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    PetSmart

    2.5 (148 reviews)
    Closed 8:00 am - 6:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Lexie Z.

    This was our puppy's first grooming appt here. Bryanna and Yvette were so understanding and thorough with our first time puppy parent grooming questions. They let us know exactly how he was during his appt and what he needs improvement on. He's a very energetic breed (German shepherd, Australian shepherd, border collie mix) and even though grooming isn't his favorite, they were still so nice about it. Even the things he needs improvement on were still spoken about positively. We didn't have the best experience at another groomer so we were nervous about this one BUT they exceeded our expectations! Thank you so much, Bryanna and Yvette!

    Outside the store. Doesn't want to show her face lol
    ANNETTE O.

    This review is for their grooming salon since it was our first time trying out this location - only because our usual (Walnut) was fully booked. Was hesitant at first, due to the not so great reviews on here but then I thought how people were quicker to complain online and leave scathing reviews. So we went ahead and booked a bath & brush for our big sheepie girl on the same day. Groomer Angela did a good job. Pup is free of all that beige, sandy brown stains from a day of playing outside, all clean and white. I let her know ahead of time that our pup wasn't a fan of the dryer on her face. She even put little blue bows on our pup's head - like pigtails, which I thought was a nice touch. Now I know that if our local Petsmart can't accommodate us for grooming, we have this location we can take our pup to.

    Took our dog to training classes here...both Beginner and Intermediate with Hannah. Hannah was a great instructor, and overall really liked the class programs. We saw improvement with our dog and learned what to practice at home with him. Hannah was also super helpful troubleshooting how to address specific behaviors.

    Steven B.

    I am a big fan of Pet Smart. I have been coming here since living in Chino hills for the past 8 years. They always have my pet food and my treats (well my dog's treats), and any accessories I have needed. They are stocked as well with Advantage/Advantix or Frontline for fleas. But the main reason I come here is for the dog grooming :) I have been working with Kileigh for the past 6-8 months or so, ever since she transferred to this store. She is very attentive to my dog and always does a great job on getting her knots out, grooming her, and always informing me of things she finds such as little moles, or matted areas, or even flaky areas that might cause itching. Today, she treated Coco with some oatmeal shampoo, brushed her teeth, got her all nice and pretty, and even helped me find a new leash for her. She is outstanding and i highly recommend her as a groomer. They have a pet hospital (Banfield) as well inside the store just in case anything does go wrong with your animal, so you kinda have some safety there as well!

    Before grooming
    Tam N.

    Sent my poodle mix to get trimmed up with specific instructions: "Trim and tidy up fur - we like her maltese face cut, just need to make it look less unruly" - Some how from this, Bailey came back with a bizarre haircut. Her legs were completely buzzed down but her trunk, tail, and top of her head were left fluffy, unruly, and uneven with scraggly strands. She now has a narrow snout trim with a poodle afro top and fluff along her head down to her back... then becomes shaved legs. I even sent 2 separate pictures of other dogs for the face trim style. I know the hair will grow back but she looks ridiculous compared to previous times she was groomed. I won't be taking her back to this PetSmart for a grooming. The only thing that looks awesome is that her nails are well trimmed. The staff was nice. I'm just not pleased with the outcome of my dogs haircut. The second star is mostly for their selection of dog food brands.

    That's what on my dog's teeth. Easy to brush off

    DO NOT COME HERE FOR GROOMING OR TEETH BRUSHING!!! I bring my dog to do the walk-in teeth brushing. The whole process was less than 5 mins and they told me they finished and my dog was doing well. BUT when I checked it, there was a black thing just on my dog's teeth! When I questioned them, they said it may be a teeth problem which needed to be seen by the vet. When I first heard that, I feel a little bit unbelievable because my dog was not one year old yet. How does he have teeth problem, a black hole or what? So when I went back to my car, I wiped his teeth and the black thing was off easily. So what kind of work they did? Just spray some breath refresher that's it? Is that called teeth cleaning? So I decided to go back and ask for refund. They told me they just do the basic teeth brushing like we brush our teeth every day. I questioned them if you did it well why the black thing was not off when you guys brushed it? They said they were not doing DEEP cleaning and they told me to go to vet to do the deep cleaning. WTF?! I was not asking for a deep cleaning like removing the yellow stain on their teeth and I don't think the vet needs to do this SIMPLE thing! THIS IS YOU GUYS' JOBS!! Are you telling your customers that you may still find something on their teeth or no difference at all after we do the teeth cleaning? Then why you guys have this service in your store and make $12 less than 5 mins work? STOP FINDING EXCUSES FOR YOUR UNPROFESSIONAL WORK! And you can see attitude the staffs have and I heard one of staffs talking to the other said " That's why I told you guys don't accept this kind of job." Seriously?! Why you can work here with this unprofessional and irresponsible attitude?! Your attitude told me I was unreasonable and made trouble out of nothing. Don't give your money to these people and let them make money so easily! DON'T COME HERE FOR GROOMING, ESPECIALLY TEETH CLEANING! If you come, check your dog or cat when you pick up. Get refund if you re not satisfied.

