WECare is a great place to take your pet to in the event of an erergency, but be prepared to wait. I had to take Chewie here on a sudden, emergency visit. The staff was very friendly and helpful - particulary the techs and the vet. Despite the obviously negative situation, the experience was as good as it could be despite a lengthy wait (and a pricy tag). I would recommend WECare but I would also recommend having pet insurance! read more

This is the southern Maryland hospital for dogs , took my pet yesterday for a fall, waited 2.5 hours . $798 later , X-rays showed no broken bones, but yeah your pet is constipated, she needs an enema $40, worst mistake of my life , my dog has been bleeding every sense !!! What the hell !! Never again ... had to bring her to my regular vet ! Should have waited !!! $$$ another bill . They will be hearing from me ! Skip this place !!! Do not take your pet there if you care for them !!!! My dog was fine until they gave her a damn enema !!! Like fricking really ... read more

Waldorf Emergency Care - A blood pad - Veterinarians Near Me - Waldorf, Maryland

Our family had a bad experience here. All I can say is that this place cares more about earning a few thousand dollars than they do about your pet and you. Our cat had a terminal illness with tumors in his over extended twice the size belly. Only a cat scan showed it. But they didn't say that to us and it wasn't performed there. We were sent home with a 10 day supply of antibiotics. Our cat suffered for 2 more weeks before we took him to a different vet. It took her less than 10 minutes to find the tumors and because the cat was having a difficult time breathing and couldn't be cured: together we made the humane decision to put him down. We spent THOUSANDS of dollars at this vet and they could not figure out what was wrong with him. I'll tell you something though: they knew enough to ask us to pay for every other test imaginable; just not the one that would have helped our cat from suffering. Horrible, absolutely horrible experience here. Don't take your pet here. You will be robbed to the tune of a FEW THOUSAND dollars and your pet will not get the humane care it needs. This place needs to be put out of business. read more

Waldorf Emergency Care - That belly is full of tumors. Not discovered by this vet. - Veterinarians Near Me - Waldorf, Maryland

Do not come to this place if your having an emergency. They will DoorDash food while your cat sits here with an open wound. Not to mention there is like 4 other customers in here. No one out in the lobby. read more

Update: I am so thankful I followed the advice of my TRUSTED vet. Stevie received wonderful care at the Dogs and Cats vet group in Bowie. The difference was night and day. Without going into specifics, WeCare should not ever be a choice for any animal. Predatory practices at a time when I was most vulnerable. It still appears the only one at WECARE that assisted my dog was the vet tech, Mark. Please, Please do not bring your dog here. Go to Bowie. It is worth the drive and will save you THOUSANDS. It appears the receptionist was only the first glimpse of much larger issue. Original Post: So let me start with the positive, the vet tech that met us was amazing from initial meeting until we ultimately made the choice to follow our vets guidance and move our baby from We Care in Waldorf to Cats and Dogs in Bowie. For those who are not aware, this emergency vet in Waldorf has an abysmal reputation among vets in the southern MD area. Don't trust me however, ask your trusted vet where they recommend you take your pet for an unexpected injury of any kind. I guarantee the first words will be "not the one in Waldorf". However, we did not move her because of anything in particular with her actual care. The vet was pleasant and seemed knowledgeable. Our vet tech, Mark, was amazing. He cared. My dog was calm in his care and he himself was extremely knowledgeable and kind. We moved her based on medical advice from our vet, who does have a good reputation and I do trust. My complaint is the front desk receptionist, Erica, who was rude from first interaction. During the evaluation stage of her injuries, they sedated her and said to go get breakfast and they will call us to go over what they find. We get a phone call pretty soon after we were seated. This was our first interaction with Erica. She said "the doctor wants you to come back". Flat tone, no empathy, but, more importantly, not an ounce of information. Is she okay? Nothing. Can we eat? Emergency return or come soon, which is a big difference. She responds with "I don't know. The doctor wants to talk to you about Stevie." Of course, we are panicked but luckily the doctor calls immediately after and explains he suspects internal bleeding and we need to prepare for surgery. Ok. Stressful but we are heading back. We meet with the doctor and Mark again. Both are kind and helpful. We had already paid about $1500 and, honestly, we were just working with the vet and staff to get her loaded into our vehicle when ERICA comes outside to say loudly "you still have a balance in here." She sounded annoyed with us. I immediately walk back inside because paying is not, nor will it ever be, an issue. I was taken aback by her tone and asked if she was the one that called us. I said I recognized from your tone. She seemed curious and asked if she had done anything wrong. I said "yes, you had no information and, most importantly, you had no empathy for what my family or my pet was going g through." She doesn't apologize, she just quickly blames the vet with "they don't tell us anything," which may very well be the case. However, I would imagine that anyone can anticipate the next couple of questions, is she okay and how soon? If you don't have answers, a simple "I'm so sorry, I'm just not sure" would have headed off all these problems. If you want to excel at customer service, you might even say "let me ask for you." When confronted, all she does is make excuses with the same flat tone. So what do I say "it's the same tone". Of course, it escalates and I did give her the finger as I was leaving, to which she responds by loudly screaming "FUCK YOU TOO". At that point every single person I encountered came running to apologize for her behavior. Here is my concern and, ultimately, my personal review: 1. Emergency vet care is expensive. 2. For anything expensive, ensuring you have a good medical reputation should be important to the owners, and I'm sure it is. 3. I am someone that would have left a positive review, even ultimately choosing to follow my vets advice and transfer. My interactions were positive. I wouldn't have had anything negative to say. 4. Empathy and kindness will get you everywhere with me but definitely when my pet is injured and you represent the establishment to care for her. 5. Money is hard earned and I do believe they are over priced but that wouldn't factor into me writing a review because I chose them knowing this. 6. The receptionist or front desk person is your first interaction with your customers in ANY profession. Having someone that doesn't care, can't handle tough situations, can't apologize, and disrespects your customers should be raising a red flag to the owners. 7. If the owners should read this, I am certainly open to any discussion to help shed clarity for them. I do work heavily in rescue and Waldorf is an area that would benefit from close, trusted care from a reputable emergency vet. read more

