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Pet+E.R

2.9 (204 reviews)
Open Open 24 hours

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Emergency pet hospital

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EXTREMELY FRUSTRATED. 5 STARS BECAUSE EVERYONE NEED TO KNOW ABOUT THIS. We arrived at 8:00 AM today at August 13th 2025 for my dog's scheduled surgery, and by 2:39 PM, we were still waiting with no clear or honest update from anyone on staff. This isn't the first time. On August 5th 2025, we had the same experience during my dog's MRI appointment. The staff gave us the exact same excuse: "the previous patient's procedure is taking longer than expected." Both times, they claimed they "just found out" about the delay but after it happened again today, it's obvious that excuse is complete nonsense. If this really keeps happening, it's not a one-time delay. it's a scheduling failure. We were told surgery was about to happen at 2:30 PM, even though earlier we were told it was "ideal" to start at 8:00 AM sharp. Their explanations contradict each other, and no one takes ownership of the issue. This is why we schedule ahead of time to avoid exactly this kind of situation. Yet we were left waiting for over 6 hours with no communication, no transparency, and zero respect for our time or our pet's well-being. If you choose to bring your pet here, make sure they schedule only your dog for the day or be prepared to wait all day and be fed excuses. Also we had surgery on 8-20-2025 and surgery was unsuccessful due to vain being really close to where they needed to remove the disc. Yes but don't they suppose to know that already? Idk why they suggested surgery then if they knew the veins were all over the spine area. And they charged us $9865.50 for unsuccessful surgery. Their excuse was it's better than your dog being paralyzed and further injured. But his words also contradict because when we went to here what exactly happened, he said he would actually take this surgery further if my dog was paralyzed. I still do not understand the whole process why this surgery was necessary when the results is just they opened him up and basically lost blood from surgery and they closed it up. I wish I can upload all the video footage of vet explaining to us. The more you listen to it . It doesn't make sense.

SnowFlake, Our buddy, our pal.

Brought my boy cat in for a life determining evaluation. I had used another location once before for another animal and miracles abounded at that time so figured I give them another go in hopes for another miracle. Well, my boy cat "Snowflake" was sicker than we thought, and although there was no nailing what exactly he was dying from, his red blood cells were single digit and not rebounding. Money was not discussed until the odds of expensive treatments making a lasting life extension for him being slim to none, only then did money come up as an item, which I could bear if need be, but blood transfusing and expensive liver tests et al, would not guarantee his survival especially for the 24hrs he most likely had left to live. I researched for days, all week in fact, for a place to just get him to, in my area on the south side of the beltway, but it wasnt until the snowstorm that I thought I'd go north to this ER. The place is highly efficient, like a shock trauma center, and they ran my guy through a heck of a regimen of triage. I'd recommend getting insurance for your animal as if I had insurance like I did the one dog I took there once, perhaps we would have been able to take the extra chance , but then again he had about 24 hours of time left which I whole heartedly agree, AND the cat was suffering. My cat was suffering and really losing his face shape and everything as he widdled away. I believe it could have been an aggressive cancer since he went downhill so fast, perhaps 3 weeks to a month. So while I come to grips with myself on taking so long to get him proper care, my wife and I are thankful to have had him, enjoyed his antics, and we really lost a friend today. rest in peace my good friend and enjoy playing over the other side of that rainbow bridge you crossed today. To the doctor and staff, thank you so very much. I just regret not knowing for sure what it was, but your diligence and attention today was among the best I could have asked for. Incredible team. Just incredible.