    Margery M.

    Horrible cut and experience. Rude groomers. Overpriced and unprofessional. Won't be going back. The year prior they cut my dog and rushed him to the next door pet hospital. This is the cut grooming cut from today 12/3/22. I will have to cancel Christmas pictures for my pet set for 12/16/22 due to this cut.

    Just went to go buy some fish and was pleased with how much Arianna knew about the fish. My husband is happy knowing we got two fish that were taken care of by an experienced employee. Thanks Arianna !!!

    Danny H.

    Another PetSmart, this one in southern California. The benefit of this location is it somehow feels much more spacious- the ceiling seems cleaner than other locations and there is less of a "pet food" smell overall. However, the reason for unfortunately taking off a star is the customer service seems to be lacking. We spent an inordinate amount of time waiting for an employee to assist us, even though they had been alerted. Eventually we just gave up and left. We realize the pandemic makes this a difficult time for everyone, but we did go during a relatively empty time- there were only perhaps 3 or so people in line at the most at the cashier, but there was no one it seemed in the store assisting customers, which is especially relevant in the aquarium section. This may have been because we visited in the after-lunch, 1pm time period, so perhaps the employees were out to lunch. Unfortunately, we hope there would have been more overlap in their lunch schedules so that we would be able to be assisted. The redeeming factor of this PetSmart compared to others is how clean and tidy the aisles are! We enjoyed walking among the various shelves of items that have been neatly-organized, with clearly marked aisles. The parking lot was also very spacious- without any trees though, so be warned if you're parking here on a hot day! The best spots are toward the entrance, with a Costco and UPS store right next door in case you need to pick up any groceries or mail out any packages!

    Daughter's late Guinea pig

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    9 days ago

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    1 year ago

    Pet grooming here is amazing usually book with Julietta she always does a great job on my Pom! Would recommend this location

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    3 years ago

    All the fish were dying or dead, then the tanks weren't taken care of too, they had no fish left either as if they don't stock their supply

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    Page 1 of 4

    Ask the Community - PetSmart

    Do you accept parakeet donations?

    They do not accept any animal donations.

    View All 2 Questions

    Review Highlights - PetSmart

    The salon manager is amazing and the other groomers are so kind and helpful and do such an amazing job!!

    Mentioned in 6 reviews

    Read more highlights

    Bark Busters Home Dog Training - Covina

    Bark Busters Home Dog Training - Covina

    (21 reviews)

    A little back story, I went to get training for my little furbaby when I first got her but training…read moregot cut short due to schooling. Now that I have more time I wanted to finish Bella's training. I reached out to bark busters because Bella had a lot of anxiety and would have non stop barking issues. We have a new baby in the house so all the barking was no fun! I'm telling you, no joke after the first visit with our trainer Justine, I felt as if Bella was a whole new dog! She gives such great advice on how to properly train your dog without food incentives and shock collars! I was so amazed that I started telling a lot of my friends about it! I just finished my second session with Justine today and she was giving me tips and tricks on how to walk Bella without her pulling. By the end of the session I was walking Bella and Bella wasn't walking me! Justine truly cares for me and Bella and is very thoughtful on modifying things that help me the best! It's definitely worth the investment. I couldn't be any more happy and I would definitely recommend Bark Busters, especially with Justine, to everyone and anyone! Enjoy a picture of Bella after our training session today!

    If you truly love your dog, then Bark Busters is the best thing you can do for them! We rescued an…read moreAmerican Pit Bull Terrier mix from our local animal shelter during Covid, and immediately fell in love with her. Since then, we have done our best to train her (even hired a dog training company) and while she's been amazing to us, there have been some incidents. We tried to correct her behavior but we had to go beyond just correcting a behavior, we had to know the why. We needed a dog behaviorist. Enter Bark Busters and Justine! From the very first phone conversation with Justine, she told us about a dog's personality (the who) vs. a dog's behavior (the why). Was our dog just naturally an aggressive dog or was our dog showing aggression due to past trauma. After the initial phone call then came the in person assessment in our home, Justine knew our dog's personality was sweet and loving to us; however, due to her being a rescue, her past experiences led to trauma that led to aggressive behaviors towards others in certain situations. Moreover, during that first assessment, she educated us things we had no idea about or thought about with dogs as pets plus what we need to be and do as owners. Justine was and is exactly what we were looking for in understanding our dog and from there building the right relationship with our dog that will keep her and others safe. The business model and curriculum that Bark Busters and Justine have put in place is one of a kind and works from day 1. We have always wanted what is best for our dog and to give her the best life possible, especially because she is a rescue and her breed. Bark Busters and Justine continues to give us the tools in place to build the confidence and trust we have as owners in our dog and our dog has in us as owners. We are forever grateful to Justine and will recommend her and Bark Busters to anyone!

