We had our beloved cat cremated here. They were considerate and respectful of our grief. Drop off…read morewas very straightforward, and again, the young man who received our cat was kind and patient. They could work on responding a little bit faster to emails, but when they do, they are very helpful and provided us with the information we needed. We had asked for a small box with a brass plaque for the ashes of our cat. The box was lovely as was the plaque. Everything was done with kindness and attention to detail. These are good people, and you can trust them.

Zoey was professional, courteous and (most importantly of all) kind and understanding. She helped…read moreus through the loss of our sweet boy, Gulliver, and was incredibly knowledgeable, guiding us through the process every step of the way. I will DEFINITELY be back!

A friend informed me about this place after my fur baby transitioned. I was planning on taking her…read moreto Falls Road Animal Hospital where she was being treated, to be sent off for cremation. However, my friend suggested I take my fur baby to this place instead, because she was going there to pick up one of her pets' cremated remains. Since she wasn't sure on how to get to Falls Road Animal Hospital, I decided to ride with her to this place. After we arrived I was told that the total for my 9 lb dog would be a total of $283.00 (?!) which came with a very small wooden cheap urn - no memorial plaque included. The person that was assisting me was named David. After he took my fur baby's body from her carrier, and placed her on a table in a back room, I went to say my goodbyes to my precious fur baby. When I saw her on the table I noticed that there was some body fluid that was aligned with her nose inches away from her body. Which meant that he didn't take care with taking her out of her carrier to put her onto this table. When I left from the room, after saying my goodbyes and I love yous' to my fur baby, I noticed he had placed her carrier by the front door. I'm not sure if this is protocol or he just wanted me to hurry and leave after I paid $283.00 ??? I asked that some of her ashes be put into a different bag for her original human, before I adopted her. He told me that she would be ready for pick up in a few days, which should have included one of her favorite little teddy bears that was to be cremated with her. The same friend brought me back to this place to pick up my precious fur baby's ashes. The second guy that answered the door immediately looked at me, looked at my friend, whom happened to be white; and said , "She's first." He assumed that we weren't together; because I came into the door first. I don't know if it was racial bias; but it sure felt that way. After this disturbing event; all three of us went into a back office. He had my fur baby's ashes on the desk. When he handed her urn to me it there was no weight to it ?! Then he showed me her ashes that were inside a plastic bag; (if these were even my dog's ashes ???). I noticed that it was a very little amount for a 9 lb dog, which was very suspicious. Because of this odd amount, I researched the amount of my 9 lb. fur baby's ashes that I should've received. Her ashes should've equated to three to five pounds of cremated ashes ! And when I realized that it was way too little for my fur baby's ashes for her original human, in her bag. I asked if he could put a little bit more into her bag. When he did this he did not take proper care he opened up my bag of my precious baby's ashes and carelessly began to pour some into the other bag ! While he was doing this careless act, he spilled some of my baby's ashes onto the desk- ( again...if this was even my fur baby's ashes) and just non-chalantly swept my fur baby's ashes on to the floor !! In that moment, I regretted taking my friend's advice and to take my baby to this place ! Considering the way me and my precious fur was treated I really regret taking her to this place ! I regret not taking my precious fur baby to Falls Road Animal Hospital to be sent off for cremation. Because it was more affordable and she and I would have been treated more respectfully. And Falls Road gives you options of what type of urn you want for your fur baby; not some cheap box ! I must say, I do believe that my race played a part in the way me and my precious fur baby was treated ! I would never suggest anyone, especially POC, use this place if you truly love your fur baby. And if you want to be treated humanely during your grief of the loss of your precious fur baby !!

One of the most important things is I forgot to add that the guy says to me. Well, you know I don't…read morewant to sit here all day. You know what I mean? A few months later my brother did need to use a cremation service and he called there and said that he had great service so I don't really know what went wrong when we had our sweet Rexy cremated there. But as bad as my experience was my brother said his was good.

In Maryland, they have been very kind to my daughter with the loss of their cat…read more And over the weekend, they lost their dog.

Three words: Kindness, Compassion, and Dignity. These folks have as much respect for our pets and…read moreour sense of loss as the best human mortuaries. I wouldn't think of entrusting anyone else with my beloved Cocker Spaniels. Thank you!

I can't speak highly enough of our experience with Peaceful Passage and Dr. White. They helped us…read morenavigate a difficult situation with compassion and care. Dr. White made such an impression on us with her kindness and gentleness with our pup, down to the dog bed and flowers she'd set up in her car to drive back with. We also appreciated that they sent our dog's ashes and paw/nose prints back to our vet in DC for pickup when th ready. No one wants to be in this position, but I'm incredibly grateful that Peaceful Passage was there to help us.

I echo pretty much everything else I see in reviews here. From the first call to the final minute…read morethere was compassion, patience and overwhelming respect for my family's needs. Everyone I spoke with was exceptional, and the doctor couldn't have done better than she did. They took every hard moment and made it as easy as it could be made. It let us focus on our pet and ourselves. Wonderful service!!

They were very accommodating and sympathetic in my time of sorrow. They returned my call promptly…read morewhen I had questions and sent me photos of the burial plot. So worth using them.

From the owner: Pet Cremation, Pet Burial,…read morePet Funeral Service, Pet Transport Service, and Pet Loss Support.