When a scared mom calls because our dog ate chocolate and the kids are scared and hysterical-their response was a phone number for a toxic care hotline that is $100 to ask them a question. I asked the very bored and very non-caring female that I spoke to, if she was serious that they could not answer a simple question over the phone and that I had to call a totally different number and be charged $100 to ask said question and she said "yup" in a very clipped and hurried manner. Thankfully, the kind emergency vets in the town over were able to answer our question over the phone with kindness, compassion, care, and free of charge. Shame on this business. No wonder their rating is in the toilet. read more

The staff is nice. They gave good advice and alternative options. The bad part is they don't have enough staff and busy. Therefore the wait is very long 2 hours plus at minimum. Its also very pricey so have you money in order. Some tips are bring a drink, snacks, charger and entertainment. Also have nothing else's to do for the rest of the day. Basically treat it as an emergency room for humans. read more

We've been to this location several times over the last few months and the atmosphere is depressing while the staff seem to be going through the motions instead of truly empathizing with customers who want effective healthcare for their pet. In the latest situation, they ended up recommending surgery for our cat who ended up with complications. We had to call multiple times over two days to get updates on our pet, when their phone system claims they will keep you informed of any major updates for your pet. In the final update, they made it seem like we had to choose between putting our pet down or taking him to a more specialized facility an hour away where we'd likely pay $5,000-$12,000 for an additional surgery. We decided to take our pet to this other location only to find out nothing was really all that dire. I recognize that WeCare was likely giving us what they believed to be the best options given what they felt was going on. That said, unless our pet had a significant turn for the better during the hour drive, the recommended facility did not see what WeCare reported to us. Based on these factors, it is hard to recommend WeCare to anyone beyond pets who are in immediate risk if another facility is too far away. read more

On Friday, May 23, I contacted Banfield to have my dog seen for what appeared to be an infected wound. Unfortunately, they had no openings and advised me to go to a 24-hour emergency clinic. Since I live in Clinton, I chose Veterinary Emergency Clinic of Waldorf, despite their mixed reviews, as I had visited them years ago and had an okay experience. I arrived at 1:18 p.m. and was placed into an exam room around 2:30 pm. I explained to the vet tech that my dog is already under the care of two veterinarians--his primary at Banfield and a specialist--and that recent diagnostics, including ultrasound and blood work, had already been performed for other conditions. I emphasized that I was only there to have the visibly infected wound on his paw treated. The vet tech began listing various potential services (exams, X-rays, etc.) and their costs, which I declined, reiterating the purpose of our visit. After that conversation, I waited in the room for nearly two hours without any updates or check-ins. Concerned, I stepped out and gently knocked on the staff door to ask for an update. About 10 minutes later, a veterinarian--Dr. Fox--entered abruptly, stumbling over his feet and seeming irritated. I again explained the situation from the beginning, including my dog's condition and care history but emphasized that I was only there to have the visibly infected wound on his paw treated. He called for my dog to be brought into the room and asked me to stand in various positions around him without explaining why. When I asked for clarification, he became increasingly impatient and said, "I have other things to do." Without explanation, he walked out of the room, leaving me confused and concerned. I was shocked by his demeanor. Even the techs appeared stunned and silent. Dr. Fox returned only to tell them to leave the room because they had "work to do." The entire visit, which lasted almost four hours, ended without my dog receiving any treatment. It became clear that because I declined additional exams --which were unrelated to the visible wound--the doctor was no longer interested in helping. This experience felt less about providing care and more about upselling services I didn't need! I came in for treatment of a simple infection, not to start over with diagnostics already handled by my dog's existing doctors. The behavior I witnessed was unprofessional, disappointing, and frankly concerning. I also can't help but wonder if bias played a role in how I was treated. I left with no resolution, no treatment, and deep frustration. I do not recommend this clinic based on my experience. If you value respectful, compassionate, and focused veterinary care--especially in urgent situations-I suggest looking elsewhere instead of these MONEY GRABBERS!!! read more