    Hope Dog Training

    Hope Dog Training

    (81 reviews)

    We brought our young (under 1 year old) Golden Doodle to Darcey and her team to work on his…read morevocalness, impulse control, and overall obedience, and it was one of the best decisions we've made! The entire team was incredibly helpful, knowledgeable, and clearly passionate about what they do. At the start of boarding, Darcey was able to pinpoint the key areas that needed work. Throughout the training process, we received regular updates, including informative notes, photos, and videos that showed just how much progress our pup was making. It gave us so much confidence and peace of mind knowing he was in such great hands. The information shared also helped to prepare us on his return, specifically the steps we needed to take to enforce his training. On pickup day, Elias took the time to walk us through all the commands and detail best practices moving forward. His attention to detail, depth of knowledge, and ability to clearly communicate everything really stood out not just to us, but even to outsiders observing the session. Everyone was genuinely impressed! The transformation in our pup has been amazing--he's noticeably calmer, more attentive, and much better at listening. This is a level of progress we couldn't have achieved on our own. We're so grateful to Darcey and her team and we would not hesitate to work with them again. I would highly recommend to anyone looking for exceptional dog training!

    Outstanding experience. We brought our dog here for the first time after hearing so much about this…read moreamazing place and the outstanding owners. We have a working dog and we weren't sure this would be the appropriate place for it. They did wonderful. They are very familiar with working dogs. Normally my dog can't wait for me to take him home. He actually seemed like he wanted to stay. Can't say enough good things about the staff, how easy it was to make a reservation, and how seamless it was for drop off and pick up. Outstanding! Darcy and her entire staff deserve a huge high five.

    First Class Boarding &Training

    First Class Boarding &Training

    (49 reviews)

    Tony completely changed my life. I cannot sing his praises enough. Before working with him, I felt…read morelike training my dog, KB, was a lost cause. I had previously tried Board and Train programs at Sit Means Sit twice, but they didn't help with KB's anxiety at all. Tony was a completely different experience. What sets Tony apart is how thorough he is. He didn't just give commands; he constantly explained the "why" behind KB's behaviors. He was also incredibly supportive of me, helping me work through my own fears and nervousness. Because of his guidance, I can now actually play box with KB without the fear that he'll suddenly react toward me. We covered so much ground, including: * Command & Muzzle Work: Building a foundation of safety and communication. * Boundaries: KB used to be glued to my side whenever I answered the door. Now, he can stay calmly on the couch while I greet someone, and he stays indoors even when I go through the patio door. * Safety & Care: Tony was always so accommodating with scheduling. If it was too hot for an outdoor session, he would proactively suggest changing it for KB's safety. If you feel stuck or overwhelmed with your dog's behavior, go to Tony. He turned everything around for us, and I'm so grateful for the confidence he's given both me and KB.

    We adopted a beautiful Shepard who was overly reactive to anyone around my husband. I called Tony…read moreand he came to my home, accessed the situation and helped us make the sad decision to give her back to the rescue. But wait, there is more! Tony looked for a dog that better fit us and we are taking this dog. Tony is an amazing behaviorist and an amazing person. We will use him for all our pet needs and will be forever grateful for his kindness and help. If your pet is struggling, help them by calling Tony.

    Companion's  'R'  Us  Dog Training - Dog with his title

    Companion's 'R' Us Dog Training

    (27 reviews)

    Tom is a great trainer. When I inquired, he called me and wanted to understand what I wanted for my…read moredog and what my concerns were. He told me to come early so he can evaluate her. Tom let me know he had a class that started two weeks ago but that I can come participate and watch and can decide if I wanted to join. I came late and I stood behind away from every dog because my dog was very fearful and reactive, barking at everyone. Tom let me start that day and told me I could be continue to come and would be added to the next cohort at the end of the month, he gave me those extra weeks without charging me extra. I have been going every session since 1/8 M-Th and my dog is doing very well she is less reactive and is finding a purpose. She gets excited to go because she puts her collar, leash, and jumps in the car. I also found out a lot of her reactivity and fear was because I was scared and she was feeding from my energy and also that she just wanted to play with the other dogs, I have learned how to read her body language she is progressing very well. He lets you come as many times as you want to his other basic classes to help you master your skills with your dog. The more you go the better and more confident you both become.

    I've had German Shepherds all my life. When I got a doberman three years ago, I discovered that I…read morehad a serious challenge. I fell several times trying to walk her. When I fell and broke two ribs, I reached out for a professional trainer. I joined Tom's class. I'm so greatful I found him. He has worked wonders and transformed my hell hound into a manageable, joyful companion.

    PetSmart - pet_training - Updated May 2026

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