Losing a pet is never easy, and having to say goodbye to my daughter's beloved bird--especially on…read moremy birthday--was incredibly difficult. From the moment I walked into Heavenly Paws Cremations, Donnia made an emotional time so much more bearable. She welcomed me with warmth and compassion, sitting me down to explain all my options with patience and care. They have a beautiful selection of urns displayed in a separate room, allowing me to choose something special. The entire process was handled with professionalism, promptness, and clear communication, which I truly appreciated during such a tough moment. I was even able to get a footprint, a handprint, and some feathers, which meant so much to me and my daughter as a way to remember our sweet bird. When I received the remains, they were placed in a lovely velvet bag, showing the attention to detail and respect they have for both pets and their owners. I cannot recommend Heavenly Paws Cremations enough for anyone going through the loss of a pet. They made the process seamless and dignified, and their quality products and compassionate service made all the difference. Thank you, Donnia, for your kindness--you truly helped make a heartbreaking experience a little easier.

The professionalism and care at Heavenly Paws is top notch! I took my 40+ year old Amazon parrot…read morehere for cremation and they were so kind during intake. I chose a small necklace with a vial, heart and wing attached as an urn keepsake. When I picked him up 2 days later I found a claw print in the bag with him! I highly recommend Heavenly Paws Cremation. I felt confident leaving Poncho with them. Laura and the rest of the staff were wonderful to us!! I am so happy he is home, we will be sprinkling the rest of his ashes at my grandparents graveside who were his first owners.

In Maryland, they have been very kind to my daughter with the loss of their cat…read more And over the weekend, they lost their dog.

Three words: Kindness, Compassion, and Dignity. These folks have as much respect for our pets and…read moreour sense of loss as the best human mortuaries. I wouldn't think of entrusting anyone else with my beloved Cocker Spaniels. Thank you!

Took real good care of my dear Marvin and Theodore. Highly recommend, especially if you are looking…read morefor private viewing.

We lost our little Omega on 9/11. I checked out various pet cremation services was not feeling…read morewarm and fuzzy until I contacted Rainbow Bridge and spoke with Zane. Zane and Logan were wonderful, respectful and explained the process to me. There were no red flags - others wanted a fee for private cremation but if you wanted to observe the chamber they then asked for an additional $350 for that. Logan did a wonderful job with the clay paw prints. Everything about them made me feel like I was in good hands. I actually chose to drive to their location and it was worth the 1-hour one-way trip! Highly recommend them.

Just returned from such great care (9/9-9/10/24) for our older dog. He had a tremendous infection…read morein his leg and required surgery. Just brought him home. How much? $2,500. Yes, we love our dog. Now, let's get a few things straight. First, we have had great care at Waldorf Emergency Care over the last 7-8 years. This has included multiple visits with our dog and our cats during that time. Dr. Fox has a lifetime of experience caring for all types of animals and is still committed to his clinic and patients. I have had the same experience with the other vets on duty, and also with the vet techs. Second, yes, there is actually a cost to pet care. Imagine that. Notice that each of the poor ratings were people complaining about the cost. It is an EMERGENCY CLINIC! Ever seen the cost of an ER visit at your local hospital? Jesus. If you can't afford the cost of care, either get pet insurance or a CareCredit card, or do NOT get a pet at all. Third, having observed many, many people in that waiting room over these years, I am astounded at the incredible impatience and outright sense of entitlement of so many pet owners. The pets are evaluated based on their conditions and rank ordered for care...no difference than in a hospital ER. Bottomline is that the poor reviews are not at all my experience. Read through them and see if $$$ is actually the core reason. That's what I got out of them.

This is the southern Maryland hospital for dogs , took my pet yesterday for a fall, waited 2.5…read morehours . $798 later , X-rays showed no broken bones, but yeah your pet is constipated, she needs an enema $40, worst mistake of my life , my dog has been bleeding every sense !!! What the hell !! Never again ... had to bring her to my regular vet ! Should have waited !!! $$$ another bill . They will be hearing from me ! Skip this place !!! Do not take your pet there if you care for them !!!! My dog was fine until they gave her a damn enema !!! Like fricking really ...

