My buddy Scout had an unfortunate spill off the sofa, which left him limping. The following…read moremorning, I called around to several clinics for emergency care. Lakeview was the only one able to accommodate us with a morning appointment. Very calming environment with friendly staff made for a great experience for Scout. It turned out to be a simple sprain that was treated with a pain reliever, so it was a relatively inexpensive visit. Five star experience.

Overcharge as compared to other animal clinics nearby. Expertise and experience are on average.read more

We had our first vet appointment at Northwind Animal Hospital this week and so far we are really…read morepleased! We got checked in really quickly and the clinic looks nice. Laura Jean was the vet assistant and she was so great with our cat. She really loved on him and he wasn't afraid of her at all. I hope she doesn't mind that I took a photo - it was just such a cute moment when she held him. Dr. Lentz was a really nice and knowledgeable vet and took time to answer our questions. She trimmed our cats nails with ease. The whole appointment was quick but we got everything we needed. We found out our cat has worms and they were prompt in calling us and getting us the medication. We're still waiting to hear about the blood work but so far so good with this office.

I've had a very disappointing experience with Northwind Animal Hospital, especially because I have…read morebrought both of my Golden Retrievers there since they were puppies and had generally positive experiences in the past. One of my dogs is now five and has severe anxiety. This became much more noticeable after he was neutered. We have been trying medication, but it does not seem to be working, and his anxiety has continued to get worse. He shakes when I leave, breaks pieces off my door if he is outside for even a few minutes, and will barely leave the house or get in the car. When I called and explained how serious this had become, I was told to bring him in for his annual visit. Over the next couple of weeks, he seemed to get worse by the day. I responded to their text message because I was frustrated and concerned. I understand my message likely came across as frustrated, because I was. I was trying to get help for my dog. What made the situation more upsetting was what happened after that. After I sent the text, I saw Brittany McMahon's name appear as having viewed my Facebook story. Brittany is the assistant manager, and she was also the person I ended up speaking with by phone. During that call, she told me the team had reviewed my text message, so there had clearly been dialogue among the team about my complaint. I am not claiming to know exactly what was said, but as a customer, that sequence did not feel neutral or professional. I sent a frustrated message because I was trying to get help for my dog. I was then told the team had reviewed that message, and I also knew that the same manager involved had looked at my personal social media. Readers can draw their own conclusions about how that feels from the customer side, and what a customer might reasonably wonder about the dialogue happening around a complaint in that situation. The call did not feel helpful or compassionate. It felt like I was being judged for being upset, rather than supported through a difficult situation with a dog who has significant anxiety. Instead of feeling like the practice was trying to help me figure out next steps, I was told they could send me my dogs' records. I understand the practice may be going through a leadership change, and maybe that has contributed to the experience. But as a long-time client with two dogs in their care, I expected more support, follow-through, and professionalism. If you are taking your pet there for routine annual visits, your experience may be fine. But if your pet has special needs, behavioral concerns, or a more complex situation, I would be cautious about relying on this practice for support.

Good for regular appointments but don't call if you have an emergency. Prices are different for…read moreneutering or spaying based on the doctor you see.

Do not waste your time here, every time I do I'm told that they can't help my dog for one reason or…read moreanother. He broke his leg in February because of all the ice and they were the first place I went because they were closest. They immediately told me he would need surgery that they couldn't do. So I took him to Falls road for the surgery, but I was told that they could do his bandage changes afterwards. I took him here twice afterwards and they bandage changes they did along with the sedative they used ended up bothering him so they told me how to do the bandage changes myself and how often. I followed their instructions but this recent spike in humidity caused a bandage to get wet and I think the surgery incision started to get a little infected. I brought him in ASAP as I was instructed. I called ahead of time and came in at noon like they asked me to. This time I dealt with a vet I hadn't seen there before, who didn't even bother introducing himself. And literally the first thing this man had the audacity to say to me was "I'm confused about this" I explained how I had been doing the bandage changes as instructed by the other vet who works there and he proceeded to speak down to me like a child, eventually asking "why does your dog even have this incision" proving that he hadn't even looked at my dogs records. When I explained how he broke his leg and needed surgery, and how they should have his xrays on file, he goes to the computer and finally looks up my dogs records just to say "oh he did break his leg" as if I were lying to him before. The unnamed Doctor removes the bandaging I had done the day prior and says "this is a mess. I don't have time for this, I'm leaving in an hour" tells me to just go somewhere else and pushes me out the back door so that people in the front wouldn't see that they sent him out the door without so much as cleaning or bandaging his leg back up. I'm never going back to Fullerton animal hospital again and neither is anyone else in my household.