My 9-year-old whippet who was a very healthy and happy boy, became very ill on a Sunday night, showing lethargy, difficulty swallowing, vomiting, shivering, decreased alertness, confusion, fever, protein found in his urine, and low platelets when we arrived at the ER. He had a history of mild heart disease and a murmur which had been evaluated 8months prior and was not concerning. Upon arrival, I informed Dr. Miller about his dumpy condition his health status. I told her that I suspected an infection. She insisted it was congestive heart failure or endocarditis urging us to leave him overnight for tests. Her bedside manner was pushy, we couldn't even get a word in and she didn't listen to our concerns. The next day, we faced a $4,800 bill with unchanged cardiac results and no answers why our dog was sick. They couldn't schedule an abdominal ultrasound without another overnight stay, and the vet on-call was rude. Our dog was prescribed antibiotics for endocarditis, even though the cardiologist at their facility indicated his symptoms were not heart-related at all. I expressed concerns about a possible infection many times, but no pathogen screening options were ever provided. The vet suggested switching antibiotics but ultimately left him on the same one to treat endocarditis. When we picked him up, he was not in good condition even though they stated on his discharge that he perked back up. He was stumbling, could hardly walk and appeared very sick and confused. We were reassured by the vet tech he was fine and that painkillers had been administered. We were told the antibiotics would treat any infection and to follow up with our Primary Car vet in 48-72 hours. We spent the next few days believing our dog was being treated properly, but by Friday when I could finally be seen by my primary care vet, he was critically ill with stage 5 kidney failure. We had to euthanize him after being in intensive care for a week at another ER (which costs us $12,000). He was diagnosed with acute kidney injury, elevated liver enzymes, and very high probability of leptospirosis. Several doctors at this ER are known experts in Leptospirosis and told us he was a textbook case. Our dog suffered a horrible and premature death spanning over two weeks due to inadequate care at Pet+ER. The vet tech told us information that wasn't accurate upon discharge. After discharge, we had to return because they left stitches in the side of his face. Our dogs' medical records were never discussed or sent to us. No one from Pet+ER followed up with us to see how our dog was doing the next day or to have any other discussions. They never diagnosed his condition but prescribed medication for endocarditis. Their cardiologist point blank told us his symptoms were not related to the heart. They dumped the responsibility on my primary care vet. Our primary care suspected Lepto or addisions immediately before even running labs. We were given false information and inadequate care by Pet+ER throughout the whole process. Pet+ER should be ashamed of the service they provided and the suffering our animal had to endure. I will be taking my case to the state veterinary board and also seeking legal advice.

When we came in

I came with my pup that had a allergic reaction, they treated her as fast as they could and took good care of us, being about the only other vet that's open late at night definitely helped! Izzy is back to being her happy self.

Paige E.

Taking your pet to the ER is never a fun experience. I rushed my cat here and they had a long wait. We were triaged appropriately and seen as quick as possible. Just a heads up call ahead or fill out the registration on your way there. It was definitely an expensive trip but the staff were amazing. Dr. Wolf was incredible. She was extremely thorough and took the time to fully explain procedures and treatment. The discharging nurse was also kind and went through paperwork and next steps with me. She gave me prescription food samples and talked through meds with me. Hopefully we won't ever have to return but I'd recommend this ER if you ever need it.

Our sweet, gentle, loving and loved, Scout.

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Insane wait time with no sense of urgency or even tact or wait time updates/reassurance that they haven't forgot about you.

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Ask the Community - Pet+E.R

Review Highlights - Pet+E.R

From the moment I walked in to the end of discharge the staff and physician were kind and compassionate.

Mentioned in 11 reviews

Read more highlights

Veterinary Emergency Group - VEG veterinarians in surgery

Veterinary Emergency Group

(37 reviews)

