big store, big parking lot. went on a saturday early afternoon and it was a busy scene. there were people out front asking for donations to help save homeless animals and also foster dogs up for adoption inside in the back. i asked someone to help me carry the giant folding dog crate out to my car with me because clearly my pup on his leash and holding 2 other bags of food, i would not be able to do it on my own. this surely must not be an usual request in this store, but it did seem to throw 3 sales' clerks off. good selection of food brands and toys. read more

Scheduled a private training session with regional trainer Derrick for 1230 got to store he was training a puppy class. Was told we did not pay and he never explained that to us when we scheduled it. First person we meet who had trained deaf dogs. He might be able to talk and work with dogs so I have been told but his human communication skills leave a little to be desired. read more

My husband and I brought our husky in the have groomed. We were never called to let us know when he was ready so I called and was told he had been ready for a while. When we come to get him he looked the same as we brought him in. And to top it off he had shit on his hind quarters that they refused to do anything about that happened when on site read more

The grooming salon is really unprofessional- took my four month old puppy for a haircut and all they did was complain that he was too difficult to groom. A 3 pound dog who's had multiple haircuts in the past!!! Within 10 minutes of dropping the puppy off, I got a call basically telling me that my dog had problems. Not to mention that they would tell the other barking dogs crated up to shut up. They never seemed to have a problem with my other 8 year old dog. Clearly puppies aren't their thing. Really disappointed, really unprofessional. read more

The groomer there tortured my dog (Dupree) or something. After a long walk through some very grassy areas, I took Dupree in to get cleaned up. He loves people but he was shaking and terrified when I picked him up. He was down in the dumps for hours afterwards and all he wanted to do was hide. The woman did an AWFUL AWFUL job! I brought my pup in for a bath, a nail grind, butt cleaning stuff, teeth brushing, a bath, and coat brushing. First of all, they did not brush his teeth. They handed me "the toothbrush they used" as a free gift and it was dry. He was in there for 20 minutes max. Furthermore, his nails were messy, rough, and way too short when the groomer was done. The groomer probably did not even try to avoid cutting his quicks. The woman also did NOT check for ticks the way I asked her to! When I picked Dupree up I specifically asked if they had done a thorough check and she lied to my face..I found 2 when I got home. One of the ticks was on Dupree's ear and barely required any effort to find. I am never bringing my babe back there again. Clearly they did not do a good job bathing him if they completely missed a big old tick on his ear, where there's hardly any fur to hide it. Totally unprofessional - the groomer made ZERO effort, and simply did not care. I question how she got the job since she either hates animals or is just incompetent. IN ADDITION there's a young female cashier at this store who clearly hates her life. She was so rude to me because she didn't know how to carry out a return. She gave me dirty looks and used a snotty tone with me like some angst ridden 13 year old brat. I was polite enough to thank her anyway and she simply rolled her eyes and pursed her lips. She is lucky I was holding my traumatized dog because otherwise I would have punched her in the face. read more

Store is good. Grooming is great but extremely expensive. My 10lb puppy gets wash, cut, blow-dry, nails cut and teeth brushed and it's $70. They do a good job but I have nothing to compare to since this is my first dog. I did just hear from a friend of mine who told me her two small dogs get groomed and it's $35 for both her dogs! Pet training is a joke if you do a group training. We got the 5 puppy sessions for $100 and the first 2 classes when we arrived, nobody was there to train us. No phone call for cancellation or nothing. They said that there was not a huge turnout on weeknights so we changed our sessions to Sundays and it happened again. We showed up and nobody was there and the trainer didn't even realize we were coming. No phone call for cancellation. Hello! It's called a schedule or a contact book. We then changed our sessions to Saturdays and FINALLY there were people! HOWEVER The training was worthless, nothing you couldn't watch on youtube. Each session was like this: The black guy taught us a simple trick for 10 minutes (like how to teach your dog to come to you) then told us to go to an aisle in the store to practice for 40 minutes. Then regroup for 10 minutes at the end. After three sessions (on the third session, the dude was 30 minutes late because he woke up late and just told us to go to the aisle to practice the trick from the week before). So me and my husband decided it was a waste and stopped going. I was so disappointed and realized maybe it isn't the best choice to get your dog trained by college drop outs who get paid $8 an hour. Good luck! read more