The more I think about this and the more people I speak to about it, the stronger I am in my…read moreconviction that our vulnerability was preyed upon monetarily by this company. Our cat was in desperate need of euthanasia and it happened abruptly - I phoned around that day and this was a vet who could come that same day. His fee quoted was $395 (I was ok with that) and an additional $295 as a new patient! Yes - a new patient who was going to be dead within hours of procuring the service. I'm scratching my head over this and cannot reconcile the - well, the unethical behavior -- The vet was kind and very professional - But this monetary component has left me with a very sour outlook. (I haven't even mentioned that I was told he would arrive at 6:30 --- was then phoned at 6 to confirm that he was on his way -- only to wait another 90 minutes (the location is 25 minutes from my home)). Save for this shady handling of fees, I would readily have considered using this vet in the future as it is closer to my home --- but not now. If I hadn't been so desperate to help my cat, I would have chosen another route.

We take our dog weekly for laser treatments to Loving Pet Care. We also take our cats on an "as…read moreneeded" basis. Dr. Bishop is very knowledgeable and personable. When he is available, he checks in on our dog to see how he is doing. The treatment itself is administered, most of the time, by the technician who runs the desk. She does it all (at least on Saturdays). She checks people out, schedules appointments, gives laser treatments and clips nails. Every once in a while this can cause delays, like that one week where the lady was giving her pet's life story and running through her entire month schedule while trying to set up a follow up appointment. The line got three deep that time. That was an exception. The majority of the time we are in and out with our scheduled appointment. Overall, prices are reasonable and Dr. Bishop and his staff are personable and total animal people. That's exactly what I want from a veterinarian.

I've had a really positive experience with Eastern Animal Hospital so far. They've been kind and…read moregentle with Max, responsive when I need an appointment, and the facility is always clean. When he needed treatment for an ear infection around the same time he was due for vaccines, they helped me think through a plan to spread out the costs while still making sure he got everything he needed. I've also had a great experience with their pharmacy. The pharmacist was incredibly helpful and informative when we switched one of Max's prescriptions. My only minor inconvenience was that they no longer carry Simparica Trio in-house, but we were able to find an alternative that worked for us. Overall, everyone from the front desk to the veterinary team has been friendly, helpful, and sweet with Max. I'm glad we made the switch!

I should have known better than to give this hospital another try. Unfortunately, I found the staff…read moreto be "fake friendly" and felt that important information was not communicated upfront. I encourage pet parents to explore other veterinary practices where they feel genuinely cared for and where both the pet and the pet parent are treated with compassion and transparency. Paying more does not necessarily mean receiving better service or care. And one more thing: I'm not taking my "friend" to the vet. I'm taking my pet--my fur baby. My baby is not simply my friend; he is family.

You could write something warm and specific like this:…read more VEG was wonderful with Max. I brought him in because a skin irritation had worsened and I was really worried about him. The team took my concerns seriously, explained what they were seeing, and made sure I understood the treatment plan before we left. They were kind, patient, and gentle with Max, and I never felt rushed or dismissed. I especially appreciated being able to call back with a follow-up concern after we got home and having the veterinarian talk it through with me. When your dog is family, it matters to feel like the people caring for him understand how seriously you take his health. I felt that at VEG and would absolutely return if Max ever needed emergency care again.

I've been unfortunate enough to need to take my dogs to a few emergency vets over the years. While…read moreit is always an expensive and heart-wrenching endeavor, VEG Pikesville did an amazing job at making an unbearable time that much more bearable. Their entire staff (at least the 10 or so I interacted with) are incredibly kind and compassionate. They let you stay with your animal, and don't rush you or pressure you. In addition to the kindness, the quality of care was excellent. Not sure how things are going to turn out for my boy Grady, but I know they would be much worse if we hadn't come in. Thank you to everyone there for showing the kind of compassion I know is very hard to sustain in this field.