Service:5 Stars Pricing: 2 Stars…read more This past weekend, I had a very positive experience at VEG that was overshadowed by what appears to have been sheer greed. We brought our goldendoodle to VEG because he cut his paw; the laceration split one of the digits on his paw, with superficial flesh exposure. It wasn't the worst wound in the world, but bleeding persisted and it was deep enough that we needed to determine whether stitches may be needed. Dr. Forte and the technicians (I'm so sorry I did not get their names) were just amazing. And Sarah, who did our intake, was uncommonly kind and attentive. I had absolutely zero complaints with the staff. My sole complaint was with the pricing of a pain medication. I understand that emergency treatment is not inexpensive; it's just the nature of the beast. Still, when the Dr. said the total came to $400 for the exam, cleansing/bandaging of the wound and medication, I was a bit surprised so asked for a rough breakdown. The culprit, in my view, was a common, canine, pain medication, with which I was familiar. The cost was $93 for 14 pills. I asked the doctor if we could purchase it elsewhere and she said we could. When I filled the prescription at a grocery store pharmacy, I was shocked and then angered by what I learned. The prescription, for which VEG was charging $93, was $9.99 at my local Giant pharmacy. I could not believe (and still do not) a reasonable justification would exist for such an excessive medication markup. Surely, I thought, this chain hospital has access to preferred/wholesale pricing. Parasitic was the word that came to mind. I saw a business exploiting people already experiencing stress and vulnerability as the result of a beloved pet's sickness or injury. Although I was very pleased with the service we received, I am just very disappointed and troubled by this issue, to say the least. Certainly, this is not unheard of in the society in which we live. But VEG ownership/management, I feel you do a great disservice to the excellent employees who, clearly, work so hard to represent you in the best and highest light. With respect, do better...

My name is Zero, and Dr McNabb helped me get better. She was very nice, compassionate, patient,…read morelnowledgable, and comfortable. My Human kept thanking Dr NcNabb because of how awesome she was. Also, the male nurse who was helping her (my Human did not get his name) was also cool. He checked in on me often -- which I know comforted my Human and made them much less anxioous. (Although we were both wildly exhausted in this photo, the smile/grin my Human has was genuine, and I was as at peace as I ever could be at a vet -- because the staff was so patient with my fretful Human, and I was receiving amazing care .) Thank you, VEG, for making me feel better!! (Which also made my Human feel better too, heh.)

VEG ER for Pets - VEG veterinarians in surgery

VEG ER for Pets

(67 reviews)

Sadly, we required end of life services for our dog. The staff were absolutely amazing. I called…read morebefore coming in, which wasn't a requirement, but the front desk sent an online registration form so that we didn't need to wait long when we arrived. Upon arrival, the staff greeted us at the door and escorted us back to a comfy room with a couch so we could sit comfortably with our fur baby. Since this was our first time going through the procedure, the entire process was explained in detail. They also gave us all the time we needed to say our goodbyes. Finally, we received a beautiful card in the mail signed by the staff which was so thoughtful and meant a lot to our family. Our hearts are still heavy but the staff at VEG ER made the process bearable. We are so thankful for their big hearts.