If I could not give this place a star at all, I wouldn't. I had been taking my dogs to this PetSmart location for YEARS! Since my late yorkie was a puppy. He passed at age 14. I now have a bichon and a lhasa apso and over the past several years this place has absolutely gone down hill. My Lhasa (Gia) is young. When we adopted her we didn't know she was a little snippy. She definitely has an attitude but I love her to pieces. The last time I took her there I told them I wanted her groomed for the summer. When I went back to pick her and my bichon up they did NOTHING for her. She looked as if she wasn't even groomed. They said she was "trying to bite the scissors" and wasn't happy while they were grooming her. Totally understandable. But I left and had to pay FULL PRICE for NOTHING! Aren't groomers suppose to be trained for dogs that are a little more aggressive? I was so annoyed. Then when my bichon came out, he was completely shaved and they completely shaved off the fur on his tail! Said it was way too matted. Which is silly because he has been REALLY matted but no one seemed to have a problem brushing him out. Then to top it off as I'm in line paying for this "grooming" I noticed a groomer PULLING on a dogs leg who was a little bit nervous. She pulled repeatedly until the dog stood still so she could cut his nails. I was so disgusted that I asked to speak with a manager right away! I can't say I am surprised as I had noticed many times that my bichon would come home from grooming limping! My fault for ever taking them back there. The groomers do not care for our animals. They are all about getting these animals in and out and if they are too hard for them to groom they do a piss poor job. Don't even give this chain your money! Private groomers that take their time are worth the little extra money that you might have to pay to have your dog groomed. The anxiety level that my dogs have when going/leaving there should have been the first sign for me. This place is horrible. read more

This place is OK, but don't expect to be over the moon with your shopping experience here. Let's begin with the fish section (my personal favorite!) My moms gotten some fish from here before and they all seemed to die after a few days. We've also gotten fish here before that had sores on them :/ It was kinda of gross and I felt really bad for the fish! They have some pets that are up for adoption, so definately stop by and check my brethrin out. They need good homes too! There's a huge selection of just about everything here. I find the Friskies selection to be top notch! They also have a wide variety of litter, toys, treats and leashes. My favorite section to shop in is the clothing aisle! They have a nice selection of t-shirts, hoodies, jackets, skirts etc. I always get my Halloween costume here! They have some great markdowns on clothing periodically and that makes my mom happy! read more

I went into the Bridgewater location and purchased 15 little ceasers dog food containers . If you purchased 15 of them you would pay 12 bucks . Well that's what I did . When I get home I was charged for 15 but there was 14 in the bag . Called to verify that indeed one was left out . No problem ...things happen. Except I was put on hold twice cause no one wanted to take the rap for the mistake . All I was looking for was a Ma'am you can just come in and pick it up ....instead I got a ...let me put you on hold ...then another ...no there's nothing up here ....hold again ....then a let me speak to my manager . So all in all the customer service in the Bridgewater PetSmart is awful and check your purchase before leaving the store read more

I have been using Petsmart for grooming my Cooper for 6 yrs! Dana has the special touch for doggies! Cooper is always happy to see Dana and loves his SPA DAY! I know my dog is treated with love and kindness and is in good hands with Dana!! Thanks for taking such good care of Cooper!! Jean Scherlacher read more

After my dog was injured and treated terribly at a private dog "spa" I was extremely apprehensive about leaving her with anyone. After talking to several people I decided to take their recommendation and see Jill at Petsmart Bridgewater. I had never considered taking my dog to a big chain before but I have to say Jill is AMAZING! She is caring and kind and extremely talented at her craft. So happy to have my confidence renewed that there are good quality groomers out there that truly love what they do. read more

I've been going here for the grooming services since we first adopted our dog in 2007. They do a fantastic job here and they really care about the animals. My favorite groomer there is Stephanie. She really takes her time and makes sure the job is done right. She is amazing with my dog! Thanks Stephanie! read more

Brought the dog to have his nails clipped. Spent 15 minutes while being ignored by gum chomping, phone occupied "helpers." Finally left. Will try PetValu. They couldn't possibly be worse. read more

Dr. Baker is great! Would highly recommend her! Very caring and understanding! The hospital and grooming services are okay. It can get really busy and the wait can be longer than expected. read more

Poor service. Poor customer experience. Dirty. Skip this store to shop online or at another location. I like Petsmart for their prices and selection. We have three spoiled pets, so we shop often, but I will not shop at the Bridgewater store again. One example of their service: I needed to return a harness that I just purchased that was too big for my dog. I did not have a receipt, but have the credit card and used my rewards card when making the purchase. They Refused to make the return. Period! Unfortunately I do not hang on to every receipt, especially when most chains have item lookup. I have never had a problem making a return without a receipt, as long as I have my credit card, Even at Other Petsmart Locations! So how do other locations look up my receipt, but this location cannot? Very unhappy. Each visit there has been subpar, but this was the breaking point. I'll move my business elsewhere. Also the store looks dingy and is often dirty, and it is hard to find sales help. read more