Outside of it, it took a while to find a message that I was looking for. My cat had died 2 weeks…read moreago this Saturday, BHS picked him up Monday following everything's great, and Veronica handled graciously, but I got a little nervous it's been almost 2 weeks, and nothing showed .So I called and I thought something had happened because usually someone would return your call and then leave a message. BHS, I also found out that they also do email messages, and I had to look for it amongst a sea of other emails. I don't really have any complaints about BHS . Well, hopefully, my kitty will be home soon. His ashes will be shipped tomorrow, and that is very reasonable the time it took and the cost of the cremation, I would definitely have BHS do another cremation if I had to

From the owner: Baltimore Humane Society Memorial Park offers compassionate care for your best friend. Affordable,…read morethoughtful cremation services and full funeral services, including green burials, are available at our cemetery located on a 360-acre wildlife sanctuary. We offer gentle transportation of your pet from home or vet's office and many ideas to help you memorialize your pet. Our cemetery services support our no-kill shelter and Wellness Center.

This business and the people who work here are beyond disgusting. Instead of treating my friend's…read morebeloved dog with dignity and respect after her passing, her body was left on the side of the road, wrapped in her blanket and left with her toys. Then, they had the audacity to hand over a bag of sand and claim it was her ashes. This wasn't just done once, this was done multiple times to many beloved animals. This isn't just negligence -- it's cruel, dishonest, and deeply inhumane. No pet owner should ever trust this place with their loved one. They do not care about the animals entrusted to them. They lie, they deceive, and they rob grieving families of the trust and closure they deserve. If you care about your pets AT ALL, take them anywhere else. What happened here is unforgivable and I hope everyone who works here finds themselves in a jail cell.

I would leave zero starts if I could. Review this link from WBAL TV. The company leads you to…read morebelieve they have cremated your Pet and deliver ashes but they actually dump pets on the side of the road. The MD States Attorney's Office has been notified. https://www.wbaltv.com/article/family-calls-justice-pet-body-found-side-of-road/64353897 This is a terrible company.

wait time was long but each time we have brought our cat in for emergencies we get really expert,…read morecompassionate care. if you need a vet at 12 AM (as our cat seems to favor), this is a good one to go to. thank you to everyone here.

They used to be great until ... drumroll please. They are now corporate owned like everything else…read more I cannot write what I experienced here because I don't want to break down for the rest of the day and it's been 16 months since I made the decision to bring my dog here. Not only had he devolved on every level after spending one night at this place. I wish I knew what was so traumatic for him. It haunts me still. He was very sick but noble until they got ahold of him . I took him out of there. One female vet was balm for me. Many years ago, my cat had a stroke. They were privately owned then and they were absolutely fabulous. Not any more.

My dog Stella was having problems with her ears. I brought her to falls road to see Dr Hammond and…read morewas very happy with the care they provided. They made it quick and easy. I was sent home with some ear cleaner medication and Stella is already feeling better

I wouldn't say this place is awful, but not great. The staff was okay. I had to put my cat down…read moreafter hours, the staff was again okay. I honestly didn't care for the process- firstly they took my cat before even starting the paper work- this made me feel super anxious that he would be put to sleep without me present. Then receptionist started asking me for all my info. Asking me what urn I wanted all of that it was just like a moment of my cat is dying- can we please just help my cat. It cost $636 to have my cat euthanized- it felt like a massive cash grab and extremely predatory of someone grieving. I understood it was after hours. So I knew it would cost more. They don't even give you a receipt record or anything . Just think the processes need to be evaluated, also making someone pay before the procedure has even happened again seems out of order. Like I'm not going anywhere you have my dying cat. Again, the doctor was nice, and was fine. Just all of it seemed very out of order and lacking compassion. Would like to amend and say they did give my partner a receipt . My apologies.

I started using BetterVet Baltimore two months ago. I am disabled, and I felt bad because I cannot…read moredrive, so every time my dog needs to go to the vet for some thing, my husband hast to take off from work so he can take her. I found this to be a much better option! My dog feels much more comfortable because she is at home, and Dr. Anna, Kate and her vet tech, Javier, are both amazing. As I mentioned, I am disabled. I am visually impaired, so Dr. Anna, Kate and her vet tech took extra time to explain what they were doing in case I wasn't able to tell. They took extra time to tell me all of my different options to help my dog, who suffers from chronic allergies, and itches all the time. The cost of a checkup and the medication's are comparable to those of my local vet. The only additional charge is the travel fee. However, for me, it is definitely worth it because of the convenience. However, they also offer a program you can sign up for that helps to cover this cost. Dr. Anna Kate was kind enough to tell me a little about it during their visit today and I plan on looking into it. Dr. Anna, Kate, and Javier are both incredibly kind and compassionate and very professional. They answered all of my questions, and never once made me feel like they were rushing. They took their time with my dog, and we're very loving with her. I highly recommend this mobile vet service. You will not find two more compassionate and amazing people than Dr. Anna Kate and Javier! (I tried to take a selfie with them, but did not realize my phone was on portrait mode. So they appear kind of blurry. Blind girl problems!)

Vets are friendly and it's very convenient. We have 3 dogs so getting them to a vet appointment is…read moredifficult.