Just returned from such great care (9/9-9/10/24) for our older dog. He had a tremendous infection in his leg and required surgery. Just brought him home. How much? $2,500. Yes, we love our dog. Now, let's get a few things straight. First, we have had great care at Waldorf Emergency Care over the last 7-8 years. This has included multiple visits with our dog and our cats during that time. Dr. Fox has a lifetime of experience caring for all types of animals and is still committed to his clinic and patients. I have had the same experience with the other vets on duty, and also with the vet techs. Second, yes, there is actually a cost to pet care. Imagine that. Notice that each of the poor ratings were people complaining about the cost. It is an EMERGENCY CLINIC! Ever seen the cost of an ER visit at your local hospital? Jesus. If you can't afford the cost of care, either get pet insurance or a CareCredit card, or do NOT get a pet at all. Third, having observed many, many people in that waiting room over these years, I am astounded at the incredible impatience and outright sense of entitlement of so many pet owners. The pets are evaluated based on their conditions and rank ordered for care...no difference than in a hospital ER. Bottomline is that the poor reviews are not at all my experience. Read through them and see if $$$ is actually the core reason. That's what I got out of them. read more

Waldorf Emergency Care - Couldn't walk. Great solution to get him from the truck into the clinic. All 90+ pounds of him. - Veterinarians Near Me - Waldorf, Maryland

These people are incompetent and not the least bit compassionate about animals. I took my Hank in because he appeared lethargic and suspected dehydration, as he was not drinking. After the Vet did an exam and x-rays and bloodwork, I was told that he had an enlarged heart and would need to go see a cardiologist right away. I took him to see the cardiologist the next morning and the size of his heart was completely normal, and the function was completely fine. With the symptoms that he had, other veterinarians questioned me as to why a urinalysis was not done on him. Had they done a urinalysis, they would have discovered that he had a urinary track infection. I was back-and-forth with the people that worked there and Valerie the manager. They do not take accountability for any wrongdoing ever. You can see this with all the other complaints as well. The only thing that they did was reimburse me for the x-ray of his heart. They didn't reimburse me the more than thousand dollars that I spent on the cardiologist that was completely unnecessary. All of them were horrible to work with. Not one time when I spoke with any of them did they ever ask me how Hank was doing. All they were concerned with was defending themselves. Do not take your pets here. These people do not care about your pets and the veterinarians cannot be trusted with the well being of your pets. read more

Not sure if your hospital is short staffed, or because it was a holiday but they truly need more than one doctor whose in surgery back to back. It's been 5 years since I last had to come to this place but I hope they hire more doctors. Also it's 2025 and your reviews are more negative than positive (even my primary clinic won't recommend your emergency services)... Maybe you all need to stop making excuses for every negative review... And actually take it all in to change how your hospital operates. read more

My Duchie has been having a rough way to go, after being seen by her regular vet, we noticed that the problem had returned, and on a Sunday. Went to the closest emergency vet, and they had a six to eight hour wait, called the next closest one had the same wait time, and the other was not taking anyone. Sooo on to Waldorf I go. I did call beforehand, they do not provide wait times, but did let me know that the waiting room was empty. Duchie and I arrived and waited a little less than an hour to be triaged. Everyone that I encountered was nice, professional, and kind to my pet. The vet, Dr. Baynes was awesome and explained everything to me in a way that I understood. He helped me to evaluate what was needed, versus what could possibly wait. The tech that we dealt with, Molly, was so sweet and helpful to me during my visit, and especially during the times of my indecision. I know that this vet hasn't gotten some of the greatest reviews, and to be honest it caused me pause at first, but my experience was awesome. Everyone that I encountered was great. I'm hoping I'll never have to return, but if I do, I'd love to see the same folk again. read more

My dog was taken there on 12/15/25 and discharged on 12/17/25. We were told she had lepto. On 12/21/25 she stopped eating again. Took her to a different 24/7 hospital to learn it was her gallbladder and major surgery to remove it was needed. Unfortunately after wasting over $3k at this facility, we couldn't afford the surgery she needed and had to euthanize her. She was so sick the vet gave her a 50/50 chance of surviving. SAVE YOUR PET! STAY AWAY FROM THIS FACILITY!!!! read more

If this is near u, consider Taking the drive and going elsewhere. My dog was having a hard labor . For 4 hrs , her 2nd puppy wouldn't come out . I called WEC and the dr suggested I wait 6 hrs to bring my dog in. At 6 hrs, I called the vet and told them I was bringing my dog in and I asked them what I should bring with me. I get there 15 min later, fill out paper work, and wait 20 min in the waiting room . The the receptionist tells me the dr suggests I go somewhere else because they are short staffed and the dr is about to start surgery . Time is of the essence in this matter but I had to drive 45 min to an er vet "Veg" in Alexandria (which is an awesome facility with great customer service ). My dog was ok but her pup died after a c section. This death could have most likely been prevented had the Dr at WEC advised me to act more promptly and had I not wasted my time coming to WEC. Before I left WEC, I asked to speak to the DR for a few minutes of advice since I was on hold on the phone trying to confirm a different er vet . The receptionist said "u should leave as soon as possible and not waste time" . Mishaps happen beyond anyone's control but the staff at WEC could have handled this much better read more

Customer service was awful. Dog there for over 5 hours and got no answers. Shaved a patch outta my dogs face.