Highly recommended . We were greeted with kindness . Ms…read moreAngela gave us a choice to wait in the lobby or a private room . Then Marcos who met us in the parking lot accompanied inside the place . With all the grief we were feeling with our loss, Marcos was very patient and showed so much empathy . It wasn't a hush hush procedure. He spent so much time with us explaining the whole process . There is so much support and understanding . How thankful we were when we left . Our beloved Joshua was in good hands treated with so much respect and dignity . He was Family and surely Marcos was exceptional with that . We are so blessed and thankful we had found this place . So family oriented . Highly recommend this funeral place both for loved ones gone and pets . The personal treatment is exceptional. Thanks so much . Portia & Carmencita Fiesta

They took amazing care of our boy Spottie Pippen and the personal touches such as his paw prints…read moreare cherished items from our dear Bunny.

A friend informed me about this place after my fur baby transitioned. I was planning on taking her…read moreto Falls Road Animal Hospital where she was being treated, to be sent off for cremation. However, my friend suggested I take my fur baby to this place instead, because she was going there to pick up one of her pets' cremated remains. Since she wasn't sure on how to get to Falls Road Animal Hospital, I decided to ride with her to this place. After we arrived I was told that the total for my 9 lb dog would be a total of $283.00 (?!) which came with a very small wooden cheap urn - no memorial plaque included. The person that was assisting me was named David. After he took my fur baby's body from her carrier, and placed her on a table in a back room, I went to say my goodbyes to my precious fur baby. When I saw her on the table I noticed that there was some body fluid that was aligned with her nose inches away from her body. Which meant that he didn't take care with taking her out of her carrier to put her onto this table. When I left from the room, after saying my goodbyes and I love yous' to my fur baby, I noticed he had placed her carrier by the front door. I'm not sure if this is protocol or he just wanted me to hurry and leave after I paid $283.00 ??? I asked that some of her ashes be put into a different bag for her original human, before I adopted her. He told me that she would be ready for pick up in a few days, which should have included one of her favorite little teddy bears that was to be cremated with her. The same friend brought me back to this place to pick up my precious fur baby's ashes. The second guy that answered the door immediately looked at me, looked at my friend, whom happened to be white; and said , "She's first." He assumed that we weren't together; because I came into the door first. I don't know if it was racial bias; but it sure felt that way. After this disturbing event; all three of us went into a back office. He had my fur baby's ashes on the desk. When he handed her urn to me it there was no weight to it ?! Then he showed me her ashes that were inside a plastic bag; (if these were even my dog's ashes ???). I noticed that it was a very little amount for a 9 lb dog, which was very suspicious. Because of this odd amount, I researched the amount of my 9 lb. fur baby's ashes that I should've received. Her ashes should've equated to three to five pounds of cremated ashes ! And when I realized that it was way too little for my fur baby's ashes for her original human, in her bag. I asked if he could put a little bit more into her bag. When he did this he did not take proper care he opened up my bag of my precious baby's ashes and carelessly began to pour some into the other bag ! While he was doing this careless act, he spilled some of my baby's ashes onto the desk- ( again...if this was even my fur baby's ashes) and just non-chalantly swept my fur baby's ashes on to the floor !! In that moment, I regretted taking my friend's advice and to take my baby to this place ! Considering the way me and my precious fur was treated I really regret taking her to this place ! I regret not taking my precious fur baby to Falls Road Animal Hospital to be sent off for cremation. Because it was more affordable and she and I would have been treated more respectfully. And Falls Road gives you options of what type of urn you want for your fur baby; not some cheap box ! I must say, I do believe that my race played a part in the way me and my precious fur baby was treated ! I would never suggest anyone, especially POC, use this place if you truly love your fur baby. And if you want to be treated humanely during your grief of the loss of your precious fur baby !!

One of the most important things is I forgot to add that the guy says to me. Well, you know I don't…read morewant to sit here all day. You know what I mean? A few months later my brother did need to use a cremation service and he called there and said that he had great service so I don't really know what went wrong when we had our sweet Rexy cremated there. But as bad as my experience was my brother said his was good.