This is for the grooming department. I took my Siberian Husky in for grooming today and we are a little late due to traffic. The lady at the front counter said "I thought we agreed at 8 o'clock." I understand that I was late and I told her it was due to traffic then the snarky lady at the front said, "oh really? Because I have x employee drive from hillsborough and there was no traffic." I was astounded by her brashness. I let it slide, I actually moved from hillsborough to Flemington, they still must have my old address. So I leave him at the groomers to be taken care of and then proceed to go to the vet department to take care of paperwork. Literally five minutes later she comes out and says that he got really anxious and wanted to bite. Now I've never heard of him doing that, and he typically gets a good report card. They said they wouldn't be able to service him. I typically take my dog to the Flemington location but he had a doctors appointment and I called the Flemington location to see if he had notes for anxiety which he didn't. So, I found it pretty weird. This left a bad taste, I will no longer be using petsmart for any of my animal purchases. I am a very good customer and I buy supplies for my dog and my rabbit from there, I simply don't want to be a customer for a company that chastises its customers and then insinuates nasty things about an important family member, it's going to be Amazon from now on. Oh and I've already booked an appointment with a local groomer. read more

We've been bringing our Yorkies for grooming here for many years. The groomers are always kind and caring with our 'girls' and we've been very satisfied with the care and attention received. read more

I have been taking my very hyper Wheaton here for years. Laurie E is wonderful and patient with him. He always looks so good. Best groom around! The staff is super friendly and quick to help when I arrive. He is in and out in a few hours and they let me know as soon as he is ready. read more

I have been using the grooming salon for my poodles Honeybell and Rudy for several years now. Laurie has been amazing! They offer a lot of different services. I take advantage of the express grooming which is great for me I run a few errands in the mall and before I know it she's done. We've also changed to the oatmeal shampoo which has been a great improvement on my dogs skin. Appointments are started and finished on time, I get a report and photo about the experience and set my next appt before I leave. Can't ask for anything more. read more

Avoid the clinic at all cost! They're very unprofessional & act like they're THE ONLY vet in the area. They never on time ever. You have to plan on staying there for at least 2-3 hours (if lucky). There's one time I spent almost 4 hours there for a routine check up. Also, they'll renew your contract without asking you. It's impossible to cancel once you signed up. I ended up need to call the headquarters in CA to ask them to stop charging my cc & of course they refused to give me any credit back even after I've told them I've been trying to cancel my service & they can see I've not been to any location for the past 6 months. Btw, do not use their "drop off/pick up" service, my dog pooped in the cage while waiting for me & they won't even bother to clean her up properly. Obviously they didn't let her out during the stay. Oh, one more thing, I've scheduled a sugary for my dog when she was a puppy. The appointment was at 7am & the vet didn't showed up. They told me she was stuck in traffic. I could either wait for another hour or reschedule it. What kind of crap was that? read more

Grooming experience - I have a 10 year cocker spaniel he's been going to this location for years. Today he was dropped off normallly and a few hours later I receive a phone call from Vioanelys (who he's never been groomed by before) I figured he loves people so it doesn't really matter who's grooming him. The phone call I received from Vioanelys was so disrespectful and nasty she informed me I need to "COME AND GET HIM" and I said well is done and she replied "NO EVERYTHINGS DONE BUT HIS HEAD THERE TO MANY DOGS HERE ANS HE TRIED TO BITE ME". You could imagine my shock, my dog has never bit anyone in his life! I arrived at the grooming solan again in shock someone else was working on my dog (Erin she worked with him plenty of times) I was shocked because it wasnt just his head it was his legs, back, ears and chest too! I talked to Erin about the situation and she calmed me down and said she would like to work with him in the future. I will never be bringing my dog back to work with Vioanelys. I may even consider finding somewhere new to bring him. My recommendation to you is to get rid of employees like Vioanelys. They have no business working with animals. PetSmart has to much bad publicity in the news already about the grooming department and how they are killing dogs. read more

