I'm giving a one star because zero stars isn't an option. It's been a while since a business has gotten me this upset. My beloved chihuahua Sidney passed this morning after battling his issues regulating his glucose levels. To say I'm devastated would be an understatement. I cannot articulate the love I have for him.
I made an arrangement to bring his body in for cremation. My appointment was at 11:30. I dropped him off approximately 11:40. I misplaced my purse, and Ive been in a fog most of the day after losing him. The drop off seemed to go smoothly.
I made the arrangement to drop off with Zoey, who I believe is the owner or at least the manager. I asked about an urn I saw on the website. Zoey informed me that it likely would not fit Sidney, but she mentioned she had another option. It was similar but not exactly the same.
I arrived to drop him off. I was met with a different staff member. The paperwork listed the $165 charge for the cremation and a $60 charge for the urn. I asked to see the
Urn we would be getting. The staff member informed me that it must be a special order, and she wasn't sure what it would look like.
She said she could have Zoey send me a photo, and then Zoey would CALL me to take the payment. I also asked about splitting the payment between two cards, as I had a $200 visa gift card I wanted to use. The staff member wasn't sure how that would work. I offered to just go ahead and pay the cremation. The staff member assured me it was fine, and that Zoey would CALL for the payment.
Fast forward, I get home and decide to shower. I basically spent like half a hour sobbing in the shower. When I got out, I found that Zoey had sent me a photo, as well as the attached text message. No phone call.
Ultimately, the staff member is responsible for retrieving payment at the time of drop off. She let me leave without paying, even though I offered to pay before I left. Furthermore, if you're going to offer a texting option, which I chose because I was too upset to speak at the time, then you need to have some sense of decorum about you. Zoey very clearly lacks that. A simple "hi, please let us know if now is a good time to discuss the urn and payment" would've worked fine.
Losing my baby was hard enough. We fought so hard to keep him here, including a nearly $4,000 ER stay. He was so very loved. The idea that I would skip out on $165 and leave behind his remains with STRANGERS is absolutely insane. Zoey made this difficult day that much worse.
I retrieved Sidney from these people, and when I arrived to pick him up, Zoey didn't even show her face. Rather, the same staff member brought him out. She didn't say a single word to me. I left from there, and I took him to Best Friend Pet Cremation in Parkville. They were much more empathetic.
Long story short: if you want to be treated with empathy, I highly recommend another business. read more