I never would I have thought that I would have the experience I did at VEG when I had to bring my…read moreother dog in who had unexpectedly passed at home after his primary vet had closed for the day (Thursday 4/23/26). I regret not taking him to any other emergency animal hospital for his end of life purposes. I called the Georgetown location initially as I was in a state of panic (he was ten plus years old, I adopted him in December 2025 knowing he had a heart murmur and was also deaf. He was brought to DC by who saved him from a kill shelter and he was very loved) as he had simply collapsed on the dining room floor and passed away immediately - traumatizing to say the least. The woman who answered my call at the Georgetown location was helpful and she gave me the phone number to the closer location to me - H Street. Once we arrived, I called the phone number to let them know we were there as we needed assistance getting him inside (they were aware of this and instructed me to call upon arrival). I was outside of the door watching my phone call go unanswered as my mother, a retired vet tech, and brother-in-law waited at the car with my deceased boy. After a dozen rings, my call was answered and they informed me they would get a stretcher and meet us outside. They were prompt in getting him from the car without any further communication. I followed them into the building and they took him into a room and immediately left. I sat there with his body wrapped in a blanket on the table/stretcher until another person came in. I was handed a clipboard and told to fill out the paperwork and once complete, to ring the bell and they would come back in. There was NO introduction. No asking of his name or what had happened. No care whatsoever about who he was or how he passed. I, devastated and distraught, offered a bit of his story up and it was dismissed rather quickly. The paperwork was taken and I was told to go up front and pay. My dog was left there in a blanket on the table like a heap of garbage. Nobody, not one person, introduced themselves to us. Not a single person took the time to show any sympathy or interest in us or my dog. They never uncovered him to take a look, they never touched him, nothing. Not a single person took the time to explain anything or offer any kind of condolences. It was the most ingenuine, harsh, impersonal and downright disturbing experience I have ever been a part of. The hospital had doctors on the floor and no other animals were in sight. I am not saying that there weren't any present or that there weren't vets and/or vet techs tending to other patients - but I am saying that there was absolutely no reason whatsoever that my dog and I received little to no attention or interest. The entire thing from the moment we walked in to the minute we left was no more than 10 or so minutes. It was disgusting. Furthermore, in ALL of the times I have had to take my past dogs in for their end of life moments to various other emergency vets, I have always received, at the very least, an email or automated text offering condolences on the passing of my animals. All were always followed by a card or note of some sort. I chose the communal cremation, as I always have, and am extremely disappointed in the lack of follow up after trusting VEG with my boy at the end of his life - which was not much to expect given the horrible and disturbing experience I had when choosing VEG for my dogs end of life cremation and carry. This is not the place to go if you want someone to care. It was nothing more than a monetary gain for them and it was truly disheartening and extremely upsetting in every way. I will never recommend VEG to anyone - not for primary care nor end of life services and I can certainly guarantee that I will be in touch about my experience with the right people and organizations in an effort to prevent anyone else from having to say goodbye to their beloved pets the way I had to at VEG. I am unwell over the entire experience and I will be very vocal about it to the right people. I discourage anyone from choosing VEG.

Mason Dixon Animal Emergency Hospital - Exam room

Mason Dixon Animal Emergency Hospital

(31 reviews)

I took my dog here on advice of my regular vet due to her harsh breathing and coughing. The first…read moreplace suggested was Shores in Harrisburg, but they had a 6-8 hour wait! Mason Dixon was next on the list. They took my dog right away and the wait was not too awfully long once we were in the room. It was discovered via X-ray and blood work that my dog has congestive heart failure (caused from the inadequacies of a previous vet). Although they were thorough in their tests and findings, their suggestions are the reason I am not rating them well. They provided me two options - one being leave my dog for a few days so they could put her on oxygen and medicate her at the cost of 5k. The other option was to put her down right then and there. As I live approximately one hour away and did not want to just put her down without my family I told them I was taking her home. I felt as if they were trying to make me feel guilty for wanting to take my pet home. They stated that taking her home would be hard on her and that if she passed at home, it would be traumatic for the animal. They stated that she would probably not make it through the night. I stuck to my guns and said I was taking MY animal home. I am so happy I did! The following day she was seen by my regular vet, who stated that although the dog does have CHF, she would have never suggested putting her down the night before. She said there are medications to try and that my dog is not as bad as she could be. She reviewed all the materials send from Mason Dixon, and felt that there could have been some other options presented. I am so happy that I listened to my gut and took my girl home with me. Don't let someone talk you into something you don't feel is right in your heart. My girl now has a second chance at being around a little longer because of the due diligence of our wonderful vet at home!

I had an absolutely horrible experience at Shores pet ER closer to where I live. Mason Dixon was…read morerecommended by two separate people so when I had an issue with my dog, I made the drive down and boy am I glad I did! Despite being very busy, they took care of me in a very reasonable time, got all the tests done that I needed, had two pretty long consultations with the doc, and was treated with care the entire time. I found this place in incredibly friendly, efficient, and great value for the money spent. They were very transparent about the cost, which I KNOW I would've paid two if not, three times more at Shores! Highly recommend.

Pet+E.R - emergencypethospital - Updated May 2026

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