This place is/was a GODSEND for me and my fur baby. She was attacked by a pitbull the morning of April 5, 2024. I was treated SO DELICATE, professional, and with care. Li Li was given EXCELLENT care as I didn't have an option to research where she could get the best care for her. Dr. Fox and his vetinary team---MAGNIFICENT! Li Li had a lengthy surgery and a 5 day stay. PRICEY, but I had to pull my funds together. This pet hospital also helped me in terms of options for financial assistance. The process was smooth, easy, and no whole lotta, whole lotta...it's such a sensitive time. I wish there was MORE I could do or say about this pet hospital and the care LiLi (we) received. I was able to call and check on her every night before bed and each morning about the time she and I would be out walking in the morning. I was always told, "No call from us is good news." But they were very patient with me, answered my questions, and would tell me about my baby, and I knew they weren't fibbing because it was her mode of operating. Dr. Fox and his team were informative and put me at ease with what Li Li and I are facing. Dr. Fox stated, "I want to give you back your dog, not just adog." HE DELIVERED! I'll spare the details of what went down, but the pitbull was not spared her life since she attacked LiLi and a neighbor and her dog that same morning while visiting my parents. The dog owner has since been contacted and is remorseful and is reimbursing my vet bills, as he did for the neighbor as well. Li Li is doing GREAT!!!! See her pics. We continued with our move to California, and we're living our best lives. Oh, Li Li is 14 (human) years young and healthy, a ball of energy, and WELL LOVED! Thank you, Waldorf We Care Vetinary Hospital! read more

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Our sweet baby Onyx had a Bulging tick deep in her ear & we could not for the life of us remove at home. We arrived around 830 pm and let them know she may require sedation due to her size & place of the tick. Morgan assisted us from start to finish and she was so sweet and attentive. The front desk was also very nice. We were in & out in an hour and a half & this was with sedation. Thank you so much we are forever grateful they could get this solved for our baby! read more

My dog got into something. This horrible place refused to see him because I didn't know what he ingested. The front desk girl was extremely rude! Never go there!!!! read more

on friday july 11th i was here because my dog got attacked and the walls are so thin i heard them say they were going to let my dog bleed out infront of me to get more money. specifically Dr. Fox read more

I took my Olde English Bulldogge, Boss, to Waldorf Emergency Care just after midnight on 9/21/2021 after he began having multiple seizures earlier in the evening. He had never been sick before this. When I called to tell them I was on my way, instead of being greeted with the utmost concern and empathy for my dog I was informed of a list of associated costs and asked if the fees were ok with me. Money was not an issue and I continued to Waldorf Emergency Care. They took Boss in and while waiting in my vehicle I received a call from the veterinarian attending Boss. Although I was told that I could call at anytime for an update, I never received another personalized call from Waldorf Emergency Care. He remained their for 2 days and I was able to pick him up along with several medications on the morning of 9/22/2021. He appeared fine and we went home. Meds were administered at the provided times and all was ok until the afternoon of 9/23/2021 when Boss suddenly had several facial seizures. I immediately called Waldorf Emergency Care and told her what happened and explained they were happening every few minutes and he was foaming at the mouth. She informed me to read over my paperwork provided when they released Boss and told me to document the date and times of the seizures and to contact my regular vet for any issues. Once again there was no concern for Boss. I called back and asked to speak to the vet and was told that the vet who saw Boss wouldn't be in until 6:30PM and I was more than welcome to call back. Being that it was only 4:30PM, I got Boss and rushed him to Dogs and Cats Emergency & Specialty in Bowie, MD. When I called, their first concern was the well-being of Boss and not how large my wallet was. The drive was much farther than it would have taken me to get to Waldorf and he was not in great shape when we arrived. They cared for him to the best of their ability until Boss passed on Friday evening, 9/24/2021 at 8:10PM. I called Waldorf Emergency Care on the afternoon of 9/27/2021 and asked to speak with the office manager. They asked what it was in reference to and I advised I had a complaint. They said she was busy but took my name and number and promised she would call back...As of 10/1/2021 I have yet to receive that call. read more

Waldorf Emergency Care - Veterinarians Near Me - Waldorf, Maryland

After bringing my sweet little dog back and forth to the hospital, I had to make the heartbreaking decision to put him to sleep. It was a difficult thing to do, but the understanding and support I received was overwhelming. They walked that fine balance between giving my Simon the care he needed and allowing me to come to the conclusion that more money wasn't going to change his outcome. The kindness from everyone, front desk, techs and the vet were awesome. I hope I never need their services again, but the fact that they are right in my own backyard gives my much comfort read more

Waldorf Emergency Care - Veterinarians Near Me - Waldorf, Maryland

The vet was condescending and rude, with no empathy or compassion. It was clear he was most interested in making a sale than on the well being of the dog and getting objective information from him was impossible. The owners of the rescue charity also spoke with him and had the same experience. Wasted 3hrs. read more

Office staff responded to my first request for records Dr Nancy Mcguire saved the life of a 6 yr old cat that was surrendered with lack of payment by taking him to her home! Now this cat is in his forever home with Me! He is so sweet! thankful for her kindness! Janice Levitt read more

Waldorf Emergency Care - Now named Thia formerly Yoshi - Veterinarians Near Me - Waldorf, Maryland

In the last 4 years I have taken my italian greyhound and my german shepherd to wecare and both dogs because of the lousy care recieved had to be put down. We are owed a refund on my german shepherd and it has been over 20 business days and they are screwing around on us. We are never going to we care again and will be putting in the extra effort to either drive to cats and dogs or the emergency clinic in annapolis. I can't risk losing another dog to people who don't give a damn. read more