A few hours after receiving her rabies vaccination, we noticed that our chihuahua, Tammy, was…read morehaving a serious reaction. Her snout began swelling rapidly. Since our dog's primary clinic had already closed for the day, we urgently needed emergency care. We started calling around but had difficulty finding a veterinarian in Alexandria who could see us right away--until we reached the Veterinary Emergency Group at 4525 Duke Street. From the moment they answered the phone, the experience was exceptional. The staff member who took our call immediately reassured us that Tammy could be treated and calmly instructed us to bring her in right away. That reassurance alone meant a great deal during what was a very stressful moment. When we arrived, Dr. Rohan Shah saw Tammy immediately and began treating her without delay. His professionalism, calm demeanor, and clear expertise were incredibly reassuring. He and the entire staff treated Tammy with urgency, compassion, and genuine care, while also taking the time to explain what was happening and what they were doing to help her. Thanks to their quick action and outstanding care, Tammy was in the best possible hands during a frightening situation. The level of professionalism, kindness, and efficiency we experienced was truly remarkable. I cannot recommend the Veterinary Emergency Group highly enough. If your pet ever needs urgent care, this is absolutely the place you want to go. Frank K.

We took our Siamese cat, Pablo, here on Saturday to have a golf-ball size abscess removed from his…read morecheek/mouth (it appeared all of a sudden overnight). So would we come back to VEG ER, an emergency veterinary clinic? Yes, an emphatic yes as a matter of fact. The staff, including the two doctors who examined and treated Pablo were professional, calm, reassuring and compassionate. The only exception was the one assistant who got ruffled when she tried to take Pablo's temperature rectally and he didn't like it and took a light swat at her. The assistant got pissed and dramatically tossed the thermometer back into a drawer. They gave Pablo a sedative, a pain shot, and an antibiotic. The sedative doesn't make the pet unconscious but limp like a rag doll. What I didn't know vets do is after the treatment, is to give pets a "de-sedative" to roust them. Pablito is recovering quickly and will be fine. The clinic also tries to put pet owners at ease, proving comfortable chairs, courtesy snacks and coffee. The clinic is one big room, what VEG ER calls an open concept. It was busy when we there, but we were still checked in and seen quickly. The clinic is modern with an admittance form that you can fill out and send in before you even get there. Their invoices and doctors notes are also available instantly and electronically.

I've had to use their services for 3 of my pets, they were so amazing! from the lady answering the…read morephone to the gentleman meeting me at the side door to the guy walking me through the process and then getting notification my fur baby was ready to be picked up. It helped immensely during this time of grief. They all were so patient, kind and understanding I cannot say how appreciative I am of them all. And the care and attention they gave each one of my furbabies was beyond(!). No one tried to rush me, they let me take as much time as I needed throughout the process, including moments with my furbaby.

Andrew took amazing care of my cat Leonie on 5/30/24. I asked for some of her hair since I hadn't…read morehad a chance to get it when she passed the night before, and he went out of his way to get as much as I wanted from her. I had her back within 3 hours. A few years ago when my dog passed away, I had her back within 20 hours. It's nice to have this service instead of having to send your babies away and receive them back through the mail. Instead you can take them and pick them up yourself. He was very kind and patient with me. I really appreciate it.

Would like to think Chris specially for what he did for us and how nice he was when we drop off…read moreBailey Eugene. We saw how Chris took special care of Bailey Eugene when we left. He made us feel a lot better after we drop Bailey off and he was great with us when we pick him up. I have told my friends if they need someone give him a call. We will you him again when we need him. Thanks again from us and Bailey little sisters. The Selke and Little Sisters

Chris from Faithful Memories was great to work with at a very difficult time. Chris came and picked…read moreup our dog within 15 minutes of the departure of the vet from Paws at Rest. Chris was caring and respectful of our furry family member. He delivered our dog's ashes in a beautiful wooden box within the week. Cost was reasonable and included door-to- door service.

I cannot recommend this company enough! Ms. Grace and her team were absolutely WONDERFUL to work…read morewith! Our dog, Loki, passed away unexpectedly at home. Ms. Grace's team arrived at my home within an hour to remove Loki and returned his ashes to our home within a 2 week timeframe. The packaging was beautiful and Ms. Grace and her team were tremendously kind, compassionate, and thorough.

From the owner: Keepsake provide passionate home removal and cremations 24 hours a day 7 days a week.read more