I had believed EMRVC was wonderful, WOW, I was so wrong, I've come to the realization that it is…read morefar from the truth. Short version - It all began October 8th and Blossom had been limping (left rear paw) and only put her claws down, never the whole foot. Now Blossom can no longer put any weight on her paw so I've been trying to call for three (3) days, my phone will not let the call go through, I can call from anyone else's phone, and the call goes through if I dial *67 410-687-1111 the call goes through. Seriously, they blocked my number. WHY, I can honestly say I haven't called there screaming or cursing, I've been irritated but not nasty. WTF EMRVC is supposed to be Blossom's vet. Still waiting for a return telephone call. The full story - It all began approximately two (2) weeks before October 8th (earliest available appointment). I took Blossom in because she was limping (left rear paw), she was given an anti-inflammatory, and we were sent home. Apparently, Blossom was allergic to the anti-inflammatory because she began itching, and chewing. We bathed and cut her to ensure that she didn't have fleas. She chewed so much on 10/15 that she chewed a hole in her hind quarters and next to her tail. On 10/16, I called EMRVC, left a message and headed to Tractor Supply to purchase a cone. After several phone calls I was able to be seen with Blossom at 4 PM. The doctor said she found it hard to believe Blossom was allergic to the anti-inflammatory but gave her Gabapentin for pain and a anti-biotic to make sure where she had chewed didn't get infected. After a few days off the anti-inflammatory and being given Benadryl the itching and chewing stopped. Hard to believe (yeah right). On October 30th after two (2) weeks on the Gabapentin her limping had gotten worse, not better, I called and asked if someone could look at Blossom's paw on her x-rays to see if someone was imbedded in her paw. The young lady asked me to take a picture of the bottom of her paw and send it to them. Not sure why because you can't see anything but her paw pads and fur, but I did what I was asked. I was called by a member of the staff that evening and told that I had to bring Blossom back in because they could only see paw pads and fur on the picture, no kidding. I told her I had requested that someone look at Blossom's x-rays, that I wasn't surprised that they weren't able to see anything on the picture of the bottom of Blossom's paw, and I didn't understand why I had to send the picture. I also told her I didn't wish to spend any more money when Blossom had only gotten worse, not better. Later that evening I called and left a message that said if they couldn't have someone look at the x-rays to please let me know and I would pick the x-rays up and take them where someone could look at them as I had requested. The next day Dr. F called and said that I could bring Blossom back in, but she recommended an MRI ($2,300 to $5,000). WOW! After spending almost $1000 and having nothing but negative results I didn't wish to put out another $2300 to $5000 needlessly. I purchased Dog Aspirin and Cosequin with hopes that Blossom would get some relief. Thursday, 11/13, more than a month and a half in I decided to call and ask to speak to Dr H whole had helped our Oakley several months ago. To date, four (4) telephone calls and voice messages, no one at EMRVC has had the decency to return a telephone call.

Ok, this review will be on the overall Veterinary hospital. Unfortunately the vet we've been seeing…read morefor more than 30 years is now semi-retired?! I was told that when I asked about Dr. Zulty. I can't fault him for that, I just prefer him as our pets vet and not getting a different one each time I have to take a pet there. Dr. Zulty was with me both times my elderly dogs passed away. That said here is the review for this visit. I rescued a kitten with my son and a friend from her work. I was immediately drawn to one particular kitten who was covered with black greasy substance and infested with fleas and extremely weak and tiny. He needed someone to just help him and love him like he deserves. After getting him home we immediately bathed him with cat shampoo which killed the fleas and eggs. We got lucky! I called the vets in the morning to ask if I could bring him in to have him checked by the vet & any shots.. I was able to get an appointment that day. Kudos!! I took him into the vets and it wasn't busy so I was called back in less than 5 minutes! Another positive! I'm on a roll with this visit lol. I put the carrier on the metal table and he came out and dead fleas fell off him so they asked if he was given something for fleas. I told them no, just bathed him in lavender mint cat shampoo and it killed all the fleas. They couldn't believe it but confirmed he had no live fleas and they treated him anyway with monthly flea/tick prevention. They took him to the back to do the exam and temp, weight etc. This is the reason for the 4/5. I prefer the vets examine my pet in my presence and do what they need to in the room with me there. Also bc I won't get to see Dr. Zulty. Now the vet came in holding our little guy and said he weighed .4lb, and approx 4-5weeks old. I knew he was young but thought he was probably the runt. The vet I saw was very nice and she explained everything to me and answered my questions about a few things. Overall a good experience. He had an eye infection which went away with prescription drops. She said she would give me a few oral syringes to feed him kitten replacement milk by hand every few hours. The ladies at the front desk are friendly and helpful as well. The only thing that took longer than expected was waiting to pay the bill. I should mention that before they do anything to your pet they will ask you if you are ok with it and the prices. Overall I totally recommend this place for all your pets! Cleanliness 5/5 Handicap accessible 5/5 Prices $$$ Staff at front desk 5/5 Vet tech 5/5 Vet herself-5/5

My daughter had to take her newly adopted cat, Duey, for upper respiratory infection. The staff…read morewas and is fantastic, even though I was not present. Duey is doing well and thanks ALL of you for your help!!!! Jennifer Elkins

My poor fur baby ripped his nail clean off while running around in the yard, and we were panicked…read more We rushed him to Urgent Vet Care, and they got him in immediately--no hesitation. The staff was so friendly and comforting, which made a stressful situation feel a little easier.The doctor and nurse took their time explaining everything and letting us know what to expect. The space was clean, calm, and welcoming. They even offered us water or soft drinks while we waited, which honestly meant a lot in the moment. I'm so grateful for how they cared for him and how they treated us. They really showed compassion from start to finish. Highly recommend.