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    PetSmart

    3.0 (29 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

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    Reviews With Photos

    Aloe after a beautiful hair cut from Petco

    Unfortunately, this review doesn't just apply to the PetSmart Whitemarsh, Bel Air, or Abington, Maryland locations, but the entire PetSmart chain as a franchise. Pet smart has built a culture in their Grooming Department that allows their groomers to discriminate against customer! There discrimination is based on the race of the customers, the groomer's personal basis feelings, and retaliation against the owner's pet if they are corrected. In addition to the aforementioned, they operated within a "good old girls ( most groomers are women) network. They use their ability to put in bias note create a negative narrative about customers, in the event the customer decides to try a new location! Store level and even upper management provides equally horrible services Objectivity by upper level mana My family and our handsome and amazing one and half year old Golden Doodle has experienced the following discriminatory practices: Being questioned about our pet's vaccination Our sweet Aloe terrified of the groomer Secretive notes being put into the company's notes that allow for further bias and discriminatory practices. Being yelled at by groomer managers, Store Leaders, Regional Supervisors We have been told on multiple occasions to go somewhere else and that our sweet Aloe was not welcomed Denied the opportunity to use a different groomer that may be a better fit to groom or pet. Fortunately, we tried Petco!!! What a difference! We pick Aloe up and his groomer is hugging him telling him what a good boy he is! He is not trying to run out of the store, the groomer isn't looking like she just got into a fight with a 1,000lb Lion! The customer services is always professional and Aloe's cut is always amazing!!!! PetSmart sucks and I will say it louder, they display a level of racism, discrimination, and bias that is very sad!

    Such a good job!

    First time having my dogs hair cut there and I am so happy! I think her name was Alicia? Sorry I may be off but she did an amazing job. She listened to everything I wanted with my dog, and was helpful with helping me find out when her rabies shot was. She was so friendly and my dog looks amazing! I've always had a problem with her nails because they are never short enough but she made them the length I wanted, thank you! You guys were so much better then the last place I went, I'll be back. Update: Just had her groomed by Alicia again and once again it was perfect!! Thank you I love it!

    Loki

    Look at my Beautiful Loki!!! Took her in looking like a mess and now she is Beautiful!!! Thank you so much!!!

    A picture Courtney took at the salon of Gus

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    Ask the Community - PetSmart

    PetSmart - pet_training - Updated May 2026

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