This place is awful. Super long wait time, in excess of 7 hours start to finish. They did not save my dog! I am owed a refund of over 2100.00. They said 10 -14 business days. Well it has been over 22 business days and I have received nothing! I have called twice just to be told that my dog's record would be reviewed when the business manager got to it. But the business manager is never there! I have taken 2 dogs to there for emergency care and both have died! Do not trust this place with your beloved pets! Lori Martin read more

My dog, a 14 year old Shih Zhu, all of a sudden could not walk. This was back in May. This dreadful place was the only one open and seeing how my dog could not walk, pee, or poop normally. I decided it was an emergency. We waited for 3 hours. Now yes I understand the way ERs work and the most life threatening cases are seen first. However for those three hours I saw one pet go in. Luckily my car had AC. Another dog and his owner there did not have AC for the 4 hours they were waiting. Finally they came to get my dog. I don't think they even read what I said was wrong with my dog because they came out with a leash. For a dog who can't walk. After awhile I got a call from the vet saying (I don't remember the correct explanation but basically) my dog's connecting piece from his brain to his legs was not connected therefore his brain couldn't tell his legs how to function and my options were to put him down or let him die slowly and painfully or pay for a $5000 surgery for their neurologist to correct the issue. I do not have the funds to pay for such a thing. So now I had to decide do I want to put my dog down before or after the vacation I already had planned. Then the vet says that some of the vets that put animals down don't allow you to be in the room so if I wanted to be in the room (of course I do!?) I'd have to schedule the appointment with a vet who allows it. As I'm signing forms for the appointment to put him down I am basically sobbing. I just want to get my dog and go home. So I'm sitting in the one chair they have waiting for my dog. Must have been 30 min. I get up and ask the desk people how much longer. However they ignored me for the 10 minutes I stood there. They finally acknowledged my existence and said just a moment. They then brought me a dog that was not mine. So I decided to bring my dog with me on vacation. This all happened so suddenly and I needed a few more days with him. I know that sounds selfish my poor dog can't walk and I'm making him go on vacation. Well that's one of the best decisions I ever made. The whole car ride was awful. I cried many times. My dog was not himself. He didn't lift his head up. He didn't react to me petting him. He had no personality. Over the next 3 days on our trip I went back and forth deciding whether I should put him down or get a second opinion. He didn't seem to be doing better which the ER vet said would be the case. I decided to schedule him an appointment with another vet. After 14 years with this dog I couldn't live with myself putting him down on one vets opinion. The days after vacation leading up to his appointment I saw improvement. Not a lot but a little. He could stand up while peeing! He reacted when I pet him. I got hopeful. The second opinion said the first vet is absolutely insane and to put my dog down would be completely unnecessary. She said without getting any scans or X-rays she can't know for sure what's wrong but she did know for a fact that was either a pulled muscle or pinched nerve or something along those lines and that it would most definitely heal over time. She gave me some drugs for him to numb the pain. She said he may never walk completely normal again but he will walk. And here he is 3 months later peeing and pooping like a normal dog. He's a little wobbly sometimes. Kinda looks drunk but he can walk and he walks far. Overall this terrible place has awful customer service, poor knowledge of pet issues, poor time management, poor organization, and is overall absolutely stupid. I will never. Bring a pet here again. I've seen a lot of their Google reviews saying don't bring your pet here unless you're putting them down. I'm going to have to agree. If I had listened to them my dog would not be here today thriving the way he is. read more

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absolutely abysmal. i will never come here again. i will drive the additional 50 miles to ANYWHERE ELSE. one vet lied about what medications my pet was given. LIED. i came in at 6am. no treatment plan until 2pm. could not get pet checked out timely despite 3 hours notice. these people caused one problem after another. read more

