I have been taking my 5 year old dog to Petsmart to get groomed since he was 6 months old, but this is the first time I have been to this one. They have all his information on file, but when I brought him in, I just reiterated the fact that he is a little difficult to groom and that is why I don't do it myself. I dropped him off (normally it takes about 2-3 hours to finish grooming him) and I received a call a half hour later saying that I needed to come pick him up. The groomer told me that she didn't bathe him or finish shaving him because it looked like it was bothering him and he was struggling. I was confused because the Petsmart I normally go to (on Watt in Arden Arcade) bathe him first, then cut his hair. I went to go pick him up and almost cried, he looked so awful. She had clipped his nails, but he was still filthy and smelled and his hair was only half way shaved. She told me that if I wanted to get the snarls out of his eyes, I would have to go to the vet and have him sedated. The other Petsmart has never ever had an issue with getting him clean and shaved. I will not be returning to this one anytime soon!! They didn't make me pay for it, but I wouldn't have anyways. I went home and gave him a bath and tried to cut the fur on the other side of his face as even as I could with normal kitchen scissors. He didn't struggle at all and just sat there, leading me to believe that it was the groomer at the Madison Petsmart that made him feel scared and uncomfortable. I called our normal Petsmart and made him a new appointment. Even though it is a further drive, at least I know that they will finish the job. Worst service ever!!! read more