did not get back by the 4:30pm time frame Mandy had given me.and that my dog always needs additional time to be groomed. I first I thought she was joking and said Mandy had said she would check my dog in and the time was only 4:32pm. She responded that Mandy had gone to lunch and could no longer take my dog because she had her next appointment at 6:00pm. At this time, I had asked to speak to a Manager because I was getting no where with this other groomer. And she had the nerve to say within my earshot that she had no time to deal with a belligerent person as walk off to get the manager. After about 5 min, the manager by the name of Cory walked into the grooming salon and asked what had happened, he acknowledged to the lady explaining the situation that Mandy should not have had me go back home to get the certificate if she knew she could not take my dog in for grooming. He explained to me that he could not force Mandy to take my dog and I at this point did not want my dog to be groomed by Mandy or anyone else as it was apparent that a conversation had occurred within the time that I had left to go get the certificate. Also, my dog is always nervous being groomed at this place, the only person that takes the extra time to work with him is Valerie, who was not working today. Anyway, I have made up my mind I will take my business elsewhere since my business or money is not appreciated at this location. read more