If you love your pet, do not take them here. My 12 year old min pin mix, Nahla suffered an attack from another dog on 7/5. When we arrived, they said that she was not critical + we waited to be seen for several hours. Dr. Baynes told me she'd need to have surgery+stay at least 2 nights, they asked for the money up front+I took out a loan in the interim of knowing that I needed to contact Rover since it was a dog I was pup sitting who had attacked. I called to check on my pup on 7/6 + was told that she was not enjoying her stay +could be picked up because she had eaten some chicken+seemed to be doing okay.We explained that unfortunately, the aggressor dog was still at our home,+ due to this we were uncomfortable bringing my dog home.Turns out, the aggressor should have been picked up on the same day of the attack, if this facility had contacted animal control, but they did not. We were told that the amount we had to provide up front covered two nights and the lead tech, Matthew even provided us with a total if we picked Nahla up on Sunday, which was within range of what was paid up front ($3900). Well, after the owner made arrangements for the aggressor dog on Sunday to be picked up, we went to pick up my dog. Where we were told that we owed a balance of $1049 and could not take Nahla home until it was paid, despite them having called us saying she was ready to be picked up and not saying anything about this bill. After looking at the bill ourselves, we determined it was actually a $649 balance, requested that the recorded phone calls be pulled up where Matthew told us that her stay was already covered by what we had paid, of course no one obliged+when we expressed that 1)we were not told to expect this bill, in-fact we were told the opposite, 2) what was being shown had a $400 discrepancy and 3), we honestly did not have the funds due to my father passing last year, us losing income+explaining that I actually took up Rover to bring in income+ that Rover would reimburse, Matthew laughed in our face.Moriah, the front desk receptionist,Matthew+Val were extremely rude, unprofessional, condescending+hateful to me +my mother, we even heard them laughing behind the closed doors before coming out to speak to us. On 7/7, after hours of waiting+circular talk, Val presented us with a "promise to pay form" taking off the medicines that Nahla was to go home w/,gave us prescriptions to get filled, then according to the facility I used We Care Waldorf Emergency Vet never returned their calls for requesting the approval of the prescriptions for Nahla+we even told WeCare we needed their approval. 7/7 Matthew left me a vm saying my baby had eaten chicken.On 7/8, there was no conversation about Nahla's well being.The staff argued with us about $ until finally we signed the form fr Val.7/8 when we were leaving the Vet, Shantell gave me her leash+said you can take the muzzle off, we are too afraid-which makes me question if she had the muzzle on the entire time from 7/5 - 7/7? Upon discharge we were told since Nahla had surgery there, within 48 hours if anything concerned us, we could come back.The remainder of Sunday+Monday, Nahla did not eat with me, even refusing fave treats. So by Monday, I was concerned about her not eating,called to ask&were told that since we owed $512, we could not bring her back over the phone + then also received an email saying that because she was so awful to the staff she wasn't welcomed back. My dog walked passed 3 staff members as if they weren't there directly to the door when we picked her up. I find it pretty awful of a practice to not be able to have compassion for a hurting animal+to be so money hungry that you refuse to see a hurting dog over $512 after receiving $3900 + wouldn't let us pay for her medicine to take her home w/. We picked Nahla up Sunday evening 7/7, Nahla passed yesterday morning, 7/9 within 48 hours + we have a signed document saying we could bring her back to them, but they refused + refused to return the phone calls so she could get her medicine filled. Choose elsewhere!! read more

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I was extremely disappointed in the services I received at this facility. Being in the healthcare field for 17 years it saddens me to see where our system is headed. Clearly this facility does not "care." I had a newly diagnosed diabetic cat in DKA and was given no instruction on how to properly care for him at all. Advocacy should never be depicted as aggression yet often times, especially for those in the black and brown communities, anytime we question authority we're seen as being rude and aggressive. Proof of all communication is available upon request (legal action) of this so called aggression. I paid over 3,000 dollars for a hospital to treat my diabetic cat and was given a written prescription to pick up a monitor, sensor, and insulin and provide it for his hospital stay. When the pharmacist told me they no longer made the sensors for the monitor that the doctor prescribed, I was told by the tech and the doctor they did not have the ability to monitor my cat and I had to pick him up. Healthcare professionals out there... on admission the cat's blood sugar was 1000, ketones 15, bloody urine, diarrhea, and he was in DKA, 12 hours later they told me he was ok to take home, you tell me... would you have questions? They sent the tech in to give discharge instructions and he couldn't answer ANY of my questions. I've taken care of many diabetic humans but never a feline; I had questions that deserved answers from the doctor taking care of my cat. Post nearly begging to speak with a doctor, Dr. Tim Slajchart hesitantly came in and reiterated that I was waisting my time. My cat was then taken to Dogs and Cats Emergency & Specialty in Bowie MD where he and I received proper ongoing care. Additionally, I prepaid $3,150 up front for his hospital stay on admission without hesitation as deposit and was told on discharge that I would be receiving a refund within 72 hours of $1578.36. Twenty-three days as of 2/23/24 have past and I have yet to receive which will lead me to contact my credit card company for fraud if funds are not transferred immediately. If their conscious allows them to treat others in this manner during their lowest time so be it. May the God of the Universe allow their loved ones and fur babies to get the exact same treatment when their time comes if said treatment was fair and just. I can stand behind my advocacy and questioning with a clear conscious... can you "we care?" Not everyone in the healthcare system is kind and nurturing; lately things have changed. Nevertheless, please never be afraid to ask questions for your loved ones including the ones with fur :) True nurtures understand and don't mind answering the questions and walking you through tough times because it's more than a career; it's a calling. "we care" doesn't "Care"! Go to the State Board of Veternary Medical Examiners to file a complaint: https://portal.mda.maryland.gov/consumer_complaints read more

I had to calm down after the way we were treated here before I left a review. Our 15 lb Zuchon had a swollen belly, kept trying to go to the bathroom and vomit without being able to. He was pacing and whimpering. So our first thought was rush him here. They refused to examine him and decided based on the description that he had bloat and sent us to Bowie. Bowie had a 4 hour wait so they said go home and when it was our turn they would give us a window of arrival time. When we got home we realized a guest left Chinese food on the floor - why when we have 4 dogs, I don't know. Turns out our dog just ate a portion of food bigger than he is. "WE CARE" could've examined him and come to this conclusion and helped him pass it but instead they didn't want to be bothered and to me that seems like a place where people DON'T care. It makes me wonder if my two other dogs I've brought in the past ever received adequate care. I don't recommend. Instead go to Bowie. You can register online or by phone and they'll give you a window to arrive with your pet so you're not in the parking lot all night. In response to the businesses reply: WHY ARE YOU LYING!?! You absolutely refused to see him. Even when we asked you to take him just to examine him you said no because a surgeon was not on staff that night. If you would have examined him you'd know he didn't have bloat. You diagnosed him based on symptoms over the phone. Bowie had a 4 hour wait and couldn't see him immediately either so instead they gave us advice on how to soothe him rather than bring him in when we discovered he over ate. We would've waited but your staff 100% said NO, we NEVER received an option to wait AT ALL. You should be ashamed of yourself for lying. You don't care about peoples pets at all. You're absolutely ridiculous. Take some damn responsibility for your ignorance and errors. Even Bowie says they get people sent to them all the time from YOU with improper diagnosis and/or refusal of care. I think your staff is lazy and your business needs an inspection. Don't worry though, Bowie will be the go to from here on out for emergency care. read more