I having been bringing my golden doodle their since he was a puppy... the last time I went to pick him up..... was extremely upsetting... I walked in to pick up the dog who has been going their for 8 years.... this was a groomer I never had before...she didn't even say hello the first words out of her mouth was " we can't do you dog anymore.., I said what??? What happened.... they said he "sits to much" I said that's why? I never had a problem... then this obnoxious B says that's why he sits to much!! Very unprofessional! Manager never came out to speak with me or anything!!! I would not recommend this Bridgewater pet smart to anyone!! God only knows how they really treat your dog!! I really can't even rate them after this experience! read more

Horrible. Price issue. Blonde manager came over changed the price not In our favor. Did not give an explanation and just left. Rude. Will never go back read more

Run far...run fast! Incompetent on so many levels. My husband and I visited Bridgewater Petsmart on 9/13/13. I, and another customer, were appalled to find five short haired hamsters (the kind that *shouldn't* be housed together) fighting in a single cage. I requested the manager, Kyle, to see this. He briskly informed me that according to "Petsmart policy, we're allowed to house up to five hamsters in the cage." He couldn't accept that hamsters, as stated on Petsmart's on website, are solitary animals. Finally, after another fight broke out in front off him, he admitted that they could house up to five hamsters unless fighting occurs, and then they'll separate. But, he snapped, "I don't see them fighting." Mind you, the hamsters were fighting in front of him. They all had saliva and bite marks and a single hamster next door had sizable bite marks all over his back. After Kyle claimed blindness to the fights, the hamsters all separated into four corners and/ or the hamster house. They were panting as they collapsed. But, hey, they weren't fighting, were they? The other customer who witnessed the earlier fights told Kyle they're just exhausted, to which he replied, " They were *playing.*" How, pray tell, do you argue with that kind of mentality??? First, he had no idea that the hamsters in his care shouldn't be housed together. Then he blatantly denies seeing them not only in the act of aggression, but seeing any evidence of the scar tissue in front of him. All five of the hamsters were on edge; all had wounds. All exhibited fear behavior of rolling on their backs. It was incredibly disturbing. Kyle expressed NO care, NO concern, and only appeared to be preoccupied with following Petsmart policy. HOW COULD THIS GUY BE A MANAGER??? Oh, that's right...It's Petsmart. Have a pulse, and you're in. I contacted Petsmart headquarters on 9/14/13. They promised to issue a report and that the main manager would call me back within 3-5 days. No phone call back, just received a generic "Sorry you had a bad experience at our store" email on 9/23/13. As I've said, incompetent on so many levels.... On the lighter side, someone here mentioned Petsmart's grooming facility. Before he died, we used to bring our elderly Zack. Excellent care and service...If only Petsmart expected this kind of professionalism from their main store employees. read more

The absolute worst, they cut my dog and did something to his eye. I would stay away and go to a real groomer

I'd like to complement employee CHRIS at the Bridgewater PetSmart. I recently needed a larger litter box for my cat, but the weather was really bad and I called the store to verify it was in stock. Chris said his computer showed only one in stock, but he volunteered to check the isle to verify it was there. When he discovered it wasn't there he tried to find another PetSmart that had it but his computer wasn't linking to that part, so he ordered one online for me and had it immediately shipped out. He went out of his way to help, and I really appreciate his efforts. This is a great place to shop for your pets!!! Thank you!!! read more

I strongly recommend the dog training of Derek and grooming by Jill. They are both caring and knowledgeable. Overall the store is clean and well stocked. read more

i will never shop their again. the girl in the store asked if i needed help as soon as you walk in they are all over you asking to help you Ibrought my dogs and was looking to buy a harness for my little shorkie the girl refused to try the harness on my dog after i asked her she walked away guess she really didnt want to help me. i accidently bought the wrong size it was too big so i went back a few days later with the receipt and got my money back. i decided maybe i would try the small size and that one fit however it was 28.99 i paid 20 with cash tried to put the remainder on my crdit card wheich was 8 dollars and some cents the register lady didnt know how to do it and pressed the wrong button so out comes the manager. She says i have to giove the 11 dollars change i got from the register lady and i was confused why she handed me 11 when i wanted to pay the 8 something on my credit card. i dont understand why a simple purchase was so hard for her and the manager was so rude Its very hot i have no time for all this aggravation i groom my own dogs and bought them shampoo 14$ a bottle but it smells nice i noticed milk bones are expensive there i found them at dollar general same ones for 3 $ not only do they not want to help you they rip you off cant work the cash register and are very rude i will try petco or any other pet store but them no thanks if they ask for help your better off on your own read more