Waldorf Emergency Care - Response from owner/management after posting review. - Veterinarians Near Me - Waldorf, Maryland

Dont fucking do it... the worst spot to bring your pet... had me pay 2200 and couldn't tell me what was wrong with my pup... and just Last night I take my other dog there.. bcuz they are the one and only emergency veterinarian care open 24hrs ‍..so since they this they over charge.. my dog ran underneath my car trailer and gashed her back pretty bad.. so I'm thinking maybe 5 stitches at best... they me they have to do surgery and it's going to be on the low end 1500 high end 2000... and if don't to pay that I can take her to RICHMOND!.. to one of there affiliates and it wont be so much...WTF!.. so I got on the internet looking for carw locally.. for a spot in laurel Md.. that's doing it for 500... this place is a freaking RIP off... please do your rescue before taking your pets here... I really I would have before I've taken my pup there the first... You sent discharged papers today.. TODAY!... JUST BECAUSE YOU REPLY TO YOUR REVIEWS DOESN'T MEAN THIS PLACE A PIECE OF CRAP... and loyou only sent because of my reviews... this place needs to.be closed down.. you are taking advantage of people feelings when it come there pets.. know that they spend the when they think there is no other options... just like your veterinarian going to tell me last night they need half which was 900.. just to do anything... child please... and she only recieved like 30 stitches... this place need to close... just go through you tour reviews... it's not just me.. 8 out 10 people all are bad.. and the few good ones I think staff are writing...as you can see the email you sent out was sent at 601pm today...and still it say what's wrong with her... but it still costs me 2200... read more

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Our dog Max had, for some time, been experiencing intermittent coughing and acting like he was trying to throw up a hairball. on 15 August, we took him to Waldorf emergency Care, fearing for the worst. We spent 6 hours there with Dr. Fox doing an assessment/exam and then doing an enema to allow better view of internal tissues, xrays, an ultrasound, blood draw and a cerenia injection to prevent vomiting, and prescriptions for antibiotics and cough suppressent. Dr. Fox outlined concerns for fluid in Max's lungs and a shadowy spot on his breast. He reported that Max had elevated white cell count also. Dr. Fox spent time to explain the tests being done, the results, and the path forward. Dr. Fox suggested that we see a Veterinary oncologist and get a CT scan to better evaluate the shadowy spot. We were there six hours, but I understand that an emergency care facility has to deal with more urgent situations as they occur, no different than a human hospital emergency room. Overall, the visit was not cheap, but the service and care provided, was exactly what was needed/desired. I have read other reviews and fully understand the stress that others have experienced at Waldorf, but everything that I observed with Max and the other pets who arrived and departed while I was there, was positive. read more

This is our second time here, but likely never coming back again. You have to text in the parking lot and fill out all these forms while waiting. At some point a screen said if it was an emergency to call. That was fine. My dog had been puking for about 3 hours in the morning and throughout the ride there and had some heavy breathing. The tech came out to get him, and when they called, I appreciated the immediate explanation and transparency of costs. However, the recommendation was to both xray and do bloodwork at the same time. I wasn't sure why both of these had to be done or what next steps would be after performing either or both of these exams. I asked the doctor and all he could say was "the breathing issues could be caused by multiple factors." I asked what the next steps would be if the bloodwork showed bacteria... he stated that he would have to do the tests first before knowing the next steps. I said... let's do the xray first. Xray came back and they showed a bit of fluid in his lungs, and he said that they recommended still doing the blood test and to additionally hospitalize him overnight with no clear explanation on why. At this point I'd been in the lobby twice, and glanced at a receipt that someone dropped in haste... $2,200 bill!!!! I decided to go with my gut and take my baby to another place for a second opinion. I was told to sign a form stating that I'm leaving against doctors advice, which was fine. Except the receptionist just told me to sign without seeing what I was signing. She said "I'll print it out for you after you sign" ... seems weird. I recommend posting or having a printed copy for customers so we're not blind signing something. ((Below paragraph only to show detail that this vet didn't cover, so skip if you want: I'm glad I got a second opinion. The other vet we went to explained that French Bulldogs specifically, because of their nasal passage construction, tend to inhale water into their lungs if they vomit too much. We figured out that the vomiting was caused by overeating (he sometimes eats his brother's food too), and they stated the xray showed a lot of food that he had not digested (esp. Considering he had already thrown up so much). They also told us that the water in lungs is pneumonia and sometimes causes a fever hence his lethargic state. They did however, also recommend blood work to ensure the blood cell counts were not too low and indicative of other issues. They discharged our pup stating that he should recover with antibiotics and to do another xray in 10 days to check for lung fluid, stating that the improving symptoms should not need him to stay in the hospital. )) Overall --- I think the vet here is OKAY. Staff was relatively nice, helpful, and quick. But I'm not too sure of the technical expertise of the particular vet that saw my dog. I would caution that you ask why something should be done, and use your best judgement before proceeding...... because otherwise your bill can be in the 4 digits unnecessarily. read more

Waldorf animal emergency hospital has got to be the worst. I took my dog there after she had been bitten by another dog where you could clearly see puncture marks, and Dr. S. Says it appears to look like an abrasion. Omg all these people want to do is overcharged you for service. My honest opinion of this place is, they know that you will pay to make your pet feel better. I absolutely hate going there, and will never take any of my pets there again. If I could give - I would. read more

Honestly, don't even bother going here. Luckily it seems my pup ended up being okay and didn't need emergency services, but I walked out before we could be seen/evaluated. The level of rudeness and attitude from the staff was unmatched...and it wasn't just to me, I watched other encounters as well. There was no way that I was willing to give this office a dime. In response to the owner: I did not tell your staff on the phone that he was fine, I said that we left. Big difference. Once your staff determined he was not critical, I was thankful and decided that due to the mannerisms and unprofessionalism of both the front desk(who was too worried about texting to check us in) and the tech who frankly has no bedside manner and was just straight up rude, I realized this was nowhere I wanted to spend money and I wouldn't trust your staff with my pet, even if it was a true emergency. Also, your continuance to try and dispute negative reviews is laughable. You cannot think that by trying to justify the poor performance of this place on every single comment that ALL of us are in the wrong and of course, your office is right. Were you present or are you reading notes or reports back from your staff? I actually arrived at 1:33 and received a call from them and was "triaged" in the waiting room-if you are going to give specific facts, ensure the charting is accurate. A harder look into how your staff speak to customers who are in distress and are actually worried may do your business some good. read more

My pet was not treated well and after $600+ I still have no clue or idea what's going on with her, had better luck at a different facility for a tenth of that cost. I wouldn't bring an injured wild animal to this location. You're better off going anywhere but here honestly. Research facilities in the area before wasting your money here, you'll get quoted a high amount for services, meds, and examination fee before they even look at your pet, but it's a bandaid for whatever may be going on with your fur baby. The "Emergency Care" is mid and it felt like an understaffed, undertrained, unprofessional clinic run by students who care more about eating their unhealthy lunch in front of worried pet owners instead of actually really caring for these animals. read more

Sitting here waiting hours to help my cat only for people who came well after me to get helped first. My cat is also under urgent. I've asked the lady at the front desk twice now the wait time and each time she just told me to simply wait. Its been well over 2 hours and this service is some shit. read more

STAY AWAY! They are SCAMMERS not concerned with the care of your fur baby. If I could issue a 0 STAR I would. We visited on 9/6/24 @ 10:26p because our dog consumed a huge rock. Upon discharged for this visit at 9/7/24 @ 12am, WEC completed ex-rays and bloodwork for $650 and recommended surgery that cost $4K-$6K. Full payment was due in advance. We declined the surgery at 12am on 9/7/24 to wait for the bank to open later that morning to transfer funds. At 5:26p on 9/7/24, we returned to schedule, pay and start the surgical procedure for removal of the rock. WEC led us to a patient room. Within 5 mins., a young lady entered and stated the price increased to $5K-$7500!! No doctor evaluated our dog or even entered the room prior to this price increase! We immediately requested for a doctor to justify this significant increase WITHOUT evaluating our dog. The doctor entered the room in an extremely irate matter and proceeded to yelled "the price is the price and not going down, so either you pay it, or find another place to go!" This inappropriate behavior, lack of professionalism and due diligence of standard care has not only resulted in a significant impact to my dog's critical health, but it also imposed an extreme delay in the emergency medical attention he required. Additionally, this type of service clearly constitutes SCAMMING practices and lack of professional integrity. I'm beyond disappointed to see this level of unethical care and lack of veterinarian standard of care as well as DUE DILIGENCE. Don't subject yourself to this level of care in your time of need... RUN TO ANOTHER CARE PROVIDER FAST!!!!! read more

UPDATE: we took her to another doctor to get the stones removed to find out they gave us fake x-rays. our family and our vet are appalled at the situation DO NOT GO HERE completely takes advantage of the situation, and makes you feel like you have no other choice. if you have a pet that could wait 1 or 2 more days i suggest making an appointment somewhere else! we went in yesterday for a diagnostic on our dog - as soon as we went in it's was a $600 charge before they even look at the dog. after that they made us wait in the car for 3 hours then told us our dog has bladder stones and needs a stent in throat and pressed us to do the surgery right then for $3500 with no other options. lucky we waited a day to get a second opinion from regular doctor and after his analysis he was irritated to hear that they told us she needed stent in the throat and the price. our dog has an appointment tomorrow for sugury with a regular doctor for 600 to have the stones removed. this place had us thinking we either need to put our dog down or pay 3500 I do not recommend, the seem like dishonest car salesmen that take advantage of the emergency situation. read more